Professional Documents
Culture Documents
CBLM 4 - Providing Valet Service
CBLM 4 - Providing Valet Service
Sector:
TOURISM
Qualification:
HOUSEKEEPING NC II
Unit of Competency:
PROVIDE VALET/BUTLER SERVICE
Module Title:
PROVIDING VALET/BUTLER SERVICE
HOW TO
USE THIS
COMPETENCY BASED LEARNING MODULE
MODULE DESCRIPTOR:
This module covers the basic knowledge, skills and attitude required
for valet service providers in a commercial accommodation establishment.
Experienced staff members with sound organization and interpersonal skills
generally undertake this role.
LEARNING OUTCOMES:
LO 1 Identify valet services
LO2 Perform proper coordination to ensure optimum privacy, security and
confidentiality of all guests.
LO 3 Display professional valet standards
LO 4 Ensure proper handling of guest’s property.
ASSESSMENT CRITERIA
Identify services required or preferred by guests in accordance with
establishment procedures.
Establishes rapport and goodwill with guests through oral/ written
communication.
Coordinate with rooms keeping supervisor for the delivery of processed items in
accordance with establishment Standard Operating Procedures.
Coordinate with Front Office/ Housekeeping in accordance with Standard
Operating Procedures.
Inform laundry office of his whereabouts in case of need for his service.
Coordinate with sorter/ marker about special instructions of guest.
Checking laundry items for damages and inform guest immediately if there are.
Rapport is established and feeling s of goodwill are enhanced between the guest
and the establishment through good oral and written communication.
Introduction:
“Butler” is a servant in a wealthy, large household and “Servant” is an
older English term for "Domestic Worker". A “Domestic Worker” is someone who
works within the employer's household and perform a variety of household
services for an individual or a family, from providing care for children and elderly
dependents to cleaning and household maintenance, known as “housekeeping”.
Responsibilities may also include cooking, doing laundry and ironing, food
shopping and other household errands. Some domestic workers live within the
household where they work.
Valet or Varlet is a “French Term” which means ““male servants””. In
Valet, the “T” is being silent.
As the Valet termed for “male servants” and its meaning is the
“Housekeeper” is for “Woman” who is in charge for caring for the entire house
and its appearance.
In modern usage, the Hotel Valet/Butler is an employee who performs
personal services for guests making sure that everything is properly and efficiently
attended.
Butler is also known as “Personal Assistant of Guest” or (P.A.)
TESDA Date Developed: Document No.
REGION 02 HOUSEKEEPING JUNE 7, 2011 Issued by: Page 9 of
NC II 120
Developed by: Revision No.00
Providing
Valet/Butler Service SUSANA D. AGDUYENG
MARCELA S. JOSE
SONITA D. CAMACAM
MELCHORA P. OLIVERAS
DELIA M. MALANA
Butler is usually in a Five Star Hotel or in a Big Hotel as part of their high
and quality service.
Butler most likely to wear business attire or suit designed by establishment
as their uniform.
Butler Service is a personalized service given to guest who request for
special service to attend his needs.
Valet is also used for people performing specific services:
Parking Valet - a service employee who parks cars for guests.
Car Valet - an employee who is paid to clean people's cars professionally.
Valet - a professional wrestling term for a person who accompanies a
wrestler to the ring - originally a beefy man but now usually a busty woman.
HISTORY
Throughout history, the word “Butler” has been associated with service. The
definition of “Service” in the dictionary reads:
- Occupation or function of serving the State, an institution or an
individual;
- Organization and personnel supplying some public demand;
- Contribution to the welfare of others.
Considering this definition, it may be said that the Butler is someone who
provides services. The fact that butlers used to serve their guests the butler’s
whole life- put them in an unparalleled position: they got to know their guest like
no one else did, which allowed them to anticipate their needs, ensuring that those
needs were satisfied just as they had been requested, guaranteeing the quality of
the service provided and, therefore, the guest’s full satisfaction.
As the Hotel industry evolved, hotels not only adopted infrastructures never
before imagined but also developed and perfected the services available to their
guests in order to make them feel more comfortable and foster differentiation
within the industry.
One of such newly developed services is the Hotel Butler. Which is the
difference then between this type of butler and the traditional butler.
As any business, Hotels are concerned with profitability. This is achieved
through high occupancy levels, which is a result of guest- loyalty. Guests loyalty is
not simply a matter of meeting the customers’ expectations, but of course
exceeding them.
The Hotel Butler is the HOTEL’s best tool for providing personalized service,
offering a unique experience and an unforgettable stay that will make the guest
want to return.
What are the different services offered by a Hotel Butler and those provided
by any of the other positions mentioned above?
When the Butler is taking the tray to the room, the Hotel Butler must not
only offering breakfast or tea; he must also have an amount of information
As we look for ways to improve our rapport with guests, customers, clients
and prospects let's cast our gaze to improve. It might surprise to learn that even in
something as spontaneous as Improvisation there are rules to play.
1. Active Care: Don’t wait to be asked
Show that you care about other people. Not just by being nice and friendly
but by going out of your way to help them.
Show interest not only in the subject but also in the person. Indicate that
you care about them.
2. Co-location: Just be nearby
Arrange to be near the other person. Start just by saying “hello” in passing
and gradually build the relationship from there.
When you regularly see most people, you learn that they are not a threat
and that getting to know them is easy. And when you get to know people, you
often find that they are quite nice, as most people actually are.
3. Encouraging: Getting them to speak
An important way you encourage others is in the signals you send, both via
the words you use and also the non-verbal signals.
Sometimes all you want to do is to encourage people to talk about whatever
is on their mind. This is useful in general social situation or when you want to give
them time and space to get out something that is bothering them but they
currently do not want to talk about.
You do not need to say anything to encourage people to keep talking. Here
are a few things you can do to keep them talking, as well as using other body
language, such as:
Silence: Nature abhors a vacuum and so do people. Stay quiet and they will
fill the gap.
Raised eyebrows: Raise one or both (if you can't do one) eyebrows
expectantly.
Tilted head: Tilt your head sideways, perhaps in combination with the
eyebrow-raise.
TESDA Date Developed: Document No.
REGION 02 HOUSEKEEPING JUNE 7, 2011 Issued by: Page 17 of
NC II 120
Developed by: Revision No.00
Providing
Valet/Butler Service SUSANA D. AGDUYENG
MARCELA S. JOSE
SONITA D. CAMACAM
MELCHORA P. OLIVERAS
DELIA M. MALANA
Nod: Nodding shows agreement and interest.
Noises: Make encouraging noises, such as 'uh-huh', 'mm', etc.
A. Picking- up laundry
Procedure:
1. Room attendant, room boy or valet runner (whoever is in charge) shall
pick up the guest laundry together with the laundry list from the
guestrooms.
a. Guest shall fill up the laundry list (see the next page) and may
request for pick-up either through the Housekeeping or laundry
office guest phone or through the Front desk or to any room
supervisor or room attendant.
ISAT HOTEL
LAUNDRY VOUCHER
Voucher No. 1
(Partial list of items only)
Name Guest: Room No. Date/Time:
Mr. Juan dela Cruz 203 September 30, 2006. 8:30 AM
Guest Hotel Articles Price Total Amount Damages if any
Count Count
FOR PRESSING (partial list)
2 2 Suit 35.00 70.00
2 2 Trousers 40.00 80.00
1 1 Jacket 35.00 35.00
2 2 Barong Tagalog 50.00 100.00
3 3 Shirt Long Sleeves 50.00 150.00
2 2 Sport Shirt 45.00 90.00
1 1 Vest 25.00 25.00
1 1 Necktie 5.00 5.00
- - Silk shirt 30.00
FOR WASHING OR DRY CLEANING
2 2 Suit 35.00 70.00
2 2 Trousers 35.00 70.00
1 1 Jacket 25.00 25.00
2 2 Barong Tagalog 20.00 40.00
2 2 Sport shirt 20.00 20.00
1 1 Vest 10.00 10.00
1 1 Necktie 5.00 5.00
- - Silk shirt 20.00
Remarks or Total P 795.00
instructions from guest
Extra charge _________
Suit (Dry Cleaning)
Sub Total ________
Trousers (Dry Cleaning
Sales tax _________
Barong Tagalog (Hand
wash) Service charge 10 % ___79.50___
LAUNDRY VOUCHER
Voucher No. 1
(Partial list of items only)
Name Guest: Room No. Date/Time:
Mr. Juan dela Cruz 203 September 30, 2006. 8:30 AM
Guest Hotel Articles Price Total Amount Damages if any
Count Count
FOR PRESSING (partial list)
2 2 Suit 35.00 70.00 -
2 2 Trousers 40.00 80.00 -
1 1 Jacket 35.00 35.00 -
2 2 Barong Tagalog 50.00 100.00 double creases in sleeves
3 3 Shirt Long Sleeves 50.00 150.00 -
2 2 Sport Shirt 45.00 90.00 -
1 1 Vest 25.00 25.00 -
1 1 Necktie 5.00 5.00 -
- - Silk shirt 30.00 -
FOR WASHING OR DRY CLEANING
2 2 Suit 35.00 70.00 -
2 2 Trousers 35.00 70.00 -
1 1 Jacket 25.00 25.00 -
2 2 Barong Tagalog 20.00 40.00 -
2 2 Sport shirt 20.00 20.00 -
1 1 Vest 10.00 10.00 -
1 1 Necktie 5.00 5.00 -
- - Silk shirt 20.00 -
Remarks or Total P _795.00
instructions from guest
Extra charge _________
Sub Total _______
Sales tax _______
Service charge 10 % __79.50___
Total Charge P __874.50___
ISAT HOTEL
LAUNDRY DEPARTMEMT
DAMAGE ADVICE
NAME OF GUEST: Mr. Juan dela Cruz
ROOM NO. 203 DATE: September 30, 2010 TIME: 8:30 AM
We are constrained to return to you the attached laundry items inasmuch as we
have noticed the following on the garment when it was sent to us for laundry.
{ } Discolored areas spots { } double creases
{ } stains { } deformity
{ } with shrinkage { } worn-out
{ } has shiny patches { } with cut/tears
{ } not fit for the processing you requested (i.e. not for machine wash but for dry
cleaning to avoid damage.)
As these are in excess of what is normal, we cannot guarantee that the garment will
be laundered/dry cleaned, Pressed to your satisfaction. Please let us know what
you would like us to do.
{ } The other items are being processed to avoid further delay and will be
delivered to you shortly.
Your comments:
________________________________________________________________________________
Thank You,
LAUNDRY DEPARTMENT
______________________________
Guest Signature
TESDA Date Developed: Document No.
REGION 02 HOUSEKEEPING JUNE 7, 2011 Issued by: Page 25 of
NC II 120
Developed by: Revision No.00
Providing
Valet/Butler Service SUSANA D. AGDUYENG
MARCELA S. JOSE
SONITA D. CAMACAM
MELCHORA P. OLIVERAS
DELIA M. MALANA
5. Pick up items are place in plastic laundry bag (must be segregated to avoid
contamination) then place directly at the linen chute, then records in the
logbook all soiled linen were gathered from the chute, indicating the
number of pieces for each item and damages if any.
1. What are the important data in the laundry voucher when you pick up
laundry items?
1. Pick up the guest laundry together with the laundry list from the
guestrooms.
2. Validate actual counts of items against the one listed in the laundry list.
3. Check for possible damages like missing buttons, discoloration, etc.
4. Inform the guest (if he is around) of the noted damage.
5. If stains or damage are found in the item, fill up the guest notification form
to notify the guest of noted damage or any discrepancy.
6. Pick up items are place in plastic laundry bag (must be segregated to avoid
contamination) then place directly at the linen chute, then records in the
logbook all soiled linen were gathered from the chute, indicating the
number of pieces for each item and damages if any.
7. The soiled items are turned over to the linen in charge. The latter shall
acknowledge receipt of the item by signing in the endorsement form in the
logbook.
CRITERIA YES NO
Establishes rapport and goodwill with guests through oral/
written communication.
Comments/Suggestions:
LAUNDRY VOUCHER
Voucher No. 1
(Partial list of items only)
Name Guest: Room No. Date/Time:
Remarks or
instructions from guest
Total P ___________
_________Dry Cleaning)
Extra charge _________
_________ (Dry Cleaning
Sub Total ________
_________ (Hand wash)
Sales tax _________
The rest are for
machine wash. Service charge 10 % __________
2. Fold or hang the Items should be placed inside a Put () mark on the item
items (whichever is plastic bag. in the laundry after it has
appropriate) been checked.
Check the bag whether:
1. it is complete with all
laundry items
2. Whether the right items
are placed therein.
1. What are the proper steps in sorting, endorsing and delivering of guest
laundry?
CRITERIA YES NO
Establishes rapport and goodwill with guests through oral/
written communication.
Check all received items against the tag and sorts them.
Comments/Suggestions:
Perform Job Sheet 4.2-2 Evaluate your own work using the
performance criteria
Keep a copy of your work for the next
activities
Mini-bar
Attendant Gardener/Grounds Valet Runner
Maintenance
Steam
Presser/Ironer
VALET RUNNER
Basic Function: Responsible for the pickup and delivery of laundry items of
guests also those for house use
Specific Duties:
1. Picks up guests’ items for laundry and endorses them to sorter/marker for
proper classification
2. Checks laundry items for possible damages and immediately informs the guest
about it. Also indicate noted damages in the record.
3. Informs the sorter/marker about the special instructions of guests regarding
the latter’s laundry items.
TESDA Date Developed: Document No.
REGION 02 HOUSEKEEPING JUNE 7, 2011 Issued by: Page 42 of
NC II 120
Developed by: Revision No.00
Providing
Valet/Butler Service SUSANA D. AGDUYENG
MARCELA S. JOSE
SONITA D. CAMACAM
MELCHORA P. OLIVERAS
DELIA M. MALANA
4. Helps in sorting finished items that are ready for delivery.
5. Delivers processed guest’ laundry making reference to tag number and room
number and makes sure these items are delivered on time.
6. Coordinates with the room keeping supervisor for the delivery of all processed
items when guest are not in their rooms.
7. Informs the laundry office of his where about in case there is any call for pick
up and immediate delivery.
8. Coordinates with Front Office/housekeeping regarding information on room
changes to avoid wrong delivery.
9. Performs other related duties as maybe assigned by his/her supervisor.
1. Basic Function: Responsible for the pickup and delivery of laundry items of guests
also those for house use
2.
a. Picks up guests’ items for laundry and endorses them to sorter/marker for proper
classification
b. Checks laundry items for possible damages and immediately informs the guest
about it. Also indicate noted damages in the record.
c. Informs the sorter/marker about the special instructions of guests regarding the
latter’s laundry items.
d. Helps in sorting finished items that are ready for delivery.
e. Delivers processed guest’ laundry making reference to tag number and room
number and makes sure these items are delivered on time.
f. Coordinates with the room keeping supervisor for the delivery of all processed items
when guest are not in their rooms.
g. Informs the laundry office of his whereabouts in case there is any call for pick up
and immediate delivery.
h. Coordinates with Front Office/housekeeping regarding information on room
changes to avoid wrong delivery.
i. Performs other related duties as maybe assigned by his/her supervisor.
1. Blue
2. Pink
CRITERIA YES NO
Did you….
Comments/Suggestions:
Procedure:
1. Fold processed laundry items. Hang those that need to be hanged. Cover it
with plastic cover,
Folded
items
2. Record all finished items for delivery and note down damages if any.
ISAT HOTEL
LAUNDRY DEPARTMEMT
DAMAGE ADVICE
As these are in excess of what is normal, we cannot guarantee that the garment will
be laundered/dry cleaned. Pressed to your satisfaction. Please let us know what
you would like us to do.
{ } The other items are being processed to avoid further delay and will be
delivered to you shortly.
Thank You,
LAUNDRY DEPARTMENT
1. Fold processed laundry items. Hang those that need to be hanged. Cover
it with plastic cover,
2. Record all finished items for delivery and note down damages if any.
3. Deliver all items and have the records acknowledged by the guard on
duty at the laundry area.
4. Prepare production report and damages report (If there is damage).
CRITERIA YES NO
Items are properly processed according to establishment
procedure.
Comments/Suggestions:
ISAT HOTEL
LAUNDRY DEPARTMEMT
DAMAGE ADVICE
As these are in excess of what is normal, we cannot guarantee that the garment will
be laundered/dry cleaned. Pressed to your satisfaction. Please let us know what
you would like us to do.
{ } The other items are being processed to avoid further delay and will be
delivered to you shortly.
Thank You,
LAUNDRY DEPARTMENT
ASSESSMENT METHODS:
Observation
Interview
Written examination
Demonstration of practical skills
Answer self check 4.3-1 Compare answer using the answer key
Perform Job Sheet 4.3-1 Evaluate your own work using the
performance criteria
Keep a copy of your work for the next
activities
Read the information sheet 4.3-2 Read the information sheet. After
reading the learner is encourage to
Grooming standards of a Butler
answer self check 4.3-2
Answer self check 4.3-2 Compare answer using the answer key
Perform Job Sheet 4.3-2 Evaluate your own work using the
performance criteria
Keep a copy of your work for the next
activities
CRITERIA YES NO
Rapport is established and feeling s of goodwill is enhanced
between the guest and the establishment through good oral
and written communication.
Comments/Suggestions:
HAIR
Clean, neatly combed; no dandruff.
Ladies hair should be clipped on both sides or
breaded (if it is long)
Length of men’s hair should not go beyond
collar and the side hair must not cover the
ears
Bangs should be avoided
UNIFORMS
Must be comfortably fit; no sagging hemline
Properly buttoned; sleeves should never be
folded nor rolled
Clean and well pressed; free from stains nor
wrinkles
FACE
Men - free of beard and moustache
Ladies - must have light and appropriate make
- up that should be retouched from time
to time
Free from pimples and blemishes
EARS
Clean and free from visible dirt inside and
outside
Earrings are never appropriate for men;
ladies in uniform should never wear
dangling earrings
BODY
Free from body odor; deodorant to be used
daily
Daily shower is a “must”
FINGERNAILS
Clean and free from dirt
PERFUMES
Not allowed much as the smell contaminate
the food
EXCESSIVE JEWELRIES
not appropriate
CRITERIA YES NO
Neatly combed hair
Uniforms are clean and well pressed
No strong perfumes
No excessive jewelries
Comments/Suggestions:
c. Hang clothes
Long sleeves, pants, blouses and other clothes that need to be
hanged or according to guest instructions
a. Pack first the heavy ones in the luggage, like pants, trousers, etc.
b. Next are the light clothes like blouses if female guest or polo for male
guest
c. Third are the light ones like handkerchiefs, neck ties, or accessories
especially if it is female guest
A. Packing
1. Check the condition of the luggage
2. Start packing from the heaviest to lightest
3. Breakable items should be wrapped inserted in between clothes
B. Unpacking
1. Open luggage
2. Remove breakable items
3. Start removing from the lightest to heaviest.
4. Hang those items that need to be hanged.
5. Folded items should be placed in the shelves.
CRITERIA YES NO
Did you ……
Packing
1. Check the condition of the luggage?
2. Start packing from the heaviest to lightest?
3. Wrap breakable items and insert in between clothes?
Unpacking
1. Open luggage?
2. Remove breakable items?
3. Start removing from the lightest to heaviest?
4. Hang those items that need to be hanged?
5. Fold items and place in the shelves?
Comments/Suggestions:
Procedure:
1. Wipe the shoes with damp cloth removing soilage of the shoes.
4. If decorated or beaded shoes use soft brush. Do not apply shoe paste.
5. Wipe again the shoes to add shiny and present to your guest.
Criteria:
Evenly application of shoe polish
Evenly shine
Date Developed: Document No.
MAY 24, 2011
Issued by:
Page 88 of
Developed by:
HOUSEKEEPING 120
TESDA 02 SUSANA D. AGDUYENG
MARCELA S. JOSE Revision #
SONITA D. CAMACAM
MELCHORA P. OLIVERAS
DELIA M. MALANA
Self Check 4.4-1
CRITERIA YES NO
Did you….
1. Prepare tools, materials, and supplies in cleaning
shoes?
Comments/Suggestions:
Materials:
Buttons
Procedure:
Sewing easy sewing stitches is the best way for beginners to get started. There
are often times when machine sewn projects also need some hand sewing done.
Once mastered each sewing stitch can add to the beauty when you sew dresses,
make a sewing tote or add to any other handmade ideas.
Hemming stitch is made by beginning the stitch inside the fabric that is folded
down and taking a few threads from the outer fabric, then bring the needle back
up through the edge of the fold. This stitch is mainly used when hemming any
sewing project.
Slip stitch is made by bringing the needle out from the fold of the hem, hiding the
knotted end in the fold, pick up a few threads of the outside fabric and then
sticking needle into the fold and sliding it along the inside of the fold, bring the
needle back out and continue across in this fashion. This stitch is another hem
stitch.
Back stitch is made by bringing the needle up from the back of the fabric, stitch
back to the right and bring the needle back up to the left leaving a space between
where the needle comes up and the beginning of the last stitch, continue across
repeating these steps. The back stitch is the strongest hand stitch and is made to
imitate machine sewing and as an outline stitch in decorative stitching.
Overcast stitch is made by making diagonal stitches over the raw edge of the
fabric. The stitches should be the same length and equally spaced. Overcast
stitches are used to prevent the fabric from fraying. The length of the stitch should
be related to how badly the fabric will fray.
Invisible stitch is made in between the two fabrics, taking a few threads from the
top fabric and then a few threads from the bottom fabric. This is used to draw two
edges together invisibly for projects that have two edges that have been turned
under, such as lining when sewing dresses and suits, sewing on an applique.
There is no doubt that even if you plan to only sew dresses by machine that you
will find many times that you will sew stitches like these to add beauty to your
finished project. Practiced often you will be sewing easy each sewing stitch.
1. Stitch is made in between the two fabrics, taking a few threads from the top
fabric and then a few threads from the bottom fabric.
2. Stitch is made by bringing the needle up from the back of the fabric
5. Stitch is made by beginning the stitch inside the fabric that is folded down
and taking a few threads from the outer fabric, then bring the needle back
up through the edge of the fold.
1. Invisible stitch
2. Back stitch
3. Running stitch
4. Basting stitch
5. Hemming stitch
Learning Objective: After reading the INFORMATION SHEET, YOU MUST BE able
to;
1. Follow the procedure in repairing guest property.
Procedure:
1. Replacing of buttons; it should be the same buttons with the original,
use thread that is similar with the color of the dress.
Replacing of buttons
Next find a little masking tape or sticky-tape and place the three matches in a row
and wrap them in the tape. For safety reasons used matches are best, we don’t
need any burnt fingers! This match stack will be placed between the top button
and the fabric to leave the threads long enough to form a shank.
3. Place the large button on the top fabric and stitch through the fabric and
the button.
4. Make sure to slip the match stack in between the fabric and upper button.
CRITERIA YES NO
Did you……
Prepare the tools and materials for repairing guest clothes?
Check the garments what damages to be repaired?
Comments/Suggestions:
Those pesky labels that tickle us in all the wrong places are actually valuable
little nuggets of information when it comes to clothing care, especially where
ironing is concerned. Washing clothes in water of the wrong temperature
could shorten their life, but ironing your favorite blouse at the wrong
temperature can spell disaster.
Adjusting your board to suit your clothing is a huge time-saver. You may not
realize it, but the wide, flat end of your ironing board is ideal for ironing dress
shirts. If you line up the crease at the top of the sleeve with the corner of the
board, you can iron an entire quarter of the shirt at once.
Most dress shirts, pants, and jackets are made with a poly-cotton blend,
which is structured to hold its shape. To make a strong crease, set the iron at
the hottest possible setting for the fabric, spray the crease area with a fair
amount of water and go over it very slowly with the iron. This is helpful for
removing unintentional double creases or those really stubborn wrinkles in
new dress shirts.
a. hanged b. folded
CRITERIA YES NO
Did you…..
Read the label of the garments?
Comments/Suggestions:
2. Do not ask about sensitive information of the guest such as his race, ethnic
origin, political opinion, religion and other beliefs, criminal background or
the like.
3. If he ask you to unpack his luggage, do so, but if he do not like do not
insist.
4. If you unpacked the luggage and you saw any confidential things in his
luggage, do not tell to anybody but only to your supervisor. Make it secret.
5. Do only what the guest instructions; do not touch his things unless he told
you to do so.
1. Do not touch the object, do not discuss anything about the object to the
guest as well as to other employees, instead report secretly to the
supervisor.
2. Do not touch or remove from the trouser, do not tell to anybody but to your
supervisor only.
3. Tell to the supervisor and they will be the one to observe the guest.
TRAINEES NAME
FACILATATOR’S NAME
QUALIFICATION HOUSEKEEPING NC II
UNIT OF COMPETENCY PROVIDE VALET/BUTLER SERVICE
COVERED
Oral
Ways in which evidence will be collected:
Demonstration
[tick the column]
Questioning
Witten Test
Interview
with
The evidence must show that the candidate……
1. Identify services required or preferred by guests X
in accordance with establishment procedures.
2. Establishes rapport and goodwill with guests X X
through oral/ written communication.
3. Coordinate with rooms keeping supervisor for the
delivery of processed items in accordance with X
establishment Standard Operating Procedures.
4. Coordinate with Front Office/ Housekeeping in X
accordance with Standard Operating Procedures.
5. Inform laundry office of his whereabouts in case X
of need for his service.
6. Coordinate with sorter/ marker about special X
instructions of guest.
7. Checking laundry items for damages and inform X
guest immediately if there are.
8. Rapport is established and feeling s of goodwill is
enhanced between the guest and the X X
establishment through good oral and written
communication.***
9. Information about individual guest is accessed
and utilized to provide personalized and quality X X
service.
Feedback to candidate:
REFERENCES
INTERNET:
www.made-in-china.com
www.cw-usa.com
www.shopwynns.com
www.kabodle.com
www.ukwellborn.com
www.suwanneereptiles.com
www.nsclub.net
www.fotosearch.com
www.greenerhomecleaners.com
www.e-how.com