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Franziska Iseli
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SOCIAL
M ED IA
FOR SMALL BUSINESS
SOCIAL
M ED IA
FOR SMALL BUSINESS
M A R K E T I N G S T R AT E G I E S
FOR BUSINESS OWNERS
FRANZISK A ISELI
First published in 2021 by John Wiley & Sons Australia, Ltd
42 McDougall St, Milton Qld 4064
Office also in Melbourne
Typeset in Kepler Std 10.5/15
© John Wiley & Sons Australia, Ltd 2021
The moral rights of the author have been asserted
ISBN: 978-0-730-39032-9
All rights reserved. Except as permitted under the Australian Copyright Act
1968 (for example, a fair dealing for the purposes of study, research, criticism
or review), no part of this book may be reproduced, stored in a retrieval
system, communicated or transmitted in any form or by any means without
prior written permission. All inquiries should be made to the publisher at the
address above.
Cover design by The Business Hood
Disclaimer
The material in this publication is of the nature of general comment only, and
does not represent professional advice. It is not intended to provide specific
guidance for particular circumstances and it should not be relied on as the
basis for any decision to take action or not take action on any matter which it
covers. Readers should obtain professional advice where appropriate, before
making any such decision. To the maximum extent permitted by law, the
author and publisher disclaim all responsibility and liability to any person,
arising directly or indirectly from any person taking or not taking action
based on the information in this publication.
Contents
vii
Social Media for Small Business
viii
Dedication
I’d love to dedicate this book to the brilliant, brave and bold business owners
in the world: you!
It takes courage, determination and focus to run a business and stay the
course while gracefully holding on to the ‘sometimes’ rollercoaster ride.
Running your own business can be an incredibly challenging, yet infinitely
fulfilling, impactful and rewarding journey.
Entrepreneurship is one of the best ways to make a positive impact in the
world. And social media can not only help you amplify your message, but
also scale your business exponentially and create positive ripple effects all
around you.
A special shout out to the businesses in our marketing mentoring programs
at Basic Bananas. Thank you for letting me share your practical examples
with my readers. Your generosity inspires, motivates and elevates fellow
business owners.
ix
Preface
The purpose of Social Media for Small Business is to support you in unlocking
the potential of social media to grow your business. The book is jam-packed
with marketing and social media strategies, tactics and hot tips that I’ve
collected over more than a decade of running successful businesses, including
Basic Bananas, a global marketing mentoring organisation.
My aim is for you to understand how to leverage and maximise your social
media efforts for your business. To this end, I give you the best strategies
and hacks to help you select the right networks, publish content to grow
your audience and move people from being ‘followers’ to becoming loyal
customers.
xi
Social Media for Small Business
• you know you have a great business, product or service and want to
get noticed by more people
• you want to amplify your message and increase your impact.
The strategies and lessons I share in this book work across all industries. It
doesn’t matter whether you run a products- or services-based business or
whether you are business to customer (B2C) or business to business (B2B)
because ultimately it’s all person to person: there’s always a person behind
the screen interacting with you.
This is one of the most important, yet most neglected lessons for business
owners: when you create any type of communication, always remember that
you are talking to a person, not a business, regardless of whether you are
in the B2C or B2B space. It’s really important to keep in mind that there’s a
human at the other end of your communication.
xii
Preface
it is exponential and has the ability to tap into social proof. I also
introduce you to my MAVERICK marketing principles, which are
foundational to your approach and will help you to get the most out
of your efforts.
• Part II is all about strategy—because it’s your strategy that will
set you apart. One of my favourite things in life is to find the most
effective and efficient ways to do things. Part II will teach you
the most effective and efficient ways to use social media for your
business without all the fluff. It’s in this part that I introduce my
brand strategy, The Brand Alchemy Method ™.
• In part III I walk you through several social media networks and how
you can use them to market your small- to medium-sized business.
For your business to be successful using social media, you don’t
need to use every social network out there. Focus on the ones that
are most relevant for your business. I only ever teach what I and my
social media team have tested and proven and I use the six networks
I share with you in this book: Facebook, Instagram, LinkedIn,
Twitter, Pinterest and YouTube.
New networks emerge all the time and some of them will catch on like wildfire
(one example is TikTok). Social media channels take time to be of benefit to
businesses as they often start as a ‘social’ tool before turning into a powerful
business tool and ads platform.
If any of the networks discussed in part III don’t apply to you or your business,
please feel free to skip that chapter entirely. Or come back to it when you feel
like learning more about that network.
It’s highly recommended that you don’t skip parts I and II as this information
is crucial for getting the most out of your efforts. As a business owner you
must always understand and keep an eye on your strategy, even if you choose
to outsource the implementation of it. I’m a big believer in playing by your
strengths and outsourcing your weaknesses.
xiii
Social Media for Small Business
My promise to you
There’s one thing I promise you: this book is written in a way that’s straight
to the point, relevant, practical, actionable and applicable to your business
because I want you to get results by implementing what you learn.
Pro tips and activities are dotted throughout the book to help you achieve
these results. I’d love for you to feel motivated and inspired to create excellent
social media content for others to consume! The world needs more useful,
valuable, insightful, enlightening content!
Most business owners have a very scattered approach to marketing, which
makes it really challenging to get a positive return. Many don’t even know
what’s working and what’s not, often wasting money on stuff that doesn’t
work.
I’d like you to walk away with a clear strategy and action plan in place,
focusing on the most important key elements that will have the most impact.
And I’ve got more great news for you; you don’t need to implement all of the
social media tactics yourself. Once you’ve got your strategy sorted, you may
have one of your team members, a friend, intern or mother-in-law help you
implement it.
Please feel free to share this book with anyone you’d like to invite to help you
with the implementation of your social media strategy. Also share it with any
fellow business owners you are cheering on!
xiv
Preface
frameworks because you can apply them to any type of business and
situation. So throughout this book—and on the website—you’ll find useful
templates and frameworks you can use over and over again.
On the website you’ll also find videos explaining some of the details outlined
in this book, including behind the scenes and screen-share videos. We’ll keep
this site updated, so make sure to check back when you feel like a refresher.
Visit basicbananas.com/socialmedia and create your own members’ login to
get access to these resources. This is free for readers of the book. Just use the
password: socialmedia.
If you’d like to connect with me personally, or with my team at Basic Bananas,
you can find me on most social networks under Franziska Iseli @franziskaiseli
and my team at @basicbananas.
Franziska Iseli
xv
PART I
The power of
social media
It’s highly likely that a majority of your customers use social media channels
to connect, communicate and shop, which makes social media a very
powerful tool for business owners. The purpose of these platforms is for you
to connect with your customers, network with potential strategic partners,
attract prospects, build relationships, collaborate with brands, create
communities and share brilliant content to build authority, which leads to
trust and increased sales.
Despite this, very few businesses use social media in the most effective way.
Social media goes far beyond the pretty ‘snap’, sharing cat videos or showing
off the latest yoga pose. If used right, it’s one of the most powerful tools for
growing your business exponentially.
1
CHAPTER 1
WHY SOCIAL
MEDIA?
Why should you even care about social media?
More than 60 per cent of the entire population own a smartphone. Almost
half of the world’s population uses social media. More than one-quarter are
online shoppers. And these numbers are accelerating fast.
This is also why some smaller brands have been able to scale exponentially
and compete against big brand names on a tiny budget. It’s not the big
budgets that slam small ones anymore. The power is in the hands of the
people.
Social proof
Social media also taps into the power of social proof, a term first coined by
Robert Cialdini in his book Influence: The psychology of persuasion. Social
proof describes the psychological and social phenomenon of people copying
the actions of others. If a business gets a lot of positive attention on social
media, others will follow and assume that
Social proof this business must be great. You see this
describes the principle in action all the time. Imagine you
psychological and walk past a row of restaurants. If you see one
social phenomenon almost empty and one with most tables
of people copying busy, which one will you choose? Most likely
the actions the seemingly ‘popular’ one. That’s the law
of others. of social proof in action.
Social proof is inherent on social media and all social media tools have
in-built ways to tap into this principle by way of shares, likes, comments,
reviews, recommendations, and so on. If you invest in adding value,
being helpful and publishing great content, your audience will do the
work for you.
4
Why social media?
The challenge
Unfortunately, social media is not all rainbows and unicorns and also comes
with a few challenges—including a distorted portrayal of ‘real life’, which
leads to unrealistic expectations. That’s why it’s so important for us to be
real and share both the struggles and the triumphs. People connect with
authenticity more than they do with fakery.
When it comes to social media for business, If you invest in
there are also a lot of subpar and abandoned adding value,
social media accounts out there, so rather being helpful and
than joining the noise, make sure your publishing great
social channels are representing you and content, your
your business honestly and you will attract audience will do the
a loyal following. work for you.
Another big challenge businesses have when it comes to using social media
is the lack of a strategy. They just randomly post content without a plan,
which makes their approach very scattered and unorganised. After a few
months of non-results, many give up with a big sigh, saying that ‘social media
doesn’t work for my business’. It’s not that social media doesn’t work for your
business; it’s more likely that you didn’t have a plan and gave up too early.
No magic pill
‘Franziska, just give me the magic pill!’ I hear that a lot. There is no magic
pill. Sorry! I’ve seen too many business owners look to social media as
the magic pill, the solver of all their problems, the one thing that will help
them grow their business or become famous. Even though social media is
one of the most powerful tools for your business, it’s not the magic pill. It’s
5
Social Media for Small Business
one piece of your entire marketing puzzle. In chapter 5 I’ll share my Online
Eco-System™ with you so you can see how the puzzle pieces fit together. The
other important piece for your business to grow and succeed wildly is that
you have a great product or service you believe in.
###
Before we dive into your marketing strategy, let’s look at what social media
is exactly.
6
CHAPTER 2
WHAT IS SOCIAL
MEDIA?
Social media is defined as ‘websites and applications that enable users to
create and share content or to participate in social networking’ according to
the Oxford Dictionary.
Social media is a way for people to share ideas, thoughts and information, to
network virtually, and to build communities. There are two key elements to
social media that are important to understand: ‘social’ and ‘media’. Let’s look
at each of these.
Social
Social comes from the Latin word socius meaning ‘friend’.
A ‘social’ person is someone who enjoys Social media is a
being with others, seeking and enjoying way for people to
the companionship of people. Social share ideas, thoughts
media is a way to connect with people and information, to
and network virtually. network virtually,
Most importantly, just like in ‘real life’ and to build
social interactions, social media is a two- communities.
way street. You know the guy you meet at an event who just won’t stop talking
at you? You don’t want to be that guy. To use social media as a business tool
7
Social Media for Small Business
it’s important to engage and interact with people rather than just talking at
them. There has to be a balance between listening and sharing information.
And don’t worry, even if you don’t see yourself as a ‘social’ person, or if you
are more of an introvert, you can still excel at using social media for your
business. You might even find it easier to be social on your social networks
than in real life.
And lastly, there must be a reason why social media is not called ‘narcissistic
media’, although some people may act like it should be called that.
Media
Media is a channel for broadcasting and publishing content. What’s different
and pretty cool about social media is that compared to traditional media
channels such as TV, magazines and newspapers, anyone can share their
ideas, thoughts and opinions in an uncensored way. In that sense, social
media is a lot more democratic and transparent.
Social media channels are digital tools that allow anyone to share
information.
Many movements have been able to gain traction and find a platform to
voice their thoughts on social media without being censored or skewed by
mainstream media or those in power.
Think #ArabSpring and #BlackLivesMatter—both movements were
fuelled and amplified thanks to social media, which ignited worldwide
action.
Before the dawn of social media, it was a lot more challenging for people to
get news out fast. Nowadays, social networks provide a brilliant platform for
both businesses and individuals to reach a larger audience.
8
What is social media?
9
CHAPTER 3
THE MAVERICK
PRINCIPLES
Throughout this book I will refer to a few important principles that apply
to all social media networks. Together, the first letter of the names of these
principles spell MAVERICK. Let’s take a look at them.
#1 Momentum
Like most worthwhile things in life, getting amazing results from your social
media efforts takes time, consistency and focus. Don’t give up too quickly.
There’s no such thing as overnight success or a magic pill. Be consistent and
you’ll gain momentum.
#2 Audience
Always have your audience in mind. Remember that there’s a human
on the other side of the screen. Be ‘social’ and create content with your
audience in mind.
11
Another random document with
no related content on Scribd:
twenty-four hours was correspondingly decreased; while many a
tenement-house family spent Sunday in the country because for the
first time the head of the family could not use up his money in getting
drunk. The one all-important element in good citizenship in our
country is obedience to law, and nothing is more needed than the
resolute enforcement of law. This we gave.
There was no species of mendacity to which our opponents did
not resort in the effort to break us down in our purpose. For weeks
they eagerly repeated the tale that the saloons were as wide open as
ever; but they finally abandoned this when the counsel for the Liquor
Dealers’ Association admitted in open court, at the time when we
secured the conviction of thirty of his clients and thereby brought the
fight to an end, that over nine tenths of the liquor dealers had been
rendered bankrupt because we had stopped that illegal trade which
gave them the best portion of their revenue. They then took the line
that by devoting our attention to enforcing the liquor law we
permitted crime to increase. This, of course, offered a very congenial
field for newspapers like the World, which exploited it to the utmost;
all the more readily since the mere reiteration of the falsehood
tended to encourage criminals, and so to make it not a falsehood.
For a time the cry was not without influence, even with decent
people, especially if they belonged to the class of the timid rich; but it
simply wasn’t true, and so this bubble went down stream with the
others. For six or eight months the cry grew, first louder, then lower;
and then it died away. A commentary upon its accuracy was
furnished toward the end of our administration; for in February 1897,
the Judge who addressed the grand jury of the month was able to
congratulate them upon the fact that there was at that time less
crime in New York relatively to the population than ever before; and
this held true for our two years’ service.
In re-organizing the force the Board had to make, and did make,
more promotions, more appointments, and more dismissals than had
ever before been made in the same length of time. We were so
hampered by the law that we were not able to dismiss many of the
men whom we should have dismissed, but we did turn out 200 men
—more than four times as many as had ever been turned out in the
same length of time before; all of them being dismissed after formal
trial, and after having been given full opportunity to be heard in their
own defence. We appointed about 1700 men all told—again more
than four times as many as ever before; for we were allowed a large
increase of the police force by law. We made 130 promotions; more
than had been made in the six preceding years.
All this work was done in strictest accord with what we have grown
to speak of as the principles of civil service reform. In making
dismissals we paid heed merely to the man’s efficiency and past
record, refusing to consider outside pressure; under the old regime
no policeman with sufficient influence behind him was ever
dismissed, no matter what his offence. In making promotions we
took into account not only the man’s general record, his faithfulness,
industry and vigilance, but also his personal prowess as shown in
any special feat of daring, whether in the arresting of criminals or in
the saving of life—for the police service is military in character, and
we wished to encourage the military virtues. In making appointments
we found that it was practicable to employ a system of rigid
competitive examinations, which, as finally perfected, combined a
very severe physical examination with a mental examination such as
could be passed by any man who had attended one of our public
schools. Of course there was also a rigid investigation of character.
Theorists have often sneered at civil service reform as
“impracticable;” and I am very far from asserting that written
competitive examinations are always applicable, or that they may not
sometimes be merely stop-gaps, used only because they are better
than the methods of appointing through political endorsement; but
most certainly the system worked admirably in the Police
Department. We got the best lot of recruits for patrolmen that had
ever been obtained in the history of the force, and we did just as well
in our examinations for matrons and police surgeons. The uplifting of
the force was very noticeable, both physically and mentally. The best
men we got were those who had served for three years or so in the
Army or Navy. Next to these came the railroad men. One noticeable
feature of the work was that we greatly raised the proportion of
native-born, until, of the last hundred appointed, ninety-four per cent.
were Americans by birth. Not once in a hundred times did we know
the politics of the appointee, and we paid as little heed to this as to
their religion.
Another of our important tasks was seeing that the elections were
carried on honestly. Under the old Tammany rule the cheating was
gross and flagrant, and the police were often deliberately used to
facilitate fraudulent practices at the polls. This came about in part
from the very low character of the men put in as election officers. By
conducting a written examination of the latter, and supplementing
this by a careful inquiry into their character, in which we invited any
decent outsiders to assist, we very distinctly raised their calibre. To
show how necessary our examinations were, I may mention that
before each election held under us we were obliged to reject, for
moral or mental shortcomings, over a thousand of the men whom the
regular party organizations, exercising their legal rights, proposed as
election officers. We then merely had to make the police thoroughly
understand that their sole duty was to guarantee an honest election,
and that they would be punished with the utmost rigor if they
interfered with honest citizens on the one hand, or failed to prevent
fraud and violence on the other. The result was that the elections of
1895 and 1896 were by far the most honest and orderly ever held in
New York City.
There were a number of other ways in which we sought to reform
the police force, less important, and nevertheless very important. We
paid particular heed to putting a premium on specially meritorious
conduct, by awarding certificates of honorable mention, and medals,
where we were unable to promote. We introduced a system of pistol
practice by which, for the first time, the policemen were brought to a
reasonable standard of efficiency in handling their revolvers. The
Bertillion system for the identification of criminals was introduced. A
bicycle squad was organized with remarkable results, this squad
speedily becoming a kind of corps d’elite, whose individual members
distinguished themselves not only by their devotion to duty, but by
repeated exhibitions of remarkable daring and skill. One important bit
of reform was abolishing the tramp lodging-houses, which had
originally been started in the police stations, in a spirit of unwise
philanthropy. These tramp lodging-houses, not being properly
supervised, were mere nurseries for pauperism and crime, tramps
and loafers of every shade thronging to the city every winter to enjoy
their benefits. We abolished them, a municipal lodging-house being
substituted. Here all homeless wanderers were received, forced to
bathe, given night-clothes before going to bed, and made to work
next morning, and in addition they were so closely supervised that
habitual tramps and vagrants were speedily detected and
apprehended.
There was a striking increase in the honesty of the force, and
there was a like increase in its efficiency. When we took office it is
not too much to say that the great majority of the citizens of New
York were firmly convinced that no police force could be both honest
and efficient. They felt it to be part of the necessary order of things
that a policeman should be corrupt, and they were convinced that
the most efficient way of warring against certain forms of crime—
notably crimes against person and property—was by enlisting the
service of other criminals, and of purveyors of vice generally, giving
them immunity in return for their aid. Before we took power the
ordinary purveyor of vice was allowed to ply his or her trade
unmolested, partly in consideration of paying blackmail to the police,
partly in consideration of giving information about any criminal who
belonged to the unprotected classes. We at once broke up this
whole business of blackmail and protection, and made war upon all
criminals alike, instead of getting the assistance of half in warring on
the other half. Nevertheless, so great was the improvement in the
spirit of the force, that, although deprived of their former vicious
allies, they actually did better work than ever before against those
criminals who threatened life and property. Relatively to the
population, fewer crimes of violence occurred during our
administration of the Board than in any previous two years of the
city’s history in recent times; and the total number of arrests of
criminals increased, while the number of cases in which no arrest
followed the commission of crime decreased. The detective bureau
nearly doubled the number of arrests made compared with the year
before we took office; obtaining, moreover, 365 convictions of felons
and 215 convictions for misdemeanors, as against 269 and 105
respectively for the previous year. At the same time every attempt at
riot or disorder was summarily checked, and all gangs of violent
criminals brought into immediate subjection; while on the other hand
the immense mass meetings and political parades were handled with
such care that not a single case of clubbing of any innocent citizen
was reported.
The result of our labors was of value to the city, for we gave the
citizens better protection than they had ever before received, and at
the same time cut out the corruption which was eating away civic
morality. We showed conclusively that it was possible to combine
both honesty and efficiency in handling the police. We were attacked
with the most bitter animosity by every sensational newspaper and
every politician of the baser sort, not because of our shortcomings,
but because of what we did that was good. We enforced the laws as
they were on the statute books, we broke up blackmail, we kept
down the spirit of disorder, and repressed rascality, and we
administered the force with an eye single to the welfare of the city. In
doing this we encountered, as we had expected, the venemous
opposition of all men whose interest it was that corruption should
continue, or who were of such dull morality that they were not willing
to see honesty triumph at the cost of strife.
FOOTNOTES:
[14] Atlantic Monthly, September, 1897.
[15]My predecessor in the Presidency of the Police Board.
[16]The italics are my own.
IX
THE VICE-PRESIDENCY AND THE CAMPAIGN OF
1896[17]