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  • Error Codes. Toshiba E-Studio 2540c, E-Studio 3540c, E-Studio 3040c, E-Studio 4540c, E-Studio 2040c - Manualzz

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    Error Codes. Toshiba E-studio 2540c, E-studio 3540c, E-studio 3040c, E-studio 4540c, E-studio 2040c _ Manualzz

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    Error Codes. Toshiba E-Studio 2540c, E-Studio 3540c, E-Studio 3040c, E-Studio 4540c, E-Studio 2040c - Manualzz

    Uploaded by

    Cristian Iftode

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    © All Rights Reserved
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    TOSHIBA Leading Innovation >>> MULTIFUNCTIONAL DIGITAL COLOR SYSTEMS Troubleshooting Guide F-stuni02040¢/2540c/3040¢/3540¢/4540c (©2011, 2012 TOSHIBA TEC CORPORATION All rights reserved ‘Under the copyright laws, this manual cannot be reproduced in any form without prior written permission of TEC. Preface ‘Thank you for purchasing TOSHIBA Multifunctional Digital Color System. This guide describes how to troubleshoot the problems that coule occur while you are using the equipment. Keep this guide within easy reach, and use itt configure an ‘environment that makes best use of the e-STUDIO's functions. i How to read this manual O Symbols in this manual In this manual, some important using this equipment, sms are described with the symbols shown below. Be sure to read these items before Indicates a potentially hazardous station which if not avoided, could result in death, serious Ax WARNING ur, or serious damage, o fren the equipment or surounding assets Indicates a potentially hazardous situation which, i not avoided, may result in minor or moderate Ax CAUTION jury, paral damage to the equipment or surrounding asses, o oss of data, HEI rccatesinvormation o which you shoud pay aiterton when operating the equipment Other than the above, this manual also describes information that may be useful for the operation of this equipment with the following signage: Tp Describes handy information that is useful to know when operating the equipment. gq Pages describing items related to what you are currently doing. See these pages as required O Screens ‘+ Screens in this manual may difter trom the actual ones depending on the use-environment of the equipment such as the instaling status of options. ‘+ Screens of when paper in the A/B format is used are given in this manual. If you use paper in the LT format, the display Cr the order of buttons may differ from that of your equipment. O Trademarks ‘The official name of Windows XP is Microsoft Windows XP Operating System, The official name of Windows Vista is Microsoft Windows Vista Operating System, ‘The official name of Windows 7 is Microsoft Windows 7 Operating System. ‘The official name of Windows Server 2003 is Microsoft Windows Server 2003 Operating System. ‘The official name of Windows Server 2008 is Microsoft Windows Server 2008 Operating System. Microsoft, Windows, Windows NT, and the brand names and product names of other Microsoft products are trademarks of Microsoft Corporation in the US and other countries. ‘+ Apple, AppleTalk, Macintosh, Mac, Mac OS, Safari and TrueType are trademarks of Apple Inc. in the US and other ‘countries. ‘+ Adobe, Acrobat, Reader, and PostScript are either registored trademarks or trademarks of Adobe Systems Incorporated in the United States andlor other counties ‘+ Mozilla, Firefox and Firefox logo are trademarks or registered trademarks of Mozilla Foundation in the U.S. and other ‘countries. IBM, AT and AIX are trademarks of Intemational Business Machines Corporation. NOVELL, NetWare, and NDS are trademarks of Novell, Inc. TopAccess is a trademark of Tashiba Tec Corporation, ‘Other company and product names given in this manual or displayed in this software may be the trademarks oftheir respective companies. Preface 1 CONTENTS Preface. Chapter 1__ TROUBLESHOOTING FOR THE HARDWARE When This Screen Is Displayed .. Messages Displayed on the Touch Panel wnneesern Clearing a Paper Misfeed 4 Locating a paper misfeed 14 Clearing a paper misfeed 15 Paper misfeed in the Reversing Automatic Document Feeder (optional) (lower). a Paper misfeed in the Reversing Automatic Document Feeder (optional) (upper). a AT Paper misfeed in the drawer feeding portion. 8 Paper misfeed in the Large Capacity Feeder (optional). 19 Paper misfeed in the Paper Feed Pedestal (optional) son 19 Paper misfeed in the drawers. 20 Paper misfeed in the drawer of the Large Capacity Feeder (optional). 20 Paper misfeed in the bypass tray 2 Paper misfeed in the automatic duplexing unit. ot Paper misfeed in the misfeed releasing cover... 22 Paper misfeed in the fuser unit. 2 Paper misfeed in the Bridge Unit (optional). 24 Paper misfeed inthe Finisher MJ-1101 and the Hole Punch Unit MJ-6103 (both optional) 25 Paper misfeed in the Saddle Stitch Finisher MJ-1106 and the Hole Punch Unit MJ-6103 (both optional) 29 Paper misfeed in the Hanging Finisher MJ-1031 (optional) 33 Paper misfeed in the Saddle Stitch unit (optional) Clearing paper misteeds caused by a wrong paper size setting .. Clearing a Staple Jam.... ‘Staple jam in the Finisher. . Staple jam in the Saddle Stitch unit (MJ-1106) 47 Replacing a Toner Cartridge Replacing a "Near Empty” toner cartridge. 82 Replacing the Waste Toner Box.. Refilling With Staples ....srmnnne Refiling Finisher staples. Refiling Saddle Stitch unit staples (MJ-1 108)... Cleaning the Slit Glass and Main Chargers. Cleaning the slit glass... Cleaning the main chargers... Cleaning the Hole Punch Dust Chapter 2__ TROUBLESHOOTING FOR COPYING Copying Problems... Chapter 3 TROUBLESHOOTING FOR PRINTING Print Job Problem: Clearing print job errors. Cannot remember the document password for a Private Prin job.. CONTENTS 3 Printing a document including many graphics takes time. 73 Printer Driver Problems... Cannot print (port setting problems). — Cannot print (SNMP Community Name problems) 7% ‘Command line options not processed. Retrieval of printer configuration failed Cannot change settings on the [Device Settings] tab_ 78 Network Connection Problems Cannot print with the equipment (network connection problems). 76 Cannot print with SMB print. 76 Cannot print properly with AppleTalk print 76 Client Problems Checking the client status. 7 Hardware Problems. Print jobs not output 78 Chapter 4_TROUBLESHOOTING FOR SCANNING ‘Scanning Problems... Cannot E-mail my scans. Cannot find the data saved in the shared folder... Chapter 5 TROUBLESHOOTING FOR e-Filing e-Filing Web Utility Problems. Filing Web Utlity terminates the session. Numerous sub windows repeatedly appear .. playing the items in the Contents Frame takes a long ti Error messages 82 Chapter6 TROUBLESHOOTING FOR NETWORK CONNECTIONS Locating the Equipment in the Network. Cannot locate the equipment in the network Cannot locate the equipment with Local Discovery.. se Equipment does not respond to ping command 88 LDAP Search and Authentication Problems. "Network shutdown occurs or touch panel disabled after LDAP search. LDAP authentication takes a long time... Printing Problems (Network Related) ‘SMB print in a Windows operating system environment. 90 Raw TCP or LPR print in a Windows operating system environment 20 IPP print in a Windows operating system environment.. Novell print in a NetWare environmort... Macintosh environment UNDMLinux environment. Network Fax (NIW-Fax) Driver Problems.. NW-Fax Driver Installation Error Messages. NMW-Fax Driver General Errors Client Software Authentication Problems... 4 CONTENTS Cannot log in using client software. 96 Chapter 7 CHECKING THE EQUIPMENT STATUS WITH TopAccess Hardware Status Icons on TopAccess [Device] Tab. Error Messages 100 Error Codes. mntetetnnnnnsseennnnee 102 Error codes on print jobs 102 Error codes on transmission and receptior Error codes on scan jobs.. 103 105 Chapter 8 WHEN SOMETHING IS WRONG WITH THE EQUIPMENT When You Think Something Is Wrong With the Equipment 112 General operations. 112 Originals and paper 13 Regular Maintenancé 14 INDEX, CONTENTS 5 6 CONTENTS TROUBLESHOOTING FOR THE HARDWARE ‘This chapter describes how to troubleshoot problems with paper, toner and other finishing processes. “This chapter also describes how to supply paper, toner and staples. When This Screen Is Displayed Messages Displayed on the Touch Panel Clearing a Paper Misfee Locating a paper misfoed Clearing a paper misteed Paper misfeed in the Reversing Automatic Document Feeder (optional) (ower). Paper misfeed in the Reversing Automatic Document Feeder (optional) (upper) isfeed in the drawer feeding portion. ~ isfeed in the Large Capacity Feeder (opt Paper misfeed in the Paper Feed Pedestal (optional). Paper misfeed in the drawers... Paper misteed in the drawer of the Large apes Feeder optional). Paper misfeed in the bypass tray... - i. Paper mistoed in the automatic duping unit. Paper misfeed in the misfeed releasing cover Paper misfeed in the fuser unit. Paper misfeed in the Bridge Unit (optional). Paper misfeed in the Finisher MJ-1101 and the Hole Punch Unit MJ-6103 (both optional) Paper mised ne Sade Sitch Fisher M1106 and tne ole Punch Unit 6103 (bth epona Paper misfeed in the Hanging Finisher MJ-1031 (optional). Paper misfeed in the Saddle Sitch unit (optional. Clearing paper misfeeds caused by a wrong paper size setting Clearing a Staple Jam... Staple jam in the Fisher... Staple jam in tha Sadia Stitch unit (MU-1106). Replacing a Toner Cartridge Replacing a “Near Empty” toner cartridge. Replacing the Waste Toner Box. Refilling With Staples... Railing Finisher staples. Refling Saddle Stitch unit staples (MJ-1106) ‘60 Cleaning the Slit Glass and Main Chargers Cleaning the sit glass : Cleaning the main chargers nnn Cleaning the Hole Punch Dust Bin...... When This Screen Is Displayed \Various screens are displayed on the touch panel depending on the state of the equipment. This section describes how to ‘solve problems with some of the screen examples. ‘Sorean Description /Remedy 'A message appears on the upper pat of the soreen to notify users ofa problem, ‘etc. For the major examples, see the following pages. 121 P10 "Messages Displayed on the “Touch Panel” “The orginal or copy paper is misted. Remove it following the guidance on the touch panel (1P14 “Clearing a Paper Mistoed” ‘rena assnancapexng intone ‘A cower is open. Check which cover on the touch pane! and then close it securely, sw macnn 8 When This Screen Is Displayed Description / Remedy “Toner has un out. Canim the color ofthe corresponding toner cartidge on the touch panel, and then repace it [61 P49 "Replacing a Toner Cartidge” “The waste toner box is ful Replace it following the guidance on the touch panel 1 P55 “Replacing tho Waste Tonor Box’ WASTE TONER “The equipment requires adjusting by a sence technician, ‘Contact your service representative with the ertor code displayed onthe right side ofthe touch panel 4S WARNING Never attempt to repair, disassemble or ‘modify the equipment by yourse. ‘You could cause a fie or get an electric shock. ‘Always contact your sorvce representative for maintenance or repair (ofthe internal pats ofthe equipment. When This Screen Is Displayed 9 Messages Displayed on the Touch Panel ‘A message may appear on the touch panel to notify users of the status of the equipment and a problem, etc. The major ‘examples of problems and how to solve them are described in the table below. Message Problem Description Corrective Action ‘Close cover. The cover indicaled by “is open. | Check the cover on the touch panel and close it. ‘Misfeed in ™* Paper misfeed has ocoured inside | Remove the misfed paper folowing the guidance the equipment. ‘ispiayed on the touch panel. L1P-14"Clearing a Paper Misfoed” Install new “toner cartidge No toneris left.“ indicates the | See the color indication on the touch panel and ‘olor. roplace the tonor cartdge. (The colors are shown abbreviated | (About another 50 copies can be made after this ‘when two or more toners are running | message appears. The number vanes depending on ‘out ¥: yellow, M: magenta, C: cyan, | the condiions of copying.) ‘and K: black) {1 P49 “Replacing a Toner Cartridge" “TONER NOT RECOGNIZED | Tho tonorcarrdge indicated by “is | Install the toner cartridge correc. ot installed at all or improperty so. | {21.49 "Replacing a Toner Cartridge" ‘A toner cartridge not recommended | Use a TOSHIBA-ecommended toner cardge. by TOSHIBA is being used 21 P49 Replacing a Toner Cartridge” ‘Check paper size setting on control | Paper misfeed has occurred because || Just removing the misfed paper does not prevent panel for drawer N. Check the ‘of the mismaich betwoen the paper | another paper from being misfed. Be sure to correctly

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