Time Zone : Europe/Copenhagen

Chat Started : Thu, 4 Apr 2024 10:00:06

(Thu, 4 Apr 2024 10:00:06) Ana : Thank you for contacting ChemistDirect. Before
transferring you to an advisor,
we require some account details to be able to help you.

(Thu, 4 Apr 2024 10:00:06) Ana : ContactDetailsForm:

How can we help you?

(Thu, 4 Apr 2024 10:02:39) Anonymous User : Full Name Iftikhar khokher Email
Address iftikharkhokher@hotmail.com What can
we help you with today? I recently ordered some sambucol from you to be shipped
to Denmark but whereas before your postal charges included tax and duties this
time I had to pay duties here in Denmark
ContactDetailsPostBack: dc8effd9-f5c2-4924-8be7-1fdf769749c9:Iftikhar khokher
EMAIL:iftikharkhokher@hotmail.com eaedfae5-2015-4930-9c53-3afd619e2f57:I
recently ordered some sambucol from you to be shipped to Denmark but whereas
before your postal charges included tax and duties this time I had to pay
duties here in Denmark

(Thu, 4 Apr 2024 10:02:45) Ana : You are position 2 in the queue. Your estimated
wait time is approximately 5
Minutes.

(Thu, 4 Apr 2024 10:04:41) William Turner : Good afternoon, please can you confirm
the order number for me so I can look
into this for you?

(Thu, 4 Apr 2024 10:04:59) Anonymous User : GE5680438632GB

(Thu, 4 Apr 2024 10:06:25) William Turner : Has the courier provided you with a
receipt or email confirming the amount that
you paid, if so please can you send a photo or screenshot of this?

(Thu, 4 Apr 2024 10:06:51) Anonymous User : In a minute

(Thu, 4 Apr 2024 10:08:19) Anonymous User : Image: Image:

https://prod3-assets.sprinklr.com/prod3-spr-livechat/chat/160281/
app_300145028/660e5ff18df3b21d0fb37998/IMG_5951.png

(Thu, 4 Apr 2024 10:09:38) Anonymous User : Image: Image:

https://prod3-assets.sprinklr.com/prod3-spr-livechat/chat/160281/
app_300145028/660e6040ba761b2b09f12570/IMG_5952.png

(Thu, 4 Apr 2024 10:10:02) Anonymous User : Are you there?

(Thu, 4 Apr 2024 10:10:26) William Turner : The amount is 340.20, is this correct?

(Thu, 4 Apr 2024 10:10:33) Anonymous User : Yes

(Thu, 4 Apr 2024 10:12:41) William Turner : I am just looking to get this
reimbursed for you now, bear with me a moment

(Thu, 4 Apr 2024 10:12:50) Anonymous User : Ok

(Thu, 4 Apr 2024 10:13:47) William Turner : I can confirm that a refund of 340.20
has been raised for you and will be
credited to you within you banks normal refund time
(Thu, 4 Apr 2024 10:14:35) Anonymous User : Thank you very much indeed.Hopefully
this will not happen again

(Thu, 4 Apr 2024 10:15:23) William Turner : If it does, please let us know and we
will be happy to assist, but hopefully
this is an isolated incident. Sorry for the inconvenience caused

(Thu, 4 Apr 2024 10:15:46) Anonymous User : How did this come about?

(Thu, 4 Apr 2024 10:16:35) Anonymous User : I have been getting material from you
without any hassle

(Thu, 4 Apr 2024 10:18:08) Anonymous User : Hello?

(Thu, 4 Apr 2024 10:19:30) William Turner : Honestly, we wouldn't know the specific
reasons as our international deliveries
are handled by a 3rd party, I will be sure to raise this with them and like I
said hopefully this is just an isolated incident, but please contact us like
you have today if you have an incident like this again and we will be happy to
help

(Thu, 4 Apr 2024 10:20:15) Anonymous User : Thank you again and have a good day!
Bye!

(Thu, 4 Apr 2024 10:20:46) William Turner : You're more than welcome, I am happy to
help. Hope you have a nice day and
thank you for visiting, goodbye.