Enclosures to Motorcycle Service Bulletin 2024-09 dated - 22/04/2024

2024-09 22/04/2024

General
To Spares & BGO
All Motorcycle Dealers
-
• Take printout. -
• Display on shop floor notice board for 2 weeks.
• Explain to relevant staff members & ensure conformance at all levels.
• Soft copy of service bulletin & updated SPC is available on Service Library

Sub: Guidelines for BGO & Spares Procurement for Dealers

Dear all,

As you are already aware, Bajaj Auto has specified a specifically formulated Engine oil, known as "BGO," for their
motorcycles, aimed at ensuring optimal performance and longevity of vehicles. In addition, the use of Genuine
spares is mandatory for the continued reliability of our vehicles.

To ensure usage of genuine BGO & Spares, it is imperative for our dealer partners to adhere to the following
procurement guidelines:
• Procure BGO exclusively from the designated HPCL distributor by placing orders through CDMS.
• Procure Spares directly from BAL by placing orders through CDMS.
• Exceptions for urgent spare part requirements to deliver an uninterrupted customer experience, you may
procure from nearby dealers with the approval of ASM / RM.
• Spare parts and BGO consumption include workshop usage, counter sales, stock transfers to respective
branches and invoicing to ASDs.
• Our recent audits have revealed significant discrepancies in few dealers’ practices which is unacceptable
and need immediate correction.

Our Regional teams will consistently monitor the usage of recommended BGO & Spares. In case of any
discrepancy, dealerships will undergo the following review process:

No. of
Observation Remark
Incidences
1. Gap between workshop consumption of BGO & Spares
(as per CDMS data) and procurement from assigned
source for a minimum of one quarter. Written warning to caution against
1st 2. Availability of non-genuine Oil or Spare parts at non-recommended practices &
workshop or evidence of procurement from non- coaching for alignment.
designated source.

Same as above (Gap of a minimum one month after the 1st Warning No. 2 along with monetary
2nd
incident to observe compliance) penalty to ensure course correction.
Same as above (Gap of a minimum one month after the 2nd Consequence management will be
3rd
incident to observe compliance) acted upon.

We believe that the above guidelines will provide clarity and support efficient management of your spare & BGO
business.
Thank you for your understanding and continued support.

Yours faithfully,
For BAJAJ AUTO LIMITED

Ajay Sharma
Vice President – Service (Motorcycle Business)
cc : VP-Network MCBU ; Divisional Manager-Finance MCBU ; VP-Internal audit BAL; VP-Spares MCBU

This Circular is pursuant to and in accordance with the STANDARD TERMS of DEALERSHIP AGREEMENT (“Agreement”) executed by and between BAJAJ AUTO LTD and You (the
“DEALER”) including in particular Articles 4.12, 6.4 and 9.6 thereof. For legal purposes, this Circular is being sent by BAJAJ AUTO LTD. through electronic mode, the contents of which are
deemed to be accepted by You. This Circular, unless revised by BAJAJ in writing, shall always be deemed to be an integral part of the Agreement and shall be read along with the Agreement.