Brand Standards - Radisson Blu - 2023 V1 - Copie

B R A N D S TA N D A R D S M A N U A L 2 0 2 3
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INTRODUCTION
This manual contains the 2023 Brand Standards for Radisson Blu hotels located in two theaters:
Asia Pacific (APAC), Europe, Middle-East and Africa (EMEA). Some standards vary by area; the
following acronyms apply: Asia Pacific (APAC), Europe (EU), Latin America (LATAM), Middle-East
and Africa (MEA) and North America (NAMER). Standards referring to LATAM and NAMER are
for reference only.
This manual is an element of the “Brand Standards and Operating Manuals” for the Radisson Blu
brand.
Serviced Apartments and resort brand standards can be found in the annex. Property categories
are defined by Radisson Hotel Group (RHG).
All references to water, water glasses, water carafes and water bottles must comply with the
RHG water guidelines, which can be found for reference in the annex.
These brand standards enable Radisson Blu to deliver on its value proposition, in line with the 5
year strategic plan for Radisson Hotel Group.
The brand standards are structured in a way that follows the guest journey. The images used
in this manual are for illustrative purposes. References to where the items can be sourced or
purchased (BAT, SHOP, etc.) have been removed due to differences in specifications per theater/
area.
HOW SHOULD THIS BRAND STANDARDS MANUAL BE USED?

Hotels are expected to comply with all brand standards and should use this manual as a
reference on which products and services must be offered to the guest to deliver the Radisson
Blu value proposition. General Managers are encouraged to share this document with their
Heads of Departments, who should cascade down the information to members of their team.
Regional teams should use this manual to ensure each hotel in their region complies with brand
standards.
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Note on COVID-19
One of Radisson Hotel Group’s top priorities is the health, safety and security of our guests, team members and business partners worldwide. As we
remain committed to serve guests with our Yes I Can! Spirit, we have also developed our Radisson Hotels Safety Protocol, which is centered around 5
core items to be applied in all areas of the hotel.
Throughout 2023, in conjunction with brand standards, properties must continue to follow the Radisson Hotels Safety Protocol. Details can be found
in the Illustrated Implementation Guideline, which is kept current and requires you to, as a minimum, to comply with the variety in country/local
regulations on COVID-19.
In addition, please note:

• Hotels must always follow (local) government instructions, or the Radisson Hotels Safety protocol guidelines, whichever is stricter.
• Whilst all properties can implement the steps of the protocol immediately, the implementation of the core items of the Radisson Hotels Safety
protocol will be included in the year brand audit. Should a hotel fail, it will be asked to remove all related collateral.
HOTEL EXTERIOR FRONT OFFICE GUEST ROOM COMMON AREAS HOTEL SERVICES F&B STANDARDS MEETINGS & EVENTS SERVICE STANDARDS RESPONSIBLE BUSINESS MARKETING GUIDELINES
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CONTENTS
1. HOTEL EXTERIOR 7. MEETINGS & EVENTS
1.1 Signage 7.1 Equipment standards 1/2
1.2 Parking 7.2 Equipment standards 2/2
1.3 Smoking area 7.3 Board- and meeting room equipment
7.4 Meeting room set-up
7.5 Boardroom set-up
2. FRONT OFFICE 7.6 Credenza set-up
2.1 Arrival Experience 7.7 Optional program – Hybrid meetings: Hybrid Meeting
2.2 Children's welcome experience
2.3 Welcome Corner 8. SERVICE STANDARDS
2.4 Front desk set-up and Radisson 8.1 General requirements
Rewards priority line 8.2 Yes I Can! and service Golden Rules
2.5 Front desk back office set-up 8.3 Team Member appearance
2.6 Telephone standards 8.4 Back of House (Heart of House) standards
2.7 Check-in
2.8 Guest Relations services 9 RESPONSIBLE BUSINESS
2.9 Complimentary breakfast to go 9.1 Sustainability Basics – General Rules
2.10 Check-out 9.2 Radisson Hotels Safety Protocols
3. GUEST ROOM 10 MARKETING GUIDELINES

3.1 Room 10.1 Visual identity and imagery
3.2 Bathroom 10.2 Social media
3.3 Optional program – Hybrid Rooms 10.3 Content Brilliant Basics
3.4 Cleanliness and condition
ANNEX
4. COMMON AREAS Resort standards
4.1 Casual workspace Serviced Apartments standards
4.2 Fitness Water guidelines
4.3 Public restrooms Rad Family Program
5 HOTEL SERVICES
5.1 Laundry services
6. F&B STANDARDS
6.1 Breakfast
6.2 Room service
Radisson Blu Brand Standards Manual 2023 Page · 4

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1. HOTEL EXTERIOR
1.1 Signage
1.2 Parking
1.3 Smoking area
Radisson Blu Brand Standards Manual Page · 5

2023
1.1 SIGNAGE
CONTENT SPECIFICATIONS
Branded hotel main entrance mat Radisson Blu branded entrance mats must be placed at
the main guest entrance and at the conference center
entrances only. Must follow the Radisson Blu Signage
Guidelines
Signage All signage (including interior signage, exterior signage

and vehicle livery) must follow the Radisson Blu Signage
Guidelines and must use the approved RHG vendor.
STANDARD REQUIREMENTS
Cleanliness standards: all areas of the building exterior and grounds must be clean, including the following areas:
• Building facade/windows/roof
• Walkways/garage/parking area/lighting/curbing/landscaped areas/fencing
• Signage/flags/exterior FF&E/hotel vehicle
• Entrance area – doors/floor/walls/ceilings/porte cochere area
Condition standards: all areas of the building exterior and grounds must be in excellent condition, including the
following areas:
• Building facade/windows/roof
• Walkways/garage/parking area/lighting/curbing/landscaped areas/fencing.
• Signage/flags/exterior FF&E/hotel vehicle
• Entrance area – doors/floor/walls/ceilings/porte cochere area

1.2 PA R K I N G
In-house parking APAC, EU, LATAM, MEA: Optional
NAMER: Mandatory
Valet parking Optional:

If available, valet follows below procedure:
- Team member explains retrieval process, privileges,
rates, methods of payment and a numbered receipt is
provided.
- Automobiles are returned as they were given within 15
minutes of request, or guest is notified of a delay
Lighting All parking areas are well lit
Parking fee If the hotel charges for parking, the daily rate must be
clearly indicated in the parking entrance
Electric charging points for electric cars Optional

1.3 SMOKING AREA
Designated smoking area sign If present, smoking area must be clearly indicated
• If allowed by local legislation, hotel must provide a designated exterior guest smoking area with designated
smoking sign
• If allowed by local legislation, the hotel may provide a designated exterior team member smoking area that is not
visible to or co-mingled with guests
• Team members must never smoke in front of guests or in areas co-mingled with guests
Cleanliness standard: Smoking area must be clean
GUEST SMOKING AREA EMPLOYEE SMOKING AREA

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2. FRONT OFFICE
2.1 Arrival Experience

2.2 Children's welcome experience
2.3 Welcome Corner
2.4 Front desk set-up (per desk or pod)
2.5 Front desk back office set-up
2.6 Telephone standards
2.7 Check-in
2.8 Guest Relations services
2.9 Complimentary breakfast to go
2.10 Check-out
2.11

2023
2.1 A R R I VA L E X P E R I E N C E
Door and luggage services Mandatory
Dedicated door and luggage services team Optional

(porter or bell person)
Luggage storage Must be available for guest 24/7, free of charge
Lobby scent Radisson Hotels branded signature lobby scent program

(number of machines dependent on lobby size), from
approved supplier
Branded music program Mandatory. From approved supplier in the following

areas:
- Lobby
- Pre-conference area / M&E foyer (mandatory if present)
- Breakfast area or breakfast restaurant (if breakfast area
is part of the lobby, music lobby will be played)
Team members working in door and luggage services follow brand procedure:
• Proactively open vehicle and hotel doors
• Proactively assist with luggage and offer directions
• Recognize and acknowledge guest from maximum 10 feet/3 meters away from a guest encounter. At 5 feet/1.5
meters, smile and greet guest
• Consistently smile and maintain eye contact while engaging in conversation with guests, using the guest name
at least once, if known
• Provide clear directions or escort guests within the hotel when directions are requested
• Deliver the luggage to the guest’s room within 10 minutes of check-in or guest will be notified of delay
• Offer to place luggage on stand or appropriate area
• Offer to explain property services/features

2.2 CHILDREN'S WELCOME EXPERIENCE
Welcome pack Welcome pack – Rad Family branded

Upon check-in, all children should be greeted with a
welcome pack, including certain mandatory and an Mandatory in welcome pack:
additional optional item. • Passport – Rad Family branded. Each child should
receive a stamp in the passport upon arrival.
• Activity booklet – Rad Family branded
• Drink voucher – Rad Family branded
• Stickers – Rad Family branded
• Crayons – unbranded Passport
Optional extra in the welcome bag:

• Surprise gift*
F&B offering Placemat – Rad Family branded

• Ensure additional crayons are available in F&B outlets
for children to color in the placemat.
Stickers Crayons
Activity booklet
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• Welcome pack: The pack will need to be assembled by the Front Office team prior to guest’s arrival. Add some color to sup drink o ol is th
e f at!
this delicious food! sof
t w co
• Passport: Front Office team should check if the child already has a Rad Family passport from a previous stay at h o ic e! Ho
c
a Radisson Hotels property to stamp the existing passport instead of a new one.
• Stamps: 1 Rad Family branded stamp is required per hotel as the children will collect stamps in their Rad Family
passport Always protect the nature
and keep it clean. It gives
us delicious food!
Drink voucher
F&B placemat
* Chosen from a selection of pre-approved gifts

2.3 WELCOME CORNER
Service hours From 12:00 until 22:00
Location Close to reception area; must be visible
Water* Still and sparkling water must be available and follow RHG water
guidelines for Welcome Corner area
Water glasses Minimum 6 placed on branded or unbranded coaster or on tray
Tray for used glasses Mandatory
Branded used glasses tentcard Mandatory
Branded clean glasses tentcard Mandatory
Infused water Minimum 1 glass carafe or dispenser
Fruits Whole fruit not cut and not damaged – Minimum 6 pieces (only 1 type)
Candies Minimum 2 types, not mixed together. Candies should ideally be

individually wrapped in eco-friendly wrappers
Cookies/ Biscuits/ Local pastry Optional

(delicacy that could be provided easily)
Branded Welcome Corner sign 1 Radisson Blu Welcome Corner sign
• Welcome Corner should be replenished regularly

• Cleanliness standards: all areas of the Welcome Corner must be clean
• Condition standards: all areas of the Welcome Corner must be in excellent condition
• COVID-19 considerations: properties may adapt the Welcome Corner in line with local guidance (ex: placing
hand sanitizer with at least 70% alcohol dispensers on Welcome Corner, rather than bulk, hotels may display
relevant items as single portions in mono-packaged sustainable packaging (i.e. no plastic), or create assortments
and place them in re-usable glass jars with lids, etc.)
* Sparkling water may be replaced with still water in APAC

2.4 F R O N T D E S K S E T- U P A N D R A D I S S O N R E W A R D S P R I O R I T Y L I N E
Radisson Rewards and Online Check-in Priority Line Mandatory
Pick-up your key solution Mandatory for hotels with online check-in. A 'fast track'
pick up your key solution must be provided for guests
who have checked in online. This can be offered through
check-in kiosk or Radisson Rewards and Online Check-
in Priority Line
Radisson Rewards priority line totem Mandatory. Must be placed either at the end of tradition-
al front desk or next to 1 Front Desk pod
Traditional Front Desk Set-up • Multiple (1 per computer) Radisson Blu branded
sweet bowls filled with Radisson Blu branded sweets
• 1 Radisson Rewards on-desk sign
• 1 Radisson Blu branded flyer display. Hotels can use
the display to present Radisson Rewards flyer and
hotel residence card
Pod Front Desk Set-up • 1 Radisson Blu sweet bowl filled with Radisson Blu
branded sweets per pod
• 1 pod must have 1 Radisson Rewards on-desk sign
• 1 Radisson Blu branded flyer display. Hotels can STANDARD REQUIREMENTS
use the display to present Radisson Rewards flyer
and hotel residence card Cleanliness standards: all areas of the Front Office must be clean, including the following areas:
• Case Good FF&E/FF&E Furnishings/front desk/bell desk/carts
• Flooring
Radisson+ check-in and check-out kiosk set-up Optional.
• Walls/doors/baseboards/window/window treatments/ceiling/lighting/vents
If present, Check-in and Check-out Point contains: Condition standards: all areas of the Front Office must be in excellent condition, including the following areas:
• Branded key cards: Radisson Rewards • Case Good FF&E/ FF&E Furnishings/front desk/bell desk/carts
• Branded key card wallets: Radisson Rewards • Flooring
• Branded pens: Radisson Blu or Radisson Rewards • Walls/doors/baseboards/window/window treatments/ceiling/lighting/vents
• Radisson Blu branded sweet bowl filled with • Radisson Rewards priority line and Radisson Rewards totem and on-desk signage apply to hotels with 2 or more
Radisson Blu branded sweets
Workstations
• Hotels can use traditional front desks, Radisson+ check-in and check-out kiosks or mix of both.
• Guests that used online check-in option can use the priority lane in hotels without a self-check-in kiosk

2.5 F R O N T D E S K B A C K O F F I C E S E T- U P
Automatic External Defibrillator Must be available for front desk team members except
(AED machine) with children pads where prohibited by local legislation
First aid kit Must be available for front desk team members
Front desk service 24/7
FIRST AID KIT
AED

2.6 T E L E P H O N E S TA N D A R D S
Messaging services Must be available in all guest rooms either via the TV or
telephone
Emergency hotline extension Mandatory. The hotline is answered in the shortest

delay possible. The team members identify the
extension and ask for the location of the caller
List of emergency numbers for fire, police, hospital, Must be available at the front desk, printed or through
ambulance and doctors Hotel PMS
Wake-up calls Live or automated available 24/7
• Internal guest calls and wake-up calls (not automated) follow branded Call Answering Service Flows
• External calls are answered courteously using a greeting that includes team member's name and the name of the
Radisson Blu property
• Hotels must deliver the Radisson Blu brand promise, as per Radisson Blu Service Protocol Guidelines

2.7 CHECK-IN
STANDARD FOR ALL CHECK-IN TYPES SPECIFICATIONS

(FRONT DESK / CHECK-IN KIOSK /
ONLINE CHECK-IN)
Check-in time Check-in time is published as no later than 15:00.

Guests are accommodated earlier when possible.
Branded key cards Radisson Rewards key cards are mandatory for
all guests (members and non-members). Must
replace Radisson Blu branded key cards.
Branded key card wallet Radisson Rewards key card wallets are mandatory
for all guests (members and non-members). Must
replace Radisson Blu branded key card wallet.
Branded complimentary drinks insert Optional. Radisson Rewards complimentary drinks

inserts to be placed inside the key card wallet upon
check-in
Welcome experience for VIPs Upon check-in, all VIP members of Radisson Rewards
should be greeted face to face by the General Manager.
• Check-in must follow Radisson Blu branded Memorable Moments Scripts and Service Flow
• All Front Office team members must complete the relevant training materials available in Radisson
Academy

2.8 G U E S T R E L AT I O N S S E R V I C E S
Location The hotel is required to offer guest services at the

front desk or at a separate satellite desk
Rad Fit in-room fitness kit Optional. To be implemented as per Rad Fit in-
room fitness implementation deck
• Team members must be knowledgeable of:

- Hotel services
- Places of worship
- Local attractions
- Local restaurants
• The following elements and services must be available for guests, free of charge:
- Luggage storage
- Local road map
- Running routes map (optional for APAC)
- Radisson Blu restaurants List. Radisson Blu restaurants list is implemented and executed according to the
restaurant recommendation guidelines
- Radisson Blu braded top 10 activities list flyer (optional)
- Radisson Blu branded umbrellas. Automated services are not allowed
- Complimentary care items for hotels with dispensers installed: Branded amenities (Pillow spray, shaving kit,
shower cap, sewing kit, vanity kit, comb, dental kit,shoe shine, shoe horn) and locally sourced, unbranded items
(Bath salts, mouthwash, dental floss and female hygiene products)
- Complimentary care items for hotels without dispensers: Branded amenities (shampoo, conditioner,
body wash (shower gel), body lotion, soap bar, pillow spray, shaving kit, shower cap, sewing kit, vanity kit, comb,
dental kit, shoe shine, shoe horn) and unbranded items (bath salts, mouthwash, dental floss and
female hygiene products)
• The following elements must be available for guests, against a deposit and available for sale.
- Radisson Rewards branded chargers/adaptors
(Deposit cannot be >120 % of the cost of the charger/adaptor)

2.9 C O M P L I M E N TA RY B R E A K F A S T T O G O
Service hours From no later than 05:00 and until opening of

breakfast.
Location On Welcome Corner station
Branded complimentary breakfast to go sign 1 Radisson Blu complimentary breakfast to go sign
Espresso coffee machine and corresponding Minimum 1 machine and 6 capsules/pods

capsules/pods
Hot water 1 coffee machine with built in hot water dispenser or

1 thermos
Selection of sealed teabags 4 types. Hotels to select from black tea/blends (English
Breakfast is mandatory) and green tea/oolong/flavored
herbal infusion
Fresh cold milk 1 jug (minimum 0.25 liters)
Sugar White, brown and sweetener
Sliced lemon In a bowl, with tongs
Water Still and sparkling water must be available and follow

water guidelines for Welcome Corner area (Sparkling
water is optional in APAC)
Cups for coffee and tea, lids, sleeves and stirrers (no glasses, 6oz/180ml disposable non-plastic cups, branded or
normal cups or spoons) unbranded
Seasonal whole fruit, not cut and not damaged Minimum 6 pieces (only 1 type), in fruit basket
Energy bar, wrapped and displayed in basket Minimum 6 pieces. From premium brand
Cocktail size napkins White or black, branded or unbranded cocktail napkins
Waste basket Conference size waste basket, closed with foot pedal
Acrylic holders are no longer allowed and picture is not

representative of the current standard for the poster holder.

2.10 CHECK-OUT
STANDARD FOR ALL CHECK-OUT TYPES SPECIFICATIONS

(FRONT DESK / CHECK-OUT KIOSK /
ONLINE CHECK-OUT)
Check-out time Check-out time is published as no earlier than 12:00
My luggage storage service Must be available for Premium and VIP members of
Radisson Rewards that have the hotel selected as their
Favorite Hotel in the members Private Area. Must be
offered free of charge
Branded my luggage storage form Mandatory. Radisson Rewards collateral printed at

hotel level if a Premium or VIP member decides to
use My Luggage Storage benefit. To be signed by the
member and stored until the next stay of the member
Branded invoice folder Radisson Rewards invoice folder must be used to

insert an invoice when a guest (member or non-
members) checks out. Mandatory only if guests
request a printed invoice
Branded key drop box Mandatory for hotels offering online check-out.
Minimum 1 Radisson Blu key drop box per hotel,
placed in Front Office area
STANDARD FOR ONLINE CHECK-OUT SPECIFICATIONS
Branded online check-out promotional collaterals Mandatory for hotels offering online check-out. Digital
or printed Radisson Blu DIPS, TFT and posters.
Location per hotel discretion.
• Check-out must follow Radisson Blu branded Memorable Moments Scripts and Service Flow
• All Front Office team members must complete the relevant training materials available in Radisson Academy
• Radisson Blu branded key drop box is not required if the hotel has a key drop area integrated to Check-in
and Check-out Point

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3. GUEST ROOM
3.1 Room
3.2 Bathroom
3.3 Optional program – Hybrid Rooms

2023
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3. GUEST ROOM
3.1 Room • Mini refrigerator or minibar

• King size bed • Temptations
• Queen size bed • Coffee and tea station – Standard Rooms
• Twin size bed • Coffee and tea station – Upgraded Rooms
• Crib • Complimentary water for Radisson Rewards members
• Bedding: what not to do • In-room VIP detail
• Nightstand • "Feel the Locale" VIP Gift
• Desk • Turndown service
• TV • Other elements
• Wardrobe

2023
3.1 KING SIZE BED
Mattress 1 Brilliant Basics King size mattress
Bed base 1 Brilliant Basics King size bed base or 2 Brilliant

Basics Twin size bed bases
Duvet 1 Brilliant Basics King size duvet, folded back 25 cm,

tucked in at bottom of bed and sides left loose
1st pillow 2 Brilliant Basics firm pillows, presented upright
2nd pillow 2 Brilliant Basics medium-firm pillows, presented

CONTENT upright
Mattress protector 1 King size mattress protector
Pillow protector 1 per pillow
Duvet cover 1 Brilliant Basics King size duvet cover
Bottom sheet 1 Brilliant Basics King size bottom sheet
Pillow case 1 Brilliant Basics cover per pillow
Linen change policy After 2 nights or upon guest request and after each
departure

3.1 QUEEN SIZE BED
Mattress 1 Brilliant Basics Queen size mattress
Bed base 1 Brilliant Basics Queen size bed base or 2 Brilliant

Basics Twin size bed bases
Duvet 1 Brilliant Basics Queen size duvet, folded back 25 cm,

tucked in at bottom of bed and sides left loose
1st pillow 2 Brilliant Basics firm pillows, presented upright
2nd pillow 2 Brilliant Basics medium-firm pillows, presented

upright
SPECIFICATIONS
Mattress protector 1 Queen size mattress protector
Duvet cover 1 Brilliant Basics Queen size duvet cover
Bottom sheet 1 Brilliant Basics Queen size bottom sheet
departure

3.1 TWIN SIZE BED
Mattress 1 Brilliant Basics Twin size mattress
Bed base 1 Brilliant Basics Twin size bed base
Duvet 1 Brilliant Basics Twin size duvet, folded back 25cm,

tucked in at the bottom of the bed and left loose on
the sides
1st pillow 1 Brilliant Basics firm pillow per bed, presented

upright
2nd pillow 1 Brilliant Basics medium-firm pillow per bed,

presented upright
Mattress protector 1 Twin size mattress protector
Duvet cover 1 Brilliant Basics Twin size duvet cover
Bottom sheet 1 Brilliant Basics Twin size bottom sheet
departure

3.1 CRIB
Crib APAC: All cribs in inventory must be from a reputable

quality manufacturer and comply with ISO 7175 at
minimum. Local equivalent standards may apply, if of a
higher standard
CHINA: All baby cots in inventory must be from

a reputable quality manufacturer and comply with
Chinese GB CCC standards.
EU, MEA: All cribs in inventory

must be from a reputable quality manufacturer
and comply with EU standards EN 716-1
and EN 716-2 at minimum or its local equivalent.
LATAM, NAMER: All cribs in inventory must be

approved by the U.S. Consumer Product Safety
Commission and comply with all state and applicable
laws. If the hotel is located outside the United States:
All cribs in inventory must comply with all applicable
laws
Mattress protector 1 manufactured specifically for crib use
Fitted bottom sheet 1 manufactured specifically for crib use
Blanket Mandatory. 1 specifically manufactured for crib use

and thin rather than heavy and bulky
departure
• When making up the crib, the blanket (if present) must be presented folded in the crib
• Pillows, bumper pads, quilts, comforters or pillow-like stuffed toys should not be provided by team members
• When possible, crib should be placed next to the bed (in the same room if suite)

3.1 B E D D I N G : W H AT N O T T O D O
Bed skirts Not allowed
Bed throws Not allowed
3rd pillow Not allowed
Decorative cushions Not allowed

3 pillows per guest
Striped Linen Not allowed instead of 2
• Duvet should never be tucked in on the side

• Pillows should never be placed stacked (on top of each other) or sideways.
• Nothing should be placed on the bed (bathrobe, breakfast door hanger etc.) Pillows are stacked.
Bed throw placed on the bed

Striped linen
Bed skirt

3.1 N I G H T S TA N D
Telephone* 1 corded or cordless telephone per room, placed on

nightstand
Branded telephone dial/faceplate instructions 1 Radisson Blu telephone faceplate
Branded notepad* 1 Radisson Blu notepad
Branded pencil* APAC, EU, MEA: 1 Radisson Blu pencil
Branded pen* LATAM, NAMER: 1 Radisson Blu pen
Branded dial tent card 1 Radisson Blu dial tent card
Lighting, sockets and USB ports Minimum 1 reading light, socket and USB port per
bedside
Alarm clock APAC, LATAM, NAMER: Optional
EU, MEA: Not allowed
Guestroom telephones must provide hot-keys for the following service:

• Emergency help
*If placing the telephone on nightstand is not an option, the notepad, pencil/pen, dial tent card and telephone
should move to the desk

3.1 DESK
Branded guest services directory 1 Radisson Blu guest services directory,

available digitally
Waste basket 1 placed within proximity of desk. Additional waste

baskets may be placed for recycling purposes
Desk chair 1 placed under desk
Desk lamp Placed on desk, hanging or free standing
• The only elements that are allowed to be placed on the desk are: branded room service menu, branded
breakfast menu door hanger, TV remote control, branded notepad, branded pencil/pen, branded dial tent
card and telephone.
• Elements that are placed on the desk must be positioned on one side of the desk (right or left), guest
working space should be clean of elements
• Magazines, if present, should not be placed on the desk

3.1 T V & W I - F I L A N D I N G PA G E
LED/Flat screen TV 1 Brilliant Basics Hospitality TV
Remote control 1 remote control per TV placed on the nightstand, on the desk or the TV furniture extension.
TV channel guide 1 Radisson Blu TV channel guide, available on TV, or digitally (QR code)
Additional TV APAC, EU, MEA, LATAM: extra Brilliant Basics TV per room is required for suites and above
NAMER: For larger rooms, living rooms in suites, VIP suites, etc., 2 Brilliant Basics TVs are required
TV casting Brilliant Basics TV casting solution
Adult content Not allowed
Movies on demand Not allowed
Branded TV welcome screen Mandatory. Radisson Rewards screen to be added to the welcome screen carousel in addition to the FOR HOTELS WITHOUT TV CASTING
Radisson Blu welcome screen.
Minimum number of channels APAC, EU, MEA: Minimum 40 channels*
LATAM, NAMER: Minimum 40 channels

Include the following in the TV channel line-up: news, sport, entertainment/movie,
documentary, children and local
Required channels Minimum 1 English-speaking news channel (e.g. BBC or CNN) + Minimum 1 English-speaking Sports channel
International channels Minimum 3 TV channels in foreign language based on guest nationality mix
Non-available channels Must be blacked-out
Branded Wi-Fi Landing Page screen Mandatory. Radisson Rewards page to be use as background for the Free Wi-Fi ‘Click to connect’ page.
Must replace individually branded landing page.
*Once TV casting is implemented, only 20 channels are mandatory

• Please refer to Hospitality TV Guidelines for correct implementation of Welcome screens and Menu content FOR HOTELS WITH TV CASTING

3.1 WA R D RO B E
Hangers 10 high-quality, open-hook, wood-only hangers of the same style must

be provided – 5 with trouser clips and 5 with bars. Anti-theft hangers
are not allowed.
Branded laundry bag 1 Radisson Blu laundry bag
Branded laundry form 1 Radisson Blu laundry form, to be placed inside the laundry bag
Branded shoe horn 1 Radisson Blu shoe horn only in Junior Suites and above
Branded shoe shine 1 Radisson Blu shoe shine
Iron or steamer Iron or steamer is mandatory to be present. If iron is present in the

room, it must be auto shut-off. Steam feature is optional
Ironing board Mandatory if iron is present. The ironing board must be full-size
and hung in the closet on a closet organizer, or stored in dedicated
wardrobe compartment
In-room safe APAC: Must hold a portable 15 inch computer
EU, LATAM, MEA, NAMER: Must hold a portable 17 inch computer
• Bathrobes and flip-flops/slippers may also be placed inside wardrobe

• Branded laundry form can be directly printed on the laundry bag

3.1 M I N I R E F R I G E R AT O R O R M I N I B A R
Mini refrigerator or minibar Minimum 40 liters
Mini refrigerator or minibar filling APAC: Mandatory in all room types
EU, MEA: in Premium Rooms and above
LATAM, NAMER: Optional
Branded pricelist 1 Radisson Blu pricelist close to minibar tray (where filled minibar
is present)
Wine glasses Optional. 2 wine glasses, placed facedown on tray with liner or branded
or unbranded coaster – Mandatory if wine is present in minibar
Water glasses 2 hi-ball or 2 rocks/old-fashioned glasses placed face-down on tray

with liner, branded or unbranded coaster or napkin. Glasses should
always be provided even if minibar is not filled
Bottle opener 1 bottle opener, placed next to glasses. Bottle opener should always
be provided even if minibar is not filled
Water Still and sparkling water must be available and follow RHG in-room
water guidelines
Soft drinks* - Minimum 2 cola drink (e.g., Coca-Cola, Pepsi or

suitable alternative) cans or glass bottles
- Minimum 2 sugar free and calorie free cola drink (e.g., Coca-Cola
light, Coca-Cola Zero, Pepsi Light, Pepsi Max or suitable alternative) STANDARD REQUIREMENTS
cans or glass bottles
• If filled, minibar must be fully replenished daily
- Minimum 2 local soft drinks cans or glass bottles
• Dry countries should not provide alcoholic beverages
• If hotel chooses to implement the minibar filling in a room where it is not
Alcoholic drinks* Minimum 3 varieties of premium liquor miniature glass bottles
mandatory, all minibar standards components must be fulfilled. Content is up to
Minimum 2 glass bottles or cans (1 international brand + 1 local hotel discretion
Beers* brand) • Glassware may also be presented in custom built cabinetry/drawers. Liners/coasters
and napkins are still required
Wine* Optional. Minimum 1, half bottle size (375ml) if offered • Glass covers can also be used for glasses placed upside
Ice Bucket APAC, EU, LATAM: Optional *Unless prohibited by local legislation
MEA, NAMER: Mandatory

3.1 T E M P T AT I O N S
Branded Temptations APAC: Optional. 4 Radisson Blu branded Temptations:

1 sweet, 1 chocolate, 2 salted
EU: Mandatory (for rooms with filled minibars).

4 Radisson Blu branded Temptations: 1 sweet,
1 chocolate, 2 salted
MEA, EERUT: Optional (for rooms with filled

minibars). 4 Radisson Blu branded Temptations:
LATAM, NAMER: Optional (for rooms with filled

minibars). 4 Radisson Blu branded Temptations:
Temptations tray Optional
Branded Temptations pricelist 1 Radisson Blu Temptations pricelist or in

combination with the minibar pricelist
• Branded temptations are mandatory in rooms with filled minibar. N/A for APAC

3.1 C O F F E E A N D T E A S TAT I O N – S TA N D A R D R O O M S
Coffee and tea station tray or drawer Optional
Kettle 1 kettle, free of limescale
Cups (mugs) 2 ceramic coffee cups
Saucers Optional
Spoons 2 teaspoons or individually-wrapped wood stir sticks
Napkins 2 white or black, branded or unbranded, cocktail

napkins
Sugar 4 sugar packs (2 white & 2 brown), 2 sugar substitutes
Instant coffee packs 4 individually packaged instant coffee packs (2 regular

& 2 decaffeinated)
Teabags 4 types. Properties to select from black tea/blends

(English Breakfast is compulsory) and green Tea/
oolong/flavored herbal infusion
Hot Chocolate APAC: Optional, 1 pack
EU, LATAM, MEA, NAMER: Mandatory, 1 pack
Milk 2 UHT milk portions liquid creamer tubs (powdered

milk if UHT unavailable)
• Kettle should be empty (no water) and cleaned daily

• Content of coffee station should be fully replenished daily
• Mugs, saucers (if applicable) and spoons should be cleaned daily with commercial-grade dishwasher and
sanitizer. Plastic wrappers placed on cups, saucers and spoons are not permitted.
• Hotels in APAC can use caffeine-free coffee alternatives instead of decaffeinated coffee. i.e: Chicory coffee

3.1 C O F F E E A N D T E A S TAT I O N – U P G R A D E D R O O M S
CONTENT SPECIFICATIONS STANDARD REQUIREMENTS
Coffee and tea station tray or drawer Mandatory • Kettle and coffee machine should be empty (no water) and cleaned daily
• Content of coffee station should be fully replenished daily
Coffee machine 1 Brilliant Basics espresso machine • Mugs, saucers (if applicable) and spoons should be cleaned daily with commercial-grade dishwasher and
sanitizer. Plastic wrappers placed on cups, saucers and spoons are not permitted.
Kettle 1 kettle, free of limescale • Upgraded coffee station is mandatory in Premium Rooms and above in EMEA and Deluxe Rooms and above
in APAC
Cups (mugs) Mandatory, 2 ceramic coffee cups. Optional 2 • Upgraded coffee station is mandatory in Superior Rooms and above if selected as experience differentiator
espresso coffee cups as per room type architecture
Saucers Optional
Spoons 2 teaspoons or individually-wrapped wood stir sticks
2 white or black, branded or unbranded, cocktail

Napkins napkins
Sugar 4 sugar packs (2 white & 2 brown), 2 sugar substitutes
Coffee Minimum 6 coffee pods:

(2 espresso, 2 regular and 2 decaffeinated)
Teabags 4 types. Properties to select from black tea/blends

(English Breakfast is compulsory) and green tea/
oolong/ flavored herbal infusion.
Hot Chocolate APAC: Optional, 1 pack
EU, LATAM, MEA, NAMER: Mandatory, 1 pack
Milk 2 UHT milk portions liquid creamer tubs (powdered

milk if UHT unavailable)

3.1 C O M P L I M E N TA RY W AT E R F O R R A D I S S O N R E W A R D S M E M B E R S
3 O P T I O N S T O D E L I V E R T H I S S TA N D A R D
IN ROOM
B O T T L E D WAT E R TA P WAT E R F I LT E R E D WAT E R
• 2 water bottles of minimum 330 ml /1.1 Oz. • Served as empty carafe • Served as filled filtered water bottle
• Each must feature the Radisson Rewards • Size bottle: 50cl • Size bottle: 50cl
complimentary water bottle tag. • Look and feel bottle: • Look and feel bottle:
Mandatory only on the first night of the or localize i.e. SWISS, SCOTTISH, Front: Radisson Rewards logo
guest’s entire stay. DUTCH, ETC Back: THINK logo (bottom)
• No localized approach
• Look and feel hygienic seal:
• No hygienic seal recommended
Complimentary water may be placed either:

• Visible to guest, next to 2 glasses placed facedown with Radisson Blu branded liner or coaster or upright.
• Inside minibar
These bottles of water are complimentary for all regular, Gold and VIP members and for any guest enrolling in
the program during their stay. Non-members or guests who do not enroll in the program during the stay may
be charged for the water
1 bottle of still water and 1 bottle of sparkling water may be used in EMEA

3.1 I N - R O O M V I P D E TA I L
VIP 1 set-up • Mandatory. Radisson Rewards VIP (members and VIP hotel Owners) • ”Feel the Locale” gift (chocolate, local beer etc.)
• Booked room category: Suite (junior suite and above) • VIP welcome card with a personalized handwritten
welcome note signed by the General Manager
• Cloth, napkin, plate, cutlery (depending on the gift)
• Fresh flowers (optional)
• Radisson Blu restaurants list
VIP 2 set-up • Radisson Rewards Premium members (VIP, Premium members) • ”Feel the Locale” gift (chocolate, local beer etc.)
• Long stays from 5 nights (except in resorts and serviced apartments) • VIP welcome card with a personalized handwritten welcome note signed by the
General Manager
VIP 3 set-up • Recommended. Any member • ”Feel the Locale” gift (chocolate, local beer etc.)
• VIP welcome card with a personalized handwritten welcome note signed by the
General Manager
In addition to the loyalty members mentioned above, the list below should also be considered VIP. Which VIP level they fall into should be defined on a case-by-case basis at the individual hotel’s discretion – e.g. based on revenue
brought in and/or Public Relations value.
• Special occasions (honeymoon, bride & groom for on-site wedding, anniversaries, birthdays, etc.)
• CEOs of international and national companies
• Bookers (groups, conferences, events)
• Celebrities
• Politicians
• Journalists
• Travel writers
• Social media influencers
• GMs and management committee of international and national companies
• Radisson Hotel Group Team members
Amenities should be set up according to single or double occupancy (e.g. glasses, napkins) Location of the set up should be clear and visible (coffee table, desk, etc.)

3.1 "FEEL THE LOCALE" VIP GIFT
Do:
• Follow seasonality and locality of F&B offer
• Encourage local partnerships to combine Tempting Treats with Feel the Locale, e.g. Pierre Marcolini chocolates or Maison Dandoy
speculoos in Belgium, Maison Ladurée macaroons or Fauchon fruit pastes in France, Harrods marmalades or Aston's Bakehouse scones
in UK, Santo Tome mazapans in Spain, pasteis de Belem in Portugal, Lakrids by Bülow liquorices in Denmark, Hacibekir lokoums in Turkey.
• Label any home-made VIP set-ups with all relevant allergen information
• Try to deliver amenity set up according to time of check-in
• Location of the set up should be clear and visible (coffee table, desk, etc.)
• Amenities should be set up according to single or double occupancy (e.g. glasses, napkins)
• Check corridors for consumed or discarded amenities
Don’t:
• Print brand logo or hotel logo directly on food items
• No quickly perishable items, such as smoothies, canapés, cut fruit – so no fruit skewers or fruit salads
• No opened or half full bottles
• No strong-smelling foods that may disturb the welcome experience
• Avoid oversized liquids (100ml)
• Avoid cling wrap, foil, cellophane or any other plastic packaging
• Avoid white classical chinaware
• Avoid ice buckets. If needed, it needs to be placed in the room within 30 minutes of arrival

3.1 T U R N D O W N S E RV I C E
Turndown Service APAC, EU, MEA: In Junior Suites and above. Business
Class room are also applicable for APAC
LATAM, NAMER: In Business Class & Suites and above
Branded flip-flops/slippers 1 pair of Radisson Blu flip-flops/slippers per guest,

placed next to bed
Branded pillow spray 1 Radisson Blu pillow spray per guest, placed on
nightstand (N/A in LATAM, NAMER)
Bottle of water, glass and coaster 1 bottle of still water, 1 empty glass and branded or
unbranded coaster per guest. Water must follow RHG
in-room water guidelines
Local gift or chocolate Optional
Turndown service includes:

• Folding down the bed
• Emptying waste basket
• Turning on bedside light
• Closing curtains
• Replacing bathroom terry
• Refreshing amenities
• Placing complimentary water on bedside table
• Tidying up room
Turndown:
• Must be honered for other guests requesting turndown service, unless Do Not Disturb is shown
• Must be completed by 21:00 or as determined to be appropriate timing based on local markets

3.1 OT H E R E L E M E N T S
Magazine/newspaper Optional
Premium local book Optional
Luggage bench Optional
Luggage rack If a fixed rack is not provided in the room, a foldable,

chrome or wood luggage rack must be provided
Branded Do Not Disturb sign / door hanger Mandatory. Electronic Do Not Disturb sign
or 1 Radisson Blu Do Not Disturb door hanger
placed on the inside door knob or on a hook
near the inside door

—
3. GUEST ROOM
3.2 Bathroom
• Bathroom set-up
• Amenities set-up for properties with dispensers – Rooms
• Amenities set-up for properties with dispensers – Suites
(including Junior Suites)
• Amenities set-up for properties without dispensers – Rooms
• Amenities set-up for properties without dispensers – Suites
(including Junior Suites)
• Terry
• Bathrobes and flip-flops/slippers

2023
3.2 B AT H R O O M S E T- U P
Rain showerhead 1 Brilliant Basics rain showerhead
Hand-held showerhead 1 separate Brilliant Basics hand-held showerhead
Bath or shower screen Shower curtains are forbidden
Magnifying mirror 1 Brilliant Basics wall-mounted mirror
Tissue dispenser 1 tissue dispenser per bathroom
Waste basket 1 waste basket per bathroom
Two-ply toilet paper Minimum 2 rolls
Weighing scale Optional
Professional hairdryer 1 Brilliant Basics hairdryer per bathroom, placed in

hairdryer bag on a shelf or hook.
Local regulations may require the hairdryer to be placed outside the bathroom. In that case it should be
placed in the wardrobe.

3.2 A M E N I T I E S S E T- U P F O R P R O P E R T I E S W I T H D I S P E N S E R S – R O O M S
Branded shower amenities 1 Radisson Blu triple bracket dispenser with shampoo, hair conditioner, body wash (shower gel)
Branded bathtub amenities 1 Radisson Blu triple bracket dispenser with shampoo, hair conditioner, body wash (shower gel)
Branded sink amenities 1 Radisson Blu single bracket hand wash dispenser or 1 Radisson Blu soap bar placed on soap dish
Amenity tray Mandatory
Branded body lotion 1 Radisson Blu body lotion placed on amenity tray
Branded shower cap 1 Radisson Blu shower cap placed on amenity tray
Branded vanity kit 1 Radisson Blu vanity kit placed on amenity tray
Face towel 2 Brilliant Basics face towels
Glass 1 shockproof glass per guest placed facedown on coaster
• Individual and dry amenities must be replenished daily

• Dispensers must be replenished as per SOP
• Local regulations may require the guest to request individual dry amenities
• LATAM, NAMER set-up indications have purposely been removed from the amenity pages

3.2 A M E N I T I E S S E T- U P F O R P R O P E R T I E S W I T H D I S P E N S E R S – S U I T E S ( I N C L U D I N G J U N I O R S U I T E S )
Branded shower amenities 1 Radisson Blu triple bracket dispenser with shampoo, hair conditioner, body wash (shower gel)
Branded bathtub amenities 1 Radisson Blu triple bracket dispenser with shampoo, hair conditioner, body wash (shower gel)
Branded shampoo 1 Radisson Blu shampoo placed on amenity tray
Branded body wash (shower gel) 1 Radisson Blu body wash (shower gel) placed on amenity tray
Branded bath salts 1 Radisson Blu bath salt placed on amenity tray
Branded hair conditioner 1 Radisson Blu hair conditioner placed on amenity tray
Branded hand cream 1 Radisson Blu hand cream placed on amenity tray
Branded comb 1 Radisson Blu comb placed on amenity tray
Branded dental kit 1 Radisson Blu dental kit placed on amenity tray
Branded bath flower 1 Radisson Blu bath flower placed on amenity tray
Soap dish Mandatory
Branded soap bar 1 Radisson Blu soap bar

Branded amenity pouch Optional. Radisson Rewards amenity pouch • Dispensers must be replenished as per SOP

3.2 A M E N I T I E S S E T- U P F O R P R O P E R T I E S W I T H O U T D I S P E N S E R S – R O O M S
Soap dish Mandatory


3.2 A M E N I T I E S S E T- U P F O R P R O P E R T I E S W I T H O U T D I S P E N S E R S – S U I T E S ( I N C L U D I N G J U N I O R S U I T E S )
Branded bath salts 1 Radisson Blu bath salt placed on amenity tray
Branded hand cream 1 Radisson Blu hand cream placed on amenity tray
Branded comb 1 Radisson Blu comb placed on amenity tray
Branded dental kit 1 Radisson Blu dental kit placed on amenity tray
Branded bath flower 1 Radisson Blu bath flower placed on amenity tray
Soap dish Mandatory
Branded amenity pouch Optional. Radisson Rewards amenity pouch


3.2 T E R RY
Bath towel APAC, EU, MEA: 2 Brilliant Basics bath towels per
bathroom
LATAM, NAMER:
3 Brilliant Basics bath towels for single
bedded rooms and 4 Brilliant Basics bath
towels for double bedded rooms and suites
Hand towel APAC, EU, MEA: 2 Brilliant Basics hand towels per
bathroom
LATAM, NAMER:
3 Brilliant Basics hand towels for single
bedded rooms and 4 Brilliant Basics hand
towels for double bedded rooms and suites
Bath mat 1 Brilliant Basics bath mat (two if bathtub +

shower)
Branded towel replacement sticker 1 Radisson Blu towel replacement sticker placed next
to towel hook or hanger with donation element to
Just a Drop
• Additional towels (1 per guest) should be provided for triple occupancy and family rooms
• Face towel standards are included in the amenity set-up

3.2 B AT H R O B E S A N D F L I P - F L O P S / S L I P P E R S
Bathrobes 2 Brilliant Basics bathrobes per room
APAC: in Business Class Rooms and above
LATAM, NAMER: in Business Class & Suites and above
Branded flip-flops/slippers 2 pairs of Radisson Blu flip-flops/slippers
APAC: in Business Class Rooms and above
LATAM, NAMER: in Business Class & Suites and above
• Bathrobes and flip-flops/slippers can be placed folded or hanging in the wardrobe

• Bathrobes and flip-flops/slippers can never be placed on the bed
• Additional bathrobes (1 per guest) should be provided for triple occupancy and family rooms
• Bathrobe and flip-flops/slippers are mandatory in Superior Rooms and above if selected as experience
differentiator as per room type architecture

—
3. GUEST ROOM
3.3 Optional Program – Hybrid Room

2023
3.3 O P T I O N A L P RO G R A M – H Y B R I D RO O M S
STANDARD SPECIFICATIONS
Hybrid Rooms must meet rooms conditions • Upgraded room types featuring upgraded coffee and
tea station
• Silent room, preferably with separate seating area and

2 TVs
• Select rooms with big desk and comfortable working

chair
• Ample power sockets for guest (and for the Plug and
Play device)
• Good lighting with desk lamp
• Preferably a room with a view
Stationery toolbox containing • Desk organizer
• Pens and pencils, highlight markers
• Glue stick, scissor, ruler, scotch tape, stapler, paper clips
• Post it notes (76x76cm each 3 colors)
• Notebook (optional)
• A set of Diversey Oxivir disinfectant wipes
Monitor with built-in PC docking station 24’’ monitor with built-in PC docking station and pop-up
webcam
Mouse 1 large ergonomic mouse with micro–USB Receiver and

Bluetooth 4.0 connectivity
Keyboard Full-Size, Fully-Equipped Quiet Keyboard with Bluetooth

4.0 connectivity and compatible with compatible with
Windows, Mac, Android and iOS (iPhone and iPad)
Portable loudspeakers and mic 1 Brilliant Basics portable loudspeaker and mic
USB hubs/adapters 1 Brilliant Basics USB Hub with 4 ports and1 Brilliant
Basics USB to USB-C
Wired screen connectivity In line with Brilliant Basics, must include: HDMI cable,
DisplayPort (M) to HDMI (F) adapter, Mini DisplayPort
(M) to HDMI (F) adapter, and USB type-C (M) to HDMI
(F) adapter cable
Radisson Blu Brand Standards Manual 2023 Page

Page·· 49
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3. GUEST ROOM

2023
3.4 CLEANLINESS AND CONDITION
Cleanliness standards: all areas of the guest room must be clean, including the following areas:
• Doors/walls/baseboards/ceilings/mirrors/artwork
• Flooring/carpet
• Closet area/ironing board/iron /safe
• Case goods – dresser/nightstands/end coffee tables/desk/desk chair
• Refrigerator or minibar/microwave/wet bar/coffee set up/ice bucket/trays/accessories/waste basket
• Telephone/clock radio/television(s)/remote control/lamps/lighting/collateral
• Upholstered furniture (chairs/ottoman/sofa)
• Windows/window treatments/hvac/ventilation
• Headboard/bed/frame/mattress/boxspring/bedding/linens/pillows
• All areas of the bathroom must be clean, including the following areas: floor/ceiling/vents/exhaust fans
• All areas of the bathroom must be in excellent condition, including the following areas: floor/ceiling/vents/
exhaust fans
• All areas of the bathroom must be clean, including the following areas: doors/walls/mirrors/lighting/light
fixtures
• All areas of the bathroom must be in excellent condition, including the following areas: doors/walls/mirrors/
lighting/light fixtures
• All areas of the bathroom must be clean, including the following areas: sink/tap/counters/shelves
• All areas of the bathroom must be in excellent condition, including the following areas: sink/tap/counters/
shelves
• All areas of the bathroom must be clean, including the following areas: toilet/ towels / towel bars/hairdryer/
amenity tray/waste paper basket/tissue holder
• All areas of the bathroom must be in excellent condition, including the following areas: toilet/ towels / towel
bars/hairdryer/amenity tray/waste paper basket/tissue holder
• All areas of the bathroom must be clean, including the following areas: bathtub/shower enclosure/fixtures/
door
• All areas of the bathroom must be in excellent condition, including the following areas: bathtub/shower
enclosure/fixtures/door

—
4. COMMON AREAS
4.1 Casual workspace

4.2 Fitness
4.3 Public restrooms

2023
4.1 C A S U A L W O R K S PA C E
Casual work space device Optional. Small form factor PC with screen, cabled
mouse and keyboard
Communal table with electric sockets Mandatory
Ethernet cable Optional
Printer (cabled, Bluetooth or Wi-Fi) Optional. The printer must enable guests to print
documents from their own device and from the casual
work space device
Newspapers & Magazines Optional

4.2 FITNESS 1/2
Fitness space Mandatory
Opening hours Open 24/7. Opening hours must be clearly displayed

at the entrance or in the fitness space
Operational procedures and instructions 1 for each piece of exercise equipment
Fitness space access Key card access is mandatory (for unsupervised

fitness spaces)
CCTV coverage 24/7 recording Mandatory. Live image on spot-monitor at reception

desk must be in place where possible
First aid kit Minimum 1 first aid kit
Emergency telephone 1 telephone with hotel's emergency hotline

number prominently posted or auto-call or
panic alarm
Towel station Clean hand towels must be available at the towel

station. Towels need to be neatly folded
Dirty towel basket 1 towel basket, placed next to towel station
Water Drinking water must be kept in or near the exercise

room and follow RHG water guidelines for fitness area
Disinfectant wipes or spray and disposable paper Minimum 1 unit

towels

4.2 FITNESS 2/2
HD LCD TV Minimum 1 TV with remote control must be provided.

Audio needs to be turned off. If fitness equipment
contains individual TVs, disposable headphones must
be provided for guest use upon request
Wall clock Optional
Weighing scale Optional
STANDARDS REQUIREMENTS
• First aid kit must be provided as per local requirements

• Fitness equipment must be supplied from an approved supplier
Cleanliness and condition standards:

• All areas of the fitness facility must be clean, including the following areas: floors
• All areas of the fitness facility must be in excellent condition, including the following areas: floors
• All areas of the fitness facility must be clean, including the following areas: walls/doors/ceiling/windows/
treatments
• All areas of the fitness facility must be in excellent condition, including the following areas: walls/doors/ceiling/
windows/treatments
• All areas of the fitness facility must be clean, including the following areas: furniture/equipment/decor
items
• All areas of the fitness facility must be in excellent condition, including the following areas: furniture/equipment/
decor items

4.3 P U B L I C R E S T RO O M S
Branded dispenser 1 Radisson Blu dispenser for hand wash, 1 Radisson Blu
dispenser for body/hand cream
Towels, towel tray and disposal basket Optional
Hand drying options 1 paper towel dispenser or electric hand dryer on the wall
Paper tissues 1 paper tissue dispenser per restroom
Waste basket 1 closed waste basket per restroom
Two-ply toilet paper Minimum 2 rolls, with triangle hold. Toilet paper dispensers
are also accepted.
Sanitary disposal bin 1 per female toilet with a pedal and internal masking flaps.
Regular waste baskets are not accepted
Baby changing facilities Mandatory, with set-up following local legislation
• All areas of the public restrooms must be clean, including the following areas: ceiling/lighting/light fixtures/heating/
air conditioning/vents
• All areas of the public restrooms must be in excellent condition, including the following areas: ceiling/lighting/
light fixtures/heating/air conditioning/vents
• All areas of the public restrooms must be clean, including the following areas: doors/walls/mirrors
• All areas of the public restrooms must be in excellent condition, including the following areas: doors/walls/mirrors
• All areas of the public restrooms must be clean, including the following areas: floor
• All areas of the public restrooms must be in excellent condition, including the following areas: floor
• All areas of the public restrooms must be clean, including the following areas: toilets/urinals/partitions
• All areas of the public restrooms must be in excellent condition, including the following areas: toilets/urinals/partitions
• All areas of the public restrooms must be clean, including the following areas: vanity top/wash basins/taps/fixtures
• All areas of the public restrooms must be in excellent condition, including the following areas: vanity top/wash basins/
taps/fixtures
• All areas of the public restrooms must be clean, including the following areas: dispensers/waste baskets/
equipment/miscellaneous
• All areas of the public restrooms must be in excellent condition, including the following areas: dispensers/
waste baskets/equipment/miscellaneous
• Baby changing facilities: Mandatory, with set-up following local legislation

—
5. HOTEL SERVICES
5.1 Laundry services

2023
3.2
5.1 L A U N D RY S E R V I C E S
Guest laundry service Mandatory. Offered 7 days a week from 08:00 to

20:00
3 Hour Express laundry service Mandatory. All laundry handed in before 20:00 will
be returned fresh and clean within 3 hours unless
otherwise stipulated by guest
Guest laundry pick-up A hotel team member must pick-up laundry within 15
minutes of the guest’s notification
Same-day service Mandatory. For guests laundry, pressing and dry-

cleaning must be available Monday through Friday and
returned not later than 18:00
• When called for laundry service, the team member confirms that the guest filled-in the laundry form and the
convenient pick-up time.
• When a laundry service is requested, the guest will be asked how the clothes should be delivered, folded or
hung.
• Upon picking up the items, the team member greets guest by name, ensures the form is completed, confirms
the return time to the guest and offers additional help.
• Items are returned before the stated time, laundered/dry cleaned and pressed according to guest’s
instructions.
• Personal items left in pockets are returned in a sealed envelope.
• Upon delivery, if guest is not present, laundry on hangers is hung in the wardrobe and a sign is left in a visible
place, indicating this to the guest.
• Upon delivery, the guest is notified of any existing damage or an irreparable stain.
• Upon delivery, if a ‘Do Not Disturb’ sign is present, the team member leaves a card inviting the guest to call
back for delivery.

—
6. F&B STANDARDS
6.1 Breakfast
6.2 Room service

2023
—
6. F&B STANDARDS
6.1 Breakfast
• Service
• Kids breakfast buffet
• Table set-up
• Buffet signage
• À la carte
• Dairy
• Cereals, seeds, nuts and dried fruits
• Fruits
• Cheese
• Cold cuts
• Pickles, vegetables and fish
• Bakery, jams and spreads
• Allergen alternatives
• Hot food and condiments
• Drinks
• Coffee and tea station
FO R S O U TH A S I A BREA KFA ST STANDARDS, P LE ASE RE FE R TO SOUTH ASIA B R E AK FAST LO CAL IZAT IO N STANDAR D S D E CK
2023
6.1 S E RV I C E
Breakfast opening hours (weekdays) Breakfast must be open for a minimum of 3 hours
Breakfast opening hours (weekends/public holidays) Breakfast must be open for a minimum of 4 hours
Breakfast must be open until at least 11:00
Guest welcome and seating Team member welcomes the guest with a smile and
good morning and asks for room number to check the
rate details. Then team member greets the guest with
the surname and offers either free seating or shows
guest to a table.
Smoking Breakfast is non-smoking. Outdoor seating may have

allocated smoking area if local regulation allows
Coffee & Tea Service Coffee and tea must be served at the table. During
peak hours guest may be informed and directed to
the coffee and tea station
• Earlier opening hours are encouraged in airport hotels

• Guest list must not be visible to guests or left unattended where it could be seen by a guest
• Complimentary breakfast to go (pre-breakfast) must be available until breakfast opening. (See page 18 for
more details on the complimentary breakfast to go)
• Breakfast opening hours must be clearly indicated on guest services directory or at the breakfast entrance
• Breakfast service follows branded Breakfast Service Flow
• High-chair for children must be available at the breakfast area proportioned to the guest mix

6.1 K I D S B R E A K FA S T B U F F E T
Rad Family Breakfast Only applicable for hotels participating in the Rad
Family program. Refer to Rad Family Brand
Guidelines for implementation specifications.

6.1 TA B L E S E T- U P
Cutlery Fork, knife, spoon placed on top or inside a cloth

napkin / high-quality textile-like paper napkin (Airlaid
napkin). Chop sticks are allowed for APAC
Branded à la carte menu 1 per table or digital (via QR code), placed on the
table. Applicable if a la carte service is available
Salt & pepper cruet set 1 per table
Sugar 1 brown sugar, 1 white sugar, 1 sweetener (sugar cubes

or white/brown sachets)
Small fresh flower pot/plant Mandatory to be placed on the table
Online checkout QR code Mandatory for properties offering online check-out.

(displayed on Breakfast a la carte menu) To be displayed either on à la carte menu,or on
branded tent card. To be displayed on tables during
breakfast service
• Chilled milk is placed on the buffet or delivered with hot drinks upon ordering
• Tables should be completely set-up before guest is seated
• À la carte menus should be clean and in good condition, and should not be ripped or faded
• A table placemat may be used only if the tables have minor noticeable damages, and cannot
be replaced instantly, or have glass surface
• Table cloths, table runners and damaged linen cannot be used
• À la carte service must be available even if live cooking station is present
• Flaked salt & coarsely ground black pepper to be provided on the table
(if salt & pepper grinders are not used)

6.1 BUFFET FOOD SAFETY AND SIGNAGE
Buffet labels All non-obvious items and allergen related items on

the buffet must be labelled with printed buffet card
Branded allergen poster 1 Radisson Blu allergen poster must be presented on

the buffet
Branded allergen alternatives poster 1 Radisson Blu allergen alternatives poster must be
presented on the allergen alternatives section
Food and drinks temperature Cold food items (dairy, cold meat products) should
be held at cold temperature on the buffet (below 5°C
/41°F) or as per local HACCP regulations). The hot
food items must be held at or above 60°C (140°F)
throughout the breakfast service.
Organic eggs branded poster Optional
Branded breakfast storytelling poster Minimum 2 Radisson Blu breakfast storytelling

posters to explain the local products (e.g. Basque
burnt cheesecake or pan con tomate for Spain, caviar
spread for Sweden etc.)
STANDARD REQUIREMENTS —
— FOOD ALLERGIES
A L L E RG E N GOOD FOR OR INTOLER ANCES?
• For buffet labels – THE PLANET —
LOOK OUT FOR OUR FOOD LABELS
- Labels can be printed in dual language WE CARE ABOUT YOUR FOOD ALLERGIES
& INTOLERANCES. PRESENTING OUR
GLUTEN-FREE & DAIRY-FREE OFFERING.
TO BE ADVISED ON INGREDIENTS.
PREPARE TO BE DELIGHTED, WE HAVE

- Black cards and white text. Hotels in China can use white card and black text. In case of any other food allergies or intolerances, please let a team
SELECTED ORGANIC AND LOCAL
FRESH EGGS FOR YOU
- Primary font; Brand font mentioned in Radisson Blu Brand Guidelines (Arial may be used if brand font is not available) member know and we’ll prepare our fresh, à la carte specials to your liking.
Gluten Eggs Crustaceans Fish Peanuts Soya Dairy
- No brand/hotel/outlet logos A LT E R N AT I V E S GOOD

- No background graphics or borders — F O R YO U
Nuts Celery Mustard Sesame Sulﬁtes Molluscs Lupin
- Allergens must be presented using official brand-approved icons FREE-FROM
- Cards to be of credit card size (86x54mm) FREE-FROM

Explore Gluten-free and Dairy-free options
on our buffet and à la carte menu.

Gluten-free Dairy-free
If you would like any further information, please ask

Gluten-free Dairy-free a member of the team and we’d be happy to assist.
radissonhotels.com/blu
567500 BRUZT RB Cage Free Eggs Poster A4.indd 1 09/03/2022 15:02:45

Radisson Blu Breakfast Allergen poster (148,5x210).indd 1 26/09/2019 13.45
Untitled-3426 1 16-03-2022 16:46:41

6.1 À L A C A RT E B R E A K F A S T ( 1 / 2 )
À la carte service Optional. Implemenation based on hotel occupancy

level & guest mix. If implemented, à la carte service
should follow à la carte breakfast standards.
Branded à la carte menu 1 Radisson Blu breakfast à la carte menu, printed or
digital (via QR code). Mandatory if à la carte breakfast
is implemented.
• À la carte menus should be on the table prior to the guests sitting down
• Orders should be taken at the table, then processed through POS delivering a ticket to the kitchen. Kitchen
should not be overloaded with orders (eg. space orders by at least 1 minute)
• Guests can order anything from the à la carte menu. (eg. Granola, pressed apple juice, eggs benny)
• Food should aim to be delivered to the guest within 8 minutes of the order being taken
• Team members should check back on the table within 2 minutes of the food going down, to ensure they are
happy with everything and nothing is forgotten
• Team members should ensure plates are cleared from the table prior to guests leaving Untitled-421 1 26-01-2022 10:56:06

6.1 À L A C A RT E B R E A K F A S T ( 2 / 2 )
Menu items Must contain the following:
• EGGS ANY STYLE sourdough (v) eggs, gluten
• OMELETTE eggs, gluten (Mandatory dish)
• ORGANIC PORRIDGE banana, almond milk, berries, toasted almonds, maple (pb)
gluten, nuts
• PANCAKES berries, whipped cream, caramel diary, gluten
Minumum 1 dish, in the above a la carte menu, must reflect a local specialty/
ingredients
• Presented at the right temperature and with a tasteful presentation

• Dishes must be served at the table to the guest
• In APAC, properties can take the above content as guidance and adapt the à la carte menu items to their
market requirements. APAC properties must feature at least one dish from each category (i.e. fruit dish, 1 egg
dish, 1 hot dish) and may replace the others with local specialties
• The above menu engineering and dish selection must be followed with the exception of local ingredient
adaptations

6.1 D A I RY
Yogurt — natural 1 type
Yogurt — Greek 1 type. Optional in APAC
Yogurt — dairy-free/plant based 1 type. Optional in APAC
Milk full fat 1 type
Milk semi-skimmed 1 type
Milk dairy-free/plant based (e.g.: rice, almond, oat, soy 1 type

milk)
• Yogurts must not be pre-flavored. Based on market demand sugar-free fruit compote/berries can be placed
next to the yogurts. (In APAC, pre-flavored individually packed yogurts are allowed)
• If dairy-free/plant based yogurt cannot be sourced in bulk portions, mono-packaged single portion alternative
can be used
• For hotels <140 keys, natural yoghurt is not required.

6.1 CEREALS, SEEDS, NUTS AND DRIED FRUITS
Sugar-free muesli Minimum 1 type
Bran cereal (any variety) Minimum 1 type
Other cereal (any variety) APAC: 1 type
EU, LATAM, MEA, NAMER: 2 types, including 1 gluten-

free variety
Nuts and/or seeds APAC: Minimum 3 types
EU, LATAM, MEA, NAMER: Minimum 4 types
Dried fruits 3 types
• Service cutlery to be used as per shape and size of the nuts and dried fruits

6.1 FRUITS
Seasonal freshly cut fruit (with or without peel) Minimum 3 types
Whole fruit 3 types
• Whole fruit must include banana

• Whole fruit types must not be mixed
• Fruits selection must consider seasonality, local produce and color contrast
• Cut fruits must be sliced keeping service functionality in mind i.e. they should be easy to pick up with tongs
or a spoon and presented neatly.
• Fruits with high water content must not be presented on a flat platter and should be presented in a platter
with raised edges or similar
• Fruits must be presented next to each other
*Signage and labels in these images do not represent the current buffet signage standards

6.1 CHEESE
Whole cheese Minimum 2 types
Sliced cheese Optional. 1 type
Soft or cream cheese (e.g.: cottage 1 type

cheese)
• Choose locally produced cheese (where applicable) to showcase your area/regions specialty & produce
• Consider placing more cheese types on the buffet based on market demand/expectations. (e.g., Turkey and
Germany)
• Food-safe brown paper may be placed under the cheese for operational ease and quick replenishment
• Sliced cheese must be presented folded where possible
• Part of the whole cheese should be pre-sliced and displayed

6.1 COLD CUTS
Cured sliced meats Minimum 3 types
High-quality mustard APAC: Optional
EU, LATAM, MEA, NAMER: 1 jar (in original

packaging)
• Sliced meats must be presented folded where possible

• Choose locally produced cold cuts (where applicable) to showcase your area/regions specialty & produce
• Pork-based cold cuts may be replaced with pork replacement cold cuts in relevant countries
*Signage and labels in these images do not represent the current buffet signage standards

6.1 P I C K L E S , V E G E TA B L E S A N D F I S H
Fresh cut vegetables Minimum 2 types (must include tomato and cucumber)
Cured or pickled vegetables APAC: Optional
EU, LATAM, MEA. NAMER: Minimum 1 type
Extra virgin olive oil 1 bottle (in original packaging)
Avocado oil or other “healthy” 1 bottle (in original packaging)

equivalent. (e.g.: pumpkin seed oil, walnut oil,
almond oil)
High quality hot or cold smoked salmon APAC: Optional
EU, LATAM, MEA. NAMER: 1 type
• For African hotels, high quality smoked fish may replace the salmon. Quality to be approved by CSO F&B

6.1 B A K E RY, J A M S A N D S P R E A D S
Croissant 1 type
Other types of viennoiserie (e.g.: pain au chocolat, pain Minimum 2 types

aux raisins, muffins)
Local bread Minimum 1 type
Sourdough loaf or local equivalent 1 type
Brown cereal loaf or local equivalent 1 type
Sliced square bread 2 types
Vegan cake (e.g. Vegan banana cake) 1 type. Optional for APAC
Sweet cake (e.g.: coffee cake) 1 type. Optional for APAC
Bite-size pastries (e.g. mini eclair, mini brownie, mini 1 type

fruit tarts)
High quality jam and/or marmalade 3 types
Soft honey 1 type
Chocolate spread (e.g.: Nutella) 1 type Optional for APAC
• Food-safe brown baking paper / high quality kitchen towel can be placed under the croissants and
viennoiserie to avoid crumbing on the buffet
• Bread toaster is to be placed in close vicinity to the sliced bread
• Bakery section should be representative of the location (where applicable) showcasing local pastries, breads
and Viennoiserie and/or local produce, and should be procured locally
• Jams, marmalade, honey and chocolate spread can be bought in bulk and presented in original packaging or in
glass jars.
• For hotels < 140 keys, sliced bread (2 types) is not required.

6.1 A L L E R G E N A L T E R N AT I V E S
Gluten-free bread APAC: Optional
EU, LATAM, MEA, NAMER: Minimum 1 type
Gluten-free crackers Optional
Gluten-free cake 1 type
Gluten-free cookie 1 type
• Based on market demand, allergen alternatives may be kept on buffet or made available on guest request
• Allergen alternatives must be separate from the food & drink that contains allergen (e.g: gluten, lactose)
or individually packaged to avoid cross-contamination
• A dedicated bread toaster must be placed next to the gluten-free bread when on the buffet
• Allergen alternatives to be made available on request in APAC
• Allergen alternative buffet section must be clearly indicated with 1 Radisson Blu allergen alternatives
poster

6.1 H OT F O O D A N D C O N D I M E N T S
Hot items Minimum 4 types, to include: 1 bacon

1 boiled egg
1 vegetable dish
1 scrambled egg
1 rice or noodle (additional option for APAC only)
• Soft scrambled eggs must be presented well, not congealed or dry

• Bacon can be pork, beef or turkey
• Hot food service cutlery must be placed on a dedicated spoon rest. No plates or saucers to be used.
• Hotels offering organic/local/free-range eggs can place the branded organic eggs poster next to the eggs on
the buffet
• Hot buffet is optional for hotels <140 keys. If no hot buffet is offered à la carte should be implemented and
the full range of à la carte options must be available for the guest.
Market-relevant sauces or dressings (e.g.: ketchup, Minimum 2 types

tabasco, maple syrup)
Butter 1 type, bulk
Margarine 1 type, bulk. Optional in APAC

6.1 DRINKS
Morning Mary Station: tomato juice, condiments — APAC: Optional

Tabasco, Worcestershire sauce, salt, celery
and ice EU, LATAM, MEA, NAMER: 1 type
Memorable Moment Smoothie Stop Radisson Blu Memorable Moment is implemented and
executed according to implementation guide
Fresh squeezed orange juice 1 type
Other juices 3 types, 1 must be vegetable juice
Infused water 1 type
Sparkling water APAC: Optional
Must follow RHG water guidelines for serviced areas
Still water Mandatory
• Orange juice must not be pasteurized, heat treated or from concentrate

• A juicer may be placed on buffet as replacement to vegetable juice

6.1 C O F F E E A N D T E A S TAT I O N
Coffee 4 types available on the same machine (espresso,

espresso-based drink, decaf, Americano). Decaf
coffee can be served from a coffee thermos, if not
available on the coffee machine.
Teabags (e.g.: green, Breakfast, infusion) Minimum 3 types
Loose leaf tea 3 types
Lemon slices (2mm-3mm) 1 type
Coffee & tea cookies/biscuits Minimum 1 type
Condiment holder Minimum 3 types (white sugar, brown sugar and

sugar substitute)
• Client-facing automatic, fast-serve bean-to-cup coffee machines with hot water provision for tea to be placed
on buffet
• Coffee machine is placed next or close to the tea station
• Freshly brewed coffee may also be available through coffee thermos
• Recyclable take-away coffee and tea cups (Think Planet branded or non-branded), lids, sleeves and stirrers
must be available on the coffee station
• Tea pots with tea strainer must be placed next to the loose leaf teas
• Cookies/biscuits must not be individually packaged
• Cups and tea pots at the station should be identical in design

—
6. F&B STANDARDS
6.2 Room service

2023
6.2 RO O M S E RV I C E
Room service availability 24/7 with limited night menu options. Availability must
be indicated on room service menu
Branded breakfast menu door hanger Optional. 1 Radisson Blu breakfast menu door hanger.
It must meet all standard requirements if property
decides to implement
Breakfast room service Room service breakfast can be ordered through the
room service menu or breakfast menu door hanger
(if applicable). The hanger is collected only after 02:00
Branded room service menu 1 Radisson Blu room service menu available on TV or
digitally (QR code) or printed
Maximum delivery time Orders must be delivered to the room within 30

minutes of guest placing order
Delivery method All orders must be delivered on a tray or trolley
Branded tray removal card 1 Radisson Blu tray removal card mandatory to be
placed on the tray/trolley
• Room service follows branded Call Answering Service Flows

• Menus should be clean and in good condition, and should not be ripped or faded

6.2 RO O M S E RV I C E M E N U
ROOM SERVICE MENU ITEMS Below dishes are recommended. Hotels to adapt the dishes as
per their F&B offering, local market requirements and guest
mix.
BREAKFAST:
• 1 breadbasket with; 2 type of bread rolls, 1 croissant, 1
chocolate-based pastry Seasonal jam, honey, butter
• 1 Avocado sourdough toast with add on smoked salmon/
poached eggs. In APAC, avocado toast may be replaced
with another hot breakfast item
• 1 Oat based dish e.g., Granola with greek yoghurt or dairy
free yoghurt and berries
• 1 eggs any style
FRESH & FIT:

• 1 vegetarian/ plant based salad/bowl/soup
• 1 poultry based salad/bowl
• 1 fish/ seafood based salad/bowl
PIZZA & BURGERS:

• 1 Vegetarian pizza margherita/meat-based pizza, eg. Pizza salame
• 1 Cheeseburger with fries/salad
• 1 Vegetarian burger with fries/salad
PLATES:
• 1 type of local meat board with condiments (in APAC, this
may be replaced with a meat dish)
• 1 vegetarian based dish
• 1 Pasta dish
• 1 vegetarian salad with add on protein option
SIDES (ALL VEGETARIAN):

• 1 fries
• 1 green salad
SWEETS:
• 1 Chocolate based
• 1 Fruit based

—
7. MEETINGS & EVENTS
7.1 Equipment standards 1/2

7.2 Equipment standards 2/2
7.3 Board- and meeting room equipment
7.4 Meeting room set-up
7.5 Boardroom set-up
7.6 Credenza set-up
7.7 Optional program – Hybrid meetings: Hybrid Meeting Room set-up

2023
7.1 E Q U I P M E N T S TA N D A R D S 1 / 2
CONTENT BOARDROOM MEETING ROOM <50 SQM MEETING ROOM >50 SQM
Digital meeting room signage Mandatory, 1 per board room Mandatory, 1 per meeting room Mandatory, 1 per meeting room
Digital wayfinding (displays or totems) Mandatory for large M&E hotels Mandatory for large M&E hotels Mandatory for large M&E hotels
Power solution Integrated into table or portable per seat. If portable, Integrated into table or portable per seat. If portable, Integrated into speaker table only
it must be hidden it must be hidden
High quality display Minimum 55" TV screen according to Brilliant Basics Minimum 55" TV screen according to Brilliant Basics Minimum 55" TV screen according to Brilliant Basics
specifications. 1 in every meeting room. Optional to specifications. 1 in every meeting room. Optional to specifications. 1 in every meeting room. Optional
use projectors for large meeting rooms. With use projectors. With branded welcome screen to use projectors for large meeting rooms. With
branded welcome screen branded welcome screen
Wired screen connectivity 1 per meeting room. In line with Brilliant Basics, must 1 per meeting room. In line with Brilliant Basics, must 1 per meeting room. In line with Brilliant Basics, must
include: HDMI cable, DisplayPort (M) to HDMI (F) include: HDMI cable, DisplayPort (M) to HDMI (F) include: HDMI cable, DisplayPort (M) to HDMI (F)
adapter, Mini DisplayPort (M) to HDMI (F) adapter, adapter, Mini DisplayPort (M) to HDMI (F) adapter, adapter, Mini DisplayPort (M) to HDMI (F) adapter,
and USB type-C (M) to HDMI (F) adapter cable and USB type-C (M) to HDMI (F) adapter cable and USB type-C (M) to HDMI (F) adapter cable
Wireless screen connectivity 1 Brilliant Basics wireless screen connectivity in every 1 Brilliant Basics wireless screen connectivity in every 1 Brilliant Basics wireless screen connectivity in every
fixed boardroom with branded clickshare welcome screens meeting room with branded clickshare welcome screens fmeeting room with branded clickshare welcome screens
for connection instructions. Barco clickshare or for connection instructions. for connection instructions.
equivalent.
Wireless presentation clicker 1 Brilliant Basics wireless presentation clicker 1 Brilliant Basics wireless presentation clicker in 1 Brilliant Basics wireless presentation clicker in
in every boardroom. every meeting room. every meeting room.
Telephone To dial internal and external To dial internal and external To dial internal and external
Portable video conferencing device 1 Brilliant Basics video collaboration device for 1 Brilliant Basics video collaboration device for 1 Brilliant Basics video collaboration device for
every 8 boardrooms every 8 meeting rooms every 8 meeting rooms
Conference speaker phone Minimum 1 Brilliant Basics conference speaker Minimum 1 Brilliant Basics conference speaker phone Minimum 1 Brilliant Basics conference speaker phone
phone per property. Available on request per property. Available on request per property. Available on request
Portable loudspeakers 1 Brilliant Basics portable loudspeaker per 1 Brilliant Basics portable loudspeaker per meeting 1 Brilliant Basics portable loudspeaker per meeting
boardroom unless there is an integrated sound room unless there is an integrated sound system room unless there is an integrated sound system
system
Free Wi-Fi with easy ‘Click to connect’ connection Mandatory where available in the territory Mandatory where available in the territory Mandatory where available in the territory
Conference management system Large M&E hotels only. Dedicated bandwidth and Large M&E hotels only. Dedicated bandwidth and Large M&E hotels only. Dedicated bandwidth and
custom SSID custom SSID custom SSID

7.2 EQUIPMENT STANDARDS 2/2
CONTENT BOARDROOM & MEETING ROOMS
Spare laptop Minimum 1 spare laptop per property, available at

all times, set-up in Kiosk mode
USB hubs/adapters 1 Brilliant Basics USB Hub with 4 ports and 1

Brilliant Basics USB to USB-C adapter in every
meeting room.
Portable universal charger

1 portable universal charger for every 8 meeting
rooms.
Microphone 1 portable microphone per board and meeting

room unless there is an integrated sound system
Toolbox Mandatory to place one toolbox per meeting room or

boardroom containing: notebooks, pencils, stapler,
staples, staple remover, post-it note pad (minimum 3
different colors), tape, scissors, glue stick, blu-tack,
vinyl eraser, paper clips, highlight markers (minimum 2
colors), whiteboards/flip chart pens in red, green, blue
& black, whiteboard cleaner (if applicable), pin board
cards & pins (if applicable), whiteboard magnets (if
applicable)

7.3 BOARD- AND MEETING ROOM STANDARDS
Black-out curtains Mandatory
Table and chairs Mandatory
Dimmable light Mandatory
Individual climate control Mandatory
Waste basket(s) with recycling option Mandatory
Flipchart on wheels (branded cover + paper) Upon request only
Coat stand or rack Mandatory, can be replaced by cloakroom
Door stopper Mandatory, if allowed by local fire regulations
Alternative seating Optional

7.4 M E E T I N G R O O M S E T- U P
Table Bare, no table cloth
Water* 1 sparkling water and 1 still water per 2 attendees.

Water follows RHG water guidelines for serviced
areas
Water glasses 1 high tumbler per attendee on branded or unbranded

coaster
Branded notepad 1 Radisson Blu notepad per attendee
Branded pencil (N/A in LATAM,NAMER) 1 Radisson Blu pencil per attendee – placed
on notepad
Branded pen (Mandatory in LATAM,NAMER) Radisson Blu pens available on request
Sweet bowl 1 small unbranded glass bowl for every 2

attendees, filled with sweets
Sweets APAC: Mandatory. Individually wrapped sweets from locally

relevant and well-known sweet brand
EU: Mandatory. Radisson Blu branded sweets (fruit flavored

candies wrapped in eco-friendly branded wrappers)
MEA, EERUT: Mandatory. Radisson Blu branded sweets

(fruit flavored candies wrapped in eco-friendly branded
wrappers) or individually wrapped sweets from locally
relevant well-known sweet brand
LATAM: Mandatory all contract types. Individually wrapped

sweets from locally relevant and well-known sweet brand
NAMER: Mandatory in owned and managed, Optional in

franchised: Radisson Blu branded sweets (fruit flavored
*Sparkling water may be replaced with still water in APAC

7.5 B O A R D R O O M S E T- U P
Water* 1 sparkling water and 1 still water per 2 attendees.

Water follows RHG water guidelines for serviced areas
Water glasses 1 high tumbler per attendee on branded or unbranded

coaster
Branded notepad 1 Radisson Blu notepad per attendee
Branded pencils (N/A in LATAM, NAMER) 1 Radisson Blu pencil per attendee — placed on notepad
Branded pen (Mandatory in LATAM, NAMER) Radisson Blu pens available on request
Sweet bowl One small unbranded glass bowl for every 2 attendees,
filled with sweets

EU: Mandatory. Radisson Blu branded sweets (fruit

flavored candies wrapped in eco-friendly branded wrappers)
MEA, EERUT: Mandatory. Radisson Blu branded sweets (fruit flavored

candies wrapped in eco-friendly branded wrappers) or individually
wrapped sweets from locally relevant well-known sweet brand


Individual treat + dish Single serve dish with chocolate, patisserie or sweet item
Decorative element Low level — Decorative element in line with design scheme,
preferably freshly cut flowers (no plastic) placed in a vase
*Sparkling water may be replaced with still water in APAC

7.6 C R E D E N Z A S E T- U P
Water Sparkling and still. Water follows RHG water guidelines

for serviced areas (sparkling water is optional in APAC)
Water glasses Extra high tumblers
Infused water In carafes, not in dispenser
Whole fruit in fruit basket 1 piece per attendee (e.g.: apple, pear)
Coffee & tea station Capsule coffee, tea box, and tea pots, milk, lemon and
sugar. Can be placed on a separate table than Credenza.
Optional in NAMER
Branded sweet bowl 1 Radisson Blu glass sweet bowl filled with sweets

EU: Mandatory. Radisson Blu branded sweets (fruit

MEA, EERUT: Mandatory. Radisson Blu branded sweets (fruit

or individually wrapped sweets from locally relevant well-
known sweet brand


Cookie dish filled with cookies Minimum 1 type
Floral arrangement High level — Freshly cut flowers (no plastic) or blooming
plant placed in vase or pot
Napkins White or black, branded or unbranded, cocktail napkins
Name cards Only on request • A central coffee break station with Credenza items can replace an individual Credenza set-up in each
meeting room or boardroom
• Credenza is not specific furniture, but any table placed in the room to place the set-up

7.7 O P T I O N A L P R O G R A M – H Y B R I D M E E T I N G S : H Y B R I D M E E T I N G R O O M S E T- U P
Equipment standards Meetings rooms sold as Hybrid Meeting Rooms must be

equipped with all the mandatory equipment and Brilliant
Basics listed in equipment standards (video collaboration
device, high quality display, wireless presentation clicker,
portable loudspeakers and mic, toolbox, etc.)

—
8. SERVICE STANDARDS
8.1 General requirements

8.2 Yes I Can! and service Golden Rules
8.3 Team Member Appearance
8.4 Back of House (Heart of House) standards

8.1 S E R V I C E S TA N D A R D S – G E N E R A L R E Q U I R E M E N T S
Hotel duty rota Minimum 2 team members on duty in the hotel at all
times
Service Culture Journey trainings All team members must complete the Service Culture
Journey within 90 days of hire
DNA Training Ambassador Each hotel to have a minimum of 1 hotel trainer

(recommendation: 2 trainers) to facilitate on-
property DNA training workshops

8.2 Y E S I C A N ! A N D S E RV I C E G O L D E N R U L E S
All team members display Yes I Can! spirit Team members follow service Golden Rules
Welcome • Team members make eye contact and smile
Warm Greetings • Team members greet and welcome each guest

• Team members do not swear in front of guests
Engaging with the guest • Team members seek out guest contact
• Team members consistently smile and maintain eye
contact while engaging in conversation with guests
• Team members do not ignore guests
Listening to the guest • Team members acknowledge and follow-up on guest

requests
• Team members apologize for mistakes
• Team members take appropriate service recovery
actions and respond to complaints
Correctly using the guest’s name • During guest interactions, team members use the
guest’s name at least once (if known)
• Team members correctly spell the guest name on
written or printed communications
Offering Options, not a “No” • Team members are knowleadgeable about hotel
services and answer guest requests
• Team members offer alternatives
• Team members to not ignore complaints
Marking the guest’s loyalty • Team members acknowledge the guest’s Radisson
Rewards status
• Radisson Rewards benefits are delivered
• Non-members are invited to enroll in Radisson
Rewards
Enjoy delivering Memorable Moments • Team members deliver Memorable Moments

8.3 TEAM MEMBER APPEARANCE
Uniforms Brand approved uniforms are mandatory for all

team members and should be purchased from
approved supplier
Branded service philosophy pin • Yes I Can! pin is mandatory for all team members.
• Must be worn on the team member’s left chest (above

the heart), and above the name badge (if present)
• Yes I Can! pins should be purchased from brand

approved supplier
Name badges • Mandatory for all guest-facing team members and

should be purchased from brand approved supplier
• Must be worn on the team member’s left or right

chest
• Names on badge follow local customs and are

consistent throughout the property (i.e. can be first
name only, last name only or combination of both).
Titles should not be added to the name badges
Grooming and Appearance All uniforms should follow the Brand Uniform
Lookbook and must be clean, pressed, in good condition
and appropriately fit the team member. All team
members must be neat, clean and well-groomed at all
times. This must include, but is not limited to, shoes,
clothing, hair and personal hygiene.
• Hotels must deliver the Radisson Blu brand promise, as per Radisson Blu Service Protocol Guidelines

8.4 B A C K O F H O U S E ( H E A R T O F H O U S E ) S TA N D A R D S
In-hotel printed collateral At a minimum, the property must display the following elements of RHG collateral, digitally or printed. All collateral must be up to date
and in line with current corporate visual identity. Printed posters must be framed.
• Culture Beliefs poster
• 90 Days Journey to Reach Service Culture Excellence poster
• Radisson Academy training offer poster (updated each year)
• RHG Foundations poster
• Internal Career Opportunities poster
• Periodic campaigns (like Radisson Listens, Every Moment Matters Awards…)
Top Employee or other practice The following elements are in place and optional:
- Top Employee of the month
- Annual Every Moment Matters Awards (as per CSO/ASO guidelines)
Service Culture Journey trainings All team members must complete the Service Culture Journey within 90 days of hire. This includes the following trainings on Radisson
Academy:
• Onboarding Path
• Yes I Can! online training
• Delight the Guest (Check-in/Check-out, F&B, Handling Guest Complaints)
• Brand Immersion training (the hotel’s respective brand)
• Yes I Can! virtual or on-property workshop
YIC! pin General Manager to hand over the first YIC! Pin upon completion of the YIC! Workshop to all new hires
Seniority pins to be handed as part of team member recognition along with Seniority certificates

—
9. RESPONSIBLE BUSINESS
9.1 Sustainability Basics – General Rules

9.2 Radisson Hotels Safety Protocols

9.1 S U S TA I N A B I L I T Y B A S I C S – G E N E R A L R U L E S
• RHG, along with other brands, associations, and destination, launched Hotel Sustainability Basics (HSB)– a new common label that will drive
responsible and sustainable travel globally; PLANET X3 REQUIRED TO DO PLUS MINIMUM 1X SINGLE USE PLASTICS TO PRIORITIZE
• HSB is 12 criteria on Efficiency, Planet, People of which 8 need to be made in the first year.
Linen reuse The bed linen reuse program is implemented by default whereby bed linens are changed after every 2 nights or longer.
• All RHG hotels to implement by end 2023.
program
• Online verification process with Green Key or SGS mandatory for all hotels.
Green cleaning Mandatory. Reduce use of cleaning products with harmful chemicals for human health and the environment. Increase use of
products certified green cleaning products.
EFFICIENCY X2 OF 4 TO PRIORITIZE Vegetarian options Mandatory.Vegetarian menu options are available for every course (e.g. appetizer, main dish, dessert) and every section (i.e.
breakfast, lunch and dinner). If no F&B is offered, provide guests with information on vegetarian options at hotel concessions
Measure and At least once a year, the hotel measures its energy footprint in accordance with RHG reporting systems or recommendations and/or in restaurants in the local vicinity, where available.
reduce energy use from industry standards and methodologies. An action plan to reduce energy use over time with clear roles and
responsibilities is available, which considers best practice attributes from common industry frameworks. No plastic straws Mandatory. Single-use plastic straws and stirrers including recycled ones are not permitted. Sustainable alternatives must be
& stirrers offered instead, such as reusable options or options compatible with local waste infrastructure. Consider also eliminating
Measure and At least once a year, the hotel measures its water footprint in accordance with RHG reporting systems or recommendations without replacement where feasible. Plastic cutlery is not permitted.
reduce water use from industry standards and methodologies. An action plan to reduce water use over time with clear roles and responsibilities
is available, which considers best practice attributes from common industry frameworks. No SUP water Mandatory. Replace single-use plastic water bottles offered to guests and team members with better alternatives, such as reuse
bottles models and options compatible with local waste infrastructure.
Identify and The hotel has a list of all waste streams within its operations and is able to point out which are the most significant. An action
reduce waste plan to reduce waste over time with clear roles and responsibilities is available, which considers best practice attributes from Bulk amenity As per RHG roll out. Replace single-use plastic mini toiletry bottles across guestrooms, spa, gym and pool with better
common industry frameworks. dispensers alternatives, such as Bring Your Own program, reuse models (i.e. bulk liquid toiletry dispensers) and options compatible with
local waste infrastructure.
Measure and At least once a year, the hotel measures its environmental footprint in accordance with the Hotel Carbon Measurement
reduce carbon Initiative (HCMI). An action plan to reduce emissions over time with clear roles and responsibilities is available, which considers
emissions best practice attributes from common industry frameworks.
PEOPLE X 2 REQUIRED TO DO
Community benefit Mandatory. Hotel contributes to the community at minimum once per year. Guests are offered opportunities to participate
(via volunteering, tours, financial or in-kind donation).
Reduce inequalities Mandatory. Identify best practices and implement at minimum one initiative to reduce inequalities in employment within the
hotel team or the broader community via supply chain choices.

9.2 R A D I S S O N H OT E L S S A F E T Y P ROTO C O L S
CONTENT SpeciFICATIONS
Radisson Hotels Safety Protocol Mandatory. Radisson Hotels Safety Protocol 5

points must be adhered to at all times
• Hotels should refer to Updated Illustrated Implementation Guide for further information

—
10. MARKETING GUIDELINES
10.1 Visual identity and imagery

10.2 Social media
10.3 Content Brilliant Basics

10.1 V I S U A L I D E N T I T Y A N D I M A G E RY
In-hotel printed and digital collateral In-hotel collateral must meet graphic and printing specifications listed on Radisson Blu Brand Guidelines
In-hotel branded OS&E All required Radisson Blu and optional items that are present must be brand-approved
Acrylic tent card holders Not allowed in guest rooms and public areas, use generic frames instead
Brand logos, hotel logos and dual language logos Hotels must comply with logo guidelines set forth by Radisson Hotel Group in Radisson Blu Brand Guidelines.
The brand logo must never be altered. All logos, typeface, fonts, color palettes, patterns and images must be used
according to the requirements outlined in Radisson Blu Brand Guidelines. The FEEL THE DIFFERENCE selling line
can never be created as text and should always be placed as an image.
3rd party advertising 3rd party advertising is not allowed on printed collateral or operating supplies (e.g., a restaurant menu with a
beverage sponsor logo)
P RO P E RT Y P H OTO G R A P H Y G U I D E L I N E
2022 v1

10.2 SOCIAL MEDIA
Facebook and Instagram profiles APAC, EU, MEA: Hotels must have a Facebook and Instagram page for their hotel
Social media content visuals Social media visuals (imagery + video) on Facebook and Instagram must meet specifications listed in the
Brand Guidelines
Instagram profile information APAC, EU, MEA: Instagram profile must include a link to RadissonHotels.com hotel page, and include a
description in the bio about the hotel in English language. Any usage of Instagram Story icons must be those
provided by brand
Instagram profile photo Hotels must comply with logo guidelines set forth by Radisson Hotel Group in Brand Guidelines. All logos,
typeface, fonts, color palettes, patterns and images must be used according to the requirements outlined in
the Brand Guidelines.
Social media posting frequency for Facebook and APAC, EU, MEA: Hotels must be posting minimum weekly on both Facebook and Instagram. Content must be
Instagram related to the hotel or the hotel destination only
Hashtag usage on Instagram Hotels must be using the relevant brand hashtag on their Instagram posts. (i.e., #RadissonBlu )
Facebook cover image APAC, EU, MEA: Hotels must have an on-brand cover image or video
Facebook employee access Any employee working on a hotel Facebook page must be set up in the RHG Facebook Business Manager
• Standards that are applicable to APAC excludes China

10.3 CONTENT BRILLIANT B ASICS
Content updates Hotels are responsible for keeping online content up to date.
• All content updates, including wording and imagery must be added to IcePortal & radissonhotels.com before OTAs.
• At a minimum, each hotel must complete at least one content audit per year, in collaboration with the central content team.
Hotel property page on radissonhotels.com Hotels must feature its facilities and services on its dedicated property page. At a minimum, the following components of the property pages must be filled in and regularly updated:
• Overview page
• Services
• FAQs Including, at a minimum the below top 15 Frequently Asked Questions (FAQs):
1. Does <name of hotel> have a restaurant or bar on site?
2. Is parking available at <name of hotel>?
3. What are the check in and check out times at <name of hotel>?
4. Are meeting and conference rooms available at <name of hotel>?
5. Which room amenities are available at <name of hotel>?
6. Is breakfast served at <name of hotel>?
7. Which room types are offered at <name of hotel>?
8. Does <name of hotel> have cleanliness and sanitization measures in place?
9. What is the address of <name of hotel>?
10. Are pets welcome at <name of hotel>?
11. Does <name of hotel> offer free Wi-Fi?
12. Is there air conditioning at <name of hotel>?
13. Is <name of hotel> a smoke free hotel?
14. Can I store my luggage at <name of hotel>?
15. What is there to do at <name of hotel>?
• M&E (in large M&E hotels)
Translations At a minimum, each hotel’s property page on radissonhotels.com must be translated into the local language. Additional languages depending on feeder markets may be recommended by the localization team.
Hotel Imagery • Properties must obtain an IcePortal content score of 90 or more.

• At a minimum, properties must update their imagery every 5 years, and after each renovation.
• At a minimum, the below property images must be on DAM (ICEportal) and must comply with the property photography style guide:
− Hotel exterior – minimum 4 images
− Main lobby, check-in and main desk area – minimum 3 images
− Rooms – minimum 4 images per room type
− Services & facilities – minimum 2 images per facility (e .g. fitness, pool, spa)
− Meeting room – minimum 1 image per meeting room
− F&B outlets – minimum 5 images per outlet

10.3 CONTENT BRILLIANT B ASICS
Hotel videography All property videos must follow Radisson Blu Property Videography Guidelines
Lifestyle photography and videography All lifestyle photos and videos must follow Radisson Blu Lifestyle Photography and Videography Guidelines
Hotel Services, Hotel Type & Location Type Properties should ensure that the list of services listed on brandweb is correct and up-to-date. The Hotel type and Location type is required for each property. These categories
allows the hotel to be included in booking search filters as well as hotel type landing pages, such as the new Resorts and Serviced Apartment pages, adding visibility to the property.
Rich content Rich content (i.e. immersive M&E imagery) must follow Rich Content Guidelines
• Stock images and videos are not allowed on the Radisson Hotel Group’s DAM as well as on the RadissonHotels.com website

ANNEX
A. Resort Standards: deviations from hotel standards C. Water Guidelines

and additional resort standards C.1 Guidelines for in-room water and serviced areas
A.1 Front Office C.2 Guidelines for Welcome Corner area
A.2 Guest room C.3 Guidelines for fitness area
A.3 Hotel services
A.4 F&B D. Rad Family Program
A.5 Resort standards – property-type additions D.1 Rad Family Program – Mandatory elements
D.2 Rad Family Program – Bathroom and in-room amenities
B. S
erviced Apartments standards: deviations
from hotel standards and additional Serviced
Apartments standards
B.1 Revised and additional in-room standards applicable to
serviced apartment units (applies to both properties with 100%
serviced apartment units and mixed inventory)
B.2 Revised out of the room standards (only applicable to
properties >80% serviced apartments inventory)
ANNEX
A. Resort Standards: deviations from hotel standards and additional resort standards
A.1 Front Office

A.2 Guest room
A.3 Hotel services
A.4 F&B
A.5 Resort standards – property-type additions
A . 1 R E S O R T S TA N D A R D S – F R O N T O F F I C E
REVISIONS
HOTEL STANDARD CHANGED STANDARD FOR RESORTS
Welcome Corner Optional if replaced by local welcome drink. If Welcome Corner is present, all requirements must be met.
Check-in must follow branded Memorable Moments Check-in must follow resort-specific branded Memorable Moments Scripts and Service Flow
Scripts and Service Flow
Complimentary breakfast to go service hours: Complimentary breakfast to go is replaced with a pre-ordered complimentary breakfast in unbranded bag/box
Monday-Sunday, from no later than 05.00 and until including, at a minimum, the following items per guest: 1 bottle of still water, 1 piece of whole fruit not cut and
opening of breakfast. not damaged, 1 wrapped energy bar from premium brand with low sugar, low cholesterol and low fat content.
Check-out must follow branded Memorable Check-out must follow resort-specific branded Memorable Moments Scripts and Service Flow
Moments Scripts and Service Flow
Guest relation services Radisson Blu restaurants list is optional and Radisson Blu Top 10 activities flyer is mandatory.
ADDITIONS
Local welcome drink 1 glass of non-alcoholic or alcoholic, hot or cold drink per guest, offered upon arrival or during check-in. The
welcome drink must be served on a tray and cannot be served in disposable glassware/cups. Local welcome
drink can be substituted by the Radisson Blu Welcome Corner.
Changing and shower facilities Hotel must provide access to changing and shower facilities free of charge, in public areas or guest rooms, for
guests to use prior to check-in time or after check-out, on the day of arrival or departure
Empty luggage storage Hotel must offer empty luggage storage free of charge during guest stay

A . 2 R E S O R T S TA N D A R D S – G U E S T R O O M
REVISIONS
HOTEL STANDARD CHANGED STANDARD FOR RESORTSLinen change policy
Hangers: 10 high-quality, open-hook, wood-only Increased number of hangers in wardrobe available on request
hangers of the same style must be provided – 5
with trouser clips and 5 with bars
Mini refrigerator or minibar filling Optional in all room types. If resort chooses to implement the minibar filling all hotel minibar standard
components must be fulfilled
Branded Temptations Radisson Blu temptations are mandatory in rooms with filled minibar. Radisson Blu Temptations must be part
of pre-order minibar menu. Optional for APAC
ADDITIONS
Pre-ordered customised mini refrigerator Customised minibar content from resort’s existing minibar menu can be pre-ordered by guest prior to arrival
or minibar content (eg. via pre-arrival email) in all room types. Pre-ordered minibars must not be refilled unless requested by
guest during stay
Additional towel / clothes rack Minimum 1 in bathroom or on balcony
Linen change policy Linen change policy: After 3 nights or upon guest request and after each departure
**including (CESE, NOBA, WEUKI)

A . 3 R E S O R T S TA N D A R D S – H O T E L S E R V I C E S ( L A U N D RY )
ADDITIONS
Complimentary sports laundry service 2 sports gear items per guest per day.Service is limited to sports gear only (sports t-shirt, sport shorts,
tennis skirt, yoga pants, sports bra) and excludes regular clothing and swimwear (socks, underwear, trousers,
jeans, dresses, shirts, varsity jackets, blazers, polos, bikini etc.)
Branded complimentary sports laundry form 1 Radisson Blu complimentary sports laundry form must be handed in at check-in as part of Memorable
Moments Scripts and Service Flow for Resorts. Additional Complimentary sports laundry form must be
available in fitness space
Same-day end of stay laundry service Same-day laundry service priced per bag must be available to guests on the day before check-out. Maximum
number of items and price per bag are at resort discretion

A . 3 R E S O R T S TA N D A R D S – H O T E L S E R V I C E S
ADDITIONS
Pre-blocked Do Not Disturb (DND) time Guests must be able to request pre-blocked Do Not Disturb times for the duration of their stay.
Housekeeping teams must service the room outside of these hours.
Complimentary toy and game loan Must be available, with or without deposit, in common areas and include at least 1 of the below examples for
each age group:
2 – 4 years old: constructions toys, puzzles, manipulatives, bubbles, etc.
5 – 8 years old: puzzles, art supplies, board games, etc.
9 years old and above (including adults): cards, board and table games, quiz games, dominos, etc.
Bicycle loan services Must be available, with or without deposit, free of charge or for a fee. Bicycle loan services can be managed
in-house or provided by a third party. In APAC and MEA, this service is subject to destination feasibility.
Picnic service Pre-ordered filled unbranded picnic baskets must be available to order, for a fee. Content and pricing is at
resort discretion.
Resorts must be able to recommend picnic locations (on- or off-site)
Pre-ordered complimentary breakfast box (as a Pre-ordered complimentary breakfast boxes or bags must be available to order as a replacement for
replacement of the complimentary breakfast to go) breakfast for guests departing early or leaving on daily excursions. Content is at resort discretion.
In-house activity program (e.g. salsa class, Must be available, free of charge. These activities can be managed in-house or provided by a third-party.
marshmallow fire pit, water aerobics, etc.) Programming and activity type should be based on client mix and destination (e.g. treasure hunt for resorts
with many children and sunrise yoga class for urban resort with adults). Activity program should be shared
with the guest upon check-in or displayed within property (ideally digitally).
Off-site excursion (e.g. wine tour, kayaking, hiking Must be available, free of charge or for a fee. These activities can be managed in-house or provided by a third-
routes, etc.) party. Off-site excursion activity types should be based on client mix and destination (e.g. treasure hunt for
resorts with many children and sunrise yoga class for urban resort with adults). Activity program should be
shared with the guest upon check-in or displayed within property (ideally digitally).
Sport activities (e.g. jet-ski, sailing, paddle, tennis, Mandatory. Must be available, free of charge or for a fee. Sport activities can be managed in-house or
golf, etc.) provided by a third party.

ANNEX
A.4 F&B
Breakfast
• Service • Cheese
• Kids breakfast buffet • Cold cuts
• Table set-up • Pickles, vegetables and fish
• Buffet signage • Bakery, jams and spreads
• À la carte • Allergen alternatives
• Dairy • Hot food and condiments
• Cereals, seeds, nuts and dried fruits • Drinks
• Fruits • Coffee and tea station
FO R S O U TH A S I A BREA KFA ST STANDARDS, P LE ASE RE FE R TO SOUTH ASIA B R E AK FAST LO CAL IZAT IO N STANDAR D S D E CK

A . 4 R E S O R T B R E A K F A S T S TA N D A R D S – S E R V I C E
REVISIONS
Breakfast Opening hours Breakfast must be open for a minimum of 4 hours
Guest welcome and seating Team member welcomes the guest with a smile and good morning and asks for room number
to check the rate details. Then team member greets the guest with the surname and offers
either free seating or shows guest to a table
Coffee and tea service Coffee and tea must be served at the table. During peak hours guest may be informed and directed to the
coffee and tea station
Smoking Breakfast is non-smoking. Outdoor seating may have allocated smoking area if local regulation allows
A la carte Mandatory for resorts without a live counter. A la carte menu is not mandatory for resorts with a live
counter
Guest list must not be visible to guests or left unattended where it could be seen by a guest
• Complimentary breakfast to go (pre-breakfast) must be available until breakfast opening. (See page 16 for more details on the complimentary breakfast to go)
• Breakfast opening hours must be clearly indicated on guest services directory or at the breakfast entrance
• Breakfast service follows branded Breakfast Service Flow

A . 4 R E S O R T B R E A K F A S T S TA N D A R D S – K I D S B R E A K F A S T B U F F E T
REVISIONS
Kids breakfast buffet Mandatory
• To follow Rad Family breakfast buffet standards

• For resorts, kids are defined as persons aged 8 and under

A . 4 R E S O R T B R E A K F A S T S TA N D A R D S – TA B L E S E T- U P
REVISIONS
Cutlery Fork, knife, spoon placed on top or inside a cloth napkin / high-quality textile-like paper napkin (Airlaid
Branded à la carte menu 1 Radisson Blu breakfast à la carte printed menu per table or digital (via QR code), placed on the table (only
applicable for resorts with no live counter)
Online checkout QR code (displayed on Breakfast a Mandatory for properties offering online check-out. To be displayed on the branded breakfast a la carte
la carte menu) menus

• High-chair for children must be available at the breakfast area proportioned to the guest mix.
• À la carte menus should be clean and in good condition, and should not be ripped or faded
• A table placemat may be used only if the tables have minor noticeable damages, and cannot be replaced instantly, or have glass surface
• Tablecloths, table runners and damaged linen can not be used
• Flaked salt & coarsely ground black pepper to be provided on the table (if salt & pepper grinders are not used)

A . 4 R E S O R T B R E A K F A S T S TA N D A R D S – B U F F E T F O O D S A F E T Y A N D S I G N A G E
REVISIONS


the buffet
Branded breakfast storytelling poster Minimum 2 posters to explain the local products
(e.g. Basque burnt cheesecake or pan con tomate for
Spain, caviar spread for Sweden etc.)
—
— FOOD ALLERGIES
• For buffet labels – GOOD FOR
A L L E RG E N OR INTOLER ANCES?
—
- Labels can be printed in dual language THE PLANET LOOK OUT FOR OUR FOOD LABELS
- Black cards and white text. Hotels in China can use white card and black text. WE CARE ABOUT YOUR FOOD ALLERGIES

- Primary font; Brand font mentioned in Radisson Blu Brand Guidelines (Arial may be used if brand font is not available) In case of any other food allergies or intolerances, please let a team
FRESH EGGS FOR YOU
- No brand/hotel/outlet logos member know and we’ll prepare our fresh, à la carte specials to your liking.
- No background graphics or borders A LT E R N AT I V E S GOOD

- Allergens must be presented using official brand-approved icons — F O R YO U

FREE-FROM


Untitled-3426 1 16-03-2022 16:46:41

A . 4 R E S O R T B R E A K F A S T S TA N D A R D S – A L A C A R T E B R E A K F A S T
REVISIONS
A la carte service Optional for resorts with live counter

Mandatory for resorts without live counter
A la carte menu Optional for resorts with live counter

Mandatory for resorts without live counter. 1 Radisson Blu breakfast à la carte menu per table; printed or
digital (via QR code)
A la carte items Minimum 4 items
• Orders should be taken at the table when live counter is not available
• Orders to be processed through POS delivering a ticket to the kitchen. Kitchen should not be overloaded with orders (eg. space orders by at least 1 minute)
• Guests can order anything from the à la carte menu. (eg. Granola, pressed apple juice, eggs benny)
• Food should aim to be delivered to the guest within 8 minutes of the order being taken
• Team members should check back on the table within 2 minutes of the food going down, to ensure they are happy with everything and nothing is forgotten
• Team members should ensure plates are cleared from the table prior to guests leaving

A . 4 R E S O R T B R E A K F A S T S TA N D A R D S – A L A C A R T E B R E A K F A S T
REVISIONS
Menu items Must contain the following:
• EGGS ANY STYLE sourdough (v) eggs, gluten
• OMELETTE eggs, gluten (Mandatory dish)
• ORGANIC PORRIDGE banana, almond milk, berries, toasted almonds, maple (pb)
gluten, nuts
• PANCAKES berries, whipped cream, caramel diary, gluten
Minimum 1 dish, in the above a la carte menu, must reflect a local specialty/
ingredients
• Presented at the right temperature and with a tasteful presentation

• Dishes must be served at the table to the guest
• In APAC, properties can take the above content as guidance and adapt the à la carte menu items to their
market requirements. APAC properties must feature at least one dish from each category (i.e. fruit dish, 1 egg
dish, 1 hot dish) and may replace the others with local specialties.
• The above menu engineering and dish selection must be followed with the exception of local ingredient
adaptations.

A . 4 R E S O R T B R E A K F A S T S TA N D A R D S – D A I RY
REVISIONS
Yogurt - natural Minimum 1 type
Yogurt - Greek Minimum 1 type. Optional for APAC
Yogurt - dairy-free/plant-based yogurt Minimum 1 type. Optional for APAC
Sugar-free fruit compote Minimum 1 type
Milk full fat Minimum 1 type
Milk semi-skimmed Minimum 1 type
Milk dairy-free/plant based (e.g.: oat, soy milk) Minimum 2 types
• Yogurts must not be pre-flavored. Sugar-free fruit compote/berries to be placed next to the yogurts. (In APAC, pre-flavored individually packed yogurts are allowed)
• If dairy-free/plant based yogurt cannot be sourced in bulk portions, mono-packaged single portion alternative can be used

A . 4 R E S O R T B R E A K F A S T S TA N D A R D S – C E R E A L S , S E E D S , N U T S A N D D R I E D F R U I T S
REVISIONS
Sugar-free muesli or granola Minimum 1 type
Bran cereal (any variety) Minimum 1 type
Other cereal (any variety) Minimum 1 type
Gluten-free cereal Minimum 1 type
Nuts and/or seeds Minimum 6 types
Dried fruits Minimum 5 types

A . 4 R E S O R T B R E A K F A S T S TA N D A R D S – F R U I T S
REVISIONS
Seasonal freshly cut fruit (with or without peel) Minimum 4 types
Whole fruit Minimum 4 types
Fresh fruit salad (seasonal) Minimum 1 type
• Fruit salad to be fresh and not canned or in sugar syrup

• Whole fruit must be presented in separate bowls (not mixed)
• Cut fruits must be sliced keeping service functionality in mind i.e. they should be easy to pick up with tongs or a spoon and presented neatly
• Fruits with high water content must not be presented on a flat platter and should be presented in a platter with raised edges or similar

A . 4 R E S O R T B R E A K F A S T S TA N D A R D S – C O L D C U T S & C H E E S E
REVISIONS
High-quality mustard APAC: Optional
EU, LATAM, MEA, NAMER: Minimum 2 types, grainy and regular, in original packaging
Whole cheese Minimum 3 types
Sliced cheese Minimum 1 type
Soft or cream cheese (e.g.: Cottage cheese) Minimum 1 type
• Sliced meats and cheese must be presented folded where possible

• Choose locally produced cold cuts and cheese (where applicable) to showcase your area/ regions specialty & produce
• Consider placing more cheese types on the buffet based on market demand/ expectations. (e.g., Turkey and Germany)
• Pork-based cold cuts may be replaced with pork replacement cold cuts in relevant countries

A . 4 R E S O R T B R E A K F A S T S TA N D A R D S – P I C K L E S , V E G E TA B L E S A N D F I S H
REVISIONS
Fresh cut vegetables Minimum 4 types (must include cucumber & tomato)
Cured or pickled vegetables APAC: Optional
EU, LATAM, MEA, NAMER: Minimum 3 types
Extra virgin olive oil 1 bottle (in original packaging)
Avocado oil or other ‘healthy’ equivalent (e.g.: 1 bottle (in original packaging)
pumpkin seed oil, walnut oil, almond oil)
High quality hot or cold smoked salmon 1 type. Optional in APAC

A . 4 R E S O R T B R E A K F A S T S TA N D A R D S – B A K E RY, J A M S A N D S P R E A D S
REVISIONS
Croissant 1 type
Other types of viennoiserie (e.g.: pain au Minimum 4 types

chocolat, pain aux raisins, muffins
Local bread Minimum 2 types
Sourdough loaf or local equivalent Minimum 2 types
Brown cereal loaf or local equivalent Minimum 1 type
Sliced square bread Minimum 2 types
Vegan cake (e.g.Vegan banana cake) Minimum 1 type (to rotate twice a week)
Local sweet cake Minimum 2 types (to rotate twice a week)
Bite-size pastries (e.g. mini eclair, mini Minimum 1 type (to rotate twice a week)
brownie, mini fruit tarts)
Jam and/or marmalade Minimum 4 types
Soft honey Minimum 1 type
Chocolate Spread (e.g.: Nutella) Minimum 1 type
• High quality linen can be placed under the croissants and Viennoiserie to avoid crumbing on the buffet
• Bakery section should be representative of the location (where applicable) showcasing local pastries, breads and Viennoiserie and/or local produce, and should be
procured locally
• Jams, marmalade, honey and chocolate spread can be bought in bulk and presented in original packaging or in glass jars

A . 4 R E S O R T B R E A K F A S T S TA N D A R D S – A L L E R G E N A L T E R N AT I V E S
REVISIONS
Gluten free bread Minimum 1 type
Gluten free cake Minimum 2 types
Gluten free cookie Minimum 1 type
• Allergen alternatives must be separate from the food & drink that contains allergen (e.g: gluten, lactose) or individually packaged to avoid cross-contamination
• A dedicated bread toaster must be placed next to the gluten-free bread when on the buffet
• Allergen alternatives to be made available on request in APAC
• Allergen alternative buffet section must be clearly indicated with 1 Radisson Blu allergen alternatives poster

A . 4 R E S O R T B R E A K F A S T S TA N D A R D S – H O T F O O D
REVISIONS
Hot items (Classic) Minimum 5 types, to include:

- 1 bacon
- 1 scrambled egg
- 1 porridge
- 1 vegetable
- 1 potato (needs to rotate twice a week, can be local item)
Hot items (Local) Minimum 2 types of local hot dishes (needs to rotate twice a week at least)
Market-relevant sauces or dressings (e.g.: Minimum 2 types

ketchup, tabasco, maple syrup)
Butter 1 type, bulk
Margarine 1 type, bulk. Optional in APAC
• Soft scrambled eggs must be presented well, not congealed or dry

• Bacon can be pork, beef or turkey
• In addition to the Hot items selection, the full range of à la carte options must also be available for the guest
• Hot food service cutlery must be placed on a dedicated spoon rest. No plates or saucers to be used
• Hotels offering organic/local/free-range eggs can place the branded organic eggs poster next to the eggs on the buffet

A . 4 R E S O R T B R E A K F A S T S TA N D A R D S – D R I N K S
REVISIONS
Morning Mary Station: tomato juice, condiments — APAC: Optional

Tabasco, Worcestershire sauce, salt, celery and ice
EU, LATAM, MEA, NAMER: 1 type
Fresh squeezed orange juice 1 type
Other fruit juices Minimum 2 types
Vegetable juice / smoothie Minimum 1 type
Infused water 1 type
Still water Mandatory. Must follow RHG water guidelines for serviced areas
Sparkling water APAC: Optional
Must follow RHG water guidelines for serviced areas
• Orange juice must not be pasteurized, heat treated or from concentrate

• A juicer may be placed on buffet as replacement to vegetable juice

A . 4 R E S O R T B R E A K F A S T S TA N D A R D S – C O F F E E A N D T E A S TAT I O N
REVISIONS
Coffee 4 types available on the same machine (espresso,

espresso-based drink, decaf, Americano). Decaf
coffee can be served from a coffee thermos, if not
available on the coffee machine.
Loose leaf tea 3 types
Lemon slices (2mm-3mm) 1 type
Coffee & tea cookies/biscuits Minimum 1 type
Condiment holder Minimum 3 types (white sugar, brown sugar and

sugar substitute)
• Client-facing automatic, fast-serve bean-to-cup coffee machines with hot water provision for tea to be placed
on buffet
• Coffee machine is placed next or close to the tea station
• Recyclable take-away coffee and tea cups (Think Planet branded or non-branded), lids, sleeves and stirrers
must be available on the coffee station
• Tea pots with tea strainer must be placed next to the loose leaf teas
• Cookies/biscuits must not be individually packaged
• Cups and tea pots at the station should be identical in design

A . 4 R E S O R T B R E A K F A S T S TA N D A R D S – R O O M S E R V I C E
REVISIONS
Room service availability 24/7 with limited night menu options. Availability must
be indicated on room service menu
Branded breakfast menu door hanger Optional. 1 Radisson Blu breakfast menu door hanger.
It must meet all standard requirements if property
decides to implement
Breakfast room service Room service breakfast can be ordered through the
room service menu or breakfast menu door hanger
(if applicable). The hanger is collected only after 02:00
Branded room service menu 1 Radisson Blu room service menu available on TV or
digitally (QR code) or printed
Maximum delivery time Orders must be delivered to the room within 30

minutes of guest placing order
Delivery method All orders must be delivered on a tray or trolley
Branded tray removal card 1 Radisson Blu tray removal card mandatory to be
placed on the tray/trolley
• Room service follows branded Call Answering Service Flows

• Menus should be clean and in good condition, and should not be ripped or faded

A . 4 R E S O R T B R E A K F A S T S TA N D A R D S – R O O M S E R V I C E
REVISIONS
ROOM SERVICE MENU ITEMS Below dishes are recommended. Hotels to adapt the dishes as
per their F&B offering, local market requirements and guest
mix.
BREAKFAST:
• 1 breadbasket with; 2 type of bread rolls, 1 croissant, 1
chocolate-based pastry Seasonal jam, honey, butter
• 1 Avocado sourdough toast with add on smoked salmon/
poached eggs. In APAC, avocado toast may be replaced
with another hot breakfast item
• 1 Oat based dish e.g., Granola with greek yoghurt or dairy
free yoghurt and berries
• 1 eggs any style
FRESH & FIT:

• 1 vegetarian/ plant based salad/bowl/soup
• 1 poultry based salad/bowl
• 1 fish/ seafood based salad/bowl
PIZZA & BURGERS:

• 1 Vegetarian pizza margherita/meat-based pizza, eg. Pizza salame
• 1 Cheeseburger with fries/salad
• 1 Vegetarian burger with fries/salad
PLATES:
• 1 type of local meat board with condiments (in APAC, this
may be replaced with a meat dish)
• 1 vegetarian based dish
• 1 Pasta dish
• 1 vegetarian salad with add on protein option
SIDES (ALL VEGETARIAN):

• 1 fries
• 1 green salad
SWEETS:
• 1 Chocolate based
• 1 Fruit based

A . 5 R E S O R T S TA N D A R D S – P R O P E R T Y- T Y P E A D D I T I O N S
F O R M O U N TA I N A N D R E S O R T S :
Equipment storage (e.g. Ski/snowboard lockers) and Must be available free of charge.
changing rooms
Firepit or fireplace Mandatory
Shoemat/tray Mandatory in all guest rooms
F O R G O L F R E S O RT S :
Golf storage and changing rooms Must be available free of charge
Equipment rental Recommendations must be available

ANNEX
B. S
erviced Apartments Standards: deviations from hotel standards and additional
Serviced Apartments standards
B.1 Revised and additional in-room standards applicable to serviced apartment units: (applies to both
properties with 100% serviced apartment units and mixed inventory).
1.1 Housekeeping standards
1.2 Sleeping area
1.3 Living area
1.4 Bathroom
1.5 Kitchen equipment
1.6 Kitchen utensils
B.2 Revised out of the room standards (only applicable to properties with >80% serviced
apartments inventory)
B . 1 . 1 S E R V I C E D A P A R T M E N T S – H O U S E K E E P I N G S TA N D A R D S
REVISIONS
HOTEL STANDARD CHANGED STANDARD FOR SERVICED APARTMENT UNITS
Housekeeping services Twice a week (including linen, towel and terry change, replenishment of toilet
paper and tissues)
Turndown service Not applicable (deleted)
HOTEL STANDARD SPECIFICATIONS
Welcome Hamper or box: Mandatory. Locally sourced
Coffee, tea, milk and sugar 2 Items per guest
Branded notebook 1 Radisson Blu locally sourced notebook
Branded pencil 1 Radisson Blu pencil
Amenities* (placed in amenity pouch) Full set of Radisson Blu branded amenities, containing: 1 shampoo, 1 conditioner,
1 body wash (shower gel), 1 body lotion, 1 hand cream, 1 soap bar, 1 bath salts (in
rooms with a bathtub), 1 pillow spray, 1 shaving kit, 1 shower cap, 1 sewing kit, 1 vanity
kit, 1 comb, 1 dental kit, 1 shoe shine and 1 unbranded mouthwash
Flip-flops/slippers 1 pair of Radisson Blu flip-flops/slippers per guest
Refillable water bottle (not pictured) Mandatory if water stations provided
Basic cleaning necessities Sponge, dishwasher tablet and/ or liquid (miniature), cleaning cloth, tea towel etc.
VIP gift/gift for very long stay guests: • 1 Radisson Blu branded charger/adapter (optional)
• Radisson Blu branded Temptations (optional)
• Local city magazine e.g. Time Out (optional)
• A Welcome Hamper must be placed in the apartment upon arrival

• Welcome Hamper must not be replenished
*Number of bathroom amenities can be adjusted subject to room occupancy

B . 1 . 2 S E RV I C E D A PA RT M E N T S – S L E E P I N G A R E A
REVISIONS
Nightstand: 1 Radisson Blu notepad Removed from nightstand, instead notebook included in Welcome Hamper
Nightstand: 1 Radisson Blu pencil Removed from nightstand, instead included in Welcome Hamper

B . 1 . 3 S E RV I C E D A PA RT M E N T S – L I V I N G A R E A
REVISIONS
Branded shoeshine: 1 Radisson Blu shoeshine Removed from wardrobe, instead included in Welcome Hamper
Branded sewing kit: Mandatory 1 Radisson Blu Removed from wardrobe, instead included in Welcome Hamper
sewing kit only in junior suites and above
Hangers: 10 high-quality, open-hook, wood-only 20 high-quality, open-hook, wood-only hangers of the same style must be provided – 5 with trouser clips and
hangers of the same style must be provided – 5 with 15 with bars. Antitheft hangers are not allowed
trouser clips and 5 with bars. Anti-theft hangers are
not allowed.
Iron or steamer: Mandatory for Hotels & Resorts. Steam feature is mandatory
Iron must be auto shut-off. Steam feature is
optional
If Iron is in the room, the ironing board must be Steam iron and ironing board can be placed in living area
hung in the closet on a closet organizer
Temptations Deleted. Optionally included in Welcome Hamper
Bathrobes Deleted
Flip-flops/slippers Removed from wardrobe, instead included in Welcome Hamper
Iron or steamer Iron or steamer is mandatory to be present. If iron is present in the

room, it must be auto shut-off. Steam feature is optional
Ironing board Mandatory if iron is present. The ironing board must be full-size
and hung in the closet on a closet organizer, or stored in dedicated
wardrobe compartment

B . 1 . 3 S E RV I C E D A PA RT M E N T S – L I V I N G A R E A
REVISIONS
Guest services directory: 1 Radisson Blu Extended guest services directory is mandatory, which includes appliance manuals and additional local
guest services directory, available digitally information
Room service menu: 1 Radisson Blu room service Optional for Radisson Blu Serviced Apartments with in-house restaurant.
menu, available digitally or paper
Breakfast order door hanger: Optional. 1 Radisson Optional for Radisson Blu Serviced Apartments with in-house restaurant.
Blu breakfast order door hanger
Mini refrigerator or Minibar Deleted. Replaced with kitchen equipment
Coffee and tea station – standard rooms Deleted. Replaced with kitchen equipment
Upgraded coffee and tea station Deleted. Replaced with kitchen equipment
ADDITIONS
Soundbar Mandatory
Additional cordless telephone 1 cordless phone in lounge
Shoerack Optional
Inventory list with liability disclaimer Mandatory
Hybrid rooms offering for ‘rent your office’ Optional

equipment
Partnership services (e.g. moving companies, Mandatory

hairdressers, personal trainers, car & bike rental
companies, grocery service etc.)

B . 1 . 4 S E R V I C E D A P A R T M E N T S – B AT H R O O M
REVISIONS
Branded bathroom amenities (dispensers or Removed from bathroom, instead included in Welcome Hamper
individual amenities)
Weighing scale: Optional 1 per room, placed under Mandatory. 1 per bathroom placed under the vanity
sink.
Hand towel: 2 Brilliant Basics hand towel per room 2 Brilliant Basics hand towel per guest
Bath towel: 2 Brilliant Basics bath towel per room 2 Brilliant Basics bath towel per guest
Bathmat: 1 Brilliant Basics bath mat per room Bathmats should be placed for every shower/bathtub present
2 Brilliant Basics face towels per room 2 Brilliant Basics face towels per guest
ADDITIONS
Laundry basket 1 laundry basket per room

B . 1 . 5 S E RV I C E D A PA RT M E N T S – K I T C H E N E Q U I P M E N T
CONTENT STUDIO APARTMENTS
Refrigerator with freezer section Minimum 120 liters Minimum 570 liters
Convection oven with Optional

integrated grill
Microwave Must contain grill feature if no oven present
Induction hob Minimum 2 electric or induction burners, no gas
Extraction hood Energy efficient
Dishwasher 45cm, 60cm if space allows
Combo washer dryer Mandatory for units of 29 sqm and above
• Ice must be available for guests at all time, either via ice and water dispenser integrated into the refrigerator,
or via an ice-machine on each floor

B . 1 . 6 S E RV I C E D A PA RT M E N T S – K I T C H E N U T E N S I L S
CONTENT SPECIFICATIONS CONTENT SPECIFICATIONS CONTENT SPECIFICATIONS
Espresso machine 1 Kitchen scissors 1 Kitchen paper towel holder Optional
Kettle 1 Selection of (glass) tupperware 1 Garlic crusher Optional
Toaster 1 Hot pot mats 1 Mixing bowl Optional

Salad bowl (23cm) Knife block (holder) with full set of knives Potato peeler
Optional 1 Optional
1 1 Optional
Tea pot Chopping board (preferable plastic due to hygiene) Sieve
1 2 Optional
Pepper mill or shaker Serving spoon (nylon) Tray
Salt mill or shaker 1 Spatula (nylon) 1 Fruit basket Optional
Wine cooler 1 Ladle (nylon) 1 Vase Optional
Bottle opener/cork screw 1 Whisk (nylon) 1 In case of oven:

• Baking sheet 1
Measuring jug 1 Tongs (nylon) 1 • Roasting tray 1
• Oven glove 1
Ice bucket 1 Frying pan 28cm (non sticky) 1 • Oven dish 1
• Cast-iron cocotte 1
Ice tong 1 Ice tong 1
•Dustpan and brush
Can opener 1 Sauce pan w/lid 14, 18, 22 cm 1 •Large covered waste bin
Cleaning & waste management: (recycle option dependent on
Grater 1 Cutlery tray 1 country)
• 3Kg fire extinguisher

Fire, life safety: • Inventory list with liability
disclaimer

B . 1 . 6 S E RV I C E D A PA RT M E N T S – K I T C H E N U T E N S I L S
CONTENT STUDIO 1 BEDROOM 2 BEDROOM

APARTMENT APARTMENT
Mug 2 4 6
Dinner plate 2 4 6
Side plate 2 4 6
Cereal/soup bowl 2 4 6
Champagne flute (Optional APAC) 2 4 6
Hi-ball 2 4 6
Wine glass 2 4 6
Oval platter large 2 4 6
Cutlery (dessert spoon, dessert knife, dessert fork, 2 of each 4 of each 6 of each
dinner knife, dinner fork, teaspoon, espresso spoon,
optional chopsticks (APAC))
Placemats 2 4 6

B . 2 R E V I S E D O U T O F T H E R O O M S TA N D A R D S – F R O N T O F F I C E
REVISIONS
Welcome Corner Deleted
Complimentary breakfast to go: Mandatory Deleted
Valet Parking: APAC, EU, MEA: Mandatory Deleted

LATAM, NAMER: Optional

B . 2 R E V I S E D O U T O F R O O M S TA N D A R D S – B R E A K F A S T T A B L E S E T- U P
REVISIONS
Cutlery Fork, knife, spoon placed on top or inside a cloth

napkin / high-quality textile-like paper napkin (Airlaid

Online checkout QR code Mandatory for properties offering online checkout.

To be displayed either on à la carte menu,or
on branded tent card. To be displayed on tables
during breakfast service
• A table placemat may be used only if the tables have minor noticeable damages, and cannot
be replaced instantly, or have glass surface
• Table cloths, table runners and damaged linen cannot be used
• Flaked salt & coarsely ground black pepper to be provided on the table
(if salt & pepper grinders are not used)

B . 2 R E V I S E D O U T O F R O O M S TA N D A R D S – B R E A K F A S T B U F F E T F O O D S A F E T Y A N D S I G N A G E
REVISIONS


the buffet
Branded breakfast storytelling poster Minimum 2 posters to explain the local products
(e.g. Basque burnt cheesecake or pan con tomate for
Spain, caviar spread for Sweden etc.)
STANDARD REQUIREMENTS —
— FOOD ALLERGIES
A L L E RG E N GOOD FOR OR INTOLER ANCES?
• For buffet labels – THE PLANET —
LOOK OUT FOR OUR FOOD LABELS
- Labels can be printed in dual language WE CARE ABOUT YOUR FOOD ALLERGIES

- Black cards and white text. Hotels in China can use white card and black text. In case of any other food allergies or intolerances, please let a team
FRESH EGGS FOR YOU
- Primary font; Brand font mentioned in Radisson Blu Brand Guidelines (Arial may be used if brand font is not available) member know and we’ll prepare our fresh, à la carte specials to your liking.
- No brand/hotel/outlet logos A LT E R N AT I V E S GOOD

- No background graphics or borders — F O R YO U
- Allergens must be presented using official brand-approved icons FREE-FROM




Untitled-3426 1 16-03-2022 16:46:41

B . 2 R E V I S E D O U T O F R O O M S TA N D A R D S – B R E A K F A S T B A K E RY, J A M S & S P R E A D S
REVISIONS
Viennoiserie (e.g. croissant, pain au chocolat, Minimum 3 types

Cinnamon roll)
Sliced square bread Minimum 1 type, can be available on request
Sourdough loaf or local equivalent Minimum 1 type
Gluten-free bread 1 type, can be available on request
High quality jam and/or marmalade Minimum 2 types
Chocolate spread 1 type
Butter 1 type
Margarine 1 type
Nuts & seeds Minimum 2 types
Dried fruits Minimum 2 types
• Food-safe brown baking paper/high quality kitchen towel can be placed under the croissants and Viennoiserie to avoid crumbing on the buffet
• Bakery section should be representative of the location (where applicable) showcasing local pastries, breads and Viennoiserie and/or local produce, and should be
procured locally
• Jams, marmalade & chocolate spread can be bought in bulk and presented in original packaging or in clear glass jars

B . 2 R E V I S E D O U T O F R O O M S TA N D A R D S – B R E A K F A S T D A I RY, C E R E A L S & F R U I T S
REVISIONS
Sugar-free muesli or granola Minimum 1 type
Other cereals Minimum 2 type
Milk dairy-based (e.g. full fat, semi-skimmed) Minimum 1 type
Milk dairy-free/plant based (e.g.: rice, almond, oat, soy Minimum 1 type
milk)
Yogurt dairy-based Minimum 1 type, bulk or mono-packaged
Yogurt dairy-free Minimum 1 type, bulk or mono-packaged
Fruit yogurt Minimum 1 type, bulk or mono-packaged
Whole fruit Minimum 3 types
Mixed cut fruit 1 type
• Mono-packaged items should have recyclable & sustainable packaging
• Whole fruit types must not be mixed
• Mixed cut fruits must be fresh and not canned or in sugar syrup

B . 2 R E V I S E D O U T O F R O O M S TA N D A R D S – B R E A K F A S T C O L D C U T S , C H E E S E & E G G S
REVISIONS
Whole cheese Minimum 1 type
Sliced cheese Optional. 1 type
Boiled eggs 1 type
High quality hot or cold smoked salmon 1 type
Market relevant sauces, oils and dressings (e.g., olive Minimum 3 types
oil, mustard, ketchup)
• Choose locally produced cheese & cold cuts (where applicable) to showcase your area/regions specialty & produce
• Consider placing more cheese types on the buffet based on market demand/expectations. (e.g., Turkey and Germany)
• Sliced cheese & meats must be presented folded where possible
• Pork-based cold cuts may be replaced with pork alternative cold cuts in relevant countries

B . 2 R E V I S E D O U T O F R O O M S TA N D A R D S – B R E A K F A S T D R I N K S
REVISIONS
Fresh juices Minimum 2 types of fresh fruit juices (not from concentrate)
Still water 1 type. Must follow RHG water guidelines for serviced areas
Sparkling water Optional. 1 type, if market relevant. Must follow RHG water guidelines for serviced areas
Coffee 4 types available on the same machine (espresso, espresso-based drink, decaf, Americano). Decaf coffee may
be available through coffee thermos, if not available on the coffee machine

ANNEX
C. W
ater guidelines
C.1 Guidelines for in-room water and serviced areas
C.2 Guidelines for Welcome Corner area
C.3 Guidelines for fitness area
C . 1 G U I D E L I N E S F O R I N - R O O M W AT E R * A N D S E R V I C E D A R E A S
OPTION WATER TYPE SERVED/PACKAGED IN BRANDS – EXAMPLES
Preferred Tap water In locations where tap water is safe to drink and Unbranded
(in room only) tasteful an empty carafe with lid and seal
Preferred Filtered water Custom-design glass bottles (sparkling & still) from Nominated group supplier or local solution
approved group filter supplier
Preferred Locally bottled water Glass bottles, tetra pack cartons or cans All main brands in Europe
(UK, NL), USA, Australia
Accepted Ethical bottled water Glass bottles, tetra pack cartons or cans Earth Water,Viva Con Aqua, One Water
Accepted Locally bottled water 100% plant-based bottle (visible label or logo) e.g. from Nestlé or Coca Cola
Avoid Locally bottled water 100% Recycled PET bottle Various brands
Avoid Locally bottled water PET
Not accepted Overseas bottled water PET
*Including Radisson Rewards benefit
Note: in-room water carafes, bottles, tetra pack cartons and cans must be minimum 330 ml to comply with
Radisson Rewards water benefit. There are no size requirements for in-room water carafes, bottles, tetra pack
cartons and cans in Meetings & Events.

Page·· 145
C.2 GUIDELINES FOR WELCOME CORNER AREA
Preferred Filtered water fountain Individual glasses (made of glass) Nominated group supplier or local solution
Preferred Filtered water Custom-design glass bottles (sparkling & still) from BRITA (EMEA group supplier), PURE, local solutions
approved group filter supplier
Preferred Locally bottled water Glass bottles or tetra pack cartons All main brands in Europe
(UK, NL), USA, Australia
Accepted Ethical Bottled Water Glass bottles or tetra pack cartons Earth Water, Viva Con Aqua, One Water
Accepted Locally bottled Water 100% plant-based bottle (visible label or logo) e.g. from Nestlé or Coca Cola
Avoid Locally bottled Water 100% Recycled PET bottle Various brands
Avoid Locally bottled water PET

Page·· 146
C.3 GUIDELINES FOR FITNESS AREA
Preferred Filtered water fountain Paper cups (or other suitable recyclable cup/glass) Unbranded
Preferred Locally bottled water Bulk dispenser with paper cups (or other suitable Unbranded
recyclable cup/glass)
Accepted Ethical Bottled Water Tetra pack cartons or cans Earth Water,Viva Con Aqua, One Water
Accepted Locally bottled Water 100% plant-based bottle (visible label or logo) e.g. from Nestlé or Coca Cola
Avoid Locally bottled Water PET 100% Recycled PET bottle Various brands
Not accepted Locally bottled water PET

Page·· 147
ANNEX
D. R
ad Family Program
D.1 Rad Family Program – Mandatory elements
D.2 Rad Family Program – Bathroom and in-room amenities
D . 1 R A D F A M I LY P R O G R A M – M A N D AT O RY E L E M E N T S *
Welcome pack upon check-in Same as for the children’s welcome experience with
the addition that the surprise gift is mandatory –
chosen from a selection of pre-approved gifts
F&B offering • Placemat – Rad Family branded. Ensure additional

crayons are available in F&B outlets for children to color
in the placemat.
• Kids menu – Rad Family branded
• Kids Breakfast Corner. Mandatory when minimum level
of child occupancy is met:
- Minimum 15 children at resort hotel
- Minimum 30 children at non-resort hotel
• Child appropriate dinnerware, cutlery and bibs available
on request
- EU, MEA: Rad Family branded
- EERUT, APAC: Rad Family branded or unbranded.
Rad Family color palette and visual identity are
encouraged. If unbranded, dinnerware items should
be colorful where possible but must not include
any additional (i.e. non Rad Family) characters or
animations.
• Highchairs, available on request
Family TV channels • Family TV channels must be available in-room
Essentials on request • Fragrance-free baby wipes, available on request

• Diapers, in selection of sizes, available on request
*Always applicable at Rad Family properties, regardless of additional revenue generation.

Page·· 149
D . 2 R A D F A M I LY P R O G R A M – B AT H R O O M A N D I N - R O O M A M E N I T I E S
Bathroom amenities pouch Mandatory
Branded shampoo 1 Rad Family shampoo
Branded body wash 1 Rad Family body wash
Branded body lotion 1 Rad Family body lotion (In India, body lotion is substituted by 1 Rad Family hair conditioner)
Branded sponge EU, MEA: Optional Rad Family sponge

EERUT, APAC: Optional Rad Family branded or unbranded sponge
Branded comb EU, MEA: Optional Rad Family comb

EERUT, APAC: Optional Rad Family branded or unbranded comb
Branded flip flops and slippers EU, MEA: Optional Rad Family flip flops and slippers
EERUT, APAC: Optional Rad Family branded or unbranded flip flops and slippers
Branded bathrobes and ponchos EU, MEA: Optional Rad Family bathrobes and ponchos
EERUT, APAC: Optional Rad Family branded or unbranded bathrobes and ponchos
• The bathroom amenities pouch should be placed in room (on the bed) before arrival by housekeeping
• For EERUT and APAC, if optional items are unbranded, they must not include any additional (i.e. non Rad Family) characters or animations.

Page·· 150
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B R A N D S TA N D A R D S M A N U A L 2 0 2 3

HOW SHOULD THIS BRAND STANDARDS MANUAL BE USED?

In addition, please note:

3. GUEST ROOM 10 MARKETING GUIDELINES

Radisson Blu Brand Standards Manual 2023 Page · 4

Radisson Blu Brand Standards Manual Page · 5

Signage All signage (including interior signage, exterior signage

Radisson Blu Brand Standards Manual 2023 Page · 6

In-house parking APAC, EU, LATAM, MEA: Optional

Valet parking Optional:

Lighting All parking areas are well lit

Electric charging points for electric cars Optional

Radisson Blu Brand Standards Manual 2023 Page · 7

1.3 SMOKING AREA

Cleanliness standard: Smoking area must be clean

GUEST SMOKING AREA EMPLOYEE SMOKING AREA

Radisson Blu Brand Standards Manual 2023 Page · 8

2.1 Arrival Experience

Radisson Blu Brand Standards Manual Page · 9

Door and luggage services Mandatory

Dedicated door and luggage services team Optional

Luggage storage Must be available for guest 24/7, free of charge

Lobby scent Radisson Hotels branded signature lobby scent program

Branded music program Mandatory. From approved supplier in the following

Radisson Blu Brand Standards Manual 2023 Page · 10

2.2 CHILDREN'S WELCOME EXPERIENCE

Welcome pack Welcome pack – Rad Family branded

Optional extra in the welcome bag:

F&B offering Placemat – Rad Family branded

Radisson Blu Brand Standards Manual 2023 Page · 11

2.3 WELCOME CORNER

Service hours From 12:00 until 22:00

Location Close to reception area; must be visible

Water glasses Minimum 6 placed on branded or unbranded coaster or on tray

Tray for used glasses Mandatory

Branded used glasses tentcard Mandatory

Branded clean glasses tentcard Mandatory

Infused water Minimum 1 glass carafe or dispenser

Candies Minimum 2 types, not mixed together. Candies should ideally be

Cookies/ Biscuits/ Local pastry Optional

Branded Welcome Corner sign 1 Radisson Blu Welcome Corner sign

• Welcome Corner should be replenished regularly

* Sparkling water may be replaced with still water in APAC

Radisson Blu Brand Standards Manual 2023 Page · 12

Radisson Rewards and Online Check-in Priority Line Mandatory

Radisson Blu Brand Standards Manual 2023 Page · 13

Front desk service 24/7

FIRST AID KIT

Radisson Blu Brand Standards Manual 2023 Page · 14

Emergency hotline extension Mandatory. The hotline is answered in the shortest

Wake-up calls Live or automated available 24/7

Radisson Blu Brand Standards Manual 2023 Page · 15

STANDARD FOR ALL CHECK-IN TYPES SPECIFICATIONS

Check-in time Check-in time is published as no later than 15:00.

Branded complimentary drinks insert Optional. Radisson Rewards complimentary drinks

Radisson Blu Brand Standards Manual 2023 Page · 16

Location The hotel is required to offer guest services at the

• Team members must be knowledgeable of:

Radisson Blu Brand Standards Manual 2023 Page · 17

Service hours From no later than 05:00 and until opening of

Location On Welcome Corner station

Branded complimentary breakfast to go sign 1 Radisson Blu complimentary breakfast to go sign

Espresso coffee machine and corresponding Minimum 1 machine and 6 capsules/pods

Hot water 1 coffee machine with built in hot water dispenser or