Manish Ranjan

ï MRanjan | # manishranjan367@gmail.com | H +918851238310

Address
M-280A, Sanjay Nagar, Sector-23 Ghaziabad, Uttar Pradesh 201002.

Expert
Proven Fraud Analyst adept at identifying and preventing fraudulent activities in banking. Leveraging strong
analytical skills and comprehensive fraud detection knowledge to safeguard organizational integrity.

Work Experience
Kotak Mahindra Bank Assistant Manager (Fraud Analyst) 28th July 2021 - 31st Aug 2023

• As a Fraud Analyst, specialized in ATO (Account Takeover) and CNP (Card Not Present) fraud cases, I
effectively investigated and resolved complex instances of unauthorized access and fraudulent transactions.
• Managed escalation processes for Nodal PNO (Principal Nodal Officer) and Banking Ombudsman, ensuring
efficient resolution of customer issues. Demonstrated expertise in handling complex cases, collaborating
with internal teams and regulatory bodies.
• Investigated suspicious transactions and identified fraudulent activities.
• Act as the primary point of contact for victims, providing guidance, support, and regular updates throughout
the recovery process.
• Monitor transactions and flag suspicious activities to prevent fraudulent activities.
• Responsible for the execution of the assignment, including all data on disputed and fraudulent transactions
with the exact date and time to be sent to the Reserve Bank of India.
• Working with Supervisors and Managers to ensure that service-level agreements are always met.

Tech Mahindra Customer Support Associate 28th Sept 2018- 12th Mar 2021

• Joined as a Customer support Executive.

• Worked closely with member services to address any escalated customer service ssues that may come up
throughout the day such as unhappy customers, returns, etc.
• Worked as a subject matter expert with the ability to apply knowledge of the business to solve process-
related issues.
• Worked with the Fraud Risk Monitoring team where I investigated cases related to wrong and missing
items.
• Managed teams, where we focus on the best practices to deliver the products per the Service Level Agreement
(SLA)

Skills
Techniacl Tools Fiserv ,Finacle ,DotNet ,CISCO Preferred ,Excel,Black window for Credit card ,Kraman ,
Siebel
Some More Skills Fraud Detection ,Investigation ,Risk Assessment ,Attention to Detail ,Ethical Judgment

Education
• Bachelor Of Commerce (Reliable institute, Meerut Road, Ghaziabad ) C.C.S University (2015-2018 )
• Class XII (Green field public school, Ghaziabad ) CBSE (2015 )
• Class X (Green field public school, Ghaziabad ) CBSE (2013 )

Last updated: December 4, 2023