--- CGPA: 3.

48/4
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EDUCATION
Indian School of Business(ISB), PGPM, IT & Marketing 2017 -2018
 Worked on the problem of Low user engagement for Jukebox, a Music service app from Bookmyshow
- Redesigned the app UI and suggested new features by capturing customer feedback; created metrics to analyze the app traffic
 Designed a ‘patient monitoring system’ leveraging IOT and presented it to the CEO of Applied Singularity, an IOT and AI firm
Amrita Deemed University, B.Tech, CSE 2007 -2011
 University Ranker (6th out of 430 students across 3 campuses) with 9.36 CGPA in Computer Science
-Awarded the Best Final Year Project in CSE for reducing latency time across devices in Mobile Ad hoc Networks
-Reduced labor costs by ₹40,000 p.a; enhanced security at the university by developing a barcode based gate pass system
 Internship: Simplified monthly customer profitability analysis by developing warehousing and analytics solutions at Adaequare

PROFESSIONAL EXPERIENCE
SAP Labs India Pvt. Ltd., Bangalore (5 years 8 Months) Jul 2011- Mar 2017
Cloud CRM & SCM (Customer Relationship Management & Supply Chain Management)
Designed and delivered features for SAP’s CRM & SCM Cloud IT offerings. Worked closely with Bosch and consulted clients including
Fortune 500 companies; involved in the end-to-end product lifecycle, from business planning to go-to-market.
Achievements/ Awards
 Youngest Employee to be part of the SAP’s Leadership program – First level leaders @ SAP in 2015
 Received 3 Spot Awards (awarded to top 2% of employees) for exceptional customer focus and process initiatives
 Winners of Demo Jam Event 2013, annual event showcasing innovative features, for seamless execution of sell-from-stock scenario
 Nominated as Best Fresher in the joining batch for an all-round performance in the year 2011-2012
Product Management & Design
 Built product road map for 2 releases on Cloud CRM in collaboration with 20 customers, partners and product owners
- Achieved customer satisfaction of 9.2/10 (highest in the business area) by engaging customers in the design phase
 Conceptualized and ideated first of its kind in browser customization tool; reduced the implementation costs by 20% for customers
- A Patent (Ref: 160254US01 / KS 8880-97714-01) was applied for the unique feature upon successful completion of this project
 Reduced the development time from 2 days to under a minute for partner web services in Cloud CRM
- Designed the Automation Framework for end to end creation of Business Objects, Analytics and Web Services in CRM
Leadership & Account Management
 Prevented $15M loss by innovatively achieving feature parity (Offline Support on Mobile) with competitor product
- Spearheaded the implementation and deployment of the unique customizable offline Mobile CRM app for pilot customers
 Managed an Indo-German team of 12 as Team Lead to implement social engagement and sales processes for German clients
- Integrated Facebook and Twitter user sentiment tracking for Bosch and Nestle, improving their customer satisfaction and retention
 Led a team of 7 in cross device testing (Android, IOS & Windows) of Pre-Sales, Sales and Partner applications
- Reduced the release testing time by 60% through automation of web service and analytical report test cases in CRM
 Structured and Led training sessions for 50+ new recruits to develop expertise on technologies (ABAP) and frameworks of SAP
 Authored 6 whitepapers (maximum among my cohort) to help client team resolve partner process issues more independently
Product Development
 Developed topics such as Sales Kit, Scheduled Invoicing and Point of Sales, gaining expertise in CRM processes of sales and invoicing
- SPOC for 2 CRM processes on Business By Design (SAP Cloud Product) with over 600 customers in 2013-2014
 Youngest employee to be nominated by senior management as the customer advocate (techno-functional consultant)
- Collaborated with New South Wales Government, Australia and developed invoicing interface in under 45 days i.e. half the avg. time
 Handpicked by product manager to design the solution in collaboration with CRM process consultants across 4 countries
- Drafted the solution blue print documents and concept documents to bring down partner’s development time by 10%
 Simplified the customer’s supply planning process by building ready to access analytical reports and web services on logistics in SCM
EXTRA CURRICULAR
 One of the co-founders of startup ‘Techaves’ in Bangalore; conducted technical training workshops in engineering colleges
 Led CSR initiatives for SAP Cloud CRM; volunteered for the NGO Daarideepa and Amrita University in Bangalore
 Runners-up of Amrita Cricket League, intra-university cricket tournament, in 2010
 Authored tennis and cricket articles for the Nimble Footwork sports blog; Roger Federer Enthusiast
 Played badminton at district level and at ISB; won multiple prizes for badminton and table tennis in school and college.