NANCY ASUMANG

P.O.BOX 60 Offinso Ahenkro - Ashanti Region

E-mail: nancyasumang@gmail.com
Telephone: 0548934431/0206265077
PERSONAL PROFILE STATEMENT
Eager banking pro with a finance degree and a year's experience. Skilled in client services, financial
analysis, and eager to grow in a team setting. Always learning to stay ahead in the industry.
EXPERIENCE
GCB Bank PLC New OFFINSO- Branch , Ashanti Region, Ghana.November 2022 to November 2023
Customer Service Representative /Bank Teller
❖ Delivered exceptional customer service by resolving client inquiries and issued prompt
and ensured customer satisfaction.
❖ Managed the opening of new accounts, and explained banking products and services to
potential client.
❖ Conducted financial transactions such as deposits, withdrawals and transfers with
accuracy and efficiency.
❖ Collaborated with the team to meet monthly sales targets for banking products,
contributing to a 15% increase in cross-selling success.
❖ Trained new staff (NSP) on customer service protocols and banking systems, improving
the onboarding processes.
❖ Processed customer transactions with a focus on accuracy, securing a 99.9% cash
handling accuracy rate.
❖ Assisted customers with account management, including setting up new accounts,
updating personal information and resolving discrepancies.
EDUCATION
University of Ghana
From 2018 to 2022
BSc Administration (Banking and finance)
Bankoman SHS
From 2014 to 2017 (WASSCE)
KEY SKILLS /ABILITIES
❖ Attention to details and accuracy
❖ Highly creative and capable of thinking outside the box
❖ Excel proficiency and basic computer skills
❖ Solid understanding of banking software and financial regulation
❖ Strong organizational skills
❖ Ability to multitasks and prioritize
REFERENCE
Mr. Larbi Stephen
Operations Manager,
GCB Bank, Offinso Branch
www.stlarbi@gcb.com.gh
Certificates available upon request