Professional Documents
Culture Documents
HP Intermitent 49 Error Troubleshooting Process
HP Intermitent 49 Error Troubleshooting Process
HP FutureSmart printers
Security Level: For HP and Customer Verbal Use
NOTE: This flowchart provides a high-level overview of the troubleshooting process for intermittent 49 errors. For step-by-step
instructions, go to c05930413. If at any point in the process the customer cannot or will not perform the steps, escalate the call.
Intermittent 49 errors - Occur only part of the time with the printer alternating between functioning correctly for a period of time and then not functioning again.
1
Power Cycle the printer
Turn the power off, and then on. called previously for the same issue, and
Close this
3 Determine the frequency of error
No
Check for known issues
Reassure the customer
Search WISE for specific 49 errors for that printer model,
check the Control Panel Message document (if available), and
Explain to the customer that while these errors
check the Firmware Readme file. Follow any steps provided.
might seem critical, a frequency of one time per week
or less is not cause for alarm and is similar in severity
to an infrequent paper jam. The errors will not harm
the printer.
Solves the
Auto Recovery Yes
No error?
feature available?
Yes
7 No