Kunal Syal syal22.kunal@gmail.

com | +91 9718237127

7+ years of cross-industry experience leading & driving Category Management, Business Development, Strategic Planning,
Consulting & People Management. I work actively towards designing & delivering effective business strategies to derive results.
Also, being an avid sportsperson, it has not only helped me to strengthen my leadership skills at field but also at work, like
stakeholder management, strategic planning, communication & building strong institutional values.

EXPERIENCE

Flipkart, Noida, India Mar 2022 - Present

Assistant Manager

● Managing service arm of Flipkart, which powers all post sales experience touch-points covering PAN India
● Led and negotiated business portfolios that boosted company revenue by 17 Cr+ per year during the first year of
employment exceeding target by 113%
● Researched and built relationships with 20+ new clients by planning approaches and pitches
● Collaborated with design, operation, technology and Finance departments on creation of competitive proposals
● End to end management of business association right from Rendering Commercial Proposal, Cost Optimization,Contract
Negotiation to Contract sign off and further handholding of services.
● Developed new service offerings such as Minimum Business Guarantee based on detailed and documented insights of
market and client needs
● Augmented new line of business by actionable market intelligence for the design & service teams on market, industry, &
competitor developments for EV and Sports & Fitness categories
● Built and maintained relationships with key contacts at potential clients, consulting companies and partners to get access
to new opportunities, enabled sales representatives to grow their territory sales by 10% YoY
● Prepared strong funnel having GMV of 35 cr+ by leveraging multiple online/offline networking opportunities
● Demonstrated expertise in evaluating critical data across varied regions to deliver comprehensive analysis for strategic
decision making

ShopClues, Delhi, India

Senior Category Account Manager Dec 2020 - Dec 2021
Category Account Manager Dec 2019 – Nov 2020

● Managed a government project, Government e Marketplace (GeM) - a key project for ShopClues in India
● Partnered with business stakeholders to align on business strategy & priorities across buyers, sellers & categories
● Developed & implemented market analyses and leveraged key-insights for category strategy development process
● Analyzed categories through different metrics; identified upsides and managed associated risks/gaps
● Led creation & listing of categories requested by buyers/sellers through different platforms
○ Led creation of ~10,000 categories within a span of 15 months for ~50,000 buyer organizations
○ Recognized by the senior leadership for high value impact (overall transaction value was ~ INR 1,10,000 crs.)
● Managed a team of research analysts for creating, reviewing and selection of categories & ensuring their effectiveness
● Led success metrics for the team via annual, quarterly & monthly planning & reporting dashboards & scorecards
● Led the RMS (Request management system) project for catering to the categories requested by buyers/sellers
○ Mentoring 12 employees for delivering success metrics, identifying risks & opportunities for improvement
● Partnered with stakeholders to build network of ~700,000 sellers, evaluate their core competencies & onboard them
● Liaised with buyers and sellers to represent their voice & create unbiased and generic technical parameters
● Partnered with GeM CXO’s for analyses & action planning based on populated categories & buyer/seller feedback score
UrbanClap, Delhi, India - Business Development & Category Management (Internship) Dec 2018 – Mar 2019

● Managed the Home Repair category business for the North region of UrbanClap
● Partnered with key stakeholders to drive customer input metrics like selection, in-stock, and pricing for the business
● Led Marketing and Brand management with analytical skills & acumen
○ Supported category's marketing and media initiatives to drive UC's brand reputation in the industry
○ Led the sales & operations team hiring of around 4000 professionals (~20% of the market supply at that time)
○ Co-designed an analytical model to streamline the process of getting the test & interview score of candidates
● Led and mentored a team of 5 members for delivering overall success metrics for the business
● Evaluated market trends and consumer behavior across different geographies resulting in strategic refinement
● Partnered with Category head in execution of large-scale projects such as –
○ Organized an event at Siri Fort auditorium for UC's brand building and on-boarding of new hires & partners

Grant Thornton, Gurgaon, India - Consulting, Business Development & Client Engagement
Consultant Apr 2017 – Nov 2018
Senior Associate Apr 2016 – Mar 2017
Associate Aug 2015 – Mar 2016

● Fast-track growth within Grant Thornton for high performance & exceeding project goals
● Led delivery, research & analytics for global industry teams on business development & managing client relationships
○ Appreciated by the global leadership for successfully meeting a specific client’s need on cyber security
● Performed analysis of qualitative and quantitative data to identify key drivers for various projects
● Initiated projects on - Client experience, People experience, Annual finance survey & reporting
● Partnered with client’s leadership team to design automated dashboards & storyboards, provided them in-depth analysis
of their performance helping them to make informed decisions on mission-critical aspects of their business
● Analyzed business and functional requirements in alignment with the client’s strategy; translated the business
requirements into technical solutions and designed proof of concept
○ Reference case - Led surveys for 35 clients spread across 15 countries to measure people experience, develop
practical strategies and action plans to improve overall employee engagement

EDUCATION
B. Tech in Computer Science, Amity University, Gurgaon, India Aug 2010 - May 2014
AISSCE - 12th Grade, Science, Lancers Convent School, Delhi, India Apr 2009 - Mar 2010