SHS Descriptive Content Notif Specification V10.29.1.rev A

Sabre Hospitality
HTNG Hotel Descriptive Content Specification
Release 10.29.1.0 Rev A

Copyright
Copyright © 2023 Sabre GLBL Inc.™ The information contained in this publication is confidential and proprietary. No part of this document may be
reproduced, disclosed to others, transmitted, stored in a retrieval system, or translated into any language, in any form, by any means, without written
permission of Sabre GLBL Inc.
Sabre GLBL Inc. is not responsible for any technical inaccuracies or typographical errors contained in this publication. Changes are periodically made to
the information herein; these changes are incorporated in new editions of this publication. Any reference to gender in this document is not meant to be
discriminatory. The software described in this document is provided under a license agreement. The software may be used or copied only in accordance
with the terms of that agreement.
Sabre, Sabre Hospitality, SynXis, Sabre Travel Network, Sabre Airline Solutions, and GetThere are trademarks of Sabre GLBL Inc. or one of its affiliates.
All other marks are the property of their respective owners. © 2003-2023. All rights reserved. Sabre GLBL Inc.
2
Contents
Revision History 5
Overview 6
1 HTNG Messaging - Soap 1.2 and Header 2.1 7

1.1 Soap 2.1 Envelope and Header 7
1.2 HTNG Header 2.1 Description 8
1.3 ACK/NACK Message Description 8
1.4 SOAP Header Use Cases 9
1.4.1 Asynchronous Request 9
1.4.2 Asynchronous ACK/NACK for Request 9
1.4.3 Asynchronous Callback 10
1.4.4 Asynchronous ACK/NACK for Callback 10
1.5 SOAP Header Element and Attribute Descriptions 11
2 OTA_HotelDescriptiveContentNotifRQ/RS 15
2.1 Message Description 15
2.2 OTA_HotelDescriptiveContentNotifRQ Use Cases 16
2.2.1 Use Case: Send Information about Hotel Description 16
2.3 OTA_HotelDescriptiveContentNotifRS Use Cases 28
2.3.1 Use Case: Successful Response from SynXis CRS 28
2.3.2 Use Case: Success with Warning 29
2.3.3 Use Case: Error Response from SynXis CRS 30
3
2.4 OTA_HotelDescriptiveContentNotifRQ Elements and Attributes 31
OTA_HotelDescriptiveContentNotifRQ Attributes 32
Point of Sale 33
Hotel Descriptive Contents 35
Room Blocks 37
Hotel Information 38
HotelInfo Services to Configure 63
Business Services to Configure 70
Security Features to Configure 72
Accessible Features to Configure 78
Facility Information 83
Meeting Room Features to Configure 94
Restaurant Categories to Configure 96
Restaurant Services to Configure 98
Policies 100
Area Information 113
Recreation Features to Configure 127
Affiliation Information 132
Contact Infos 135
2.5 OTA_HotelDescriptiveContentNotifRS Elements and Attributes 140
Appendix: Supported Error Warning Types (EWT) 143
Appendix: Supported Error Codes (ERR) 144
4
Revision History
Rev Date Rev Version Description Author
10/29/2023 V 10.29.1.0 Rev A Updated Sabre Hospitality Solutions to Sabre Hospitality. MEW
4/11/2023 V 10.29.1.0 Added the restaurant category RES Codes listing. JR

Added the ERR Codes appendix.
Quality review updates to use cases chapters.
12/1/2022 V 10.26.0 Rev B Attribute mappings added. MEW
10/29/2022 V 10.26.0 Rev A Updated format and quality review corrections. JR
1/10/2022 V 10.26.0 Added Covid 19 Codes. MEW
7/16/2021 V 10.9.0 Rev C Correction to remove incorrect Appendices. MEW
6/17/2021 V 10.9.0 Rev B Updated format and corrections. MEW
3/12/2020 V 10.9.0 Rev A Updated DLJ

AcceptedPayments/AcceptedPayment/PaymentCard/@Remark
attribute to specify: Required.
2/8/2019 V 10.9.0 Added values for @DistanceUnitOfMeasureCode for DLJ

HotelDescriptiveContent.
Added values for @UnitOfMeasure for
HotelDescriptiveContent/AreaInfo/RefPoints/RefPoint.
Revision History 5
Overview
Customers managing hotel content in an external system can use the HTNG OTA_HotelDescriptiveContentNotifRQ message to receive the
hotel content in SynXis CRS. This message pushes the hotel content for a property using the API in the messaging format. SynXis CRS receives the
content for the property and saves it in SynXis CRS.
Overview 6
1 HTNG Messaging - Soap 1.2 and Header 2.1
Messages use a 1.2 Soap Envelope and 2.1 HTNG Header that adhere to the WS-Addressing and WS Security requirements. WS Addressing
communicates message IDs between systems and address destinations. WS-Security performs user authentication only. The in-message signatures
and message encryption are not supported.
1.1 Soap 2.1 Envelope and Header

<Envelope xmlns="http://www.w3.org/2003/05/soap-envelope">
<soap2:Header xmlns:soap2="http://www.w3.org/2003/05/soap-envelope"
xmlns:htng="http://htng.org/1.3/Header/"
xmlns:wsa="http://www.w3.org/2005/08/addressing"
xmlns:wss="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-secext-1.0.xsd"
xmlns:wsu="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-utility-1.0.xsd"
xmlns:xsd="http://www.w3.org/2001/XMLSchema"
xmlns:htnga="http://htng.org/PWSWG/2007/02/AsyncHeaders"
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
<wsa:Action>http://htng.org/PWSWG/2010/12/ReservationSynch_SubmitRequest</wsa:Action>
<wsa:ReplyTo>
<wsa:Address>http://www.w3.org/2005/08/addressing/anonymous</wsa:Address>
</wsa:ReplyTo>
<htnga:ReplyTo>
<wsa:Address>HTTPS://INTERFACE.SYNXIS.COM/OTA2010AV2/OTA2010A.SVC</wsa:Address>
</htnga:ReplyTo>
<wss:Security mustUnderstand="1">
<wss:UsernameToken>
<wss:Username>string</wss:Username>
<wss:Password> string </wss:Password>
</wss:UsernameToken>
</wss:Security>
<wsa:MessageID>df559145-78a4-4c85-a264-bf99bbf8df9e</wsa:MessageID>
<htnga:CorrelationID>df559145-78a4-4c85-a264-bf99bbf8df9e</htnga:CorrelationID>
<wsa:To>https://pms.url</wsa:To>
</soap2:Header>65759
<Body>

</Body>
</Envelope>
1 HTNG Messaging - Soap 1.2 and Header 2.1 7

1.2 HTNG Header 2.1 Description
The elements used, and data sent in the Soap header depend on which part of the synchronous and asynchronous communication process it is being
used for. See the HTNG Header element and attribute descriptions for an explanation of the field requirements. Namespace aliases and their location
may differ between the specification and the actual messages and between different messages. These can also be changed without notice so do not
relay on aliases or hard coding.
1.3 ACK/NACK Message Description

ACKs and NACKs in the asynchronous work flow return synchronous positive or negative acknowledgments of request messages. An acknowledgment
does not indicate success or failure of request messages. It indicates a message has been received or not received.
ACK message - Returns a positive acknowledgment. ACK messages contain an empty Soap Body.
NACK message - Returns a negative acknowledgment. NACK messages contain no Soap Body, if a specific error type cannot be identified. It
returns a Soap Body with a Soap Fault that identifies the error type that caused the negative acknowledgment.
1.2 HTNG Header 2.1 Description 8

1.4 SOAP Header Use Cases
1.4.1 Asynchronous Request
<soap:Envelope xmlns:soap="http://www.w3.org/2003/05/soap-envelope" xmlns:wsa="http://www.w3.org/2005/08/addressing">
<soap:Header xmlns:wsse="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-secext-1.0.xsd"
xmlns:htng="http://htng.org/PWSWG/2007/02/AsyncHeaders">
<wsa:MessageID>247772553</wsa:MessageID>
<htng:CorrelationID>d7e409ce-98b3-41d6-9b52-8f38ed9a93e6</htng:CorrelationID>
<htng:RelatesToCorrelationID>d7e409ce-98b3-41d6-9b52-8f38ed9a93e6</htng:RelatesToCorrelationID>
<wsa:To>https://integcert.synxis.com/Interface/OTA2010Av2/OTA2010A.svc</wsa:To>
<wsa:Action>http://htng.org/PWSWG/2010/12/DescriptiveContent_SubmitRequest</wsa:Action>
<wsa:ReplyTo>
<wsa:Address>http://www.w3.org/2005/08/addressing/role/anonymous</wsa:Address>
</wsa:ReplyTo>
<htng:ReplyTo>
<wsa:Address>http://demo2963601.mockable.io/</wsa:Address>
</htng:ReplyTo>
<wsse:Security soap:mustUnderstand="true">
<wsse:UsernameToken>
<wsse:Username>*******</wsse:Username>
<wsse:Password>******</wsse:Password>
</wsse:UsernameToken>
</wsse:Security>
</soap:Header>
<soap:Body>
…
</soap:Body>
</soap:Envelope>
1.4.2 Asynchronous ACK/NACK for Request

<s:Envelope xmlns:s="http://www.w3.org/2003/05/soap-envelope" xmlns:a="http://www.w3.org/2005/08/addressing">
<s:Header>
<a:Action s:mustUnderstand="1">http://htng.org/PWSWG/2010/12/DescriptiveContent_SubmitResponse</a:Action>
<h:TimeStamp xmlns:h="http://htng.org/1.3/Header/" xmlns="http://htng.org/1.3/Header/">
2021-06-22T07:47:21.1348955Z</h:TimeStamp>
<a:RelatesTo>247772553</a:RelatesTo>
<a:MessageID>d5423d91-5765-449f-9fd9-55f904722ae4</a:MessageID>
</s:Header>
<s:Body xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema"/>
</s:Envelope>
1.4 SOAP Header Use Cases 9

1.4.3 Asynchronous Callback
<soap2:Header xmlns:htng="http://htng.org/1.3/Header/" xmlns:wsa="http://www.w3.org/2005/08/addressing"
xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:htnga="http://htng.org/PWSWG/2007/02/AsyncHeaders"
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/"
xmlns:soap2="http://www.w3.org/2003/05/soap-envelope">
<wsa:Action>http://htng.org/PWSWG/2010/12/DescriptiveContent_SubmitResult</wsa:Action>
<wsa:ReplyTo>
<wsa:Address>http://schemas.xmlsoap.org/ws/2004/08/addressing/role/anonymous</wsa:Address>
</wsa:ReplyTo>
<wss:UsernameToken>
<wss:Username>***</wss:Username>
<wss:Password>*****</wss:Password>
</wss:Security>
<wsa:MessageID>09422c4f-f9f5-4f6d-b1fb-359919c29505</wsa:MessageID>
<htnga:RelatesToCorrelationID>d7e409ce-98b3-41d6-9b52-8f38ed9a93e6</htnga:RelatesToCorrelationID>
<wsa:To>http://demo9999868.mockable.io/</wsa:To>
</soap2:Header>
<Body>
…
</Body>
</Envelope>
1.4.4 Asynchronous ACK/NACK for Callback

<s:Envelope xmlns:s="http://www.w3.org/2003/05/soap-envelope" xmlns:a="http://www.w3.org/2005/08/addressing">
<s:Header>
<a:Action s:mustUnderstand="1">http://htng.org/PWSWG/2010/12/DescriptiveContent_SubmitResultResponse</a:Action>
<h:TimeStamp xmlns:h="http://htng.org/1.3/Header/" xmlns="http://htng.org/1.3/Header/">
2021-06-22T07:47:21.1348955Z</h:TimeStamp>
<a:RelatesTo>09422c4f-f9f5-4f6d-b1fb-359919c29505</a:RelatesTo>
<a:MessageID>d5423d91-5765-449f-9fd9-111527jklj9</a:MessageID>
</s:Header>
<s:Body xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema"/>
</s:Envelope>
1.4.3 Asynchronous Callback 10

1.5 SOAP Header Element and Attribute Descriptions
The following table identifies the SOAP Header element and attribute descriptions.
Child Element Attribute Description
Top
MessageID Unique ID for the message.
Type: String
Required: Each message must have a new MessageID.
CorrelationID Correlates asynchronous callback messages.
Type: String
Required when Unique ID for the message is used in the original asynchronous request.
Valid Value: Message ID.
RelatesTo Unique ID for the message, used in ACK/NACK messages. It links a response message to the
request.
Type: String
Required when Unique ID for the message is used in ACK/NACK messages.
Valid Value: Message ID from the request message.
RelatesToCorrelationID Correlation ID from the original asynchronous request message.
Type: String
Required when there is a Unique ID in the asynchronous callback message. Links an

asynchronous callback message to the asynchronous request.

Top
To Indicates where the message is posted.
ACK/NACK responses pass the wsa:ReplyTo value from the request message. Callback
requests contain the htng:ReplyTo value from the request message.
Type: String
Required
Action The action for this message.
An action exists with the suffix _SubmitRequest for asynch requests. The asynch callback action
has a suffix of _SubmitResult. Response messages ACK/NACKs append response to the request
message’s action.
Type: String
Required
ReplyTo
Address Requests and callback requests contain the wsa:ReplyTo element with the WS addressing
anonymous URI.
The anonymous URI signifies that the response is provided on the same connection
synchronously. In addition, the request messages contain an htng:ReplyTo element that
contains the address to which a callback message should be posted.
Note: Role precedes "anonymous" in all message descriptions (i.e. role\anonymous).
Type: String
Required
Security WS Security elements are required only in the request messages to authenticate into the system to
which the message is sent.
Synchronous response messages (e.g. ACK/NACK) do not require authentication.

Top
@mustUnderstand Notifies the recipient of a SOAP message when the processing of an extension element is
mandatory.
Type: Boolean
Required:
Required when the attribute is set to "1", the recipient must recognize the extension element
and process it. If the recipient does not recognize the element, it must report a fault.
If the attribute has the value of "0" (the default), the processing of the extension element is
optional.
Valid Values:
"true" ("1")
"false" ("0")
Note: This value is always "true".
UsernameToken
Username Username credential for the system that is sent a message.
Two sets of credentials are available:
External system - Requests sent to the external system use the external system credentials.
SynXis - Requests sent to SynXis CRS use the SynXis credentials.
Type: String
Required

Top
Password The password credential for the system that is sent a message.
Two sets of credentials are available:
External system - Requests sent to the external system use the external system credentials.
SynXis - Requests sent to SynXis CRS use the SynXis credentials.
Type: String
Required

2 OTA_HotelDescriptiveContentNotifRQ/RS
2.1 Message Description
Hotel (chain) customers who process property level information can use the OTA_HotelDescriptiveContentNotifRQ message to send the
hotel data.
For more information:
OTA_HotelDescriptiveContentNotifRQ/RS Use Cases

OTA_HotelDescriptiveContentNotifRQ Elements and Attributes
OTA_HotelDescriptiveContentNotifRS Elements and Attributes
2 OTA_HotelDescriptiveContentNotifRQ/RS 15
2.2 OTA_HotelDescriptiveContentNotifRQ Use Cases
2.2.1 Use Case: Send Information about Hotel Description
<OTA_HotelDescriptiveContentNotifRQ xsi:schemaLocation="http://www.opentravel.org/OTA/2003/05
FS_OTA_HotelDescriptiveContentNotifRQ.xsd" xmlns:xsd="http://www.w3.org/2001/XMLSchema"
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" TimeStamp="2016-10-12T09:26:59"
Version="8.000" xmlns="http://www.opentravel.org/OTA/2003/05">
<POS>
<Source>
<RequestorID Type="18" ID="SynXis" ID_Context="SynXis"/>
</Source>
</POS>
<HotelDescriptiveContents>
<HotelDescriptiveContent HotelCode="1111" HotelName="SynXis Hotel Name" CurrencyCode="USD"
DistanceUnitOfMeasureCode="1" AreaUnitOfMeasureCode="13">
<RoomBlocks AvailableInd="true"></RoomBlocks>
<HotelInfo WhenBuilt="1999" DaylightSavingIndicator="true">
<Position Latitude="32.946667" Longitude="-97.145278"></Position>
<Services>
<Service MealPlanCode="14" Included="true" Removal="false">
<DescriptiveText>Room Only</DescriptiveText>
<MultimediaDescriptions>
<MultimediaDescription>
<TextItems>
<TextItem>
<Description>Meals are provided for every guest</Description>
</TextItem>
</TextItems>
</MultimediaDescription>
</MultimediaDescriptions>
</Service>
<Service MealPlanCode="10" Included="true" Removal="false">
<DescriptiveText>American Full board</DescriptiveText>
<TextItems>
<TextItem>
<Description>Meals are provided for every guest</Description>
</TextItem>
</TextItems>
</Service>
<Service MealPlanCode="19" Included="false">
2.2 OTA_HotelDescriptiveContentNotifRQ Use Cases 16

<DescriptiveText>Meals excluded</DescriptiveText>
<Features>
<Feature>
<Charge Amount="25"/>
</Feature>
</Features>
<TextItems>
<TextItem>
<Description>Best breakfast around</Description>
</TextItem>
</TextItems>
</Service>
<Service Code="80">
<Features>
<Feature SecurityCode="97" ExistsCode="1" CodeDetail="Overnight"></Feature>
<Feature SecurityCode="47" ExistsCode="1"></Feature>
<Feature SecurityCode="96">
<DescriptiveText>8786</DescriptiveText>
</Feature>
<Feature SecurityCode="98">
</Feature>
<Feature SecurityCode="26" ExistsCode="1"></Feature>
</Features>
</Service>
<Service Code="47">
<Features>
<Feature AccessibleCode="42" ExistsCode="1"/>
<Feature AccessibleCode="9" UnitOfMeasureQuantity="50"/>
<Feature AccessibleCode="20" UnitOfMeasureQuantity="3"/>
<Feature AccessibleCode="37">
<DescriptiveText>Floors 1 and 2 have accessible rooms</DescriptiveText>
</Feature>
<DescriptiveText>Description about the room kitchen details for
physically challenged rooms</DescriptiveText>
</Feature>
<DescriptiveText>Room Type A and Room Type B</DescriptiveText>

</Feature>
</Features>
</Service>
<Service Code="50" ExistsCode="1">
<Features>
<Feature>
<Charge Amount="16.00"/>
</Feature>
</Features>
</Service>
<Service Code="177" ExistsCode="1"/>
<Service Code="291" ExistsCode="1" Included="true" CodeDetail="GuestRoom">
<DescriptiveText>internet on tv</DescriptiveText>
</Service>
<Service Code="44" ExistsCode="1" ProximityCode="1" CodeDetail="Game Room">
<RelativePosition Distance="1"/>
<DescriptiveText>recreation Game Room</DescriptiveText>
<OperationSchedules>
<OperationSchedule>
</OperationSchedule>
</OperationSchedules>
</Service>
<Service Code="344" ExistsCode="1" Included="true" CodeDetail="GuestRoom"/>
<Service Code="305" ExistsCode="1" Included="false" ProximityCode="1"
CodeDetail="Shuttle to Local Business"/>
<Service Code="307" ExistsCode="1" Included="true" ProximityCode="1" CodeDetail="Social hour"/>
<Service Code="261" ExistsCode="1" Included="true" CodeDetail="BusinessCenter">
<DescriptiveText>Wireless Internet Connection in business center</DescriptiveText>
</Service>
<Service Code="178" ExistsCode="1" Included="true" CodeDetail="PublicArea">
<DescriptiveText>High speed internet in public area</DescriptiveText>
</Service>
<Service Code="179" ExistsCode="1" Included="true" CodeDetail="PublicArea">
<DescriptiveText>Complimentary wireless access in public area</DescriptiveText>
</Service>
<Service Code="33" ExistsCode="1" Quantity="12" CodeDetail="Number of Elevators"/>
<Service Code="168" ExistsCode="1" CodeDetail="Guest Laundry Facilities">
<OperationSchedule>
<OperationTimes>
<OperationTime Start="09:00" End="22:30"/>

</OperationTimes>
</Service>
<Service Code="77" ExistsCode="1" Included="false" ProximityCode="1" CodeDetail="Room Service">
<OperationSchedule>
<DescriptiveText>room service note field</DescriptiveText>
</Service>
<Service Code="76" ExistsCode="1" Quantity="3" CodeDetail="Number of Restaurants"/>
<Service Code="6" ExistsCode="1" Included="false" ProximityCode="1" CodeDetail="Airlines Desk">
<OperationSchedule>
<DescriptiveText>airline desk note field</DescriptiveText>
</Service>
<Service BusinessServiceCode="100" ExistsCode="1"/>
<Service BusinessServiceCode="1" ExistsCode="1" CodeDetail="PublicArea"/>
<Service BusinessServiceCode="41" ExistsCode="1" Included="false">
<OperationSchedule>
<DescriptiveText>Computer rental</DescriptiveText>
</Service>
<Service BusinessServiceCode="75" ExistsCode="1" Included="false" CodeDetail="PublicArea">
<OperationSchedule>
<DescriptiveText>Analog dial up dataport available in public area at $10 per night</DescriptiveText>
</Service>
<Service BusinessServiceCode="1" ExistsCode="1" CodeDetail="GuestRoom"/>
</Services>
<Descriptions>
<Renovation AreaText="Public Areas" RenovationCompletionDate="2018"/>
<Renovation AreaText="Guest Rooms" PercentOfRenovationCompleted="15" RenovationCompletionDate="2017">

</Renovation>
<MultimediaDescription InfoCode="1">
<TextItems>
<TextItem>
<Description>This is my property typical description</Description>
</TextItem>
</TextItems>
<TextItems>
<TextItem>
<Description>This is my location description</Description>
</TextItem>
</TextItems>
<TextItems>
<TextItem>
<Description>This is my services description</Description>
</TextItem>
</TextItems>
<TextItems>
<TextItem>
<Description>This is my recreation description</Description>
</TextItem>
</TextItems>
<TextItems>
<TextItem>
<Description>This is my facilities description</Description>
</TextItem>
</TextItems>
<TextItems>
<TextItem>
<Description>This is my amenities description</Description>
</TextItem>
</TextItems>
<MultimediaDescription AdditionalDetailCode="31">

<TextItems>
<TextItem>
<Description>This is my group policy description</Description>
</TextItem>
</TextItems>
<TextItems>
<TextItem>
<Description>This is my early checkout description</Description>
</TextItem>
</TextItems>
<TextItems>
<TextItem>
<Description>This is my late checkout description</Description>
</TextItem>
</TextItems>
</Descriptions>
<RelativePositions>
<RelativePosition IndexPointCode="7" Name="Rail station" Distance="2" Nearest="true"/>
<RelativePosition IndexPointCode="8" Name="subway station" Distance="3" Nearest="true"/>
<RelativePosition IndexPointCode="12" Name="Frankfurt am Main" Direction="N" Distance="3" Nearest="true"/>
<RelativePosition IndexPointCode="5" Direction="N" Distance="2"/>
</RelativePositions>
<CategoryCodes>
<LocationCategory Code="11" CodeDetail="Location"/>
<LocationCategory Code="8" CodeDetail="Secondary"/>
<LocationCategory Code="4" CodeDetail="District" Removal="true"/>
<SegmentCategory Code="23"></SegmentCategory>
<HotelCategory Code="30" ></HotelCategory>
<HotelCategory Code="29"></HotelCategory>
<GuestRoomInfo Code="1" Quantity="30"/>
<GuestRoomInfo Code="18" ExistsCode="1"/>

</CategoryCodes>
</HotelInfo>
<FacilityInfo>
<MeetingRooms MeetingRoomCount="8" TotalRoomSpace="24200" LargestRoomSpace="3100" SmallestRoomSpace="1100"
TotalExhibitSpace="88888" LargestSeatingCapacity="400" SmallestSeatingCapacity="60">
<MeetingRoom RoomName="meeting room 1">
<Codes>
<Code>
<Charge ChargeUnit="22" Amount="1500.00"/>
</Code>
<Code Code="53" ExistsCode="1"/>
</Codes>
<AvailableCapacities>
<MeetingRoomCapacity MeetingRoomFormatCode="45">
<Occupancy MaxOccupancy="600"/>
</MeetingRoomCapacity>
</AvailableCapacities>
<Dimension Area="20000" Height="10" Length="200" Width="100"/>
<TextItems>
<TextItem>
<Description> This is my meeting room description</Description>
</TextItem>
</TextItems>
</MeetingRoom>
<Codes>
<Code Code="104" Quantity="100"/>
<Code Code="99" ExistsCode="1" CodeDetail="On Property"/>
<Code Code="103" ExistsCode="1" CodeDetail="Not On Property"/>
<Code Code="91" CodeDetail="On Property"/>
</Codes>
</MeetingRooms>
<Restaurants>
<Restaurant RestaurantName="Resturant On Property" ProximityCode="1" OfferBreakfast="true"

OfferBrunch="true" OfferLunch="true" OfferDinner="true">
<DescriptiveText>This my restaurant description</DescriptiveText>
<InfoCodes>
<InfoCode Code="13"/>
</InfoCodes>
<SrvcInfoCodes>
<SrvcInfoCode Code="15"/>
</SrvcInfoCodes>
</Restaurant>
<Restaurant RestaurantName="Restaurant offsite" ProximityCode="2" OfferBreakfast="true"
OfferBrunch="true" OfferLunch="true" OfferDinner="true">
</Restaurant>
</Restaurants>
</FacilityInfo>
<Policies>
<Policy>
<CancelPolicy>
<CancelPenalty>
<PenaltyDescription>
<Text>Cancellation policy of the hotel is described here</Text>
</PenaltyDescription>
</CancelPenalty>
</CancelPolicy>
<GuaranteePaymentPolicy>
<GuaranteePayment Type="GuaranteePolicy" GuaranteeType="GuaranteeRequired">
<Description>
<Text>Guarantee policy of the hotel is described</Text>
</Description>
</GuaranteePayment>
<GuaranteePayment Type="GuaranteePolicy" GuaranteeType="Deposit">
<Description>
<Text>Deposit policy of the hotel is described here</Text>
</Description>
</GuaranteePayment>
<GuaranteePayment>
<AcceptedPayments>
<AcceptedPayment PaymentTransactionTypeCode="reserve" GuaranteeIndicator="true" Remark="InUse">
<PaymentCard CardCode="AX" Remark="AmericanExpress"/>
</AcceptedPayment>
<AcceptedPayment PaymentTransactionTypeCode="reserve" GuaranteeIndicator="true" Remark="">
<PaymentCard CardCode="CB" Remark="CarteBlanche"/>
</AcceptedPayment>
<AcceptedPayment PaymentTransactionTypeCode="reserve" GuaranteeIndicator="true" Remark="Remove">

<PaymentCard CardCode="DC" Remark="DinersClub"/>
</AcceptedPayment>
<PaymentCard CardCode="DS" Remark="Discover"/>
</AcceptedPayment>
<PaymentCard CardCode="ER" Remark="EnRoute"/>
</AcceptedPayment>
<PaymentCard CardCode="EC" Remark="EuroCard"/>
</AcceptedPayment>
<PaymentCard CardCode="JC" Remark="JBCInternational"/>
</AcceptedPayment>
<PaymentCard CardCode="MC" Remark="MasterCard"/>
</AcceptedPayment>
<PaymentCard CardCode="VI" Remark="VISA"/>
</AcceptedPayment>
</AcceptedPayments>
</GuaranteePayment>
</GuaranteePaymentPolicy>
<PolicyInfoCodes>
<PolicyInfoCode Code="7" CodeContext="RPT" ExistsCode="1"/>
</PolicyInfoCodes>
<PolicyInfo CheckInTime="15:30" CheckOutTime="11:00" KidsStayFree="true" AcceptedGuestType="All">
<Description Name="FamilyPolicy">
<Text>Family policy of the hotel is described here</Text>
</Description>
</PolicyInfo>
<PetsPolicies PetsAllowedCode="Pets Allowed">
<PetsPolicy ChargeCode="13">
<Description>
<Text>Pet policy of the hotel is described here</Text>
</Description>
</PetsPolicy>
</PetsPolicies>
<FeePolicies>
<FeePolicy Code="31" Amount="60.00"/>
<FeePolicy Code="44" Amount="10"/>
</FeePolicies>

</Policy>
<Policy CodeDetail="Cancel" Start="2018-05-25" End="2018-05-30" Code="ABC" Mon="1" Tue="1"
Weds="1" Thur="1" Fri="1" Sat="1" Sun="1"/>
<Policy CodeDetail="Guarantee" Start="2018-05-20" End="2018-05-25" Code="DEF" Mon="1" Tue="1"
Weds="1" Thur="1" Fri="1" Sat="1" Sun="1"/>
</Policies>
<AreaInfo>
<RefPoints>
<RefPoint IndexPointCode="16" Name="local attraction" Direction="E" Distance="10"
UnitOfMeasureCode="1"></RefPoint>
<RefPoint IndexPointCode="17" Name="business attraction" Direction="E" Distance="10"
UnitOfMeasureCode="1"></RefPoint>
<RefPoint IndexPointCode="6" Name="LGA" Removal="true"></RefPoint>
<RefPoint IndexPointCode="33" Name="Local landmark name"></RefPoint>
<RefPoint IndexPointCode="31" Name="Metro area name"></RefPoint>
<RefPoint IndexPointCode="30" Name="TX"></RefPoint>
<RefPoint IndexPointCode="13" Name="Alternate city 1 name"></RefPoint>
<RefPoint IndexPointCode="6" Name="JFK" PrimaryIndicator="true" Direction="E" Distance="10.5">
<TextItems>
<TextItem Title="Directions">
<Description> Enter Description of direction form Airport to property here</Description>
</TextItem>
</TextItems>
<TextItems>
<TextItem Title="Directions by Train/Subway">
<Description> Enter Description of direction form Airport to property here by Train
or Subway</Description>
</TextItem>
</TextItems>
</RefPoint>
<RefPoint IndexPointCode="6" Name="DFW">
<Transportations>
<Transportation TransportationCode="26" ExistsCode="1" ChargeUnit="32" Amount="45">
<DescriptiveText>Notes for other transportation</DescriptiveText>
</Transportation>
<Transportation TransportationCode="26" ChargeUnit="33" Amount="80"/>
<Transportation TransportationCode="2" ExistsCode="2">

<DescriptiveText>Notes for boat transportation</DescriptiveText>
</Transportation>
</Transportations>
</RefPoint>
</RefPoints>
<Attractions>
<Attraction AttractionName="PublicTransportation" ProximityCode="3" Removal="true"/>
</Attractions>
<Recreations>
<Recreation Code="103" ProximityCode="2" Included="false"/>
<Recreation Code="7" ProximityCode="2" Included="false"/>
<Recreation Code="88" ProximityCode="2" Included="true"/>
<Recreation Code="109" ProximityCode="2" Included="true"/>
<Recreation Code="156" ExistsCode="1" ProximityCode="1" Included="false"/>
<Recreation Code="158" ProximityCode="1" Included="false">
<OperationSchedule>
<RefPoints>
<RefPoint Distance="1"></RefPoint>
</RefPoints>
<DescriptiveText>Extensive Health Club text</DescriptiveText>
</Recreation>
<Recreation Code="92" ProximityCode="2" Included="false">
<OperationSchedule>
<RefPoints>
<RefPoint Distance="10"></RefPoint>
</RefPoints>
<DescriptiveText>Squash text field</DescriptiveText>
</Recreation>
</Recreations>
</AreaInfo>
<AffiliationInfo>
<Awards>
<Award Provider="AA" Removal="true"></Award>
<Award Provider="AAA" Rating="1 Diamond"></Award>
<Award Provider="Forbes" Rating="3 Stars"></Award>
<Award Provider="OHG" Rating="Moderate Tourist"></Award>
<Award Provider="Local Star" Rating="4 Stars"></Award>

</Awards>
</AffiliationInfo>
<ContactInfos>
<ContactInfo>
<Addresses>
<Address>
<AddressLine>Street Address line 1</AddressLine>
<AddressLine>Street Address line 2</AddressLine>/AddressLine>
<AddressLine>Street Address line 3</AddressLine>/AddressLine>
<CityName>City Name</CityName>
<PostalCode>123456</PostalCode>
<StateProv StateCode="TX"/>
<CountryName Code="US"/>
</Address>
</Addresses>
<Phones>
<Phone PhoneTechType="3" PhoneUseType="5" CountryAccessCode="001" AreaCityCode="555"
PhoneNumber="111-0000"/>
</Phones>
<URLs>
<URL>https://ProvidePropertyInternetAddressHere.com</URL>
</URLs>
</ContactInfo>
</ContactInfos>
</HotelDescriptiveContent>
</HotelDescriptiveContents>
</OTA_HotelDescriptiveContentNotifRQ>

2.3 OTA_HotelDescriptiveContentNotifRS Use Cases
2.3.1 Use Case: Successful Response from SynXis CRS
<wsa:ReplyTo>
</wsa:ReplyTo>
<wss:UsernameToken>
<wss:Password/>
</wss:Security>
<wsa:MessageID>15f47d8b-4b1e-46b2-9954-38186968f6f1</wsa:MessageID>
</soap2:Header>
<Body>
<OTA_HotelDescriptiveContentNotifRS xmlns:xsd="http://www.w3.org/2001/XMLSchema"
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://www.opentravel.org/OTA/2003/05">
<Success/>
</OTA_HotelDescriptiveContentNotifRS>
</Body>
</Envelope>
2.3 OTA_HotelDescriptiveContentNotifRS Use Cases 28

2.3.2 Use Case: Success with Warning
<wsa:ReplyTo>
</wsa:ReplyTo>
<wss:UsernameToken>
<wss:Password/>
</wss:Security>
<wsa:MessageID>85673501-8607-4c83-be88-2830a1b5b510</wsa:MessageID>
</soap2:Header>
<Body>
<Success/>
<Warnings>
<Warning Type="3" ShortText="A required value was not provided in the Direction attribute(Airport)."
Code="320" RecordID="00000000-0000-0000-0000-000000000000"/>
</Warnings>
</Body>
</Envelope>
2.3.2 Use Case: Success with Warning 29

2.3.3 Use Case: Error Response from SynXis CRS
<wsa:ReplyTo>
</wsa:ReplyTo>
<wss:UsernameToken>
<wss:Password/>
</wss:Security>
<wsa:MessageID>d595125b-1417-41bf-aefd-06f73c426322</wsa:MessageID>
</soap2:Header>
<Body>
<Errors>
<Error Type="1" ShortText="Error while loading message: Object reference not set to an instance
of an object." Code="450"/>
</Errors>
</Body>
</Envelope>
HotelDescriptiveContents Description
HotelDescriptiveContents Attributes
2.3.3 Use Case: Error Response from SynXis CRS 30

2.4 OTA_HotelDescriptiveContentNotifRQ Elements and Attributes
This section identifies the elements and attributes used in the OTA_HotelDescriptiveContentNotifRQ message.
For the purposes of this document, the message details are organized in the following sections.
OTA_HotelDescriptiveContentNotifRQ
POS
HotelDescriptiveContents
HotelDescriptiveContent
RoomBlocks
HotelInfo
FacilityInfo
Policies
AreaInfo
AffiliationInfo
ContactInfos
HotelDescriptiveContents Description
HotelDescriptiveContents Use Cases
2.4 OTA_HotelDescriptiveContentNotifRQ Elements and Attributes 31

OTA_HotelDescriptiveContentNotifRQ Attributes
@TimeStamp
@Version
Top
@TimeStamp Indicates when the message was created.
Type: DateTime
Format: YYYY-MM-DDTHH:MM:SS
Example: [2019-09-07T12:00:00] - "T" is required.
Required
Occurrences: 1
@Version Mandatory OTA attribute.
Type: Decimal
Required
Valid Value: "8.000"
Occurrences: 1
Return to: Table of Contents
OTA_HotelDescriptiveContentNotifRQ Attributes 32
Point of Sale
POS
Source
@Type
@ID
@ID_Context
POS
Description
Identifies the source of the information.
Occurrences: 1
Top
Source
@ID ID value.
Type: String
Required
Valid Value: "SynXis"
Occurrences: 1
Point of Sale 33
Top
@Type Represents the type of channel sending the information.
Type: String
Required
Valid Value: "18"
Occurrences: 1
@ID_Context ID context.
Type: String
Required
Valid Value: "SynXis"
Occurrences: 1
Point of Sale 34
Hotel Descriptive Contents
@HotelCode
@HotelName
@CurrencyCode
@DistanceUnitOfMeasureCode
@AreaUnitOfMeasureCode
Top
HotelDescriptiveContent Valid user credentials with access to the hotel identified are required to process this
message.
The hotel must be a valid, non-terminated hotel in SynXis CRS and the active end
date must not have expired to process an updated message. Otherwise, an error is
returned.
@HotelCode Hotel code.
Type: String
Required
Occurrences: 1
@HotelName The name of the hotel.
Type: String
Required
Occurrences: 1

Top
@CurrencyCode The code for the hotel’s default currency.
Type: String
Valid Values: ISO 4217, three alpha code.
@DistanceUnitOfMeasureCode The distance measurement unit used. Values apply as established in the OTA
standard code list for Unit of Measure Code (UOM).
Type: String
Value Description
1 Miles
2 Kilometers
3 Meters
4 Millimeters
5 Centimeters
6 Yards
7 Feet
8 Inches
@AreaUnitOfMeasureCode The area measurement unit used.
Type: String
Value Description
13 Square feet
14 Square meters

Room Blocks
RoomBlocks
@AvailableInd
RoomBlocks
Top
@AvailableInd Room block status in SynXis CRS.
Type: Boolean
Value Description
true Enable Group Rates in SynXis CRS.
false Disable Group Rates in SynXis CRS.
Room Blocks 37
Hotel Information
HotelInfo
@WhenBuilt
@DaylightSavingIndicator
Position
@Latitude
@Longitude
Services
Service
@MealPlanCode
@Included
@Removal
@Code
@CodeDetail
@BusinessServiceCode
@ExistsCode
@ProximityCode
@Quantity
RelativePosition
@Distance
DescriptiveText
OperationSchedules
OperationSchedule
Charge
@Amount
OperationTimes
OperationTime
@Start
@End
Features
Feature
@SecurityCode
@AccessibleCode
@UnitOfMeasureQuantity
@ExistsCode
DescriptiveText
Charge
@Amount
MultimediaDescriptions
MultimediaDescription
TextItems
TextItem
Description
Descriptions
Renovation
@AreaText
@PercentOfRenovationCompleted
@RenovationCompletionDate
DescriptiveText
@InfoCode
@AdditionalDetailCode
TextItems
TextItem
Description
RelativePositions
RelativePosition
@IndexPointCode
@Name
@Distance
@Nearest
@Direction
CategoryCodes
LocationCategory
@Code
@CodeDetail
@Removal
SegmentCategory
@Code
HotelCategory
@Code
GuestRoomInfo
@Code
@ExistsCode
@Quantity
HotelInfo
Top
@WhenBuilt The year the hotel was built.
If the attribute is defined with an empty value, any value in Year Built in SynXis
CRS is removed.
Type: Integer
Valid Values: 0 to 9999
@DaylightSavingIndicator Indicates Daylight Savings Time observation status.
Type: Boolean
Value Description
true Enabled Daylight Savings Time Observed? in SynXis CRS.
false Disabled Daylight Savings Time Observed? in SynXis CRS.
Top
Position (HotelInfo)
@Latitude The latitude value for the hotel.
Type: Decimal
Valid Values: +90.0000000 to -90.0000000
@Longitude The longitude value for the hotel.
Type: Decimal
Valid Values: +180.0000000 and -180.0000000.
Services (HotelInfo) Container element for following sub-elements.
Service
Top
@MealPlanCode Meal plan code.
Type: String
Value Description
1 All Inclusive – AI
2 American/Full Board – AP
3 Bed and Breakfast – BB
4 Buffet Breakfast – BF
5 Caribbean Plan – CB
6 Continental – CP
7 English Breakfast – EB
8 European – EP
9 Family – FP
10 American/Full Board – AP
11 Full Breakfast – FB
12 Modified American/Half Board – MA
14 Room Only – RO. If defined, Charge Type in SynXis CRS is set to

Available at a Charge.
16 Bermuda – BP
17 Dinner Bed and Breakfast – DB
18 Family American – FA
19 Breakfast – BK
Top
@Included Identifies if the service is included at no charge.
Type: Boolean
Required
Value Description
true No charge for the service. Chargeable is not enabled and Charge
Type is set to Included in Charge or Complimentary to All.
false The service incurs a charge. This is the default value. The Amount
must be provided. Charge Type is set to Available at a Charge.
@Removal When this attribute is set to true and either a valid @BusinessServiceCode,
@MealPlanCode, or @Code is defined, the service is removed.
Type: Boolean
Value Description
true Remove the service.
false Make no change to the service.
Top
@Code Please see the HotelInfo Services Table.
If @Code and @BusinessServiceCode are both defined, the Service

element is ignored.
To send a valid message with the Service element, a @Code or

@BusinessServiceCode must be defined as well as a @CodeDetail.
If @Code = 50 and an additional @Code = 51 and @ExistsCode is set to 1 (yes)

for both options, no update is made to Housekeeping - Daily or Weekly. If both
housekeeping options are defined and @ExistsCode is set to 2 (No) for both
options, any value in Housekeeping-Daily or Weekly is removed.
If @Code = 176 and an additional @Code = 177 and @ExistsCode = to 1 (yes)

for both options, no update is made to Housekeeping - Full or Limited. If both
housekeeping options are defined and @ExistsCode is set to 2 (No) for both
options, any value in Housekeeping-Full or Limited is removed.
If @Code = 1 and @ExistsCode = 1, the Front Desk Hours value is set to 24

Hour. If @Code = 1 and @ExistsCode = 2, the Front Desk Hours value is set to
Limited in SynXis CRS.
If @Code = 62 or 165, the number of night clubs must be set in @Quantity. If

@Code = 62 or 165 and @Quantity is empty, any value defined in #of Nightclubs
or # Lounges is removed.
Type: String
Required
Top
@CodeDetail If @Code = 77 (Room service), this attribute determines if room service is

available 24 hours a day, 7 days a week. The @ExistsCode attribute must
be set to 1 to enable this option. Valid values for room service include:
Value Description
247 Available 24 / 7
Not Set Limited Availability
If @Code= 293 (Parking - controlled access gates to enter parking area), this
attribute determines if this type of parking is available. Valid values include:
Value Description
Yes Parking option is available.
No Parking option is not available.
NA Parking option is set to N/A.
If @Code = 97 (Hours Security), this attribute determines if security is

provided overnight.
Value Description
Overnight Security is enabled.
If this attribute is empty or is not included, an existing selection is removed.
Type: String
If @Code = 296 (Type of Entrances to guest rooms), this attribute determines

the type of door. Valid values include:
Top
Value Description
Interior Identifies the entrance as interior.
Exterior Identifies the entrance as exterior.
Both Identifies the entrance as both interior and

exterior.
If this attribute is empty or is not included, an existing selection is removed.
@BusinessServiceCode Indicates if the business service is available. The @ExistsCode attribute must
be set to 1 to enable the option.
Values 1 and 75 apply to both the Business Center and the Public Area. The value
in the @CodeDetail attribute determines which value is updated.
For a business service, if the @Code and @BusinessServiceCode are both

defined, the Service element is ignored.
The @ExistsCode is required and a value for the service must be defined in
@Amount to create a valid message.
Please see the Business Services Table.
Type: String
Top
@ExistsCode Determines if a service is available.
This value must be defined to update a Service element.
Type: Decimal
Required
Value Description
1 Available (Y)
2 Not Available (N).
@ProximityCode Identifies if the service is on or off property.
Type: String
Value Description
1 Onsite; On Property is enabled in SynXis CRS.
2 Offsite; On Property is disabled.
@Quantity Defines how many elevators, restaurants, lounges, or night clubs are available in
the hotel.
Type: Integer
If @Code is set to 76 (# Restaurants), 62 (Night Club), or 165

(Lounges/bars), valid values for this attribute are 0 to 99.
If @Code is set to 33 (Number of Elevators), valid values are 0 to 9999.
If @Code is set to 76, 33, or 62 and @Quantity is empty, the number of
elevators, restaurants, or lounges is removed.
Top
RelativePosition
(Service)
@Distance Identifies how far the game room is from the hotel.
If this attribute is included with an empty value, Distance is removed from SynXis
CRS.
Type: Integer
Valid Value: 1 to 10
DescriptiveText (Service) Notes to associate with the service or meal plan.
For internet service, room service, phone service, business service, or meal plans,
only the first 100 characters are used to update the service.
For game room recreation, the Notes is updated with the first 30 characters.
If the value is empty, an existing Note value is removed.
Type: Decimal
OperationSchedules Container element for following sub-elements.

(Service)
OperationSchedule Defines the details, dates and hours of operation.
Charge Cost associated with the service.

(OperationSchedule)
Top
@Amount Fee for the service.
When @Amount is defined with an empty value, Charge Amount is removed.
This attribute is required if @Code is set to 87 (Storage Space).
Type: Decimal
Required
Valid Values: Up to 7 characters. Define up to two decimal places.
OperationTimes Container element for following sub-elements.

(OperationSchedule)
OperationTime Provides operating times. Only used with the Service/@Code="168".
@Start The starting value of the operation time.
Type: String
Format: HH:MM
@End The ending value of the operation time.
Type: String
Format: HH:MM
Features (Service) Container element for following sub-elements.
Feature
@SecurityCode Security feature to configure. The following safety features can be enabled,
disabled, marked as N/A, or removed. Define @ExistsCode to determine the
configuration in SynXis CRS.
Please see the Security Features Table.
Type: String
Top
@AccessibleCode The PHY code for the accessible feature to configure.
Please see the Accessible Features Table.
Type: String
@UnitOfMeasureQuantity Numeric value associated with the measurement.
Type: String
@ExistsCode Determines if the safety code or accessible feature is enabled. For options with a
drop-down box in SynXis CRS, the option can be marked as N/A or removed.
Type: String
Value Description
1 Enables the feature defined in the @SecurityCode or

@AccessibleCode.
2 Disables the feature defined in the @SecurityCode or

@AccessibleCode.
3* Not applicable*
7* Unknown – The safety feature is removed*
*@ExistsCode can only be set to 3 (Not applicable) or 7 (Unknown) for safety

features.
DescriptiveText (Feature) Describes the service identified.
If this attribute is defined with an empty value or is not included, any existing value
for the security feature is removed.
Type: String
Charge (Feature)
Top
@Amount The amount charged for a meal plan or service. The value is a decimal up to 7
places including decimal places.
If this attribute is provided with no value, the value is removed.
Type: Decimal
Required
MultimediaDescriptions Container element for following sub-elements.

(Service)
TextItems Container element for following sub-elements.
TextItem
Description A description for a meal plan.
Up to 63 characters are stored in GDS_Description field in SynXis CRS.

Language is set to English.
If this element is sent with an empty value, an existing value is removed.
Type: String
Valid Values: Alphanumeric characters, space, dashes, forward slashes, semi-

colons, periods, and asterisks (*).
Descriptions (HotelInfo) Container element for following sub-elements.
Renovation (Descriptions
- HotelInfo)
Top
@AreaText The area in the hotel that is being renovated.
This value is not case sensitive.
Type: String
Value Description
Guest Rooms Guest rooms are being renovated.
Public Areas A public area is being renovated.
@PercentOfRenovationCompleted The percentage of the Guest Rooms where renovation is complete. This value is
only used if @TextArea = GuestRoom. The value defined in this attribute updates
the Refurbished Guest Rooms. Percentage Refurbished in SynXis CRS.
Type: Integer
@RenovationCompletionDate The last year that the hotel’s public areas were renovated. If this attribute has an
empty value, any existing value is removed.
Type: Integer
DescriptiveText How many rooms are being renovated. This attribute is only used to update the
(Renovation - @AreaText attribute set to GuestRoom.
Descriptions - HotelInfo)
If this element is sent with an empty value, any existing value is removed.
Type: Integer

(Descriptions - HotelInfo)
Top
@InfoCode Identifies the facility.
Type: String
Value Description
1 Property Description
6 Amenities
12 Facilities
13 Recreation
15 Services
20 Location
@AdditionalDetailCode Additional detail code.
Type: String
Value Description
19 Late departure info
31 Group Booking
46 Early checkout description
TextItem
Top
Description A description for the Facility Description, Early or Late Checkout, or Group
Policy.
If this element is sent with an empty value, any existing value is removed.
Type: String
Required
Valid Values: Alphanumeric characters, spaces, dashes, forward slashes, semi-

colons, periods, and asterisks.
For an early or late checkout description, the first 300 characters update the
checkout description.
For a facility, location, recreation, amenities, or services description, the first
500 characters are stored in SynXis CRS.
For a group booking description or Property Description Typical, the first
2000 characters are stored in SynXis CRS.
RelativePositions Container element for following sub-elements.

(HotelInfo)
RelativePosition
Top
@IndexPointCode Identifies the type of location.
Type: String
Value Description
7 Rail station
5 City
8 Subway station
10 Bus/coach station
12 Nearest major city
@Name Name of the closest station defined in the @IndexPointCode attribute.
If the value is empty, any existing definition in the Name field is removed.
Only the first 50 characters update SynXis CRS.
Type: String
@Distance Distance of the station from the hotel.
If this attribute is empty, any existing definition is removed.
Type: Decimal
Valid Values: 1 to 7 characters. If a decimal is defined, 1 to 2 decimal places must

be included.
Top
@Nearest Location identified in @IndexPointCode that is the nearest to the hotel.
Type: Boolean
Value Description
true Location is nearest the hotel.
false Location is not nearest the hotel. SynXis CRS is not updated.
@Direction Direction of the location from the hotel.
If this attribute is set with an empty value, any existing definition is removed.
Type: String
Valid Values: N, S, E, W, NE, NW, SE, and SW
CategoryCodes Container element for following sub-elements.

(HotelInfo)
LocationCategory
Top
@Code Following are valid values when @CodeDetail = Location:
Value Description
1 Airport
3 City
10 Resort
11 Rural
13 Suburban
Following are valid values when @CodeDetail = Secondary:
Value Description
7 Lakefront
8 Mountain
15 Beachfront
16 Seaside
23 Countryside
33 Waterfront
34 Ski Resort
Following are valid values when @CodeDetail = District:
Value Description
1 Business
Top
Value Description
4 Downtown
19 Entertainment
20 Financial
21 Shopping
22 Theatre
@CodeDetail The category of the location.
Type: String
Valid Values:
Location
Secondary
District
@Removal When this attribute equals true and the LocationCategory/@Code is set to
Secondary or District, the selection is removed. If no Removal attribute is provided,
the value is set to false.
Type: Boolean
Value Description
true Remove the selection.
false Make no change to the selection.
SegmentCategory
Top
@Code Sets the value of Market Tier in SynXis CRS.
Type: String
Value Description
2 Budget
4 Deluxe
5 Economy
8 Luxury
17 Midscale w/ F&B
22 Midscale w/o F&B
14 Upscale
23 Upper Upscale
HotelCategory
Top
@Code Code for the hotel category.
Type: String
Value Description
1 All Suite
11 Corporate Transient
13 Extended Stay
47 Full Service
49 Limited Service
24 Meeting/Conference
29 Resident Apartment
30 Resort
A second property code updates the Secondary Property type in SynXis CRS. A
third value updates Additional Property Type. A fourth property code updates the
Additional Property Type 2. A fifth property code updates Additional Property Type
3. Only the first five elements are processed.
GuestRoomInfo
Top
@Code The type of room being stored.
Type: String
Required
Value Description
1 Accessible rooms
2 Nonsmoking rooms
3 Suites
5 Floors
10 Rooms with double beds
12 Total rooms
18 Smoking room available; If this code is defined, the @ExistsCode

must be set to 1 to identify that smoking rooms are available.
35 Connecting rooms or suites
37 Rooms with single beds
The @Quantity must also be defined if @Code is included.
Top
@ExistsCode Determines if smoking rooms are available.
If this attribute is set to 1 and @Code is set to 18, Smoking Rooms Available is
enabled. Otherwise, this option is not enabled.
Type: Decimal
Value Description
1 Smoking rooms are available
@Quantity Number of rooms stored for the type identified in @Code.
Type: Integer
Valid Values:
For 5 (floors) are 1 to 999.

For all other Quantities are 0 to 99999.
This value is not defined if @Code = 18 (smoking rooms).
HotelInfo Services to Configure
Services to configure.
Code (HAC) Description
1 Front Desk Hours
5 Air Conditioning
6 Airlines Desk
7 Cash Machine/ATM On Site
9 BBQ/Picnic Area
15 Car Rental Desk
16 Casino
20 Coffee Shop
22 Concierge
26 Currency Exchange
28 Doctor on Call
33 Number of Elevators
34 Executive or Club Floors
35 Exercise Gym
36 Express Check in Fee
37 Express Check-out
44 Game Room
45 Gift Shop / News Stand
46 Hair Salon
47 Accessible Facilities

48 Extensive Health Club
50 Housekeeping – daily
51 Housekeeping – weekly
53 Garage / Covered Parking
56 Jogging Track
57 Kennels
58 Laundry / Valet
62 Night Club
64 Parking Available at a charge
65 Parking Street Side
68 Parking
69 Photocopy center
71 Pool
75 Recreational Vehicle Pparking
76 Number of Restaurants
77 Room Service
80 Security
81 Shoe Shine
83 Solarium
87 Storage Space Available
88 Convenience store that sells food / Sundry Store
91 Tour Desk

92 Translation
96 Dry Cleaning
97 Parking – Valet
100 WakeUp Calls
106 Bellman
110 Separate Floors for Women
116 Accessible Parking
118 Barbecue Grills Available
129 Dry Cleaning Same Day
140 Coffee/Tea
143 Dinner Delivery Service from Local Restaurant
149 Grocery Shopping Service
157 Breakfast Buffet
159 Breakfast Continental
161 Breakfast Full
165 Lounge/Bar
168 Onsite Laundry
176 Full Service Housekeeping
177 Limited Service Housekeeping
178 High Speed Internet Access for Laptop in Public Area
179 Wireless Internet Connection in Public Area
181 Transportation Services - Local Area

183 DVD/Video Rental
184 Parking Lot
186 Parking - Street Side
190 Local Calls
194 Childcare
196 Early Check in
200 Aerobics Instruction
204 Late Check-Out Available
207 Sports trainer
208 Evening Turn Down
216 Long term parking
220 No Adult Channels/No Pornographic Films
228 Business Center
229 Business Center Services
232 Snow Sports
234 Water Sports
235 Children Programs
259 High Speed Internet Access for Laptop in Business Center
261 Wireless Internet Connection in business center
267 PC and Printer Available
269 Meeting Rooms
271 Secretarial Service

273 Water Skiing
274 Fax service
282 Airport Shuttle
290 Meets Local, State and Country Building Codes
291 Internet Browser on TV
292 Newspaper
293 Parking – Controlled Access Gate To Enter Parking
294 Hotel Safe Deposit Box (Not Room Safe Box)
296 Type of Entrances to Guest Rooms
297 Beverage / Cocktail
298 Cellular Phone Rental
300 Early Check-in Guarantee
301 Food and Beverage Discount
302 Late Check-out Guarantee
303 Room Upgrade Confirmed
304 Room Upgrade (When Available)
305 Shuttle to Local Business
306 Shuttle to Local Attraction
307 Social Hour
308 Video Billing
309 Welcome Gift
310 Hypoallergenic Rooms Available In Use

312 Smoke-Free Property
313 Water Purification System
314 Poolside Service
316 Electric Car Charging Stations
319 Faxing Incoming
320 Faxing Outgoing
343 High Speed Internet Access (other than wireless and Internet on TV)
344 Wireless Internet Connection
349 Mobile/Digital Check-in
350 Mobile/Digital Check-out
351 Choose a Room
352 Enhanced Hygiene/Cleanliness Protocols
353 Cleanliness Certification
354 Contactless Payment Available During Check in/out
355 Wrapped Disposable or Metal Straws
356 IndividuallySsealed Disposable Uensils Available
357 Individually Package Food Options
358 Additional Cleaning Services
359 Contactless In-room Dining
360 Hotel Staff Allowed to Enter a Hotel Room Once aGguest Has Checked in
361 Staff's Access to Guest Rooms Subject to the Guest's Authorization
362 Buffets or Plated Meals Served Only by Employees/Attendants

363 Pre-packaged Breakfast Items
364 Non-touch Operations Available in Public Bathrooms
365 Measures Are in Place to Avoid Guests Handling Food at Buffets
366 Self-service Food Utensils Replaced Frequently
367 Luggage Stored Per Group of Guests
368 Non-shareable Food and Beverage Menus Provided
369 Housekeeping by Request
370 Controlled Occupancy in Elevators
371 Property Air Purification System
372 Allergy Friendly Rooms
373 Medical Grade Air Purification System
374 Testing and Tracing Policies
Return to: Hotel Descriptive Content HotelInfo Service Code

Business Services to Configure
Business service codes.
Code (BUS) Description
1 Computer
2 Copier
13 Long Distance Access
16 International direct dialing
26 Office supplies
27 Overhead projector
28 Printer
37 Audio visual equipment
41 Computer rental
43 Flip Charts
48 Overhead Projector
58 Notary Public
62 Overnight delivery/pickup
63 Pager Rental
64 Post / Parcel Service
65 Private Offices and business services
75 Analog Dial Up Dataport
76 Calling Card Calls or Credit Card Call
77 Carrier access (950, 1010xxx)
78 Interstate calls

Code (BUS) Description
79 Intrastate calls
80 Local calls
81 Long distance calls
82 Operator-assisted calls (collect or third party)
90 Toll free call
91 Slide Projector
Return to: Hotel Descriptive Content Business Service Code

Security Features to Configure
Security feature to configure. The following safety features can be enabled, disabled, marked as N/A, or removed. Define @ExistsCode to determine
the configuration in SynXis CRS.
Code (SEC) Description
7 Building meets all current local, state and country building codes
8 Complies with Hotel/Motel Safety Act
12 Doctor On Call
14 Auto Recall Elevators
15 Emergency Backup Generators
16 Emergency Evacuation Plan
21 Fire Detectors in Hall
22 Fire Detectors in Public Areas
25 Fire Resistant Hall Room Doors
30 Lighted parking area
32 Multiple Exits on Each Floor
34 Patrolled Parking Areas
36 Property Has Elevators
49 Smoke detector in hallways
50 Smoke detector in public areas
53 Sprinklers in Hall
54 Sprinklers in Public Areas
59 Ventilated Stair Wells
60 Video Surveillance at Entrance

62 Video Surveillance in Public Areas
70 Fire Extinguishers in Hallways
72 Audible Alarms in Hallways
73 Audible Alarms in Public Areas
76 Camera monitoring parking area 24 hrs
77 Camera recording parking area 24 hrs
82 Video Surveillance of Parking Areas
83 Alarms have Strobe Lights in Public Areas
84 Alarms have Strobe Lights in Public Areas
85 Emergency Exits on Each Floor
86 Video Surveillance recorded 24 hrs a day
87 Video Surveillance monitored 24 hrs a day
89 Fire Extinguishers in Public Areas
95 Hotel has fire safety measures in place but does not meet a national fire safety standard
101 AAA security standards
106 Health club facilities (pool/gym) require key access for entrance
The following options can only be enabled or disabled in SynXis CRS.
1 Guest Room Doors Have a Second Lock
3 Alarms Continuously Monitored
4 Audible Smoke Alarms in Rooms

5 AutoLink to Fire Department
6 Automatic Fire Doors
10 Deadbolts on Room Doors
13 Electronic Key Cards
17 Exit Maps in Rooms
18 Emergency Info in Rooms
19 Emergency Lighting
20 Fire Detectors in Rooms
26 Frequency of evacuation drills
27 Guest Room Doors Self Closing
28 Audible Smoke Alarms Hardwired
31 Well Lit Walkways
33 Parking Attendant
37 Public Address System
43 Room Windows Open
44 Safety Chains on Guest Room Door
45 Secondary Locks on Windows
46 Secondary Locks on Sliding Glass Doors
47 24 Hour security
47 Overnight Security
52 Sprinklers in Rooms
55 Staff Trained in CPR

56 Staff Trained for Duplicate Keys
57 Staff Trained in First Aid
58 Uniform Security on Premises
61 Video Surveillance in Hallways
63 Guest Room Doors Have Viewports
64 Alarms have Strobe Lights in Guest Rooms
65 Exit Signs Lit
68 Balconies Accessible to Adjoining Rooms
71 Security Personnel on Site
74 An Automated External Defibrillator on Site (AED)
75 Basic Medical Equipment on Site
79 Exterior doors (except lobby entrance) require key
80 Staff Red Cross Certified in CPR
81 Staff trained in Automated External Defibrillator
90 First Aid Available
92 Secured Floors Available
93 Property meets Requirements for Fire Safety
96 FEMA approved
97 Hours Security
98 Emergency svc report time (minutes)
99 Security Escorts Available on Request
100 Swing bolt Lock

104 Audible Alarms
108 Digital Key/Mobile Key
109 Social distancing measures deployed
110 Signage deployed to facilitate social distancing
111 Physical barriers deployed to facilitate social distancing
112 Floor markers deployed to facilitate social distancing
113 Physical spacing required to facilitate social distancing
114 Personal protective equipment worn by hotel staff
115 Hospital grade disinfectants used
116 Masks required for all in public spaces
117 Contaminated rooms quarantined
118 Hotel disinfects luggage
119 Disinfecting electrostatic spray used upon check-out
120 Disinfecting electrostatic spraying used in public spaces
121 Hand sanitizer stations in high traffic public spaces
122 Communicate proper health and safety procedures to staff and guests
123 Local law requires guests to complete a health declaration form at check-in
124 Property limits number of guests in food and beverage areas
125 Masks available
126 Latex free gloves available
127 Disinfecting wipes available
128 Hand sanitizer available

129 Designated waste bins to collect hazardous material available
130 Hotel sanitize or dispose of key cards after each use
131 Pools and/or spas chemicals are maintained and meet local jurisdiction
132 Contractors/vendors informed of local health and safety regulations
133 Enhanced laundry care for contaminated linens
134 Temperature check performed
135 Rapid testing
136 Proof of negative test
137 Proof of vaccination
138 Guest accommodations sealed after cleaning
139 All bedding cleaned between gust stays
140 Linens and laundry washed in accordance with local authority or brand guidelines
141 All linens sanitized in high temperature wash
142 Shared use equipment removed
143 Contact tracing in accordance with local authorities
144 Masks required on hotel provided transportation
145 Reduced occupancy to ensure social distancing on hotel shuttle
146 Hotel provided transportation disinfected frequently
Return to: Hotel Descriptive Content Features Security Code

Accessible Features to Configure
Code (PHY) Description
0 Accessible Bathing Controls
1 Americans with Disabilities Act (ADA) compliance
2 Audible emergency alarm for sight impaired guest
3 Bathroom vanity in guest rooms for wheelchair user's height
6 Complies with Local/State/Federal laws for disabled
7 Describe in detail how your kitchen is accessible. Include special appliances, lowered cabinets, where dishes are kept, are
upper cabinets usable.
9 Door width in inches
10 Elevators have Braille Instructions
11 Emergency exits signs in Braille
12 Emergency info in Braille
13 Flashing door knocker available
14 Impairment aids available
15 Light switches in guest rooms for wheelchair user's height
16 List available room types for disabled persons- 8 fields
20 Number of roll-in showers available
21 Number of accessible rooms with standard tub
22 Number of rooms with Braille
23 Number of rooms with wheelchair accessible showers
24 Number of wheelchair accessible rooms
28 Physically Challenged Public/Common Areas

29 Service animals allowed on property for people with disabilities
33 Vibrating alarm available
34 Visual emergency alarm for hearing impaired guest
36 Wheelchairs available
37 Which floors have accessible rooms
38 Handrails in bathrooms
39 Adapted Telephones
42 Accessible Elevators
43 Hearing Impaired Services
45 Closed Caption TV
47 Television amplifier
49 Ramp Access
50 Accessible parking
51 Accessible van parking
52 Accessible Toilets
53 Bathroom doors open outward
55 Elevator access to all levels
56 Elevator near accessible rooms
58 Emergency Codes/Buttons in Room
59 Emergency instructions in pictorial form
60 Emergency procedures for people with disabilities
61 Facilities for people with vision impairment only

62 Facilities for people with hearing impairment only
64 Flat terrain between parking and entrance
65 Hearing Induction Loops
66 Restaurant/Bar menus available in Braille
67 Restaurant/Bar menus available in 14pt print
69 Service / Guide Dogs Allowed
70 Staff proficient in sign language
71 Staff trained in service to disabled guests
72 Steps/staircases have handrails
73 Steps/staircases have color markings
74 Subtitles/closed captions available on TV
75 Tactile/14pt print signage throughout hotel
76 Pillow Alarms Available
82 Height from ground of elevator external buttons
83 Height from ground of elevator internal buttons
92 Width/diameter of clear floor space at main hotel entrance
93 Width/diameter of clear floor space at main restaurant entrance
94 Width/diameter of elevator clear door opening space
95 Width/diameter of main corridors
98 Width/diameter of wheelchair turning space in lobby/reception area
101 Height from ground of elevator internal handrails
102 Accessible baths

103 Braille/large print literature
104 Adapted room doors
106 Special needs menus
107 Wide entrance
108 Wide corridors
109 Wide restaurant entrance
113 Lowered electrical outlets
116 TTY/TTD compatible
121 Wheelchair lift required
129 Hotel entrance is accessible
130 Route from accessible public entrance to registration area is accessible
131 Guest rooms and access routes are accessible
132 Route from accessible public entrance to restaurant is accessible
133 Route from accessible public entrance to meeting room/ballroom area is accessible
134 Route from accessible public entrance to exercise facility is accessible
135 Route from accessible public entrance to pool is accessible
136 Route from accessible public entrance to business center is accessible
137 Route from accessible public entrance to spa is accessible
138 Accessible rooms
139 Registration desk is wheelchair accessible
140 Concierge desk is wheelchair accessible
141 Hotel restaurant is wheelchair accessible

142 Exercise facility is wheelchair accessible
143 Pool is wheelchair accessible
144 Business center is wheelchair accessible
145 Accessible self parking available
146 Van accessible parking in self parking
147 Complementary accessible transportation with advanced notice
149 Assistive listening devices for meetings upon request
150 Number of accessible meeting rooms
151 Valet Parking Accepts And Parks Vehicles Outfitted For Wheelchair Users
152 Spa Is Wheelchair Accessible
153 Meeting Room/Ballroom Is Wheelchair Accessible
154 Accessible Transportation Available On-Site
155 Accessible Transportation Can Be Arranged By Hotel With Third-Party Vendor
258 Number Of Accessible Rooms
Return to: Hotel Descriptive Content Features Accessibility Code

Facility Information
FacilityInfo
MeetingRooms
@MeetingRoomCount
@TotalRoomSpace
@LargestRoomSpace
@SmallestRoomSpace
@TotalExhibitSpace
@LargestSeatingCapacity
@SmallestSeatingCapacity
MeetingRoom
@RoomName
@Removal
Codes
Code
@Code
@ExistsCode
Charge
@ChargeUnit
@Amount
AvailableCapacities
MeetingRoomCapacity
@MeetingRoomFormatCode
Occupancy
@MaxOccupancy
Dimension
@Area
@Height
@Length
@Width
TextItems
TextItem
Description
Codes
Code
@Code
@ExistsCode
@Quantity
@CodeDetail
Restaurants
Restaurant
@RestaurantName
@Removal
@ProximityCode
@OfferBreakfast
@OfferBrunch
@OfferLunch
@OfferDinner
DescriptiveText
RelativePosition
@Distance
InfoCodes
InfoCode
@Code
@Removal
SrvcInfoCodes
SrvcInfoCode
@Code
@Removal
FacilityInfo
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MeetingRooms
(FacilityInfo)
@MeetingRoomCount A 1 to 4 character integer that identifies the number of meeting rooms. If this attribute is
defined with no value, the value is set to zero.
Type: Integer
@TotalRoomSpace 1 to 6 character integer that identifies the available meeting space. If it is defined with no
value, the Total Meeting Space is set to zero.
Type: Integer
@LargestRoomSpace A 1 to 6 character integer that identifies the largest available meeting room. If it is
defined with no value, SynXis CRS is set to zero.
Type: Integer
@SmallestRoomSpace A 1 to 6-character integer that identifies the smallest available meeting room. If defined
with no value, the Smallest Room Space in SynXis CRS is set to zero.
Type: Integer
@TotalExhibitSpace A 1 to 6-character integer that identifies available exhibit space. If defined with no value,
the Total Exhibit Space is set to zero.
Type: Integer
@LargestSeatingCapacity A 1 to 6 character integer that identifies the meeting room with the largest seating
capacity. If it is defined with no value, the Largest Seating Capacity in SynXis CRS is
set to zero.
Type: Integer
Top
@SmallestSeatingCapacity A 1 to 6 character integer that identifies the meeting room with the smallest seating
capacity. If this attribute is defined with no value, the Smallest Seating Capacity in
SynXis CRS is set to zero.
Type: Integer
MeetingRoom A valid value for @RoomName and Dimension/@Area is required.
Type: String
@RoomName Name of the meeting room.
Type: String
Valid Values: 1 to 50 alphanumeric characters, spaces or dashes. Providing only

spaces is invalid.
@Removal Indicates if the meeting room is to be deleted.
Type: Boolean
Valid Value: "true" - If this value is "true" and the Meeting room is defined for the hotel,
the meeting room is deleted.
Codes (MeetingRoom) Container element for following sub-elements.
Code
@Code Meeting Room feature to configure. The following features can be enabled or disabled.
Define @ExistsCode to determine the configuration in SynXis CRS.
Type: String
Valid Value: "53" (Video Conferencing) only.
Top
@ExistsCode Indicates if the meeting feature is enabled or disabled.
Type: String
Value Description
1 Enables the meeting feature defined in @Code.
2 Disables the meeting feature defined in @Code.
Charge (Code)
@ChargeUnit When @ChargeUnit = 22 and @Amount is defined as 0, Minimum Charge is set to

0.
Type: String
Value Description
22 Minimum charge
@Amount The amount of the minimum charge.
If @ChargeUnit = 22 and no Amount is provided, any existing Minimum charge is

removed.
Type: Decimal
Valid Values: 1 to 10 numeric characters. If a decimal is included, one to two decimal

places must be included.
AvailableCapacities
(MeetingRoom)
MeetingRoomCapacity This element must include @MaxOccupancy.
Top
@MeetingRoomFormatCode Capacity of the meeting room type.
Type: String
Value Description
1 Banquet Capacity
2 Class Room Capacity
3 Conference Capacity
5 Theater Capacity
6 U-Shaped Capacity
7 Reception Capacity
8 Boardroom Capacity
35 Largest Capacity - no tables or chairs
36 Open Square Capacity
45 Other Capacity
Occupancy
(MeetingRoomCapacity)
@MaxOccupancy Sets the maximum occupancy allowed for the room type, from 0 to 9999999 characters.
If it is included with no value, the maximum occupancy is set to 0.
Type: String
Dimension
(MeetingRoom)
Top
@Area Total space for the meeting room. The Total Space field is updated in SynXis CRS.
Type: Decimal
Valid Values: 1 to 10 numeric characters. When a decimal is included, two decimal

places must be defined.
@Height The ceiling height, defined as 1 to 10 numeric characters.
If a decimal point is included, one or two decimal values must be specified.
If this attribute has no value defined, the existing ceiling height is removed.
Type: Decimal
@Length The length of the room, from 1 to 10 numeric characters.
If this attribute has no value defined, the existing length is removed.
Type: Decimal
@Width The width of the room, from 1 to 10 numeric characters.
If this attribute has no value defined, the existing width is removed.
Type: Decimal

(MeetingRoom)
TextItem
Top
Description Description of the meeting room. The first 200 characters update SynXis CRS.
If the value is empty, any existing description is removed.
Type: String
Codes (MeetingRooms) Container element for following sub-elements.
Code
@Code Meeting Room feature to configure. The following features can be enabled, disabled,
marked as N/A, or removed. Define @ExistsCode to determine the configuration in
SynXis CRS.
For the listing of codes, please see the Meeting Room Features Table.
If this attribute is set to 104 and @Quantity is an empty value, Number of Meeting
Personnel on site is set to 0.
All other codes are enabled or disabled based on the @ExistsCode attribute.
Type: String
@ExistsCode This does not apply to 104 (Number of meeting service personnel on site) or 91 (Number
of Meeting Rooms).
Type: String
Value Description
1 Enables the meeting feature defined in @Code.
2 Disables the meeting feature defined in @Code.
@Quantity If @Code is set to 104 (Number of Meeting Service Personnel on site), set this attribute
to the number of personnel on site, from 1 to 4 integers.
Type: Integer
Top
@CodeDetail This option only applies to Conference Space.
Type: String
Value Description
On Property Enables Conference Space - On Property.
Not On Property Disables Conference Space - On Property.
Restaurants (FacilityInfo)
Restaurant
@RestaurantName Name of the restaurant. If one is not found, a new restaurant is added.
Type: String
Required
@Removal Set to "true" to delete dining options associated with the restaurant name. The
restaurant must match the value in SynXis CRS to delete any options.
Type: Boolean
@ProximityCode Identifies if the restaurant is on or off the property.
Type: String
Value Description
1 Onsite
2 Offsite
@OfferBreakfast Identifies if the hotel offers breakfast.
Type: Boolean
Valid Values: "true" or "false"
Top
@OfferBrunch Identifies if the hotel offers brunch.
Type: Boolean
@OfferLunch Identifies if the hotel offers lunch.
Type: Boolean
@OfferDinner Identifies if the hotel offers dinner.
Type: Boolean
DescriptiveText Provides text to describe available services.
RelativePosition
@Distance The distance the restaurant is from the hotel.
Type: Decimal
Valid Values: 0 to 9999.99.
InfoCodes Container element for following sub-elements.
InfoCode
@Code Identifies valid restaurant categories InfoCodes.
For the listing of codes, please see the Restaurant Categories Table.
Type: String
@Removal When set to "true", this attribute removes the restaurant category option from the hotel.
Type: Boolean
Top
SrvcInfoCodes Container element for following sub-elements.
SrvcInfoCode
@Code Identifies valid restaurant services SrvcInfoCodes.
For the listing of codes, please see the Restaurant Services Table.
Type: String
@Removal When set to "true", this attribute removes the service option from the restaurant
definition.
Type: Boolean
Meeting Room Features to Configure
Meeting Room feature to configure. The following features can be enabled, disabled, marked as N/A, or removed. Define @ExistsCode to determine
the configuration in SynXis CRS.
Code (MRC) Description
1 AV Equipment
3 Blackboards
4 Bulletin boards
17 High speed internet access
18 Installed stage
21 LCD_Panel
22 LCD projector
53 Video Conferencing
59 Dedicated Exhibit Space
91 Number of Meeting Rooms
99 Conference Space
103 Catering
104 Number of Meeting Personnel on site
105 Host Social Functions
107 35mm projector
115 Onsite Convention services
116 Equipment rental
117 Exhibit services
119 Lectern

Code (MRC) Description
124 Analog internet connectivity
125 Free Wireless Internet Connectivity in all Meeting Rooms
150 Backstage projector
160 Easel
208 Pens and writing pads upon request
209 Virtual site inspection available
210 Meeting space capacities and configurations follow social distancing guidelines
211 Food and beverage stations include protective sneeze guards
212 Third-party partners comply with property's cleanliness standards
213 Live-streaming meetings capabilities enabled
214 Direct access to outdoor space
215 Windows open for ventilation
216 Group size may be limited
217 Single serve food and beverage options available
Return to: Hotel Descriptive Content FacilityInfo Meeting Room Code

Restaurant Categories to Configure
Restaurant category codes.
Code (RES) Description
1 All purpose
2 Beverage
3 Buffet
4 Cafe
5 Cafeteria
6 Casual
7 Family
8 Fast food
9 Fine dining
10 Kiosk
12 Upscale
13 Bar/lounge
14 Brasserie
15 Coffee bar
16 Dessert/ice cream/snack bar
18 Pub
19 Deli
20 Private dining
21 Sports bar
22 Piano bar

Code (RES) Description
23 Outdoor bar/café
24 Beer garden
25 Beach bar
26 Tapas bar
Return to: Hotel Descriptive Content FacilityInfo Restaurant InfoCode

Restaurant Services to Configure
Restaurant features to configure.
Code (RSI) Description
2 Casual dining
3 Catering
4 Cooked to order
6 Full service
7 Meals to go
8 Room service
9 Self service
10 Special meal services
11 Take out
12 Delivery service to property available
13 Children's menu available
14 Dedicated non-smoking section
15 Smoking Section is available
16 Accommodates diabetic/sugar free requirements
17 Accommodates gluten free requirements
18 Accommodates lactose free requirements
19 Accommodates low fat requirements
20 Accommodates high fiber requirements
21 Accommodates low potassium requirements
22 Accommodates low sodium requirements

Code (RSI) Description
23 Contactless payment available
24 Table spacing/reduced occupancy follows local guidance
25 Restricted to hotel guest use only
26 Outdoor seating available
27 Heated outdoor seating available
28 Year-round outdoor seating available
Return to: Hotel Descriptive Content FacilityInfo Restaurant SrvcInfoCode

Policies
Policies
Policy
@CodeDetail
@Start
@End
@Removal
@Code
@Mon @Tue @Weds @Thur @Fri @Sat @Sun
CancelPolicy
CancelPenalty
PenaltyDescription
Text
GuaranteePaymentPolicy
GuaranteePayment
@Type
@GuaranteeType
Description
Text
AcceptedPayments
AcceptedPayment
@PaymentTransactionTypeCode
@GuaranteeIndicator
@Remark
PaymentCard
@CardCode
@Remark
PolicyInfoCodes
PolicyInfoCode
Policies 100
@Code
@CodeContext
@ExistsCode
PolicyInfo
@KidsStayFree
@CheckInTime
@CheckOutTime
@AcceptedGuestType
Description
@Name
Text
PetsPolicies
@PetsAllowedCode
PetsPolicy
@ChargeCode
Description
Text
FeePolicies
FeePolicy
@Code
@Amount
Policies
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Policy
Policies 101
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@CodeDetail If a guarantee or cancel policy is found at the hotel level, the hotel’s primary chain,
or a primary brand and it matches the code value provided, the policy is assigned
at the hotel level for the date specified.
Type: String
Required
Value Description
Guarantee A guarantee policy is defined.
Cancel A cancel policy is defined.
@Start Start date of the policy.
Type: Date/Time
Format: YYYY-MM-DD
Valid Values: Today to three years from today.
@End End date of the policy. This value must be greater than or equal to @Start.
Type: Date/Time
Format: YYYY-MM-DD
Valid Values: Today to three years from today.
Policies 102
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@Removal If this attribute is set to "true", any policy that matches the @Code value is
removed, for the date specified.
Type: Boolean
Value Description
@Code Guarantee policy or cancel policy.
A policy must be defined at the hotel, the hotel’s primary chain, or primary brand
with a code that matches a value defined in SynXis CRS.
Valid Values: One to three character code.
Type: String
Required
The days of week to which the policy applies.
If one attribute is included, all attributes must be included.
Type: Boolean
@Mon, @Tue, @Weds,
@Thur, @Fri, @Sat, @Sun Value Description
0 false; the day specified is not applied.
1 true; the day specified is updated. This is the default value. If an

attribute is not defined, it is set to 1.
CancelPolicy (Policy) Container element for following sub-elements.
CancelPenalty
Policies 103
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PenaltyDescription
(CancelPenalty)
Text (PenaltyDescription - Describes the penalty. The first 600 characters update SynXis CRS.
CancelPenalty)
Type: String
Valid Values: Alphanumeric, spaces, dashes, forward slashes, semi-colons,

periods, and asterisks.
GuaranteePaymentPolicy
(Policy)
GuaranteePayment A @Type attribute with a value of "GuaranteePolicy" and a @GuaranteeType

with a valid value are required to update the GuaranteePaymentPolicy. If
both attributes are not defined, this element is ignored.
@Type This attribute and the @GuaranteeType attribute are required to send a valid
GuaranteePayment element.
Type: String
Required
Valid Value: "GuaranteePolicy"
Policies 104
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@GuaranteeType The type of policy.
This attribute and the @Type attribute are required to send a valid
GuaranteePayment element.
When @GuaranteeType is defined with a valid value and the Text element is
not included or is defined with an empty value, an existing Guarantee or Deposit
Policy is removed.
Type: String
Required
Value Description
GuaranteeRequired Guarantee policy
Deposit Policy
Description
(GuaranteePayment)
Text (Description - A description of the Guarantee or Deposit policy.

GuaranteePayment)
If this value is not defined or has is empty, the Guarantee or Deposit Policy is
removed. The first 600 characters are stored in the Guarantee or Deposit Policy.
Type: String
Required
Valid Values: Alphanumeric characters, spaces, dashes, forward slashes, semi-

colons, periods, and asterisks.
AcceptedPayments This element is required to update the payment methods. It must include
(GuaranteePayment) @CardCode that matches a supported payment type.
Policies 105
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AcceptedPayment To create a valid AcceptedPayments/AcceptedPayment element, a valid

card type must be defined in the @CardCode attribute and the
AcceptedPayment/@Remark must be defined.
The updates are made at the hotel level and not at the chain level.
@PaymentTransactionTypeCode Determines if a deposit is required.
Type: String
Value Description
Reserve Enables For deposit.
Unreserve For deposit is disabled.
@GuaranteeIndicator Identifies if guarantee is enabled.
The following payment methods do not allow guarantee to be enabled: Alipay,

Boleto, Konbini, Loyalty Program Points, PayPal, UnionPay, and iDeal.
Type: Boolean
Required
Value Description
True Enables payment guarantee.
False Disables payment guarantee.
Policies 106
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@Remark Defines if the accepted payment is in use or is disabled. This value is not case
sensitive.
Type: String
Value Description
InUse In Use is enabled in SynXis CRS.
No value In Use is disabled in SynXis CRS.
Remove Removes the payment method.
PaymentCard
(AcceptedPayment)
Policies 107
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@CardCode A valid value for the supported payment method.
When a payment method is deleted, the Code and Description values in SynXis
CRS are deleted. The Guarantee, For Deposit, and In Use are disabled.
Type: String
Value Description
AX AmericanExpress
CB CarteBlanche
DC, DN DinersClub
DS Discover
ER EnRoute
EC EuroCard
JC JCBInternational
MC, CA, IK MasterCard
VI, VS VISA
@Remark Description of the payment method type. The first 40 characters update the
Description in SynXis CRS.
Type: String
Required
PolicyInfoCodes (Policy) Container element for following sub-elements.
PolicyInfoCode
Policies 108
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@Code Rate plan code for family plan.
@Code and @CodeContext must be included.
Type: String
Required
Value Description
7 Family plan
@CodeContext CodeContext for family plan.
@Code and @CodeContext must be included.
Type: String
Required
Value Description
RPT Rate Plan Type Code List Code Value.
@ExistsCode Identifies if family plan is enabled or disabled.
Type: Boolean
Value Description
1 Family Plan Offered is enabled (Y)
2 Family Plan Offered is disabled (N)
PolicyInfo (Policy) Family policy of the hotel is described here.
Policies 109
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@KidsStayFree
Value Description
true Kids Stay Free is selected.
false Kids Stay Free is not selected.
Type: Boolean
@CheckInTime The check in time. Values use a 24-hour format, in 30 minute increments. If a
value is provided that is not a 30-minute increment, the value is rounded down to
the nearest 30 minute increment.
Type: Time
Valid Values: 00:00 to 23:30
@CheckOutTime The check out time. Values use a 24-hour format, in 30 minute increments. If a
value is provided that is not a 30-minute increment, the value provided is rounded
down to the nearest 30 minute increment.
Type: Time
@AcceptedGuestType Defines the property as adults only or property suitable for children.
Type: String
Value Description
AdultsOnly The Property Suitable for Children field is disabled and

Adults-only/Hotel/No Kids Allowed is enabled.
All The Property Suitable for Children field is enabled and

Adults-only/Hotel/No Kids Allowed is disabled.
Description (PolicyInfo)
Policies 110
Top
@Name If this value is set to FamilyPolicy and a description is provided in the Text
attribute, the value is updated in the Family Policy field.
If this value is set to "Family Policy" and the Text attribute is empty, the Family
Policy is removed.
Type: String
Text (Description - A value for the @Name field.

PolicyInfo)
Type: String

periods, and asterisks. The first 500 characters are used to update SynXis CRS.
PetsPolicies (Policy)
@PetsAllowedCode Indicates if pets are allowed or not allowed.
Type: String
Value Description
Pets Allowed Pets Allowed is enabled.
Pets Not Allowed Pets Allowed is disabled.
PetsPolicy
@ChargeCode Indicates the status of the pet policy.
Type: String
Value Description
13 Complimentary; Pets Free is enabled.
22 Minimum charge; Pets Free is disabled.
Policies 111
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Description (PetsPolicy)
Text (Description - Describes the pet policy. The first 300 characters update SynXis CRS.
PetsPolicy)
Type: String

periods, and asterisks.
FeePolicies (Policy) Both @Code and @Amount must be defined to send this element.
FeePolicy
@Code Code for the type of extra bed charges.
Value Description
31 Extra Person Fee
37 Crib Charge
42 Rollaway Child Charge
44 Extra Child Fee
47 Rollaway Adult Charge
Type: String
Required
@Amount The amount charged for the extra bed type. Negative values or an empty value
generates an error.
Type: Decimal
Required
Value Values: 1 to 7 integers. Up to two decimal places can be defined.
Policies 112
Area Information
AreaInfo
RefPoints
RefPoint
@IndexPointCode
@Name
@UnitOfMeasure
@Direction
@Distance
@PrimaryIndicator
@Removal
TextItems
TextItem
@Title
Description
Transportations
Transportation
@TransportationCode
@ExistsCode
@ChargeUnit
@Amount
DescriptiveText
Attractions
Attraction
@AttractionName
@ProximityCode
@Removal

Recreations
Recreation
@Code
@CodeDetail
@ExistsCode
@Removal
@ProximityCode
@Included
OperationSchedules
OperationSchedule
Charge
@Amount
OperationTimes
OperationTime
@Start
@End
RefPoints
RefPoint
@Distance
DescriptiveText
AreaInfo
Top
RefPoints (AreaInfo) Container element for following sub-elements.
RefPoint For RefPoint elements that set the @IndexPointCode to 6 (Airport), @Name,
@Direction, and @Distance must be defined.
For surrounding city, up to three RefPoint elements can be defined.

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@IndexPointCode Name and unit of measure must be defined when @IndexPointCode is set to 16 (Attraction)
or 17 (Business Location).
@Name, @Direction, and @Distance must be defined when @IndexPointCode is set

to 6 (Airport).
Type: String
Value Description
6 Airport
13 Surrounding city
16 Attraction
17 Business Location
30 Neighboring state
31 Metro Area
33 Local Landmark

Top
@Name Name for the Reference point defined in the @IndexPointCode.
The first 50 characters of a Name definition for metro area (31) or any of the surrounding city
(13) definitions updateSynXis CRS. The first 19 characters of a local landmark name update
SynXis CRS.
When an empty value is provided any existing value is removed.
Type: String
Value Description
IATA airport code A valid IATA airport code.
2 character ISO state/province code Identifies a valid state or province code for the
country in which the property is located.
Name for a Surrounding City (13) Name for a surrounding city.
The first Name definition for a surrounding city

updates the Alternate City Listing 1 field in SynXis
CRS.
Name definition for a surrounding city in the second

RefPoint element. It updates the Alternate City
Listing 2 field.
Name for the surrounding city in the third RefPoint

element. It updates the Alternate City Listing 3 field.
Name for an attraction or business Name for an attraction or business.
Name for a local landmark Name for a local landmark.
Name for Metro area Name for Metro area.

Top
@UnitOfMeasure The distance measurement unit used. Values apply as established in the OTA standard code
list for Unit of Measure Code (UOM).
Type: String
Required
Value Description
1 Miles
2 Kilometers
3 Meters
4 Millimeters
5 Centimeters
6 Yards
7 Feet
8 Inches
@Direction The direction from the index point to the hotel. The Airport to Property field is updated in SynXis
CRS.
Type: String
Required
Valid Values: N, S, E, W, NE, NW, SE, SW.
@Distance The distance from the index point to the hotel, with a length of 1 to 7 numbers.
If a decimal point is included, up to two decimal values must be specified.
Type: Decimal
Required

Top
@PrimaryIndicator Specifies that an airport is the primary airport for the hotel.
If this attribute is set to true for an airport, the airport is set as the default in SynXis CRS. If any
other airport was set as the default, it is disabled.
Type: Boolean
Valid value: "true"
@Removal If this attribute is set to "true" and @Name is provided with a valid IATA airport code, the airport is
removed from the hotel configuration.
Type: Boolean
Value Description

(RefPoint)
TextItem

Top
@Title The Description element is required.
Type: String
Required
Value Description
Directions Title for directions to the airport.
Directions by Train/Subway Title for directions to a train or subway station.
Description Direction details from the airport, train, or subway to the hotel.
If the value is provided with no value or the element is not defined, any existing description is
removed. Only the first 1024 characters are updated in SynXis CRS.
Type: String
Required
Valid Values: Alphanumeric, spaces, dashes (-), forward slashes (/), semi-colons (;), periods
(.), and asterisks (*).
Transportations Container element for following sub-elements.

(RefPoint)
Transportation If the Transportation element is provided and does not define a

@TransportationCode, the element is ignored.

Top
@TransportationCode The transportation code.
Note: 10 and 18 both update the Metro/Subway field.
Type: String
Required
Value Description
2 Boat
3 Bus
9 Limo
10 or 18 Metro or Subway
15 Car Rental
17 Shuttle
20 Taxi
21 Train
26 Other
32 Alternate
@ExistsCode Identifies if airport transportation is available.
Type: String
Value Description
1 Airport transportation is enabled.
2 Airport transportation is disabled.

Top
@ChargeUnit Type of airport transportation associated with the cost.
Type: String
Value Description
32 One way transportation.
33 Two way transportation.
@Amount Cost of the transportation option.
If this value is set to 0 and @ChargeUnit is set to 32 (one way transportation), the One Way
Cost in SynXis CRS is set to 0.
If this value is set to 0 and @ChargeUnit is set to 33 (two way transportation), the Round Trip
Cost in SynXis CRS is set to 0.
If an invalid value is defined, it is ignored, and a warning is returned.
Type: Decimal
Valid Values: 1 to 7 numeric characters. Up to two decimal places can be defined. If a decimal
point is included at least one decimal place must be defined. Up to two decimal places are
allowed.
DescriptiveText A description of the transportation.

(Transportation)
If a DescriptiveText element includes an empty value, any existing notes are removed.
The first 100 characters are stored in SynXis CRS.
Type: String
Valid Values: Alphanumeric characters, spaces, dashes(-), forward slashes (/), semi-colons (;),
periods(.), and asterisks (*).
Attractions (AreaInfo) Container element for following sub-elements.

Top
Attraction Nearby public transportation is available.
The only valid values are @AttractionName = PublicTransportation and

@ProximityCode = 3. Both values are required.
Required
@AttractionName Public transportation is available in the area.
Type: String
Required
Value Description
PublicTransportation Public transportation is available in the area.
@ProximityCode Proximity code of nearby.
Type: String
Required
Value Description
3 Nearby
@Removal Enables or disables the Public Transportation Adjacent to Hotel field.
Type: Boolean
Value Description
True Disables Public Transportation Adjacent to Hotel field in SynXis CRS.
Not included Enables Public Transportation Adjacent to the Hotel.
Recreations (AreaInfo) Container element for following sub-elements.

Top
Recreation
@Code Recreation features to configure. The following features can be enabled, disabled, marked as
N/A, or removed. Define @ExistsCode to determine the configuration in SynXis CRS.
For the listing of codes, please see the Recreation Features Table.
Type: String
Required
@CodeDetail Indicates if pool is heated. This value is not case sensitive.
If @Code=123 (Outdoor pool) and @CodeDetail=heated, the Heated Outdoor Pool

Recreation is configured in SynXis CRS.
Type: String
@ExistsCode Identifies if ski in/ski out is available at the hotel.
Type: Boolean
Value Description
1 Ski In/Ski Out is enabled.
2 Ski In/Ski Out is disabled.
@Removal Identifies recreation options to remove. If the existing recreation is Heated Outdoor Pool, the
@Code must be set to 123 and the @CodeDetail must be set to heated to remove this
recreation option.
Type: Boolean
Value Description

Top
@ProximityCode Identifies if the recreation option is on or off property.
Type: String
Valid values include:
Value Description
1 Onsite; On Property is enabled in SynXis CRS.
2 Offsite; On Property is disabled.
@Included Identifies if the recreation option is included at no charge.
Type: Boolean
Required
Value Description
true No charge for the option. Chargeable is not enabled.
false The option incurs a charge. This is the default value. The amount must be
provided.
OperationSchedules Container element for following sub-elements.

(Recreation)
OperationSchedule
Charge
(OperationSchedule)

Top
@Amount Amount to charge for the recreation option or laundry facility.
When @Amount is defined with an empty value for the Recreation/@Code value , Charge
Amount in SynXis CRS is set to 0.
When the Charge/@Amount attribute is included with the value of 0, then Guest Laundry
Facility – Fee value is stored as 0.
Type: Decimal
Required
Valid Values: Up to 7 numbers. Up to two decimal places can be defined.
OperationTimes Container element for following sub-elements.

(OperationSchedule)
OperationTime
@Start The time the laundry facility is open. Values use a 24-hour format, in 30-minute increments. If a
value is not a 30-minute increment, the value is rounded down. Both @Start and @End
attributes must be provided.
Type: Time
@End The time the laundry facility closes. Values use a 24-hour format, in 30 minute increments. If a
value is not a 30 minute increment, the value is rounded down. Both @Start and @End
attributes must be provided.
Type: Time
RefPoints (Recreation) Container element for following sub-elements.
RefPoint

Top
@Distance The distance to the hotel.
If the value is empty, the @Distance value is removed.
Type: Integer
Required
Valid Values: Up to 10 integers.
DescriptiveText Notes to associate with the recreation option. The Notes field in SynXis CRS is updated with the
(Recreation) first 30 characters.
If the value is empty, an existing Note value is removed.
Type: String

Recreation Features to Configure
Recreation feature to configure. The following features can be enabled, disabled, marked as N/A, or removed. Define @ExistsCode to determine the
configuration in SynXis CRS.
Code (RST) Description
1 Archery
2 Badminton court
3 Baseball diamond
4 Basketball court
7 Boating
9 Bowling alley
12 Cricket pitch
14 Dart board
20 Fishing
26 Football field
27 Golf
60 Hiking
62 Indoor tennis courts
63 Jet Skiing
64 Jogging Track-Trail
65 Kayaking
67 Miniature golf
68 Mountain Biking
71 Outdoor tennis courts

73 Parasailing
74 Play Ground
77 Racquetball Court
79 River rafting
80 Sailing
81 Sauna
82 Scuba Diving
85 Skeet shooting
86 Snorkeling
87 Snow boarding
88 Snow Skiing
89 Soccer field
91 Spa
92 Squash Courts
94 Tennis Courts
96 Tubing
100 Whirlpool
101 Windsurfing
103 Camping
106 Indoor-Outdoor Pool
107 Jacuzzi
108 Mountain Climbing

109 Nature Trails
111 Billiards
112 Rock climbing
113 Safari
114 Recreation (Sports) Court
115 Sun Bed
116 Surfing
117 Table tennis
118 Wine tasting
120 Snow Mobiling
121 Teen programs
122 Indoor Pool
123 Outdoor Pool and Heated Outdoor Pool
125 Children Activities
126 Animal watching
127 Bird watching
128 Boxing
129 Children's pool
130 Dancing
131 Dog racing
132 Fine dining
133 Casino

134 Garden
135 Helicopter/airplane sightseeing
136 Horse racing
137 Ice skating
138 Karaoke
139 Museum/gallery viewing
141 Polo
142 Sightseeing tours
144 Skydiving
145 Sunbathing
146 Theatre
147 Weightlifting Equipment
148 Wrestling
149 Canoeing
152 Antique shopping
153 Cardio Vascular Equipment
154 Bocce court
156 Ski In/Ski Out
158 Extensive Health Club
159 Limited Health Club
168 Massage
169 Table spacing/reduced occupancy follows local guidance

170 Restricted to hotel guest use only
171 Outdoor seating available
172 Heated outdoor seating available
173 Year-round outdoor seating available
Code (REC) Description
5 Putting Green
90 Shower Room
99 Disinfectant wipes available
102 Private spaces designated
104 Frequently disinfected
Return to: Hotel Descriptive Content AreaInfo Recreation Code

Affiliation Information
AffiliationInfo
Awards
Award
@Provider
@Removal
@Rating
AffiliationInfo
Top
Awards
Award
@Provider Define the rating to assign to the provider. Values are case sensitive.
Type: String
Value Description
AA Stars rating
AAA Diamond rating
Forbes Star rating
OHG Official Hotel Guide Ratings
Local Star Local star rating

Top
@Removal If this attribute is "true", a rating for the provider is removed, if one exists.
Type: Boolean
Value Description

Top
@Rating For each provider to update, assign a unique rating value. The values are case sensitive.
Type: String
Required
Value Description
1 Star Rating for the AA, Forbes, or Local Star provider. x Stars. For example, 2 Stars. The
provider must be set to (where x is 2 to 5) AAA, Forbes, or Local Star.
x Stars Two to five star rating for the AA, Forbes, or Local Star provider where x = 2 – 5.
1 Diamond One diamond rating for the AAA provider.
x Diamonds Two to five diamond rating for the AAA provider where x is 2 to 5.
For the OHG provider, set one of the following rating values:
Deluxe
First Class
Limited First Class
Moderate Deluxe
Moderate First Class
Moderate Tourist
Superior Deluxe
Superior First Class
Superior Tourist
Tourist

Contact Infos
ContactInfos
ContactInfo
Addresses
Address
AddressLine
CityName
PostalCode
StateProv
@StateCode
CountryName
@Code
Phones
Phone
@CountryAccessCode
@AreaCityCode
@PhoneNumber
@PhoneTechType
@PhoneUseType
URLs
URL
ContactInfos
Top
ContactInfo Contact information.
Addresses
Contact Infos 135

Top
Address A valid value must be provided in the Address/AddressLine, /CityName, /PostalCode,

/StateProv/@StateCode and /CountryName/@Code.
AddressLine Street address. Include one for each line of the address (up to 3 lines). At least one line must be included
with a minimum of one character.
The first 25 characters of each address line update SynXis CRS. If the characters % or _ are included,
the existing value in SynXis CRS is removed.
For an update, if no value is provided in the first AddressLine, no changes are made. If a second or
third address line is not provided, an existing value is removed.
Type: String
Required
Valid Values: Alphanumeric characters and spaces.
CityName City information. Must include at least one character. The first 60 characters update SynXis CRS.
If the characters percent (%) or underscore ( _ ) are included, an existing value in SynXis CRS is
removed.
Type: String
Required
Valid Values: Alphanumeric characters and spaces.
PostalCode The ZIP code for the contact information.
If a PostalCode is provided without a value or with an invalid value, the ZIP value in SynXis CRS is
removed.
Type: String
Required
Valid Values: Numbers, letters, hyphens, or spaces.
StateProv
Contact Infos 136

Top
@StateCode State, if available. If a country is provided that requires a StateProv value, this attribute must provide a
code that is supported by the country.
Type: String
Required
CountryName
@Code The ISO country code. If no value is defined, the country field in SynXis CRS is set to Not Applicable.
The value provided references the GEO table found in SynXis CRS to determine the location to which the
code refers.
Type: String
Required
Phones
Phone
@CountryAccessCode The code used in the phone number that identifies the country.
Type: Integer
Required
@AreaCityCode The part of the phone number that identifies the city or an area of the city.
Type: Integer
Required
Contact Infos 137

Top
@PhoneNumber Phone number. The value defined in this attribute updates the Main Phone in SynXis CRS.
Type: String
Required if @PhoneTechType = 1 (Voice) and @PhoneUseType = 5.
Valid Values: 1 to 25 characters, including numbers, letters, hyphens, or spaces.
@PhoneTechType Type of technology associated with the telephone number.
If this attribute is defined, the @CountryAccessCode, @AreaCityCode, and @PhoneNumber

must also be provided.
Type: String
Value Description
1 Voice
3 Fax
@PhoneUseType A phone number is required if this value is set to 5 and @PhoneTechType is 1 (Voice).
Type: String
Value Description
5 Contact
7 Guest Use
6 Toll free number
URLs
Contact Infos 138

Top
URL Property internet address. If the value is empty, the existing information is removed.
Required
Contact Infos 139

2.5 OTA_HotelDescriptiveContentNotifRS Elements and Attributes
OTA_HotelDescriptiveContentNotifRS
Success
Warnings
Warning
@Type
@ShortText
@Code
@RecordID
Errors
Error
@Type
@ShortText
@Code
@RecordID
OTA_HotelDescriptiveContentNotifRS
Top
Success If included, it indicates that the request message successfully processed.
Either a Success or Errors/Error elements are required in every response.
Occurrences: 0..1
Warnings Warnings indicate issues that did not prevent processing. Used with the Success element.
Occurrences: 0..1
Warning If a Warnings element is included, one or more Warning elements are required.
Occurrences: 1..n

Top
@Type HTNG approved error warning types (OTA code list EWT). See Appendix for values.
Type: Integer
Required if a Warning element is included.
Occurrences: 1
@ShortText Description of cause for a nonfatal problem during message processing.
Type: String
Occurrences: 1
@Code HTNG approved warning codes (OTA code list ERR). See Appendix for values.
Note: This attribute should be used whenever possible.
Type: String
Occurrences: 0..1
@RecordID The value of this attribute always defaults to "00000000-0000-0000-0000-000000000000".
Type: String
Occurrences: 1
Errors A Success element or Errors/Error elements are required in every response.
Occurrences: 0..1
Error If an Errors element is included one or more Error elements are required.
Occurrences: 1..n

Top
@Type HTNG approved error warning types (OTA code list EWT). See Appendix for values.
Type: Integer
Required if an Error element is included.
Occurrences: 1
@ShortText Description of cause for a fatal problem during message processing that caused the entire request message to fail.
Type: String
Required if an Error element is included.
Occurrences: 1
@Code HTNG approved error codes (OTA code list ERR). See Appendix for values.
Note: This attribute should be used whenever possible.
Type: String
Occurrences: 0..1
@RecordID Error record ID.
Type: String
Occurrences: 0..1
Return to: HotelDescriptiveContent Description

Appendix: Supported Error Warning Types (EWT)
Code Description
1 Unknown
2 No implementation
3 Biz rule
4 Authentication
5 Authentication timeout
6 Authorization
7 Protocol violation
8 Transaction model
9 Authentical model
10 Required field missing
11 Advisory
12 Processing exception
13 Application error
Top
Appendix: Supported Error Warning Types (EWT) 143

Appendix: Supported Error Codes (ERR)
Supported Error Codes
Code Description
6 Service closed for sales
15 Invalid_Date
19 Missing_Incomplete_Name
36 Cancelled_Policy_Conflict
44 No under/over occupancy allowed
53 No price exists for the tariff
61 Invalid_Currency_Code
69 Minimum stay criteria not fulfilled
70 Maximum stay criteria not fulfilled
88 Past_Cancellation_Date
95 Booking_Already_Cancelled
99 Booking_Not_Owned_By_Requestor
107 Cannot book – too far in advance
109 Cannot book – arrival too close
Booking_Invalid
111
Error during request validation = Redemption cannot be processed
113 Mandatory_Booking_Details_Missing
118 Booking_Status_Invalid
132 Room_Type_Unavailable
135 Invalid_End_Date

Code Description
143 Price incorrect for room/unit
161 Search criteria invalid
163 Invalid_Payment_Type
181 Invalid_Country_Code
188 Transaction_Error_Pls_Report
193 Cancellation_Failed
197 Undetermined_Error_Pls_Report
240 Credit_Card_Expired
241 Invalid_Card_Expiration_Date
242 Invalid_Credit_Card
243 Invalid_Iata_Number
245 Invalid_Confirmation_Number
249 Invalid_Rate_Code
252 Last_Name_Not_Match_Confirmation
254 Reservation data has passed
264 Could_Not_Cancel
284 Reservation_Not_Found
290 Invalid_State
291 Invalid_Zip
298 Missing_City
304 Invalid_Card_Expiration_Format

Code Description
305 Invalid booking source
306 Invalid_Promo_Code
310 Missing_Last_Name
311 Missing_First_Name
313 Missing_Credit_Card_Type
314 Missing_Country
315 Missing_Confirmation_Number
316 Missing_Phone_Number
317 Invalid_Phone_Number
320 Invalid_Value
321 Required_Field_Missing
322 No_Availability
346 Closed_To_Arrivals
352 Invalid_Credit_Card_Type
353 Past_Departure_Date
355 Deposit_Guarantee_Due
361 Invalid_Hotel
362 Invalid_Number_Of_Nights
363 Invalid_Number_Of_Rooms
364 Error_Rate_Range
365 Error_Credit_Card

Code Description
370 Frequent Guest Points cannot be redeemed at this time
375 Hotel_Not_Active
377 Max_Nights_Exceeded
378 Invalid – max number of rooms exceeded
381 Invalid_Arrive_Date
382 Invalid_Depart_Date
389 Invalid_Guarantee_Type
394 Invalid_Item
397 Invalid_Number_Of_Adults
399 Invalid product type code
400 Invalid_Property_Code
401 Invalid_Rate_Requested
402 Invalid_Room_Type
413 Modify
436 Rate_Does_Not_Exist
448 System_Error
450 Unable_To_Process
459 Invalid_Request_Code
497 Authorization_Error
503 Invalid_Deposit_Type
504 Extra_Bed_Crib_Not_Available

Code Description
506 Credit_Card_Not_Accepted_At_Property
558 Accounts are settled in a currency different from the quoted rate currency
563 Closed to departure
575 Closed restriction
692 Frequent_Renter_Number_Not_Enrolled_In_Awards_Program
762 Company Profile was not updated because it is managed in SynXis CRS only.
Top

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SHS Descriptive Content Notif Specification V10.29.1.rev A

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Sabre Hospitality

HTNG Hotel Descriptive Content Specification

Release 10.29.1.0 Rev A

1 HTNG Messaging - Soap 1.2 and Header 2.1 7

1.2 HTNG Header 2.1 Description 8

1.3 ACK/NACK Message Description 8

1.4 SOAP Header Use Cases 9

1.4.1 Asynchronous Request 9

1.4.2 Asynchronous ACK/NACK for Request 9

1.4.3 Asynchronous Callback 10

1.4.4 Asynchronous ACK/NACK for Callback 10

1.5 SOAP Header Element and Attribute Descriptions 11

2.2 OTA_HotelDescriptiveContentNotifRQ Use Cases 16

2.2.1 Use Case: Send Information about Hotel Description 16

2.3 OTA_HotelDescriptiveContentNotifRS Use Cases 28

2.3.1 Use Case: Successful Response from SynXis CRS 28

2.3.2 Use Case: Success with Warning 29

2.3.3 Use Case: Error Response from SynXis CRS 30

Hotel Descriptive Contents 35

HotelInfo Services to Configure 63

Business Services to Configure 70

Security Features to Configure 72

Accessible Features to Configure 78

Meeting Room Features to Configure 94

Restaurant Categories to Configure 96

Restaurant Services to Configure 98

Area Information 113

Recreation Features to Configure 127

Affiliation Information 132

Contact Infos 135

2.5 OTA_HotelDescriptiveContentNotifRS Elements and Attributes 140

Appendix: Supported Error Warning Types (EWT) 143

Appendix: Supported Error Codes (ERR) 144

4/11/2023 V 10.29.1.0 Added the restaurant category RES Codes listing. JR

12/1/2022 V 10.26.0 Rev B Attribute mappings added. MEW

10/29/2022 V 10.26.0 Rev A Updated format and quality review corrections. JR

1/10/2022 V 10.26.0 Added Covid 19 Codes. MEW

7/16/2021 V 10.9.0 Rev C Correction to remove incorrect Appendices. MEW

6/17/2021 V 10.9.0 Rev B Updated format and corrections. MEW

3/12/2020 V 10.9.0 Rev A Updated DLJ

2/8/2019 V 10.9.0 Added values for @DistanceUnitOfMeasureCode for DLJ

1.1 Soap 2.1 Envelope and Header

1 HTNG Messaging - Soap 1.2 and Header 2.1 7

1.3 ACK/NACK Message Description

1.2 HTNG Header 2.1 Description 8

1.4.2 Asynchronous ACK/NACK for Request

1.4 SOAP Header Use Cases 9

1.4.4 Asynchronous ACK/NACK for Callback

1.4.3 Asynchronous Callback 10

Child Element Attribute Description

MessageID Unique ID for the message.

Required: Each message must have a new MessageID.

CorrelationID Correlates asynchronous callback messages.

Valid Value: Message ID.

Required when Unique ID for the message is used in ACK/NACK messages.

Valid Value: Message ID from the request message.

RelatesToCorrelationID Correlation ID from the original asynchronous request message.

Required when there is a Unique ID in the asynchronous callback message. Links an