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BSBSTR801 Innovation Monitoring Report v1.0
BSBSTR801 Innovation Monitoring Report v1.0
BSBSTR801 Innovation Monitoring Report v1.0
Learner Name
State/Territory QLD
1. Develop new customer-driven products from the top ten customers that will Enhance current product lines by improving different aspects of the product by
increase net margins by 5% every year. the end of the quarter
2. Top customers rate us as most innovative in markets and categories we Implement at least two innovation projects within the month
serve
1. Becoming a market leader Increase the product pipeline from x to y, to grow the top line by 5% better than
your sector's GDP.
2. Optimising existing processes Achieve 25% of the top line from new services created within the past 24
months.
Achieve a customer satisfaction index (CSAT) (or some other best practices
method such as net promoter score (NPS) score of 6.0 out of 7.0 (85% or better).