UNIVERSITY EXAMINATION 2022/2023

EXAMINATION FOR THE DEGREE OF BACHELOR OF COMMERCE

HBC 2302 Behavioral Science Year III Semester I

Date: December, 2022 Time: 11.00 am – 1.00 pm

INSTRUCTIONS
Attempt question one and any other two questions

Question One
a) Abraham Maslow is one of the scientists who have contributed to study of behavioral
b) science. Giving relevant examples explain the ways in which managers can utilize this
theory to motivate employees. (10 marks)
c) There are various disciplines that are related to Behavioural Science. Explain any three
of them. (6 marks)
d) Perception is a key aspect of organization behavior, explain four ways in which
perception can be applied in organization behavior. (8 marks)
e) Individual behavior is as a result of various factors of which some are beyond one’s
control. Discuss any five factors that influence individual behavior? (5 marks)
Question Two
a) There are various methods used in Behavioural Science. Discuss any three of these
methods. (6 marks)
b) Behaviour modification focuses on modifying behavior and there are various theories
that support Behaviour modification. Discuss in detail the classical conditioning and
operant conditioning theories. (14marks)
Question three
a) There are as many personalities as there are persons. Discuss the following types of
personalities:
i. Introverts (3marks)
ii. Extroverts (3marks)
iii. Type A (3marks)
iv. Type B (3marks)

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b) You are the manager of XYZ Company and you have realized that junior employees
in some key departments have changed their attitudes towards work. Explain to their
supervisors some of the factors they are supposed to consider to facilitate attitude
change. (8marks)
Question Four

a) Decision Making is key to organization achieving its goals. Differentiate between

group and individual decision making (4marks)
b) Every organization has appropriate and inappropriate behaviours as outlined in their
code of conducts;
i. Discuss at least four appropriate behaviours in organizations (8marks)
ii. Discuss at least four inappropriate behaviours in organizations (8marks)
Question Five

a) Stress is one of the leading causes of lifestyle diseases and poor productivity in
organizations. Explain at least five ways that managers can reduce stress of employees.
(10marks)
b) Conflict is inevitable in organizations. Highlight five strategies that management
can apply to avoid the harmful effects of conflict in organizations. (5marks)
c) Explain how organizations can enhance work life balance for its employees(5marks)

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