Professional Documents
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Om RCD 12.2.11
Om RCD 12.2.11
1. Disclaimer 1
2. Introduction 2
2.1. Purpose of Document 2
3. New and Changed Features in Order Management 3
3.1. Oracle Advanced Pricing 3
3.1.1. Release 12.1.1 3
3.1.1.1. Formula for Price Break Lines Based on Unit Price Application Method 3
3.1.2. Release 12.1.2 3
3.1.2.1. Pricing Engine Performance Enhancements 3
3.1.2.2. Purchasing Order Pricing Enhancements 3
3.1.3. Release 12.2 3
3.1.3.1. Service Item Support in Promotional Modifiers 3
3.1.3.2. Support of Non-Continuous Price Breaks 4
3.1.4. Release 12.2.9 4
3.1.4.1. Evaluation of Factors based on Ranks in Factor List 4
3.1.4.2. WebADI Support for Price Lists and Modifiers 4
3.1.4.3. Evaluation of Passed in Modifier 4
3.1.5. Release 12.2.10 5
3.1.5.1. Exclusive Modifier Across All Phases 5
3.1.5.2. Pricing Support for Automatically Creating a Line Set for Promotional Items 5
3.1.5.3. Improvements in Pricing WebADI Feature 5
3.1.5.4. Modify Advanced Pricing LOVs 6
3.1.6. Release 12.2.11 6
3.1.6.1. Archive and Purge List Header Qualifiers 6
3.1.6.2. Public API to Archive and Purge Pricing Data 6
3.2. Oracle Advanced Pricing Command Center 6
3.2.1. Overview 6
3.2.2. Release 12.2.10 7
3.2.2.1. Pricing User Dashboard 7
3.2.3. Release 12.2.10+ 7
3.2.3.1. Security at Pricing Application Level 7
3.2.3.2. Debug Control From Data Load Concurrent Program 7
3.2.4. Release 12.2.11 7
3.2.4.1. Quick Update using ECC Pop-up 7
3.2.4.2. URL MACing 8
3.2.4.3. Color Pinning 8
3.3. Oracle Configurator 8
3.3.1. Release 12.1.1 8
Overview: Fusion Configurator Engine 8
3.3.1.1. Numeric Handling 8
3.3.1.2. Improved Defaulting 9
3.3.1.3. Auto-instantiation 9
3.3.1.4. Auto-completion 9
3.3.2. Release 12.2.5 9
3.3.2.1. Query-based Rules 9
3.4. Oracle Order Management 9
Oracle E-Business Suite Releases 12.1 and 12.2 Release Content Document iii
3.4.1. Release 12.1.1 9
3.4.1.1. Item Orderability 9
3.4.1.2. Credit Over-shipped Quantity for Referenced RMA 10
3.4.1.3. Support Decimal Quantity in BSA UI 10
3.4.1.4. Improved Install Base Search While Ordering Services 10
3.4.1.5. Delayed Scheduling 10
3.4.1.6. Enhanced Workflow Activity Hold 11
3.4.1.7. Customer PO-based Search in Scheduling Organizer 11
3.4.1.8. Visibility to Latest Configuration Till Picking 11
3.4.1.9. Line Level Credit Check Enhancement 11
3.4.1.10. Post Booking Item Substitution 11
3.4.1.11. Defer Split for Configurations 11
3.4.1.12. Internal Requisitions/Internal Sales Order Change Management 11
3.4.1.13. Order Management Productivity Enhancements 12
3.4.1.14. Sales Agreements Enhancements 13
3.4.1.15. Seeded Return Line Workflows 13
3.4.2. Release 12.1.2 13
3.4.2.1. AIA Order To Cash 2.5 Enhancements 13
3.4.2.2. Workflow Performance Enhancements 14
3.4.2.3. Supply Chain Web Services – Order Management 14
3.4.3. Release 12.1.3 14
3.4.3.1. International Trade Management Adapter Enhancements for Global Trade Management (GTM) 14
3.4.4. Release 12.2 15
3.4.4.1. Support for Assemble-To-Order (ATO) Items in Pick-To-Order (PTO) Models and Kits 15
3.4.4.2. Order Information Portal (OIP) Enhancements 15
3.4.4.3. Tax Calculation on Freight Charges 16
3.4.4.4. Credit Tolerance for Honoring Manually Released Credit Check Holds 16
3.4.4.5. Support for Credit Hold Based on Bill To Customer 16
3.4.4.6. Selling Services Enhancements 16
3.4.4.7. Support for Service as Promotional Goods 17
3.4.4.8. User Defined Attributes (UDA) 18
3.4.4.9. Scheduling Enhancements 18
3.4.4.10. Support for Advanced Catch Weight 19
3.4.4.11. Integration with Oracle Approvals Management (AME) 20
3.4.4.12. Credit Card Authorization Reversal 20
3.4.4.13. Additional Business Events 20
3.4.4.14. Order Management Productivity Enhancements 21
3.4.5. Release 12.2.3 23
3.4.5.1. Support for “Online” Mode for Line Level Credit Checking 23
3.4.5.2. Consider “Assemble To Order” Flag at Warehouse Level 23
3.4.5.3. Scheduling Enhancements 24
3.4.5.4. Order Management Productivity Enhancements 24
3.4.6. Release 12.2.4 26
3.4.6.1. HTML User Interface for Order Management 26
3.4.6.2. Item Substitution on Internal Sales Orders 26
3.4.6.3. Enabling Configurator for Return Orders (RMA) 26
3.4.6.4. Order Management Support for Yard Management System 27
3.4.6.5. Performance Improvements - Bulk Processing 27
3.4.6.6. Order Management Productivity Enhancements 27
3.4.7. Release 12.2.5 28
3.4.7.1. Enhanced Gross Margin Calculations 28
3.4.7.2. Subscription Ordering Enhancements 28
3.4.7.3. Order Management Support for Serial Tagging at Sales Order Pick 29
3.4.7.4. Performance Improvements in Scheduling Process and Schedule Order Program 29
3.4.7.5. Order Management Productivity Enhancements 29
3.4.8. Release 12.2.6 31
3.4.8.1. Recurring Billing 31
3.4.8.2. Synchronization of Promise Date changes on Purchase Order with Drop Ship Sales Order 31
3.4.8.3. Performance Improvements in Process Order API 32
3.4.8.4. Performance Improvements in Scheduling Process and Schedule Order Program 32
3.4.8.5. Performance Improvements in Order Import Program 32
Oracle E-Business Suite Releases 12.1 and 12.2 Release Content Document iv
3.4.8.6. Order Management Productivity Enhancements 32
3.4.9. Release 12.2.7 33
3.4.9.1. Milestone Billing 33
3.4.9.2. Schedule Orders Enhancements 33
3.4.9.3. Manual Item Substitution Post Booking 34
3.4.9.4. REST Web Services Enhancements 34
3.4.9.5. Order Management Productivity Enhancements 34
3.4.10. Release 12.2.8 35
3.4.10.1. Enhancements to Integration with Oracle Approvals Management (AME) 35
3.4.10.2. Item Orderability Enhancements 35
3.4.10.3. Order Management Productivity Enhancements 36
3.4.10.4. Orders Dashboard 38
3.4.11. Release 12.2.9 38
3.4.11.1. Usage Based Billing 38
3.4.11.2. Cancel Unshipped Lines at First Shipment 38
3.4.11.3. New Entity Customer Service Representative in Order Management 39
3.4.11.4. Ability to determine which attributes trigger Repricing 39
3.4.11.5. Returns (RMA) Enhancements 39
3.4.11.6. Partial Period Revenue Accounting for Models and its Components 40
3.4.11.7. Order Management Productivity Enhancements 40
3.4.12. Release 12.2.9+ 41
3.4.12.1. Bulk Assignment of Customer Service Representative (CSR) 41
3.4.13. Release 12.2.10 41
3.4.13.1. Ability to Price and Invoice Included Items 41
3.4.13.2. Spreadsheet Upload of Quotes and Orders 41
3.4.13.3. Automatically Create Line Set for Promotional Items 42
3.4.13.4. Custom Attributes in Holds Framework 43
3.4.13.5. Custom Attributes in Item Orderability Framework 43
3.4.13.6. Order Management Productivity Enhancements 43
3.4.14. Release 12.2.11 44
3.4.14.1. Keep the Billing Plan Open Until the Ordered Line is Closed 44
3.4.14.2. Insert New Milestones Between Existing Milestones 45
3.4.14.3. DFF Support on Billing Plan Page 45
3.4.14.4. User Interface for UDA Corrections 45
3.4.14.5. OM Support for Returns of Internal Sales Orders (ISO) 45
3.4.14.6. Update of Hold Until Date 46
3.4.14.7. Modified Sequence of Holds Display 46
3.4.14.8. Retain Relationship between Ordered Item and Promotional Item on Copied Order 47
3.4.14.9. Proportionate Split of Lumpsum Freight Charges on Split Lines 47
3.4.14.10. Ability to Create Sales Order Lines when Creating Release from Sales Agreement 47
3.4.14.11. Approval Notification Worklist 47
3.4.14.12. Extend Co-termination Support to Subscription Services 48
3.4.14.13. Copy Billing Plan for Usage Based Billing 48
3.4.14.14. Custom Attributes in CSR Assignment Rules 48
3.4.14.15. Show Price per Pricing UOM on OM U/Is 48
3.5. Oracle Order Management Command Center 48
3.5.1. Overview 48
3.5.2. Release 12.2.8 49
3.5.2.1. Orders Dashboard 49
3.5.3. Release 12.2.8+ 49
3.5.3.1. Enhancements to Orders Dashboard 49
3.5.4. Release 12.2.9++ 50
3.5.4.1. Forms Integration 50
3.5.4.2. UI Enhancements in Orders Dashboard 50
3.5.4.3. Support for Descriptive Flexfields 50
3.5.4.4. Capability to Export Result Data 50
3.5.5. Release 12.2.10 51
3.5.5.1. Drive Default CSR Filter Behavior Based on Profile Value 51
3.5.5.2. Uptake of Compare Feature 51
3.5.5.3. New Attributes in ont-lines Dataset 51
Oracle E-Business Suite Releases 12.1 and 12.2 Release Content Document v
3.5.6. Release 12.2.10+ 51
3.5.6.1. ECC Push Updates 51
3.5.6.2. Color Pinning 51
3.5.6.3. Run Metadata Load Implicitly During Full Load 52
3.5.7. Release 12.2.11 52
3.5.7.1. Release Holds using ECC Pop-up 52
3.5.7.2. URL MACing 52
3.5.7.3. Assign “No Value” to Customer Service Rep Field if Null 52
3.6. Oracle Order Management Information Discovery 52
3.6.1. Release V4 52
3.6.2. Release V6 53
3.6.2.1. Customer Explorer 53
3.6.3. Release V7 53
3.6.3.1. Order 360 View 53
3.6.3.2. Customer Explorer 53
3.6.4. Release V8 54
3.6.4.1. Advanced Search Capabilities 54
3.6.4.2. Performance improvement of Graphs 54
3.7. Oracle Mobile Sales Orders for Oracle E-Business Suite 54
3.7.1. Mobile Release 1.0 55
3.7.1.1. Accessibility Improvements 55
3.7.1.2. Mobile Application Foundation Updates 55
3.7.2. Mobile Release 2.0 55
3.7.2.1. Android Support 55
3.7.2.1. Mobile Foundation Release 3.0 Updates 55
3.7.3. Mobile Release 3.0 55
3.7.3.1. Enhanced Line Details Page Layout 55
3.7.3.2. Added Adjustments Details Pages for Order Header and Line Adjustments 55
3.7.3.3. Added Default Content in Emails 55
3.7.3.4. Translation Support 56
3.7.3.5. Mobile Foundation Release 4.0 Updates 56
3.7.4. Mobile Release 4.0 56
3.7.4.1. View Invoice for the selected Order 56
3.7.4.2. Mobile Foundation Release 5.0 Updates 56
3.7.5. Mobile Release 5.0 56
3.7.5.1. Mobile Foundation Release 6.0 Updates 56
3.7.6. Mobile Release 8.0 – Client Version 1.7.0 56
3.7.6.1. Mobile Foundation Release 8.0 Updates 56
3.7.7. Mobile Release 9.0 – Client Version 1.8.0 57
3.7.7.1. Mobile Foundation Release 9.0 Updates 57
3.7.8. Mobile Release 9.1 – Client Version 1.8.1 57
3.7.8.1. Mobile Foundation Release 9.1 Updates 57
3.8. Oracle iStore 57
3.8.1. Overview 57
3.8.2. Release 12.1.2 57
3.8.2.1. Product Comparison 57
3.8.2.2. Automated Password Generation for Secondary Users 58
3.8.2.3. Automated Assignment of Roles and Permissions 58
3.8.2.4. Check for Duplicate Contacts 58
3.8.2.5. Payment Book Enhancements 58
3.8.2.6. Copy Product Content Components 58
3.8.3. Release 12.1.3 59
3.8.3.1. One-Click Shopping List Management 59
3.8.3.2. Product Detail Pop-up 59
3.8.3.3. Add To Cart Navigation 59
3.8.4. Release 12.1.3+ 60
3.8.4.1. Multi-customer Access 60
3.8.4.2. Direct Item Entry Enhancement 60
3.8.4.3. Mandatory Purchase Order Number 60
Oracle E-Business Suite Releases 12.1 and 12.2 Release Content Document vi
3.8.4.4. Shopping Cart Purge 60
3.8.5. Release 12.2 61
3.8.5.1. Carousel Views for Related Products 61
3.8.6. Release 12.2.4 61
3.8.6.1. Shopping Cart Purge 61
3.8.7. Release 12.2.5 61
3.8.7.1. Address Search Enhancement 61
3.8.7.2. Line Level Promotions 61
3.8.8. Release 12.2.7 61
3.8.8.1. Order Type for a Specialty Site 61
3.8.8.2. Email Notification Style 61
3.8.9. Release 12.2.8 62
3.8.9.1. Promotion Code Enhancement 62
3.8.9.2. Copy Prior Order Items 62
3.9. Oracle iStore Enhanced Product Search 62
3.9.1. Overview 62
3.9.2. Release 12.2.10 62
3.9.2.1. Customer and Cross Reference Part Number Search 63
3.9.2.2. Price and Price Range Filter 63
3.9.2.3. Multiple Search Result Views 63
3.9.2.4. Product Comparisons 63
3.10. Oracle iStore Information Discovery 63
3.10.1. Overview 63
3.10.2. V6 64
3.10.2.1. Enhanced iStore Search 64
3.10.2.2. Customer and Cross Reference Part Number Search 64
3.10.2.3. Price and Price Range Filter 64
3.10.2.4. Multiple Search Result Views 64
3.10.2.5. Product Comparisons 64
3.10.3. V8 64
3.10.3.1. Enhanced Product Catalog Search Capabilities 64
3.11. Oracle Shipping 65
3.11.1. Release 12.1.1 65
3.11.1.1. Defer Planned Shipment Interface 65
3.11.1.2. Allow Incremental Shipments for Over-shipment and Under-shipment Tolerances 65
3.11.2. Release 12.1.3 65
3.11.2.1. Fulfillment Batches for Distributed Warehouse Management System 65
3.11.3. Release 12.2 66
3.11.3.1. Integration to 3PLs or 3rd Party Distributed Warehouse Management System 66
3.12. Oracle Supply Chain Event Management 66
3.12.1. Release 12.1.3 66
3.12.1.1. Order Fulfillment and Spare Parts Order Templates 66
3.12.2. Release 12.2.5 66
3.12.2.1. Back to Back and Procure to Pay Templates 66
3.13. Oracle Installed Base 67
3.13.1. Overview 67
3.13.2. Release 12.2.4 67
3.13.2.1. Option to track only Customer-owned products using Oracle Installed Base 67
3.13.3. Release 12.2.5 67
3.13.3.1. Tracking of Customer Install Base items 67
3.13.3.2. Install Base Transaction performance improvements 68
3.13.3.3. Serial Tagging at Sales Order Pick support 68
3.14. Oracle Installed Base Information Discovery 68
3.14.1. Overview 68
3.14.2. Release V4 68
3.14.2.1. Search by Extended Product Attributes 68
3.14.2.2. Execute ‘Related Products’ Search 68
Oracle E-Business Suite Releases 12.1 and 12.2 Release Content Document vii
3.14.2.3. Improved Drill-down to Product Configuration 68
3.14.2.4. Identify Installed Base by Geography 69
3.14.2.5. Track Customer Product Metrics 69
3.14.3. Release V5 69
3.14.3.1. User-Definable DFF Search 69
4. New and Changed Features in Contracts 70
4.1. Oracle Sales Contracts 70
4.1.1. Release 12.1.1 70
4.1.1.1. Secure Enterprise Search 70
4.1.1.2. Structured Terms Authoring for Repository Contracts 70
4.1.2. Release 12.1.2 70
4.1.2.1. Author Individual Clauses in Microsoft Word 70
4.1.3. Release 12.1.3+ 71
4.1.3.1. Templates, Rules, Questions and Constants APIs 71
4.1.3.2. Contract Terms and Conditions Migration API 71
4.1.3.3. Contract Expert Enhancements 71
4.1.3.4. Enhancements MS Word Synchronization 72
4.1.3.5. Apply Multiple Templates to a Sales Document 72
4.1.3.6. Multi Row Variables 72
4.1.3.7. Deviation Report for Repository Contracts 72
4.1.3.8. Clause Analysis for Repository Contracts 72
4.1.3.9. Contract Usability Enhancements 73
4.1.3.10. Contract Expert Performance Improvements 73
4.1.3.11. Contract Expert History 73
4.1.3.12. Delete Multiple Clauses, Sections and Deliverables 73
4.1.3.13. Purge Process for Repository Contracts 73
4.1.4. Release 12.2 74
4.1.4.1. Repository Contracts Enhancements 74
4.1.4.2. UDA support for Deliverables 74
4.1.4.3. MS Word 2010 Certification 74
4.1.5. Release 12.2.4 74
4.1.5.1. Repository Contracts Printing Enhancement 74
4.1.6. Release 12.2.5 74
4.1.6.1. Updating UDA on Approved Contracts 74
4.1.7. Release 12.2.10 74
4.1.7.1. Print Full Clause Text of Include by Reference Clauses 74
4.2. Oracle Service Contracts 75
4.2.1. Release 12.1.1 75
4.2.1.1. Service Contract Import Program 75
4.2.2. Release 12.1.3+ 75
4.2.2.1. Service Contract Renewal Performance Enhancements 75
4.2.2.2. Performance Enhancements to Main Billing Program for Usage Contracts 75
4.2.2.3. Mass Update Tool 76
4.2.2.4. Prevent Deletion of Line/Sub line during Contracts Renewal 76
4.2.2.5. Carry Over Self-Service Decline Code onto Service Contract Cancellation Reason 76
4.2.2.6. Revalue Contract during Change in Currency 76
4.2.2.7. Specify Cc E-mail Addresses during Quote and Reminders 76
4.2.2.8. Selective Update of Warranty Contracts upon IB Transfer of Ownership 76
4.2.2.9. Re-price on Renewal Consolidation 76
4.2.2.10. Flexible Invoice Text Defaulting 76
4.2.2.11. Service Contracts Usability Enhancements 77
4.2.2.12. Merge Assets across Contracts 77
4.2.2.13. Drive Contract Coverage by Severity 78
4.2.2.14. Control Generation of Invoice 78
4.2.2.15. Calculate Estimated Tax with Higher Accuracy 78
4.2.2.16. Close Request for Assistance 78
4.2.2.17. Withdrawal of Published Quotes 79
4.2.2.18. Manage Cancellation Risk and Forecast Amount 79
4.2.2.19. Cancellation Code 79
Oracle E-Business Suite Releases 12.1 and 12.2 Release Content Document viii
4.2.3. Release 12.2 79
4.2.3.1. Solution Ordering 79
4.2.4. Release 12.2.4 80
4.2.4.1. Service Contracts Public APIs 80
4.2.5. Release 12.2.5 80
4.2.5.1. Enhanced User Interfaces 80
4.2.5.2. Enhancements to Subscription Contracts 80
4.2.6. Release 12.2.6 81
4.2.6.1. Extension of Enhanced User Interfaces 81
4.2.7. Release 12.2.8 81
4.2.7.1. Enhancements to Usage Billing 81
4.2.7.2. Missed Meter Reads 81
4.2.8. Release 12.2.9 82
4.2.8.1. Enhancements to Quote Printing 82
4.2.9. Release 12.2.10 82
4.2.9.1. Extension of Enhanced User Interfaces 82
4.2.9.2. Enhancement to Activation Logic of Expired Contracts 82
4.2.9.3. Reversing the Termination Process 82
4.2.9.4. Enhancement to Billing Period Definitions 82
4.2.10. Release 12.2.11 83
4.2.10.1. Compare Contract Versions 83
4.2.10.2. Co-terminate Subscription Contracts 83
4.2.10.3. Extension of Enhanced User Interfaces 83
4.2.10.4. Enhanced Usability Features 83
4.2.10.5. View Contract Billing History 83
4.3. Oracle Service Contracts Command Center 83
4.3.1. Overview 83
4.3.2. Release 12.2.8+ 84
4.3.2.1. Service Contracts Management 84
4.3.3. Release 12.2.9++ 84
4.3.3.1. Enhancement to Risk Chart 84
4.3.3.2. Support for Descriptive Flex Field (DFF) 84
4.3.4. Release 12.2.10 84
4.3.4.1. Support for Usage Contracts 84
4.3.4.2. New Actions for Service Contracts 84
4.3.4.3. Enhancement to Metrics 85
4.4. Contract Renewal Command Center 85
4.4.1. Overview 85
4.4.2. V5 85
4.4.2.1. Identify Renewal Exceptions and Manage Renewals Work Queue 85
4.4.2.2. Monitor Renewal Performance Metrics 86
4.4.2.3. Continuously Monitor and Improve Customer Service Experience 86
4.4.2.4. Identify Early Signs of Risks and Strategize Their Remediation 86
4.4.2.5. Monitor Service Revenue Leakage and Strategize Their Mitigation 86
4.4.3. V6 86
4.4.3.1. Customer Management 86
4.4.3.2. Portfolio Management 87
4.4.3.3. Vendor Management 87
4.4.3.4. Contracts (Finance and Service) 87
Oracle E-Business Suite Releases 12.1 and 12.2 Release Content Document ix
1. Disclaimer
This Release Content Document (RCD) describes product features that are proposed for
the specified releases of the Oracle E-Business Suite. This document describes new or
changed functionality only. Existing functionality from prior releases is not described. It
is intended solely to help you assess the business benefits of upgrading to the specified
release of the Oracle E-Business Suite.
This document in any form, software or printed matter, contains proprietary information
that is the exclusive property of Oracle. Your access to and use of this confidential
material is subject to the terms and conditions of your Oracle Software License and
Service Agreement, which has been executed and with which you agree to comply. This
document and information contained herein may not be disclosed, copied, reproduced or
distributed to anyone outside Oracle without prior written consent of Oracle. This
document is not part of your license agreement nor can it be incorporated into any
contractual agreement with Oracle or its subsidiaries or affiliates.
This document is for informational purposes only and is intended solely to assist you in
planning for the implementation and upgrade of the product features described. It is not a
commitment to deliver any material, code, or functionality, and should not be relied upon
in making purchasing decisions. The development, release, and timing of any features or
functionality described in this document remains at the sole discretion of Oracle.
Due to the nature of the product architecture, it may not be possible to safely include all
features described in this document without risking significant destabilization of the code.
Oracle E-Business Suite Releases 12.1 and 12.2 Release Content Document Purpose of Document 1
2. Introduction
Oracle E-Business Suite Releases 12.1 and 12.2 Release Content Document Purpose of Document 2
3. New and Changed Features in Order Management
3.1.1.1. Formula for Price Break Lines Based on Unit Price Application Method
Currently, a dynamic pricing formula is not supported for Price Break Lines in Price
Lists. As part of the 12.1.1 release, the formula will be supported for Price Break Lines
with Application method as ‘Unit Price’. Users can now have dynamic pricing
calculations for the break lines. However this would not be supported for the Application
method ‘Block Price.’
3.1.2. Release 12.1.2
Oracle E-Business Suite Releases 12.1 and 12.2 Release Content Document Oracle Advanced Pricing 3
promotional modifiers where a service item gets added automatically when a certain
finished good is added to the order. This helps in cutting down order creation time, adds
efficiency and accuracy of order creator, and enables companies to implement service
item pricing/ordering promotional strategies.
To achieve this, users need to provide the service item as a get product in the promotional
modifier setup.
In Release 12.2.9, a new column "Factor Rank" has been added for the users to explicitly
assign a numeric value to the factors. Now, pricing engine will evaluate factor ranks to
determine adjustment factor in the pricing formula.
Please note that factors with least value will be given highest precedence.
In Release 12.2.9, users can populate pricing interface tables using WebADI. With added
validations and excel integration, WebADI will offer better control to users on their data
and minimise data corruption.
A new option "WebADI" with dropdown list has been added on "Lists" tab of Oracle
Pricing User Page to create or update the price list and modifiers.
In addition, a new page has been added to update price lists and modifiers for selection of
parameters for content in UPDATE action mode.
In Release 12.2.9, calling products have the option to pass the Modifier List Line ID
information with Qualifier Context as MODLIST and Qualifier Attribute as
QUALIFIER_ATTRIBUTE7. If passed, pricing engine will just validate/evaluate order
Oracle E-Business Suite Releases 12.1 and 12.2 Release Content Document Oracle Advanced Pricing 4
pricing for a particular modifier instead of a regular pricing engine call. This will enhance
the performance significantly.
In this release, Advance Pricing has provided the capability to make a Modifier Exclusive
“Across All Phases”. When this Exclusive “Across All Phases" modifier line gets applied
then no other modifiers is applied irrespective of the pricing phase. Hence, price of the
item gets calculated based on such modifier only, if eligible.
To support the new behavior, a new phase "Across All Phases" has been seeded with the
sequence 5 and all events added to this new phase, namely - Batch Processing, Enter
Order Line, Save Order Event, Reprice Line, Book Order
3.1.5.2. Pricing Support for Automatically Creating a Line Set for Promotional
Items
A new option has been provided on Modifier set up form where user can specify whether
promotional item(s) should be assigned to the same line-set of buy item(s) line set. This
option is available as a new checkbox 'Line Set' in Get Item Region on Define Modifier
Details window.
By default, the checkbox is un-selected, which retains the present functionality.
At the time of pricing call, Order Management will get the value of new checkbox stored
in Pricing, and will implement the new functionality accordingly.
Oracle E-Business Suite Releases 12.1 and 12.2 Release Content Document Oracle Advanced Pricing 5
3.1.5.4. Modify Advanced Pricing LOVs
a) Display All Active Customer Class Values in Qualifier Customer Class LOV
On Attribute and Mapping form, Qualifier Context "Customer Class" value set has
been modified to include "ENABLED_FLAG = Y" in the where condition. With this,
Customer Class LOV in Qualifier form will display only active qualifier values.
Oracle E-Business Suite Releases 12.1 and 12.2 Release Content Document Oracle Advanced Pricing Command Center 6
3.2.2. Release 12.2.10
When pricing security is on, entity headers (qp_list_headers) data will be verified
with QP Grants data for security definitions. This filtering happens after data load,
while displaying the data on ECC dashboard.
Oracle E-Business Suite Releases 12.1 and 12.2 Release Content Document Oracle Advanced Pricing Command Center 7
This feature provides a quick way to update start date, end date, or active status of
Price List Header and Modifier Header, compared to the EBS pages or legacy
forms. Moreover, having near real time data in Advanced Pricing Command
Center will help you to take better decisions on the most recent information.
Oracle E-Business Suite Releases 12.1 and 12.2 Release Content Document Oracle Configurator 8
3.3.1.2. Improved Defaulting
Defaults are more flexible than ever before since any constraint can now be defined as a
default. Additionally, modelers can define strategies about how to explore a specific
domain by default. For example, when the weight of a configured product is evaluated
during a configuration session, a default can be incorporated so that the strategy used
attempts to find a solution that has the lowest weight. Defaults can also be prioritized or
ordered so they are executed in a sequence defined by the modeler. For example, a
model with a weight and a size may have two defaults, one to find the lowest weight and
another to find the lowest size. Inherently the sequence of this strategy will affect the
outcome. However, the modeler can order the defaults so the strategy may be set to
evaluate size before weight.
3.3.1.3. Auto-instantiation
The new Auto-instantiation feature provides the ability for component structure to be
automatically created by constraints when required for a solution. In previous releases
instantiation was initiated through a click from the end user or accomplished through a
Configurator Extension. Now instantiation can be automatic and based on constraints, as
part of the model, without Configurator Extensions, making it much easier to model
complex system configurations.
3.3.1.4. Auto-completion
With the new Fusion Configurator Engine, partially completed configurations can be
completed automatically for the end user. The Auto-completion is based not only on end
user inputs but on modeler-defined defaults and search strategies as well. The modeler
has the option to define search strategies that are used in the Auto-completion to refine
the solution. However, even with no predefined strategies from the modeler and little
input from the end user, the Fusion Configurator Engine can efficiently find a solution
using engine implicit strategies.
3.3.2. Release 12.2.5
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This new feature from Order Management provides users with an easy way to define
orderable products, based on exceptions defined in the Item Orderability rules. It would
be possible to apply Orderable Products business rules to items or Item Categories
defined for an organization. Based on the rules defined in the Orderability UI, the user
would be able to restrict the Items that can be ordered from the Sales Order and Quick
Sales Order form. Flexibility is provided to the users for defining Orderability rules either
at the Customer Class level or at the “Sold-to” Customer level.
Oracle E-Business Suite Releases 12.1 and 12.2 Release Content Document Oracle Order Management 10
3.4.1.6. Enhanced Workflow Activity Hold
With the existing functionality of Holds in Order Management, the workflow activity
hold gets applied to all open records, irrespective of the current workflow status. For
instance, a ‘picking activity hold’ gets applied on the record even if it has already passed
the ‘picking activity’. With Release 12.1.1, the hold gets applied only on valid records,
which have either not reached that specific workflow activity or not in the completed
status.
Oracle E-Business Suite Releases 12.1 and 12.2 Release Content Document Oracle Order Management 11
order change management allows the requester or the shipping organization to change the
date, change the quantity, or cancel internal transfer requests. All of these changes will
now be visible throughout planning, purchasing and order fulfillment. After an internal
requisition has been approved and before the internal sales order line status disallows any
more changes, the requester can ask to change the internal requisition, which will initiate
a reapproval workflow and log the change history. Once the change request has been
approved, affected users will be notified. Planners will also be able to change the need-
by date or cancel internal requisitions in the Planner's Workbench. When the shipping
organization cancels or makes changes to the scheduled ship date or quantity on an
internal sales order, those changes will be automatically cascaded to the internal
requisition and visible to planning as well.
• Quantity and Schedule Ship/Arrival Date changes on the Internal Sales Order
line will be automatically propagated to the Internal Requisition and vice versa.
Cascading of date is optionally controlled through a profile “POR: Sync up
Need by date on IR with OM”
• Cancellation of an Internal Sales Order/Line will automatically cancel the
corresponding Internal Requisition/Line and vice versa.
• You will be able to view intercompany invoices for a sales order, from the quick
sales order form.
• You’ll also be able to create internal sales orders with different order types.
Defaulting rules in order management can be used to default appropriate internal
order types.
• The urgent flag on the internal requisition line will flow onto the internal sales
order line as the shipment priority, based on the profile option “POR: Urgent
Flag on Int Req maps to Shipping Priority”
Additionally, please refer to the RCD of Purchasing/iProcurement for more information
on this capability.
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• High volume order processing (HVOP) capability is enhanced to support import
of orders with taxes and configurations.
• Additional support for Try & Buy scenarios. You can, optionally, update the
Customer PO Number on an Order Line even after it has been ship confirmed,
but not invoiced. The updated Customer PO Number will be printed on the
customer Invoice document, making the reconciliation process for the end
customer smooth and error free. This feature is achieved through the relaxation
of the seeded processing constraint.
• A public API has been provided for re-pricing an order.
• A new concurrent program for batch re-pricing is introduced with parameters,
which could be submitted and scheduled for repricing multiple orders/lines.
Oracle E-Business Suite Releases 12.1 and 12.2 Release Content Document Oracle Order Management 13
3.4.2.2. Workflow Performance Enhancements
In this release, two new enhancements have been added to Order Management to better
support application performance in high volume environments.
3.4.2.2.1. Workflow Purge concurrent program
Often, users choose to defer the closure of the Order at the header level until the end
of the month. Consequently, the Sales Order Header workflow will remain open
throughout the month even though that order has been fulfilled in its entirety. Thus
even though corresponding line workflows can and will close, they will not be
eligible for purging until the header completes as well. This could potentially
increase the load on the ‘Purge Obsolete Workflow Runtime Data’ concurrent
program during month end. Additionally, the workflow tables remain unnecessarily
loaded throughout the month, largely with closed lines waiting for headers to get
closed.
A new concurrent program, “Purge Order Management Workflow,” has been created
to facilitate faster and more thorough purging of Order Management workflows.
This program will first attempt to close stuck order headers and orphaned errored
workflow. The program can then purge child workflows, if they are closed, without
waiting for the parent workflow to complete.
3.4.2.2.2. Support of Workflow bulk APIs to High Volume Order Processing
program
New workflow API’s have been integrated in the High Volume Order Processing
program in order to increase its performance.
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There is a new parameter ’Integrated with Global Trade Management’. If this
parameter is enabled, EBS will send XML messages to GTM for party
synchronization, order export compliance, delivery export compliance screening
and item synchronization. EBS will also be able to receive the responses for the
order and delivery export compliances.
3.4.4. Release 12.2
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Fields added to the detail view of the delivery line are “Ship To Customer”,
“Ship To Contact”, “Deliver To Customer”, “Deliver To Contact”, “Schedule
Ship Date”, Schedule Arrival Date” and “Serial Number”.
3.4.4.4. Credit Tolerance for Honoring Manually Released Credit Check Holds
Currently, orders that have been manually released from credit check hold may
potentially have a credit check hold reapplied if changes are made to the order.
In Release 12.2, customers can prevent credit check holds from being reapplied on orders
that were previously released from credit check hold. Reapplication of credit check hold
is prevented if the change in the order amount is within a specified tolerance limit. The
tolerance limit can be specified as an absolute amount or a percentage of the order
amount released from credit check hold. Tolerance amount and percentage can also be
specified together and the lesser of the two will be considered as the tolerance limit. The
tolerance limit applies only to increases in the order amount. Decreases in the order
amount are always considered to be within tolerance limits.
However, changes to certain attributes that impact the credit exposure calculation will
retrigger credit checking regardless of whether changes to the order amount are within
the specified tolerance limit e.g. Bill To Customer is changed. In this event, the order
could potentially have a credit check hold being reapplied.
To enable this functionality, customers should specify values in the Tolerance
“Currency”, “Amount” and/or “Percentage” fields in Credit Check Rules.
Oracle E-Business Suite Releases 12.1 and 12.2 Release Content Document Oracle Order Management 16
3.4.4.6.1. Support for Subscription Contracts
Currently, only service contracts of type “Extended Warranty” can be ordered
through Order Management.
In Release 12.2, service contracts of type “Subscription Contract” can be ordered as
well. Service related attributes such as Start Date, Period and Duration can be
specified for “Subscription Contract”. In addition, an “Extended Warranty” can be
attached to a “Subscription Contract”.
A new system parameter “Default Behavior for Subscription Item on Order Line” has
been added. Set the value to “Subscription Service Line” to enable this feature.
3.4.4.6.2. Billing Options for Extended Warranties & Subscription Contracts
Currently, when an “Extended Warranty” is invoiced through Order Management,
the invoice amount is for the entire duration of the “Extended Warranty”. However,
in several cases, customers need the ability to specify that the invoice amount be
billed in multiple installments during the duration of the “Extended Warranty”.
In Release 12.2, additional billing options have been introduced for “Extended
Warranty” and “Subscription Contract”. The options are as follows:
• Retain the existing behavior of generating an invoice for the entire duration.
• Generate the invoice for the first installment from Order Management and
subsequent installments from Service Contracts.
• Generate invoices for all installments from Service Contracts. In this
scenario, Order Management does not generate any invoices.
A new field “Service Billing Option” has been added to the order line to identify the
appropriate billing option. The value in this field can be defaulted by Order
Management and can be changed by the user.
In addition, a new field “Billing Profile” has been added to the order line to
determine the billing frequency and amount. The “Billing Profiles” available for
selection are maintained in Oracle Service Contracts.
3.4.4.6.3. Additional Attributes for Extended Warranties & Subscription
Contracts
A new field “Service Coverage Template” has been added to the order line. Values
can be specified in this field for “Extended Warranty”.
A new field “Subscription Template” has been added to the order line. Values can be
specified in this field for “Subscription Contract”.
The values in these fields can be defaulted by Order Management and can be
changed by the user.
3.4.4.6.4. Related Order Information Portal (OIP) Enhancements
A new region “Service Details” has been added in Order Information Portal (OIP) to
display service related attributes.
The following fields are available in this region: Service Start Date, Service End
Date, Service Duration, Service Period, Coverage Template, Subscription Template,
Billing Option, Billing Profile, First Period Bill Amount and First Period Bill To
Date.
The new region and fields are hidden by default and need to be enabled for display.
Oracle E-Business Suite Releases 12.1 and 12.2 Release Content Document Oracle Order Management 17
In Release 12.2, service contracts of type “Extended Warranty” can be defined as
promotional goods as well. With this new feature, an “Extended Warranty” can be
automatically added as a discounted order line that is attached to an eligible product.
Oracle E-Business Suite Releases 12.1 and 12.2 Release Content Document Oracle Order Management 18
In Release 12.2, it is possible to disable the automatic display of the “Availability
Window” when the profile "OM: Auto Schedule" is set to Yes.
A new profile option “OM: Pop Up Availability Window” has been added. Set the
value to “No” to disable the automatic display. Set the value to “Yes” or leave as
blank to retain the existing functionality.
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display results in the Ordered UOM by converting from the available Primary UOM
or Secondary UOM quantity depending on the value in the “Fulfillment Base” field.
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The “oracle.apps.ont.oip.statuschange.update” business event is invoked during the
following changes in the order/line: Booking, Scheduling, Schedule Ship Date Change,
Shipping, Fulfillment, Invoicing, Customer Acceptance and Closing.
The “oracle.apps.ont.hold.action” business event is invoked when a hold on an order/line
is placed and released.
The “oracle.apps.ont.oip.processfailure.update” business event is invoked when order
booking fails.
A new profile option “OM: Raise Status Change Business Event” has been added. Set
the value to “Yes” to enable this feature.
Please note that the new business events are available in Release 12.1.3 as well.
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can setup defaulting rules for “Intermediate Ship to Org” based on defaulting source
type of "Constant "or "PL/SQL".
3.4.4.14.7. Ability to Search Orders by PO Release Number
Currently, drop-ship orders can be searched by "Related PO Number" in Order
Organizer and Quick Order Organizer. In the case of Blanket Purchase Orders, there
could potentially be several Blanket Releases. In Release 12.2, a new search
parameter “PO Release Number” has been added.
If a value is specified in the “Related PO Number” parameter, the “PO Release
Number” parameter will list all related Blanket Releases and these two parameters
can be used together to search drop-ship orders.
3.4.4.14.8. Automatic Creation of Ship Sets Based on Warehouse
Currently, if the profile option “OM: Assign New Set For Each Line” is set to "No"
and the “Line Set” value in the order header is “Ship”, Order Management ensures
that all lines in a ship set are shipped from the same warehouse.
In Release 12.2, this functionality is extended by giving customers the option to
automatically create new ship sets for each warehouse in an order.
To enable this functionality, a new system parameter “Assign New Ship Set for Each
Warehouse” has been added and the value should be set to “Yes”.
3.4.4.14.9. Reassignment of Drop-Ship Orders Created by Inactive Users
In Release 12.2, a new system parameter "Requestor For Drop Ship Orders Created
By Inactive Users” has been added. For drop-ship orders, in the event that the user
who created the original sales order is no longer an active user, the user specified in
this system parameter will be passed to Purchasing when the Purchase Release
process is initiated.
3.4.4.14.10. Copy Automatic Attachments When User Splits Line
Currently, when the user splits a line, manual attachments are copied to the newly
created line but automatic attachments are not copied to the newly created line.
In Release 12.2, if there is no change in the Ship To Address during the split,
automatic attachments, along with any modifications, will be copied over to the
newly created line. If there is a change in the Ship To Address, automatic
attachments will be reapplied to the newly created line based on automatic
attachment rules.
To enable this feature, the value in the existing profile option "OM: Apply Automatic
Attachments" should be set to “Yes”. There is no change in the existing behavior
when the value in this profile option is set to “No”.
Please note that there is no change to the behavior of manual attachments when the
user splits the line or the behavior of manual and automatic attachments when the
system splits the line.
3.4.4.14.11. Ability to View Shippable Lines Only in a Configuration
Currently, in the sales order form, when the "Show Line Details" option is selected in
the Tools menu, details of the configuration such as options, classes and included
items are displayed in the line “Summary” tab.
In Release12.2, there is an additional option to display only the shippable lines of a
configuration when the "Show Line Details" option is selected. To enable this new
feature, a new option "Show Shippable Lines Only" has been added to the Tools
menu.
Oracle E-Business Suite Releases 12.1 and 12.2 Release Content Document Oracle Order Management 22
3.4.4.14.12. Option for Cost of Goods Sold (COGS) Account derivation in Returns
(RMA)
Currently, when advanced accounting is not used for an intercompany sales order, the
COGS account for a return/RMA line that references the original sales order line is
derived from the referenced order line.
In Release 12.2, customers have the option to derive the COGS account from the
attributes of the return/RMA line rather than the referenced sales order line.
A new system parameter “Source Line for deriving COGS account on referenced
RMA" has been added. Set the value to "Return Line to be used as Source" to enable
this feature. Set the value to "Referenced Sales Line to be used as Source" to retain
the existing functionality.
3.4.4.14.13. Serial Item Support in Workflow "Bill Only with Inventory Interface"
In Release 12.2, in addition to current support for lot and revision Items, serial
controlled items are also supported by the “Bill Only with Inventory Interface”
workflow. As a prerequisite, users have to create reservations against serial
number(s) in the Reservation Details form.
3.4.4.14.14. Performance Improvement in Order Organizer
In Release 12.2, performance of order and order line search in Order Organizer and
Quick Order Organizer has been improved by populating the matching orders in a
Global Temporary Table.
3.4.4.14.15. Performance Improvement in Schedule Orders Concurrent Program
Currently, at the time of scheduling orders through the “Schedule Orders” concurrent
program with scheduling mode "Lines at Eligible Activity", two records are inserted
in the workflow activity status history table for each line that meets the criteria
defined by the program parameters but is also on “Line Scheduling” workflow
activity hold.
In Release 12.2, performance is improved by filtering out lines on a “Line
Scheduling” activity hold and thereby reducing the number of records inserted into
the workflow activity status history table.
3.4.4.14.16. Audit History Purge Enhancement
In Release 12.2, the existing "Order Purge" concurrent program has been enhanced to
include the related data from the audit history table when purging sales orders. In
addition, a SQL Script is available to purge records present in the audit history table
for previously purged orders.
3.4.4.14.17. Increase in Size of Freight Carrier Name Field
In Release 12.2, the maximum length of the Freight Carrier field in the Additional
Line Information window has been increased from 30 to 360 characters.
3.4.5. Release 12.2.3
3.4.5.1. Support for “Online” Mode for Line Level Credit Checking
In Release 12.2.3, line level credit checking has been enhanced to support “online” mode
in addition to “pre-calculated” mode. In addition, party/party hierarchy level credit
checking is supported in “online” mode for line level credit checking.
Oracle E-Business Suite Releases 12.1 and 12.2 Release Content Document Oracle Order Management 23
In Release 12.2.3, Order Management will consider the “Assemble To Order” flag from
the shipping warehouse instead of the item validation organization if the value in the new
system parameter “Honor ATO Item setup at warehouse level” is “Yes”.
Please note that this feature is only available for ATO items (standalone, part of a
Kit/PTO Model or part of a ship set/arrival set) and not for ATO Models.
Oracle E-Business Suite Releases 12.1 and 12.2 Release Content Document Oracle Order Management 24
In Release 12.2.3:
• When a referenced return/RMA line is created with pricing option "At
Original Selling Price"
• There is a difference between the list price and selling price on the
source order line
• There is no modifier on the source order line to account for the
difference between the list and selling price
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In addition, “Book Date From” and “Book Date To” have been added as search
parameters in Order and Quick Order Organizer.
3.4.6. Release 12.2.4
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• Kits will explode and included items will be populated based on the value in the
"OM: Included Item Freeze Method" profile option
Please note that as soon as the configuration lines are created, they will be marked as
“remnant” and be treated as standard lines. This is consistent with the existing treatment
of Models and Kits in referenced RMAs.
In addition, re-configuration and/or deletion of any line is not allowed if any line in the
same configuration is either received, fulfilled, closed, cancelled or split.
Oracle E-Business Suite Releases 12.1 and 12.2 Release Content Document Oracle Order Management 27
In cases, where ordered UOM is other than the item's primary UOM and inventory
reservations are done in the primary UOM, the quantity reserved field (in the ordered
UOM) does not match the ordered quantity due to rounding at the time of conversion
from primary to ordered UOM.
In Release 12.2.4, the reserved quantity will match the ordered quantity if the entire
ordered quantity is reserved and the ordered quantity in primary UOM matches with
the actual reserved quantity up to a precision of five decimals.
Please note that the current enhancement is related solely to the display of reserved
quantity in the sales order form.
3.4.7. Release 12.2.5
3.4.7.1. Enhanced Gross Margin Calculations
In Release 12.2.5, gross margin accuracy has been enhanced by incorporating customer
rebates, vendor rebates and cost modifiers. The “accrual” Offers created in Oracle
Channel Revenue Management are applied as customer rebate or vendor rebate on a sales
order line. Cost modifiers are a mechanism for customers to increase/decrease the unit
cost of the item for purposes of gross margin calculation.
To enable this functionality, the following new values have been added to the existing
system parameter “Margin Calculation”:
• Cost Based, Cost Modifiers Only
• Cost Based, Cost Modifiers and Rebates
• Price Based, Cost Modifiers Only
• Price Based, Cost Modifiers and Rebates
Based on the selected value, cost modifiers and/or rebates will be included in gross
margin calculations of a sales order line. The new calculations are:
Adjusted Unit Cost = Unit Cost + Cost Modifier + Customer Rebate – Supplier Rebate
Margin Amount = Unit Selling Price - Adjusted Unit Cost
“Adjusted Unit Cost” is a newly added field on the sales order line.
A new line level action “View Cost Adjustments” has been added to launch a new
window/page that will display the following cost adjustments details:
• Summary: Unit List Price, Unit Selling Price, Unit Cost, Adjusted Unit Cost, Margin
and Margin%
• Details:
o Cost Adders: Name, Description, Amount
o Customer Rebate: Level, Number, Name, Type, Rate, Amount
o Supplier Rebate: Level, Number, Name, Type, Rate, Amount
Other Margin related enhancements in the Order Management HTML UI
The existing fields “Margin” and “Margin % will now be editable in the HTML UI.
In addition, a new field “Margin %” has been added in the Mass Change page to allow
users to apply the given margin % on eligible order lines.
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In Release 12.2.5, customers will have the ability to setup subscriptions contracts as
free or discounted services that are automatically added to the sales order based on
adding a qualifying item to the sales order. .
Please refer to the Advanced Pricing section of the RCD for additional information
on related enhancements done in Advanced Pricing.
3.4.7.2.2. Import Models/Kits with Included Items as Pre-Exploded
Currently, imported Models/Kits are exploded by Order Management to add included
items as child lines on the order.
In Release 12.2.5, customers can import pre-exploded included items from external
system with additional details like start and end dates on the included items of
Models/Kits.
3.4.7.3. Order Management Support for Serial Tagging at Sales Order Pick
In Release 12.2.5, Oracle Logistics has enhanced the serial tagging functionality to “Sales
Order Pick” transactions where items with serial control as “none” and “at sales order
issue” can be assigned serial numbers in upstream process “sales order picking”.
Order Management has added following support for items with serial control as “none”
and “serial tagging” enabled at “sales order picking”:
• Extended the existing RMA functionality to enable the user to enter serial numbers
for such items
• Drop Ship orders for such items will be considered as serial controlled and the
appropriate serial number will be interfaced to Inventory from Order Management
Please note that for items with serial control as “none” or “at sales order issue” but
having “serial tagging” enabled at “sales order picking”, order lines with “Bill Only with
Inventory Interface” line type are not supported.
Two new parameters have been added to the Schedule Orders program:
• Bulk Processing - Set the value to “Yes” to enable bulk processing
• Workers - Optionally set a value greater than one to enable parallel processing if
Bulk processing is already enabled
Please note that the new enhancement is applicable for all scheduling Modes except
"Progress Lines at Schedule-Eligible Activity".
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Now, for shipping the material most optimally e.g. users can split the internal sales
order line to choose more effective scheduling or different ship methods.
3.4.7.5.3. Assign the Ship/Arrival Sets to Split Lines and Enable Set Operations on
Remnant Lines
Currently, the Ship/Arrival set is assigned to the order lines only when the new line is
created if profile option “OM: Assign New Set For Each Line” is set to ‘Yes’ and
Line Set is defined on the order.
In Release 12.2.5, Order Management has extended the existing functionality to new
lines created during "split of existing line” and system will automatically assign
ship/arrival set to such new lines as well.
In addition, set operations like create set, assign set, delete set have been enabled on
shippable remnant lines of PTO Model/ Hybrid Model/Kit.
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3.4.8. Release 12.2.6
3.4.8.1. Recurring Billing
Currently, recurring billing is supported in the Order Management and Service Contracts
flow for services i.e. Extended Warranties and Subscription Contracts (Tangible &
Intangible).
In this release, recurring billing for standard items has been added to Order Management.
This gives customers the option to model rental equipment contracts as standard,
shippable items and intangible, subscription contracts as standard, non-shippable items.
Recurring billing for rental and subscription contracts can be processed directly through
Order Management.
For recurring billing, a “Billing Plan” can be attached to each sales order line. For each
“Billing Plan”, there is an option to bill indefinitely until termination or generate a
fixed/pre-defined number of bills. Additional parameters such as frequency, start date,
amount, etc. can be specified on the “Billing Plan”.
A new attribute, “Billing Validation” has been added to the sales order line. This
determines whether or not the sum of the bill amounts on the “Billing Plan” should equal
the sales order line amount.
Any change in the sales order line amount/quantity since the “Billing Plan” was last
updated will flag the sales order line for review at the time of invoicing/closing and
prevent the sales order line from progressing. Any mismatch between the sales order line
amount and the billing amount has to be resolved and confirmed by the user before the
sales order line can progress.
There is an option to generate the first bill with the source order line to which the “Billing
Plan” is attached. For all other bills, once the source sales order line is fulfilled/closed, a
new concurrent program “Create Billing Lines” generates bill-only sales order lines on
the due date of each bill as specified on the “Billing Plan”. The bill-only sales order
lines are created in the same sales order as that of the source order line to which the
“Billing Plan” is attached.
After billing has commenced, the “Billing Plan” can be updated and the changes will be
applied to future bills. In the case of a “Billing Plan” with a fixed/pre-defined number of
bills, the number of bills can be increased to extend/renew the “Billing Plan”.
After billing has commenced, billing can be manually terminated by the user. After
billing has commenced, a referenced RMA for the full quantity on the source order line
will automatically terminate further billing. After billing has commenced, a referenced
RMA for part of the quantity on the source order line will automatically place the
“Billing Plan” on hold. The future billing amount should be adjusted to account for the
partial quantity return and confirmed by the user before billing can be recommenced.
To enable this functionality, a new system parameter “Enable Recurring Billing” has
been added.
In addition to the sales order creation screens, this feature is supported in the Process
Order API and Order Import but not in High Volume Order Processing (HVOP).
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Additionally, please refer to the RCD of Purchasing/iSupplier for more information on
this capability
Please refer to Order Management 12.2.5 RCD for more details on this feature.
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drop ship orders will honor the value on this field while displaying the related orders
and order Lines on Summary and Lines tab respectively.
In addition to bulk mode, this solution is also available in “parallel option” (workers
> 1). However, the Order By criteria will be applicable only within individual child
worker in this case.
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3.4.9.2.2. Excluding Reserved Lines from Scheduling
Currently, when users reschedule order lines in Schedule Order Concurrent program,
all the lines are rescheduled irrespective of the lines are already reserved or not.
In Release 12.2.7, now user will have an option to include/exclude reserved lines
from being rescheduled /unscheduled, when the concurrent program is called.
Further, there will be an additional option to differentiate between Inventory
reservations and Non-Inventory reservations for including/excluding reserved lines
from being rescheduled /unscheduled.
In addition, Get_Order API in OE_Order_Pub package has been expanded to support the
above mentioned input parameters.
Oracle E-Business Suite Releases 12.1 and 12.2 Release Content Document Oracle Order Management 34
3.4.9.5.2. New search field Actual Ship Date
Oracle Order Management provides comprehensive search parameters to find orders
to manage existing orders and returns.
Two new search parameters "from actual ship date" and "to actual ship date" have
been added in release 12.2.7 to provide additional options for the users to find and
manage the orders.
Two new header level attributes “Order_Category” and “Booked” have been seeded in
Approval Management for defining rules for the new approval flow.
Please note that:
1) If an order has been approved once, it will not be sent again for approval on
subsequent updates to it even in the case an order is re-submitted for booking if it
could not be booked previously but was approved (in previous booking process).
2) There are no changes to sales order lines flow and status when using new order
header workflow, and both outbound and return lines behave the same with respect to
status for orders created with new workflow.
Oracle E-Business Suite Releases 12.1 and 12.2 Release Content Document Oracle Order Management 35
3.4.10.2.2. Append Customer Number
For better identification of existing records with rules level - Customer, End
Customer, Ship To Location, Bill To Location and Deliver To Location, their values
have been suffixed with customer number while displaying the records.
For example, Bill To Location "Tulsa" may exist for more than one customer. And,
for Item Orderability Rule level "Bill To Location" value as "Tulsa" there could be
multiple records with different customers. Now, system will display Bill to Location
as "Tulsa;1006" for the record with customer number "1006".
In Release 12.2.8, users can also perform "Update" and "Delete" operations through
this public API. With this, flexibility provided through API will be at par with the
capability currently available in sales order creation screens.
New maintenance activities that can be performed using API are:
• Update sales agreement header attributes
• Delete sales agreement
• Add lines to existing sales agreement
• Update sales agreement lines attributes
• Delete sales agreement line
In Release 12.2.8, for applying hold, Credit Check Processor will also consider sales
order lines till "Awaiting Shipping" status but not Picked yet along with existing
"Booked" status for processing.
Oracle E-Business Suite Releases 12.1 and 12.2 Release Content Document Oracle Order Management 36
In Release 12.2.8, there is a new option to delete order acknowledgment details as
well while performing "Order Purge".
For this, a new parameter "Purge Acknowledgments" has been added to concurrent
program "Order Purge Selection". Selecting a value "Yes" will delete the order
header and order line acknowledgement details. The existing behavior is retained by
selecting a value "No" which is also the default behavior.
In addition, the form "Purge Set" has been modified to include a new check box
"Purge Acknowledgment" to display whether order acknowledgment details are
selected for purging in the current Purge Set.
For this, two new Line flows "Line Flow - Generic, Bill Only with Wait to Fulfill"
and "Line Flow - Generic, Bill Only with Payment Assurance and Wait to Fulfill"
have been seeded.
Now, using these new workflows, Bill Only lines after Booking will wait at a block
activity till the user manually progresses the line for fulfillment with "Fulfill Line -
Eligible" activity from the sales order creation screens.
Alternatively, user also have the option to cancel the line at this point if required.
Lines with standard items, shippable items of models and kits, and service lines
having the reference line in another order will wait at the block activity through new
flows. The non-shippable lines of models and kits, and the service lines referencing
another line in the same order will not be blocked by new flows as such lines will
wait for fulfillment of the dependent shippable lines as per existing design.
Oracle E-Business Suite Releases 12.1 and 12.2 Release Content Document Oracle Order Management 37
In Release 12.2.8, new sales order lines will be evaluated for an automatic hold based
on the value of existing "Bill Only" checkbox on the OM transaction type setup.
Now, Bill Only lines setup with "Bill Only" checkbox selected on the OM transaction
type will not go on automatic hold for the hold source with a hold defined on the
"Ship-Line" workflow activity.
Please note that the manual hold can still be applied on Bill Only lines as per current
design.
Oracle E-Business Suite Releases 12.1 and 12.2 Release Content Document Oracle Order Management 38
In Order Management, when a new order is created with a (sold-to) customer, Order
Management will default the value of “Cancel Unshipped Lines” to a new checkbox
"Cancel Unshipped Lines” on the order header using defaulting rules. Users can
change/override this value until any one line gets Picked.
After ship confirmation, once Interface Trip Stop process is complete, Order
Management will update status of the fully/partially shipped lines as per current design
and additionally cancel the remaining quantity/order lines based on value of “Cancel
Unshipped Lines” on the order.
Please note that scope of the lines considered for cancelation is “lines belonging to a
specific ship-to site of the order(s) of which a delivery is being ship confirmed”.
Please refer to TCA and Shipping RCD for the respective product changes.
Oracle E-Business Suite Releases 12.1 and 12.2 Release Content Document Oracle Order Management 39
Currently, when a referenced RMA line is created from the source order via order
copy function, Globalization Flexfields are also copied to the Referenced RMA.
In Release 12.2.9, current support of copying Globalization Flexfields is extended to
the referenced RMA created by entering any reference like Sales Order, Customer
PO, Invoice and Serial Number manually.
In addition, any updates to the reference will automatically update the Globalization
Flexfields appropriately.
3.4.11.6. Partial Period Revenue Accounting for Models and its Components
Accounting rule details captured in Order Management drive the revenue recognition in
Oracle Receivables. The details include a) Accounting Rule of type Fixed, Variable or
Partial Periods, b) Accounting Start Date and Accounting End Date and c) Accounting
Duration.
Currently, accounting rule of type “Partial Periods” are supported for Standard Items and
Services only.
In Release 12.2.9, accounting rule of type “Partial Periods” has been extended to other
item types like Model and Option. After this change, Users can now setup any accounting
rule for any item type in both Outbound and Return Orders.
In addition to the sales order creation screens this feature is supported in Process Order
API and Order Import but not in High Volume Order Processing (HVOP).
Oracle E-Business Suite Releases 12.1 and 12.2 Release Content Document Oracle Order Management 40
3.4.12. Release 12.2.9+
3.4.12.1. Bulk Assignment of Customer Service Representative (CSR)
Bulk assignment of CSR can be done through a new Concurrent Program “Assign
Customer Service Rep”. For Open Orders, this program can be used to:
a) Assign CSR to Orders without CSR on it, and/or
b) Re-evaluate CSR Assignment Rules for any updates or changes and reassign the
qualified CSR to Orders accordingly.
The concurrent program has three parameters: Customer, Customer Service Rep and
Override Existing Assignment. All the parameters are optional.
In this release, customers have an option to enable new behavior of included items.
Once enabled:
• System will price and invoice included items
• Users can apply charges and discounts on included items
• Sales order screens will display unit list price, unit selling price and charges on sales
order lines for included items
• Invoice of Model or Kit will have additional invoice lines for included items
• GSA violation hold will be applied on included items in Model or Kit
Please note that charges in this case will always be applied, irrespective of profile “OM:
Charges for included item” value.
To enable the new feature, a new site level system profile “OM: Price Included Items”
should be set to “Yes”.
In addition to the sales order creation screens, this feature is supported in the Process
Order API, Order Import and High Volume Order Processing (HVOP).
New option "Upload from Spreadsheet" is available as header level action for Orders and
as line level action for Order Lines in:
• HTML UI - Search page and Edit Page for Orders
• Forms - Sales Order, Quick Sales Order, Quick Order Organizer and Order Organizer
for Orders and Quotes
Oracle E-Business Suite Releases 12.1 and 12.2 Release Content Document Oracle Order Management 41
After creating or changing the order or line data in spreadsheet, user can click on the
“Upload” for the application to perform following tasks:
• Data from spreadsheet will be loaded in to order import interface tables for headers
and lines by the new concurrent program Spreadsheet Upload, which will also trigger
the Order Import concurrent program
• The order import concurrent program will then validate the data passed
• If successful, order or quote will be created/updated accordingly
Order Management has seeded following new artifacts to support this feature:
• New Order Source: Spreadsheet (Source ID: 33)
• Integrator Name: Sales Order/Quote Bulkload Integrator
• Content Name: Sales Order/Quote Bulkload Content
• Interface Name: ONT_ADI_ORD_BULK_INTF
• Importer: OE_ ADI_PVT.PROCESS_ADI_TO_IMPORT
• Desktop Integrator Framework Setup Layout:
a) Sales Order/Quote Bulkload Basic Layout - Default Layout, containing minimal
attributes of header and line, based on the default attributes provided in Quick
Sales Order form
b) Sales Order/Quote Bulkload Comprehensive Layout - Containing most of the
attributes of header and line in the spreadsheet
• Desktop Integrator Framework Setup Mapping: Sales Order/Quote Bulkload
Mapping
• Concurrent program: Spreadsheet Upload (OESPUPL)
This feature will help customers to streamline scheduling, picking and shipping of buy
and promotional items together resulting in saving of shipping costs that otherwise would
have incurred if promotional items were scheduled and shipped separately.
To enable the new behavior, users can specify any one of the following values in the
new site level profile option “OM: Line Set for Promotional Items”:
• “Modifier Setup” - Application will evaluate Pricing modifier setup on item to item
basis during pricing call for the buy items. Based on the value of a new checkbox
Oracle E-Business Suite Releases 12.1 and 12.2 Release Content Document Oracle Order Management 42
“Line set” on promotional item, Order Management will implement the new behavior
as outlined above
• “Always” – For all of the items, without referring to pricing modifier setup, Order
Management will always implement the new behavior
Please note that new ship set will be created for Standard, Model or Kit lines only as set
operations are allowed on such lines only. For the same reason, automatic ship set will
not be created for Option, Class or Included Item line types.
Please refer to “Advanced Pricing” section of the RCD for more details on the changes
done in Advanced Pricing to support this Order Management feature.
In this release, Order Management has provided a flexible and extensible platform to
define the hold source based on any order and/or line attribute(s) in a new custom hook
API OE_HOLDS_HOOK.CUSTOM_HOLDS. Using this API, users can write their own
custom logic using one or more attributes for the hold sources, similar to how they define
on Hold Source form.
Once setup, system will evaluate the holds conditions defined in custom hook in addition
to the standard holds defined on the Hold Source form, and will accordingly apply or
release the order level/line level holds.
Please note that holds are evaluated during create or update of order/line as per standard
functionality.
Oracle E-Business Suite Releases 12.1 and 12.2 Release Content Document Oracle Order Management 43
Order Management provides visibility of sales orders lines latest status in OM
screens as they progress for fulfillment in other EBS modules.
Currently, after booking when shippable lines are interfaced to Oracle Shipping, their
flow status gets updated to "Awaiting Shipping".
Later, when corresponding delivery details are picked and the move orders are
transacted, the flow status on the line is displayed as:
• "Picked" - if the complete quantity on the order line is pick confirmed
• "Picked Partial" - if the partial quantity on the order line is pick confirmed
Please note that earlier, the line remained in "Awaiting Shipping" status in both the
above scenarios.
The new line statuses "Backordered" and "Released to Warehouse" will be displayed
for order lines whose total quantity is backordered or released respectively on all
Order Management Screens.
In addition, users now can query Order Organizer and Quick Order Organizer with
"Backordered" as search criteria on line status, and the application will return order
lines for which at least one of the delivery details is in "Backordered" status.
Please note that "Released to Warehouse" already exists as a search criteria on line
status in Order Organizer and Quick Order Organizer screens.
This well help users to determine and select appropriate customer account
to work with, particularly when multiple accounts exist for one party.
3.4.14.1. Keep the Billing Plan Open Until the Ordered Line is Closed
Currently, if all milestones are billed, the billing plan is closed.
In this release, the billing plan will remain open if the ordered line is still open. Hence,
milestones can be added until the ordered line is closed.
Oracle E-Business Suite Releases 12.1 and 12.2 Release Content Document Oracle Order Management 44
3.4.14.2. Insert New Milestones Between Existing Milestones
In this release, new billing plan lines can be added between existing milestones.
Additionally, the sorting of milestones has been standardized to provide a uniform and
consistent display when bill dates are modified on existing milestones or new milestones
are added. Now, milestones with bill dates are displayed at the top and milestones
without any bill dates are listed at the bottom.
In-line editing in the results table will provide a quicker way to modify data.
3.4.14.5. OM Support for Returns of Internal Sales Orders (ISO)
Currently, RMAs cannot be created against ISO. The work around is to create an Internal
Requisition (IR) in the sourcing organization to perform the return.
In this release, OM has added required support to enable creation of RMA and process
the same. Here is the related part of the overall solution:
• Return flow starts with the creation of a return against the IR that has been received.
Return document created against the IR will be source for creating an RMA.
• Receiving will populate the return details into Order Management interface tables.
• Order Management will import return details to create referenced RMA against the
internal sales order corresponding to the internal requisition. RMA in the source
organization will be created in “Booked” status with the source as "Internal Return".
• The RMA can be further progressed by creating a receipt against the corresponding
Return Advance Shipment Notice (RASN).
• Receiving the complete quantity into Inventory will progress the RMA line status to
“Returned” and “Closed” subsequently.
Order Management has added a new order import source “Internal Return”.
Also, updates to certain header and line level fields are restricted by adding new
conditions to the existing processing constraints.
The reference RMA created against the ISO in the source organization can have a return
workflow with or without approval based on the workflow linked to the order type in
Order Management “Transaction Types” setup.
If the RMA has an approval flow and if it is rejected, the status of the RMA in the source
organization will be updated to “Rejected – Pending Cancellation”.
The RMA cannot be processed further and can be cancelled manually.
Oracle E-Business Suite Releases 12.1 and 12.2 Release Content Document Oracle Order Management 45
Change Management between Order Management and Logistics
Automatic change management is available between the RMA, IR Return, and the
Delivery Details (WDD) in the following cases:
• Cancellation of the RMA in source organization will cancel the IR Return and WDD
in the destination organization.
• Cancellation of return against IR will trigger the cancellation of the WDD and the
RMA. If the RMA is not yet created and if the returns data is still in the Oracle Order
Management (OM) interface tables, the corresponding data will be purged from the
Oracle Order Management interface tables.
• Partial cancellation of an ISO RMA is restricted from OM. Partial cancellation of
ISO RMA is supported only if the cancellation is invoked from IR return or from the
RASN corresponding to the shipment from the destination organization
• The shipping exception against the WDD in the destination organization are removed
by the RMA in the source organization once it is created and approved (if the RMA
requires approval). The WDD will then be eligible for shipping.
• The RMA in the source organization will be eligible for receiving only if the WDD in
the destination organization is ship confirmed and the MTL transactions are created
with the issue of the goods from the destination organization.
In case of RMA against ISO, the line splits will not be performed in following RCV
transactions. The “Shipped Quantity” and the “Fulfilled Quantity’” on the RMA line will
be adjusted to match the received and delivered quantities respectively.
• The RMA line is received partially
• There is a negative correction on the Received/Matched RMA line
Since the line will not be split for partial receipts and negative corrections and the
quantities will be adjusted accordingly, the line flow is changed as mentioned below:
• RMA Line workflow is progressed from “Wait for Receiving” when the shipped
quantity on the RMA line matches the ordered quantity. The line flow status gets
updated to “Awaiting Return Disposition”.
• RMA Line workflow is progressed from “Wait for Inspection” when the shipped
quantity on the RMA line matches the ordered quantity and the fulfilled quantity. The
line workflow status gets updated to “Returned”.
• If an RMA line is completely received and is yet to be delivered the status of the line
will be “Awaiting Return Disposition”. If a negative correction is performed on such
line, the workflow gets reverted to “Wait for Receiving” activity and line flow status
gets updated to “Awaiting Return”.
See the corresponding RCD of other products such as Logistics, Receiving, and Costing
for complete details on this feature.
Oracle E-Business Suite Releases 12.1 and 12.2 Release Content Document Oracle Order Management 46
a) Sales order header on HTML pages and legacy forms:
i) Unreleased holds of header based on applied date in descending order
ii) Each line’s unreleased holds based on applied date in descending order
iii) Released holds of header based on released date in descending order
iv) Each line’s released holds based on released date in descending order
b) Sales order line on HTML pages and legacy forms:
i) Unreleased holds based on applied date in descending order
ii) Released holds based on released date in descending order
3.4.14.8. Retain Relationship between Ordered Item and Promotional Item on
Copied Order
In this release, copying an order having promotional item, copies the adjustments linking
the promotional line too. With this enhancement:
i. You can track details of the promotional modifier in the View Adjustments window.
ii. Repricing the new (copied) order after copying does not add the promotional item
twice if modifier on the buy item is still active.
iii. Canceling the buy item cancels the promotional item is automatically (as a link
exists between them).
3.4.14.9. Proportionate Split of Lumpsum Freight Charges on Split Lines
In this release, lumpsum freight charges will be prorated on split lines in case of partial
shipment of sales order line. To enable this feature, set the existing profile “OM: Charges
for Backorders” to a new option “Prorate”. Once enabled, both automatic and manual
lumpsum freight charges will be prorated on split lines (both shipped and new lines) in
case of partial shipment of sales order line.
Note that an additional setup is required for prorating automatic lumpsum freight charges.
Freight charge modifiers should be defined with the pricing phase where the Enter
Shipment event is not associated.
3.4.14.10. Ability to Create Sales Order Lines when Creating Release from Sales
Agreement
Currently, performing action “Create Release” from a sales agreement header/line
defaults header information on the new sales order.
In this release performing action “Create Release” from a sales agreement line defaults
header and line information on the new sales order. There is a new option to multi select
sales agreement lines. Selecting Actions → Create Release will create sales order with
lines for all the selected items and open the order in the Sales Order window.
In addition, a new action “Add to Release” is provided to add multi-selected sales
agreement lines to an existing sales order in the Entered status.
Oracle E-Business Suite Releases 12.1 and 12.2 Release Content Document Oracle Order Management 47
3.4.14.12. Extend Co-termination Support to Subscription Services
To simplify renewals and accounting, customers sometimes request all contracts to
terminate on the same date, such as the end of the calendar or fiscal year. This date is
called the cotermination date. In Oracle Service Contracts (OKS) this date can be setup at
customer account level.
The existing functionality in Order Management for services has been extended to
subscriptions services (sold from Order Management) to allow capturing service co-
termination option for subscription service.
Note that these two fields are read-only and are not displayed by default. The fields need
to enabled using the Folder functionality in forms and through personalization in HTML
pages.
Moreover, these fields are already available in Process Order API and OM tables.
Oracle E-Business Suite Releases 12.1 and 12.2 Release Content Document Oracle Order Management Command Center 48
order. It allows Customer Service Representatives to identify and expedite delayed
orders, to view and validate pricing information on new orders prior to booking them.
The CSR can also review orders that are projected to be late and act on them.
The Oracle Order Management Command Center feature is available at no additional cost
to licensed users of Oracle Order Management. It can be applied to Release 12.2.4 and
above.
3.5.2. Release 12.2.8
3.5.3.1.2. New attributes in Available Refinements and Order Lines Result Table
Following new attributes have been added:
Available Refinements : Customer Service Rep, Ship To State, Ship To Country,
Order Total, Line Amount, Order Type
Order Result Table : Customer Service Rep
Order Lines Result Table: Ship To State, Ship To Country, Shipment Method, Carrier
Oracle E-Business Suite Releases 12.1 and 12.2 Release Content Document Oracle Order Management Command Center 49
3.5.4. Release 12.2.9++
Currently, through Order Management Command Center, users can launch OM HTML
User Interface to further drill into the sales orders to view and/or update them.
In this release, users have an additional option to launch Forms UI for the selected orders
from Order Management Command Center.
User can select one order or one order line through a new column "Edit" provided in
"orders" and "order lines" result tables respectively. Clicking the “Edit” icon for an order
opens the selected order in Sales Order Form whereas clicking the “Edit” icon for an
order line launches the Order Organizer Form.
To open more than one order or order line in Forms UI, users can select multiple
order/order lines in Order Management Command Center and choose a new table level
action “Launch Order Organizer” provided in orders and order lines result table.
This will open Order Organizer Form with pre-queried search results for orders or
order lines respectively.
Oracle E-Business Suite Releases 12.1 and 12.2 Release Content Document Oracle Order Management Command Center 50
"selected" or "all" records. The export file is automatically downloaded once it is
generated successfully.
Order Management has implemented this feature to enable export orders and order lines
through a new table level action “Export” in results tables.
In this release, when users navigate from the Order Management Command Center to the
Sales Order UIs (HTML UI/Forms) and update the records, these updates will be pushed
automatically to ECC data store when changes are saved successfully. The updated
attributes will be displayed in the Orders Dashboard.
The new feature will provide following business values:
• Near real time data in ECC
• Superior data consistency between ECC and Order Management User Interface
• Enhanced user experience while performing transactional activity
To enable this feature, users can set the new profile “OM: ECC Enable Push Updates" to
“Yes”. This profile option determines whether to push updated data to the ECC data store
by calling ECC Push API when users navigate from Orders Dashboard to the OM HTML
UI, the Sales Order, and the Order Organizer.
Another new profile option “OM: ECC Push Time Limit” determines the wait time in
seconds for push update operation to complete synchronously. This profile option is
applicable only when push updates are enabled.
Both the profiles can be viewed and updated at Site, Application, Responsibility, and
User level.
Oracle E-Business Suite Releases 12.1 and 12.2 Release Content Document Oracle Order Management Command Center 51
is pinned for orders without alerts in few charts namely Orders by Request Date, Orders
by Order Date, and Orders by Customers.
Oracle E-Business Suite Releases 12.1 and 12.2 Release Content Document Oracle Order Management Information Discovery 52
• Search on unstructured order information including attachments and descriptive
flexfields
• Fully integrated with Oracle E-Business Suite
3.6.2. Release V6
Oracle E-Business Suite Releases 12.1 and 12.2 Release Content Document Oracle Order Management Information Discovery 53
In addition to the existing metrics, users can view useful summarized transactional
metrics related to Service Contracts and Finance Contracts for a customer party.
From the Transaction Summary page, the user can drill into the related Information
Discovery applications for Service Contracts and Finance Contracts to view
transactions in the respective Extension pages.
3.6.4. Release V8
Oracle Mobile Sales Orders for Oracle E-Business Suite is compatible with
Oracle E-Business Suite 12.1.3 and 12.2.3 and above. To use this app, you must
be a user of Oracle Order Management, with mobile services configured on the
server side by your administrator.
Oracle E-Business Suite Releases 12.1 and 12.2 Release Content Document Oracle Mobile Sales Orders for Oracle E-Business Suite 54
.
3.7.3.2. Added Adjustments Details Pages for Order Header and Line Adjustments
Two new pages have been added to show order header and line adjustments. New Order
Header Adjustments page can be accessed from Adjustments field at Order Summary
page whereas, new Line Adjustments page can be accessed from Adjustments field at
More Details page.
These pages show list of adjustments indicating Modifier Name, List Line, Adjusted
Rate, and Adjusted Amount.
Oracle E-Business Suite Releases 12.1 and 12.2 Release Content Document Oracle Mobile Sales Orders for Oracle E-Business Suite 55
3.7.3.4. Translation Support
This app is available in the following languages:
Brazilian Portuguese, Canadian French, Dutch, English, French, German, Italian,
Japanese, Latin American Spanish, Simplified Chinese, and Spanish.
Oracle E-Business Suite Releases 12.1 and 12.2 Release Content Document Oracle Mobile Sales Orders for Oracle E-Business Suite 56
3.7.7. Mobile Release 9.0 – Client Version 1.8.0
Oracle iStore provides the ability to compare two or more products side by side.
This enhancement provides users the ability to select items from the product catalog and
display a product comparison page showing the products selected and their attributes.
• Users have the ability to highlight the features they feel are important for each of
the products being compared. The total score for each product is computed by
adding the number of features highlighted for the product. The total score for
each product provides an additional data point in the product selection process
and the user may go with the product with the highest total score.
• Users have the ability to arrange the products being compared.
• As a result of this comparison users have the ability to select a product, the
quantity, and add it to the shopping cart.
The Oracle iStore Administrator has the ability to establish an unlimited number of user
defined attributes and groups to be used in product comparisons, thus extending the
product attributes that are available in the Item Master.
Oracle E-Business Suite Releases 12.1 and 12.2 Release Content Document Oracle iStore 57
3.8.2.2. Automated Password Generation for Secondary Users
Oracle iStore provides the automatic generation of passwords when a primary user
creates a secondary user, and the ability to reset the password for a secondary user.
This enhancement eliminates the need to specify the password when creating the
secondary user.
Oracle iStore provides the automatic assignment of application roles and responsibilities
when a primary user creates a secondary user.
This enhancement provides Oracle iStore installations the ability to automatically assign
defaulted roles and permissions when creating a new secondary user. The assignment of
roles and permissions has traditionally been a manual process; sometimes the primary
user may forget to include this step. This enhancement eliminates the extra step, thus
streamlining the secondary user creation process.
Oracle iStore will check for a duplicate contact record in the Trading Community
Architecture (TCA) Customer Master when creating a secondary user.
This enhancement detects duplicate contact records by checking the contact’s email
address against the user repository.
This allows the primary user to make modifications to the secondary user’s contact
information without introducing a duplicate contact.
The Payment Book functionality in Oracle iStore allows users to create, update and delete
credit card preferences. In this release, Oracle iStore provides administrators the ability to
disable the Payment Book facility and not retain or display credit card preferences.
This enhancement allows the Oracle iStore Administrator to selectively turn off the
Payment Book capability for selected B2B users. Additionally, the Payment Book
capability can be completely turned off for B2C users. If the Payment Book is disabled,
then the Oracle iStore application prompts the user for their credit card information
during the checkout process.
Media that is displayed within Oracle iStore is defined by an administrator, using Oracle
Content Manager to create and maintain content housed in a central repository. Media
content such as images, banners, schematics, data sheets, etc. is assigned to products
through the use of content components within Oracle iStore. When new products are
introduced through Oracle iStore, the administrator will establish the mapping
relationships between the product, its associated media objects, and the actual set of
graphical images to be displayed through the Oracle iStore user interface. Currently, this
is a manual task which the administrator must perform on a product by product basis; this
can result in a very time consuming set up process. The copy product content
Oracle E-Business Suite Releases 12.1 and 12.2 Release Content Document Oracle iStore 58
components enhancement enables the administrator to take existing media objects and
graphical images for an existing product and copy it across multiple new products.
This enhancement eliminates the repetitive steps needed when defining product media
content. The administrator can now bulk copy media content from one product to many
new products, thus streamlining the set up definition process for seeded and custom
content components.
Shopping lists in Oracle iStore are non-transactional entities that contain products which
the end user may wish to purchase, and also help to enable future repeated purchases.
Currently users must add products to their shopping cart, convert the cart to a new
shopping list or add the product directly to an existing shopping list.
In 12.1.3 we have provided a one-click shopping list management capability, making the
shopping list management process more streamlined and intuitive. Users can now add a
product directly to an existing shopping list or a brand new shopping list with a single
click, eliminating the extra steps required in earlier versions of iStore.
When browsing the product catalog pages within Oracle iStore, a user may want to view
additional information and attributes for a given product in order to make an informative
purchasing decision. Viewing this information required the user to click on a product
hyperlink to display the product details on a separate page. The product detail pop-up
enhancement introduces a new user interface control that provides a pop-up window
when the user selects a new detail icon. Upon invoking this new user interface control,
the user can view more information about the product, and can add that product directly
to the shopping cart.
This enhancement eliminates the need for the Oracle iStore user to navigate to the
product detail page in order to see additional information for a given product.
Currently, Oracle iStore shopping carts enable users to select products when placing an
online order. As user decides to purchase a product, they place it in their shopping cart
by clicking on an “Add to Cart” button. This adds the product to the shopping cart, but
also navigates the user to the shopping cart page. This navigational behavior can be
distracting because the user loses the product catalog context upon adding products to the
shopping cart.
The Add To Cart Navigation enhancement simplifies the shopping cart process flow by
allowing the Oracle iStore user to add products to their shopping cart while remaining
positioned on the current product catalog page. This enhancement streamlines the
shopping cart process flow by eliminating additional steps.
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3.8.4. Release 12.1.3+
3.8.4.1. Multi-customer Access
Oracle iStore Multi-customer Access provides an iStore B2B user the ability to view and
place orders on behalf of multiple customers using a single login ID. The B2B user can
log in to the iStore Customer application and can interact with their default customer, and
if given access to additional customers, can then use a new Switch Customer interface in
the Welcome Bin to change the context of their customer and place orders or view order
history for the “switched” customer.
This enhancement eliminates the need to establish separate B2B user logins for each
customer that the user needs to transact with, and leverages the Trading Community
Architecture (TCA) which supports user responsibilities and roles for “Self Service
Users”.
Oracle iStore’s Direct Item Entry page supports the use of Cross Reference Type and
Cross Reference Part Number when specifying the product. This enhancement allows
B2B users the ability to specify their own familiar part number instead of having to know
or remember the internal inventory item number on the merchant’s iStore site.
With this enhancement, B2B users can specify the product on the Direct Item Entry page
in one of the three ways:
The above information is passed to Order Management when the cart is placed as an
order in Order Management.
During the checkout process, Oracle iStore merchants have the ability to enforce that a
purchase order number be specified on the B2B and B2C Billing pages. This new feature
within Oracle iStore can be enabled through the use of a new profile option.
The mandatory purchase order enhancement helps streamline the order and fulfillment
processes and prevents orders from failing when a purchase order is mandatory on the
Sales Order.
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3.8.5. Release 12.2
3.8.5.1. Carousel Views for Related Products
Oracle iStore users can be presented with a list of related products within the product
detail page, as well as the shopping cart page. The user must then scroll through a
potentially long list to review the related products. The Carousel View enhancement
provides an alternate way of displaying long lists of related products by introducing a
sliding carousel control; this allows the Oracle iStore user to review the list of related
products horizontally. The user can toggle between the “List” view (which is the current
application behavior), and the “Carousel” view.
This enhancement eliminates vertical scrolling and takes advantage of the screen “real
estate”. The carousel view provides a more streamlined and less cumbersome interface
when viewing related products.
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This feature enhances iStore personalization by enabling B2B and B2C users to choose
from four different notification styles. The new notification styles are “HTML mail”,
“HTML mail with attachments”, “Plain text mail” or “Plain text mail with HTML
attachments”.
This feature is back-ported to 12.1.3+.
3.8.9. Release 12.2.8
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3.9.2.1. Customer and Cross Reference Part Number Search
The Oracle iStore Enhanced Product Search feature includes the ability for users to
search on Customer Part Numbers. This allows iStore users to search on products using
their own familiar part number without having to know or remember the merchant’s own
internal part number. iStore users can also search on Cross Reference Part. This allows
iStore users to search on products using cross-referenced part numbers established by the
merchant. To further qualify an item’s Cross Reference Part Number, the user can also
include a Cross Reference Type to filter on the Cross Reference Part Number. Both the
customer and the cross reference part number search provides the iStore user with the
capability of utilizing alternate ways when referencing and searching on product catalog
items (in conjunction with internal Oracle Inventory part numbers).
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3.10.2. V6
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“Partial Search”, “Show More”, “Exclude All” and “Select All”. New capabilities that
have been added include:
• Partial value search in Available Refinements. Example: *text*
• Partial record search for the following attributes:
o Product Name
o Product Number
o Customer Part Number
o Cross Reference Part Number
o Cross Reference Type
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Out of the box, the ODI maps allow the shipment request batches to be sent to Oracle
EBS Distributed WMS. The shipment request output can also be used by any 3rd party
Distributed Warehouse Management System / Logistics Service Provider system.
3.11.3. Release 12.2
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Additionally in release 12.2.5 a new SCEM designer Web Application is introduced that
makes the designer now available on a Web Browser for easy and quick creation and
editing of business flow templates.
Oracle Installed Base uses ‘Counters’ to help track usage of a product or track equipment
operational details like run hours which can be used for various purposes like Billing or
Maintenance planning.
Oracle Installed Base is a foundation product for Oracle Asset Tracking and Enterprise Asset
Management.
Even though Install base tracks all transactions performed on an IB tracked item, for
some organizations it is suffice to track only customer owned item instances. To support
such customer requirement, an additional option has been provided for Install Base
tracking in this release. With this option, such customers can avoid the present default
behavior that tracks both enterprise and customer instances.
These business users can leverage this new option in Install Parameters to track "Only
Customer Owned Instances" and still be able to perform after-sales transactions such as
RMA, Field Service Return on the IB instances.
By enabling this Option the IB Tracking restricts itself from creating any internal instances
and the lifecycle of the IB tracked item starts only on Order Fulfillment to external customer.
Note: Since eAM and Asset Tracking products track internally owned assets for asset
lifecycle tracking, this new option should not be adopted by customers who are using these
products.
The customer Install Base functionality – which lets organizations to track only
customer/party related transactions on products - was introduced in Release 12.2.4.
Extending that option as a setup at the Item level is added as part of Release 12.2.5. With
this enhancement, you would be able to specify the preference for Install Base tracking at
the master item level. This provides more flexibility to use this feature based on an
individual item’s tracking needs.
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3.13.3.2. Install Base Transaction performance improvements
Install Base Transaction processing mechanism is moved away from the Service
Fulfillment Manager (SFM) queue to Install base interface based processing.
Inventory serial tagging functionality is being extended to the Sales Order Pick
transaction in Release 12.2.5. This is applicable for non-Serial controlled Items and
Serial control at Sales Order Shipment items. Install base changes have been incorporated
to support this feature for IB tracked items as well.
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3.14.2.4. Identify Installed Base by Geography
Oracle Installed Base Information Discovery lets users to view and lookup the customer
products that are located in a particular geography like Country/State etc., This broadened
search feature allows users to get a consolidated view of product profiles in a geographic
region and utilize that information in after-sale activities like service planning, delivery
and deployment.
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4. New and Changed Features in Contracts
4.1. Oracle Sales Contracts
4.1.1. Release 12.1.1
With 12.1.2, users can directly create and edit the clauses in Microsoft Word leveraging
additional formatting features. Importing clause text from Microsoft Word and exporting
clause text to Microsoft Word for edit have been incorporated into both the Contract
Terms Library and the contract authoring flow.
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• Numbering schemes (roman numerals, alphabets, numbers) and their indents,
including hanging indents
• List items with non-numbered text between them
• Indent and tabs (Tab spacing/width is determined based on style sheet
information)
• Line spacing
• Text alignment (left, right, and center justification)
• Table formatting
• Hyperlinks, page breaks, and symbols defined in Unicode
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Expert feature. A new profile option “OKC: Use Contracts Rules Engine” will
control whether the new Contract Rules Evaluation Engine or the original Oracle
Configurator rules engine will be used. This is applicable for both rules
activation and runtime of the Contract Expert feature. This feature is forward-
ported to 12.2.2.
4.1.3.4. Enhancements MS Word Synchronization
Often it is convenient during negotiation and redlining to edit the contract offline in a
word processor. Contract administrators or legal will download the contract into
Microsoft Word for redlining and collaboration and upload the changes made. MS Word
Synchronization is now available for contracts having clauses which were originally
authored in MS Word and imported. This feature is forward-ported to 12.2.2.
4.1.3.5. Apply Multiple Templates to a Sales Document
Previously the system allowed the user to apply only one sales contracts template to the
sales document. The user could change the template if needed. However, often an
organization may have multiple templates which need to be applied to a document. This
new feature allows the user to select and apply multiple templates to the document. All
the clauses from the new templates flow into the document. The user can also view the
different templates that have been added to any document.
4.1.3.6. Multi Row Variables
Users can create user defined manual variables that are tables containing one row per line
or multiple rows. Contract Preview will print the variable values according to the layout
defined for the variable. These variables are not available for Contract Expert Rules. One
example of how multi row variables can be used is that users can create dependent
variables and then integrate those variables to user-defined attributes.
4.1.3.7. Deviation Report for Repository Contracts
Deviation Reporting is now available for Repository Contracts, both as a download and
attached to approval notification. Standard terms may be modified during contract
negotiations, resulting in deviations from company standard policies. For example, a
company may require special approvals for refund terms beyond thirty days. Deviations
in standard terms are also reported in addition to clause deviations to ensure proper
visibility during review and approvals. Business practice organizations can setup these
policy rules and enforce them across the enterprise. The rules can be based on user-
defined variables or responses to other questions asked during the contract authoring
process. These deviations are reported together with other clause deviations in a single
report that can be included for approvals. For each deviation, the report also includes
information on what the standard values should be, and any additional approvals that may
be required. This feature is forward-ported to 12.2.2.
4.1.3.8. Clause Analysis for Repository Contracts
Clause Analysis is now available for Repository Contracts. Legal or Finance may want
to quickly identify all existing contracts that use a certain language that is considered
risky to accurately determine risk exposure. Analyzing the contract language may also
help in revising existing standards to streamline future contract negotiations or reduce
risk. For example, companies can identify the clauses that have been modified the most,
and either revise them to be compliant with industry standards or enforce tighter controls
to avoid such modifications. Users can search for all contracts where certain clauses are
used, or have been modified. The search can be narrowed using various criteria like
contracts with a specific customer, contracts above a certain amount, or contracts
authored using a specific template. Information on the number of times a certain clause
has been used or modified is also provided as part of the results. The results can be
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summarized by clause type or clause title and exported to Microsoft Excel for further
analysis. This feature is forward-ported to 12.2.2.
4.1.3.9. Contract Usability Enhancements
The following usability enhancements have been made to improve user productivity:
• Users can view the clause number in the following pages: Add Clause, Contract
Expert Summary, Structured Terms, Update Variables, and Validation Results
• Users can sort the clauses in each section based on the clause number.
Additional flexibility to specify tailored sorting rules is supported by the hook
OKC_CODE_HOOK.sort_clauses.
• Users can create a hyperlink in the Instruction Text column of a clause, click on
the hyperlink, and navigate to an external page.
• Users can add the Clause Description field to the Contract Template, Rules
definition and Contract Terms pages. By default the field is hidden. This field
can be updated from the Contract Template and Rules definition pages. The list
of values for this field comes from a user-defined lookup.
• To support driving contract compliance, the list of all approvers and history of
actions is now available on the Repository Contracts History tab.
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4.1.4. Release 12.2
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4.2. Oracle Service Contracts
4.2.1. Release 12.1.1
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• OKS: Number of Child Requests for Service Contracts Main Billing to control the
number of child requests to be spawned. The default value is 30 in order to
maintain backward compatibility.
4.2.2.3. Mass Update Tool
A new Mass Update Tool, which is available from the Service Contract Authoring form,
can help users manage service contracts with a large number of lines/sub lines. Users can
sort and then update individual lines or a group of lines – such as all lines, all lines for a
configuration, or all lines for a given serial number. Changes are processed in the
background, so that the user can immediately continue onto their next task.
4.2.2.4. Prevent Deletion of Line/Sub line during Contracts Renewal
Oracle Service Contracts has introduced the ability to disallow deletion of lines/sub lines
during contracts renewal to improve contract revenue leakage analysis. When the customer
does not want to continue a service, the line/sub line should be cancelled during the renewal
process. Disallowing deletion of renewed lines/sub lines will ensure users are properly
cancelling lines/sub lines. Administrators and management have the ability to configure
which users will not be allowed to delete lines/sub lines during contract renewal process.
This is managed using the profile “OKS: Delete Renewed Contract Lines or Sublines.”
When the profile is set to ‘No’, then the user will be required to cancel lines using an
appropriate status value along with an appropriate reason for cancelling the line.
4.2.2.5. Carry Over Self-Service Decline Code onto Service Contract Cancellation
Reason
When customers decline to renew service they select a decline code. This decline code
will now carry over onto the service contract cancellation reason to improve contract
revenue leakage analysis.
4.2.2.6. Revalue Contract during Change in Currency
A new profile option “OKS: Revalue Contract Using Currency Conversion Rate” allows
users to configure whether to automatically re-price or allow manual revaluation when the
currency is changed on a service contract.
4.2.2.7. Specify Cc E-mail Addresses during Quote and Reminders
Users can specify cc email addresses for email quote and reminders as a part of the contract
renewal process.
4.2.2.8. Selective Update of Warranty Contracts upon IB Transfer of Ownership
In certain business scenarios the service during warranty period is provided by the OEM
and during extended warranty is provided by a Partner. In such cases, this feature allows
you to update only the warranty contracts upon IB transfer of ownership. This feature is
forward-ported to 12.2.4.
4.2.2.9. Re-price on Renewal Consolidation
As a part of Renewal Consolidation, only the lines/ sub lines that are moved from the
Source to the Target Contract are Re-priced as per Target contract’s Price List. All the lines
existing on the Target contract prior to Renewal Consolidation exercise are not re-priced
automatically. This feature is forward-ported to 12.2.4.
4.2.2.10. Flexible Invoice Text Defaulting
A new profile option “OKS: Update Invoice Text during Renewal” allows users to
configure whether the invoice text will be defaulted from the original contract or the
renewed contract.
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4.2.2.11. Service Contracts Usability Enhancements
The following usability enhancements have been made to improve user productivity:
• When adding sub lines to an Extended Warranty service line, the Product List of
Values shows available instances with several different sort sequences to choose
from: Party, Site, Customer, System, Item and Model. Now Configuration will also
be an option which displays available instances based on the installed base
configuration. It shows top level instances and allows the user to drill down to see
all instances in the configuration. As with other levels, users should be able to
select one or more displayed instances to add to the contract.
• The cascading attributes action has been enhanced to support concurrent
processing. When a service line had a large number of sub lines, users were forced
to wait until the entire cascade action completed. Now users can specify attributes
to be cascaded to all sub lines in the Cascading Attribute form, and the user can
continue updating the contract while the concurrent program completes in the
background. This is managed through a profile “OKS: Cascade Attributes Using
Concurrent Request.” In the case of the user changing the Effectivity Date on a
service line, then using this feature the user can default the same effectivity date to
all the associated sub lines.
• Users can review the contract details from the FYI (For Your Information)
notification page. When a FYI notification is received by an external user, then the
user can access the contract details link on the notification and launch the Contract
Details page. The user can launch the page only if he/she has access to the contract.
• During entitlement search, users have the option to view the subscription contracts
having service lines covering item instances. This is managed using the profile
option “OKS: Display Subscription Contracts in Entitlements.”
• During entitlement check, the Respond By and Resolve By dates are returned to
the service request even when they fall outside of the contract coverage effective
start date and end dates.
• During entitlement check, the calculation of ‘Response By’ and ‘Resolve By’ time
takes into consideration the customer’s availability defined in the ‘Access Hours’
setup in Field Service application.
• Users can view the line and sub line number in the status change history page.
• Users can update the billing streams based on the original billing streams
duration. Also, the end date gets adjusted to match the new end date for the line.
• Users can now view the Card Holder’s name for the card specified in the Payment
Method – both at the header as well as contract lines. The card holder’s name is
shown in the Credit Card Number LOV while selecting the credit card. In addition,
if the user is required to enter the details for a new credit card, they can specify the
card holder’s name. This feature is forward-ported to 12.2.4.
• Users can now choose to display either the item description or item part number in
forms as well as HTML pages. This is controlled via the profile option ‘OKS: Line
Level Item Display Preference’.
Contract consolidation can have multiple business drivers, such as customer’s request,
installation location of a group of assets etc. Users can now move assets from multiple
source contracts, to a single target contract. This helps in improving the maintainability of
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customer contracts, and avoids duplication of assets across the contract base. The
movement of assets is recorded in the execution history of the source contracts.
A new profile option “OKS: Change Party in Contract Merge” allows users to move assets
across the customer base. The re-pricing of the assets moved to target contract is controlled
using “OKS: Pricing Method for Contract Merge” profile option. This feature is forward-
ported to 12.2.4.
There might be business need to cover High priority tasks round the clock, but it doesn’t
justify providing similar coverage to a Low or Medium priority task. Oracle Service
Contracts now provides the capability to define contract Coverage Time, Reaction Time
and Resolution Time based on the severity of the task. This enables service organizations
in providing assistance to tasks as per the severity. This results in cost savings by avoiding
manual interventions that are otherwise needed for modifying the planned end dates and
rescheduling tasks as per the severity.
Prior to this release, users defined Reaction and Resolution Times based on specific
number of hours it took to respond to a task. With this release, Reaction and Resolution
Times can be defined as variable number of hours depending on when a task gets created,
thereby ensuring compliance with the promised service level agreements. This feature is
forward-ported to 12.2.4.
In certain geographies, such as Latin America, the customers accept invoices only till a
specific day of the month after which they are sent back to the service provider. With this
release, the application provides users the ability to specify the range of days on which the
invoices are accepted by the customers. Any invoice falling outside this range is sent to the
customer in the next billing cycle.
A profile option “OKS: Enable Interface Date Range” with a value of ‘Yes’ enables users
to honor customers’ invoicing preferences by recording the range of days on which the
invoices are accepted by the customer. This feature is forward-ported to 12.2.4.
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the customer and even add the quote to the email. The system displays a Confirmation
Message when the process completes successfully and a record is made in the Contract
history, emails are sent if opted for and the Contract’s Negotiation Status is set to “Quote
Published”.
This feature is forward-ported to 12.2.5.
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for creating subscription contracts are Subscription Template, Duration and Period,
Service Start Date and Service End Date, Service Billing Profile, and Service Billing
Option.
Service Billing Profile is the value that is set for a sales order and lets the user to bill using
multiple periods. If this value is not set for a sales order, then the service or subscription
lines consider the Service Billing Option value as Full Billing from Order Management.
Service Billing Option values are ‘Full Billing from Order Management’, ‘Full Billing
from Service Contracts’ and ‘First Period Billing from OM, Subsequent from Contracts’.
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setup, subscriptions will be setup as a promotion with corresponding subscription
template.
Correspondingly, Service Contracts provides an API for Order Management to
calculate the quantity based upon the period, UOM, item, inventory organization
and subscription template id. This quantity is used as a source by Advanced Pricing
to calculate the price.
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4.2.8. Release 12.2.9
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4.2.10. Release 12.2.11
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Oracle Service Contracts Command Center feature is available at no additional cost to
licensed users of Oracle Service Contracts. It can be applied to Release 12.2.4 and above.
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4.3.4.3. Enhancement to Metrics
New metric to indicate contracts which are terminating in next 60 days, users can use this
information to start communication with the customer.
Number of counters for which meter readings are past due date, but within grace
duration.
Contract Renewal Command Center is a solution that allows users to effectively manage
contract renewals, proactively monitor performance metrics, and efficiently monitor
customers’ service experience, to achieve maximum customer satisfaction. Renewal sales
representatives can leverage the functionalities offered by Sales Representative Command
Center dashboard and renewal sales managers can leverage the Sales Manager Command
Center dashboard. With the powerful search feature, guided navigation, and drilldown
capabilities of Endeca Extensions for Service Contracts, service organizations can improve
compliance with service level agreements as well as keep the entire organization in sync.
Higher customer satisfaction levels can be achieved by constantly monitoring and
addressing issues in a timely manner, which otherwise could potentially have an adverse
effect on the quality of service being delivered.
4.4.2. V5
Renewal sales representative’s main job is to ensure on-time renewal of all the assigned
contracts and provide timely response to all customer queries. Information about
customers’ satisfaction with past service experience, their financial health and credit rating
assist the sales representatives in forecasting whether customers’ would be renewing their
contracts or not.
Renewal sales managers, on the other hand, need to monitor the day to day activities of the
sales representatives reporting to them and track their performance. Their main tasks are
ensuring accurate renewal forecast, mitigating cancelation and termination risks and
determining patterns in cancelation and termination reasons.
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4.4.2.2. Monitor Renewal Performance Metrics
Key Performance Indicators (KPIs) like Renewal Rate, Cancelation Rate, Termination
Rate and On Time Renewal provide critical insights into the renewal process and a good
idea about the extent of service revenue leakage and customer satisfaction levels. These
KPIs also help service organizations in evaluating the performance of the sales
representatives by helping them compare the actual performance with the targets assigned
to them.
The Command Center allows users to monitor customer’s service requests and address
issues in a timely manner thereby ensuring high quality of service being delivered. It allows
them to proactively take actions to keep the entire service delivery organization in sync
and ensure that all the agreed terms and conditions are impeccably honored.
Business events such as bankruptcy, litigations, claims, and so on, provide indication about
customers’ financial health and resultant credit rating, thereby providing an indication of
their likelihood of renewing the contracts in the future. The Command Center dashboard
is the single source of truth of all the customer information that can help in accurately
forecasting contract renewals. Thus the service delivery organization is able to get a more
accurate picture of forecasted service revenue and is able to proactively monitor high risk
contracts that could potentially get canceled or terminated.
The Command Center dashboard provides visibility into the service revenue leakage
occurring due to the cancelation or termination of contracts by customers for different
reasons. It provides the sales managers the necessary tools to determine trends in contract
cancelations and terminations. These insights can help the service delivery organization to
take corrective or preventive actions.
4.4.3. V6
Equipment financiers and service providers must effectively manage relationships with
customers and partners to pave the way for attaining customer and partner loyalty while
increasing operational efficiency and balancing ROI for all stakeholders. This new
module consolidates the needs of both Oracle Lease and Finance Management and Oracle
Service Contracts users by providing a relationship-driven view of equipment financing
and service contracts through a command center dashboard as well as analytical portals
that leverage transactional data generated in Oracle as well as external sources.
The Contract Renewal Command Center provides insights organized into objective-
driven pages that provide metrics, charts, graphs and other data to help you manage
customer and partner relationships and make the right decisions to drive loyalty and
balance value.
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and customer service information generated during your interactions with them to help
you:
• Drive customer loyalty
• Drive repurchases
• Increase your share of the customer’s spending on financing and service
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