Demonstrate Leadership in The Workplace: BSBLDR411

STUDENT
ASSESSMENT
TASKS
BSBLDR411
DEMONSTRATE
LEADERSHIP IN THE
WORKPLACE
BSBLDR411 | Demonstrate leadership in the workplace | Student Assessment Tasks I V2.0 | Mar 22
Macquarie Education Group Australia Pty Ltd t/a MEGA Education | RTO Code 91305 | CRICOS Code 02657J 1
First published 2021
Version 1.0
RTO Works
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Business Works is a series of training and assessment resources developed for qualifications within the Business
Services Training Package.
Contents
Introduction 4
Assessment Task 1: Knowledge questions 5
Assessment Task 1: Checklist 9
Assessment Task 2: Project Portfolio 10
Assessment Task 2: Checklist 17
Final results record 19
Introduction
The assessment tasks for BSBLDR411 Demonstrate leadership in the workplace are outlined in
the assessment plan below. These tasks have been designed to help you demonstrate the skills
and knowledge that you have learnt during your course.
Please ensure that you read the instructions provided with these tasks carefully. You should also
follow the advice provided in the Business Works Student User Guide. The Student User Guide
provides important information for you relating to completing assessment successfully.
Assessment for this unit

BSBLDR411 Demonstrate leadership in the workplace describes the skills and knowledge required
to lead teams and individuals by modelling high standards of conduct to reflect the organisation’s
standards and values.
For you to be assessed as competent, you must successfully complete two assessment tasks:
• Assessment Task 1: Knowledge questions – You must answer all questions correctly.
• Assessment Task 2: Project – You must work through a range of activities and complete a
project portfolio.
Assessment Task 1: Knowledge questions
Information for students

Knowledge questions are designed to help you demonstrate the knowledge which you have
acquired during the learning phase of this unit. Ensure that you:
• review the advice to students regarding answering knowledge questions in the Business
Works Student User Guide
• comply with the due date for assessment which your assessor will provide
• adhere with your RTO’s submission guidelines
• answer all questions completely and correctly
• submit work which is original and, where necessary, properly referenced
• submit a completed cover sheet with your work
• avoid sharing your answers with other students.
i Assessment information
Information about how you should complete this assessment can be found in Appendix
A of the Business Works Student User Guide. Refer to the appendix for information on:
• where this task should be completed
• the maximum time allowed for completing this assessment task
• whether or not this task is open-book.

Note: You must complete and submit an assessment cover sheet with your work. A
template is provided in Appendix C of the Student User Guide. However, if your RTO
has provided you with an assessment cover sheet, please ensure that you use that.
Questions
Provide answers to all of the questions below:
1. List two ways to identify an organisation’s standards and values.
2. Discuss the difference between stated and implied organisational values.
3. List three behaviours that are expected of a leader in a workplace.
4. Outline two features of each basic leadership theory provided in the table below.
Leadership theory Description
The great man theory
The relationship theory
The situational theory
5. Provide a brief description of each of the following common leadership styles in the table
below.
Leadership style Description
Coach
Servant
Leadership style Description
Laissez-faire or hands-
off
Visionary
Autocratic or
authoritarian
Democratic
Pacesetter
Bureaucratic
6. Briefly describe an organisation’s process for raising questions about standards and values.
7. List five examples of damaging behaviours an employee might display at work.
8. Complete the table below by explaining the following concepts and providing an example for
each one.
Concept Explanation Example
Organisational values
Concept Explanation Example
Role modelling
Integrity and credibility
Leadership
Assessment Task 1: Checklist
Student’s name:
Did the student provide a Completed

sufficient and clear answer successfully? Comments
that addresses the
suggested answer for the Yes No
following?
Question 1
Question 2
Question 3
Question 4
Question 5
Question 6
Question 7
Question 8
Task outcome:  Satisfactory  Not satisfactory
Assessor signature:
Assessor name:
Date:
Assessment Task 2: Project Portfolio
Information for students

In this task, you are required to demonstrate your skills and knowledge by working through a
number of activities and completing and submitting a project portfolio.
You will need access to:
• a suitable place to complete activities that replicates a business environment including a

meeting space and computer and internet access
• your learning resources and other information for reference
• Project Portfolio template
• Simulation Pack (if you need a case study).

Ensure that you:
• review the advice to students regarding responding to written tasks in the Business Works
Student User Guide
• comply with the due date for assessment which your assessor will provide
• adhere with your RTO’s submission guidelines
• answer all questions completely and correctly
• submit work which is original and, where necessary, properly referenced
• submit a completed cover sheet with your work
• avoid sharing your answers with other students.
Assessment information
i
Information about how you should complete this assessment can be found in Appendix
A of the Business Works Student User Guide. Refer to the appendix for information on:
• where this task should be completed
• how your assessment should be submitted.

Note: You must complete and submit an assessment cover sheet with your work. A
template is provided in Appendix B of the Student User Guide. However, if your RTO
has provided you with an assessment cover sheet, please ensure that you use that.
Activities
Complete the following activities:
1. Carefully read the following:
This project requires you to lead a team by modelling high standards of conduct to
reflect the organisation’s standards and values. As part of the assessment, you will:
• develop and implement a performance plan for a team
• develop and implement a performance plan for an individual
Vocational education and training is all about gaining and developing practical skills
that are industry relevant and that can help you to succeed in your chosen career.
For this reason, we are giving you the choice to base this project on your own
workplace, or you can use the case study provided. This will mean that you are
applying your knowledge and skills in a relevant, practical and meaningful way to
your own situation!
If you are using the case study, you will use the information provided in the
Simulation Pack and you may select any of the case study teams that form part of
the organisation on which to base your project. You must assume the role of
manager for your chosen team and the team must consist of at least two members
(excluding yourself).
To complete this assessment using a real workplace, you must be in a leadership
role and have responsibility for the work and performance of at least two workers. It
is important that you are able to access enough information for your chosen
workplace in order to be able to do your assessment. As a minimum this should
include workplace documentation (e.g., Strategic Plan) and policies and procedures
that relate to management performance (e.g., Code of Conduct, position
description).
You will need to communicate with a team as well as an individual team member,
when developing performance plans. Your communication may be either directly
with actual team members or fellow students/your assessor can play the roles of
relevant people/parties. Communication can be in any appropriate format (e.g., face
to face, video conference, email) as long as it meets the requirements outlined in
each activity step.
You will be collecting evidence for this unit in a Project Portfolio. The steps you
need to take are outlined below.
2. Preparation
Make sure you are familiar with the organisation you are basing this assessment on
and have read through the necessary background information. For the case study,
this is all of the documents included in the Simulation Pack. If it’s your own
workplace or a business where you are working, have your business or case study
approved by your assessor.
Complete Page 4 of your Project Portfolio for this unit.
Read through the requirements of Section 1, 2 and 3 of your Project Portfolio.
3. Identify the requirements for your own performance
You must identify the organisation’s requirements for management performance by

reviewing workplace documents such as, the Strategic Plan, the organisation’s
standards and values for conducting business, as well as any policies and
procedures relating to management performance.
If you are basing the assessment on a real workplace, locate and review the
relevant workplace documents. If you are basing your assessment on the case
study, refer to the Simulation Pack.
Complete Section 1 of your Project Portfolio. In order to do this, you need to:
• Identify at least three organisational requirements for management

performance based on the organisation’s values and standards (if using the
case study, refer to the Code of Conduct)
• Identify at least three qualities required for positive management performance

according to the organisation’s policies and procedures (if using the case
study, refer to the Code of Conduct)
• Identify at least three of the organisation’s objectives relevant to your team
• Describe how your own performance will contribute to upholding organisational

values
4. Develop and implement performance plans
You must develop a performance plan for your team as well as a separate plan for
one member of the team. You will discuss these plans and establish KPIs during a
meeting with the team in the next activity step.
If you are basing the assessment on your own workplace, you will develop one plan
for your work team and you may select any team member to develop a plan for.
If you are using the case study, you will develop a plan for your chosen team, as
well a plan for any individual on that team.
Use the Team Performance Plan Template in Section 1 of your Project Portfolio to
do the following:
• List at least three team objectives (you may establish any three suitable
objectives that align with organisational objectives)
• List at least three responsibilities or main tasks for the team
• List at least three outcomes for the team that are measurable
You will complete the last column of the Team Performance Plan Template after
your meeting in the next activity step.
Also select an individual member of the team to develop a Performance Plan for.
You may use workplace documents or research a suitable position description for
this individual’s role in order to establish goals and outcomes.
Use the Individual Performance Plan Template in Section 1 of your Project Portfolio
to do the following:
• List at least three goals this individual would have in relation to their role
• List at least three key responsibilities or tasks this individual will have as part of
their role.
• List at least three outcomes that are measurable

You will complete the last column of the Individual Performance Plan Template
after your breakout session in the next activity step.
5. Establish KPI’s and implement performance plans
Meet with your team to discuss the performance plans you developed and set KPIs.
After the team meeting you will have a breakout session of 10 minutes with the
individual team member that you developed a Performance Plan for. The team
meeting should last for 15 minutes and the breakout session for 10 minutes. You
may meet in-person or online, and you must attach evidence of your meeting and
breakout session to the end of Section 1 of your Project Portfolio.
If you are basing the assessment on a real workplace, you will meet with at least
two members of your work team.
If you are using the case study, you may meet with two fellow students playing the
roles of your team members. They may use their own suggestions/feedback to
contribute to the meeting.
You may make changes to the Performance Plan you developed, using team
member feedback.
At the meeting, you must:
• explain the team objectives and how they align with organisational objectives
• Ask the team to identify three organisational values they are working according
to
• facilitate agreement within the team to establish measurable KPIs for team
tasks. Use the last column of the Team Performance Plan to record the KPIs.
At the end of the team meeting, you must have a 10-minute breakout session with
the team member that you developed an individual performance plan for.
At this meeting, you must:
• explain their individual goals and how they align with team objectives
• ask the team member to identify three organisational values they are working
according to
• establish measurable KPIs for tasks. Use the last column of the Individual
Performance Plan to record the KPIs.
During the meeting and breakout session, you must comply with organisational
standards and values and communicate effectively, including:
• using suitable language when discussing organisational objectives and values
• communicating in a way that contributes to the integrity and credibility of the

organisation
After the meeting, use team and individual responses to assess whether
organisational values are being observed. Also record this in Section 1 of your
Project Portfolio, by completing the questions.
Attach evidence of your meeting and breakout session to the end of Section 1 of
your Project Portfolio.
Make sure you have answered all questions in Section 1. Submit to your assessor
for review.
You are also required to attach certain documents as part of your evidence –
review the documents you need to attach as outlined in Section 1 of the Project
Portfolio and make sure you attach these upon submission.
6. Align behaviour with organisational values
Assume that the team have been working according to the implemented
Performance Plans for some time. You must identify at least two
performance/behaviour issues caused by the team or a team member not working
according to organisational values. You may use the Internet to gather information
relevant to the issues and identify possible solutions.
If you are basing the assessment on a real workplace, you may identify the issues
by observing the team, listening to team/individual feedback or evaluating
performance against established KPIs.
If you are using the case study, you may assume the following:
The team has been effective overall, but collaboration within the team hasn’t been
as good as it could be and there is conflict between team members.
One team member is performing poorly due to a lack of time management skills.
Use Section 2 of your Project Portfolio to:
• Describe at least two issues and possible solutions for each issue
• the associated risks for each of the options
• record your preferred course of action to resolve each issue

If you are basing your assessment on a real workplace, keep in mind that you must
be able to implement your decisions, in order to monitor the impact on team and/or
individual performance and evaluate whether the actions taken leads to the
resolution of the issues.
7. Develop a plan to implement decisions
Meet with the team and/or the relevant individual team members to develop an
Action Plan for implementing decisions. You must consider what to communicate
with whom and this may mean that you will have more than one meeting. You will
need team/team member agreement on the course of action to be taken and
discuss the decisions, allowing their participation (e.g., asking for their suggestions
and feedback). Each meeting should be 10 minutes long and may take place in
person or online.
If you are using the case study, you will meet the same students as before, playing
the roles of your team members. They may use their own suggestions/feedback to
contribute to the meeting. Make sure that you are contributing your own unique
ideas as the assessor will be looking to see that original ideas and suggestions are
occurring from each student being assessed.
Complete the questions in Section 2 of your Project Portfolio and use the Action
Plan Template to record the details of the meeting.
At the meeting:
• Explain your decision and agree on the actions to be taken by the team or
team member
• State the expected outcomes and when the decision will be reviewed
During the meeting you must use effective communication skills including:
• using suitable language
• facilitate active participation from the team/individual
• communicating in a way that contributes to the integrity and credibility of the

organisation
Attach evidence of your meeting/s to the end of Section 2 of your Project Portfolio.
Make sure you have answered all questions in Section 2. Submit to your assessor
for review.
You are also required to attach certain documents as part of your evidence –
review the documents you need to attach as outlined in Section 2 of the Project
Portfolio and make sure you attach these upon submission.
8. Use feedback processes to monitor the implementation
You must meet with the relevant team/individuals to monitor the implementation
and impact of decisions. You must consider the context for the communication and
this may mean that you will have more than one meeting. The meeting must be
between 5 and 10 minutes and may take place in person or online.
If you are basing the assessment on a real workplace, you must ensure that the
relevant team/individuals have taken some action (according to the Action Plan that
was implemented) and that they will be able to provide you with feedback.
If you are using the case study, you may meet the same students as before,
playing the roles of your team members. They may use their own
suggestions/feedback to contribute to the meeting. You may assume the following:
The team watched online training on how to deal with conflict.
The individual team member has been using Google Calendar.
At the meeting/s discuss the actions that have been implemented (according to the
Action plan) and ask the team/individual to describe the impact of the decision on
their performance and their compliance to organisational values and standards.
Attach evidence of your meeting/s to Section 3 of your Project Portfolio.
9. Report to stakeholders
Use the feedback you receive to develop a report to stakeholders (if you are using
the case study, this will be your assessor) containing the following information:
• An overview of the team performance
• Overview of the issues and the actions taken to resolve issues
• The impact of the decisions taken on the achievement of organisational goals,

values and standards
Your report should be no longer than one page. Save your report as a Word
document and attach it at the end of Section 3 of your Project Portfolio.
Develop an email to the relevant stakeholder/s and attach your report.

The text of the email/s should be in grammatically correct English, written in an
appropriate (polite, business-like) style.
Attach evidence of your email to Section 3 of your Project Portfolio
10. Submit your completed Project Portfolio
Make sure you have completed all sections of your Project Portfolio, answered all
questions, provided enough detail as indicated and proofread for spelling and
grammar as necessary. Remember to submit all necessary attachments as
indicated.
Assessment Task 2: Checklist
Student’s name:
Completed
successfully? Comments
Did the student: Yes No
Prepare to demonstrate leadership by:
• identifying the organisation’s

requirements for management
performance
• identifying the qualities required for

positive management performance
according to organisational policies
and procedures
• developing and implementing

performance plans for an individual
and team according to
organisation’s business objectives
• establishing key performance

indicators according to the
organisation’s business objectives?
Align their behaviour with organisational

values by:
• locating and assessing the

organisation’s standards and values
for conducting business
• identifying how their own

performance will contribute to
upholding organisational values
• identifying issues to be resolved

according to organisational values
• gathering and organising

information relevant to the issues
under consideration?
Model leadership behaviour by:
• facilitating the individual’s and

team’s active participation in team
decision-making processes
• examining the options and
assessing the associated risks to
determine preferred course of
action
• developing a plan to implement

decisions agreed by the relevant
individuals and teams?
Communicate effectively with relevant

people by:
• using structure and language when

developing performance plans or
when seeking and providing
information about organisational
goals and objectives?
Collaborates with others to achieve joint

outcomes, playing an active role in
facilitating effective outcomes?
Identifying the importance of taking

audience, purpose and contextual
factors into account when making
decisions about what to communicate
with whom, why and how?
Ensuring own behaviour and

performance contributes to the integrity
and credibility of the organisation?
Task outcome:  Satisfactory  Not satisfactory
Assessor signature:
Assessor name:
Date:
Final results record
Student name:
Assessor name:
Date
Final assessment results
Result
Task Type Satisfactory Unsatisfactory Did not submit
Assessment Task 1 Knowledge questions S U DNS
Assessment Task 2 Project Portfolio S U DNS
Overall unit results C NYC
Feedback
 My performance in this unit has been discussed and explained to me.

 I would like to appeal this assessment decision.
Student signature: ________________________________________ Date: ________________
 I hereby certify that this student has been assessed by me and that the assessment has been
carried out according to the required assessment procedures.
Assessor signature: ______________________________________ Date: _______________

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STUDENT

© 2021 RTO Works

Assessment for this unit

Information for students

• adhere with your RTO’s submission guidelines

• answer all questions completely and correctly

• submit work which is original and, where necessary, properly referenced

• submit a completed cover sheet with your work

• avoid sharing your answers with other students.

• where this task should be completed

• the maximum time allowed for completing this assessment task

• whether or not this task is open-book.

1. List two ways to identify an organisation’s standards and values.

2. Discuss the difference between stated and implied organisational values.

3. List three behaviours that are expected of a leader in a workplace.

Leadership theory Description

The great man theory

The relationship theory

The situational theory

Leadership style Description

7. List five examples of damaging behaviours an employee might display at work.

Concept Explanation Example

Integrity and credibility

Did the student provide a Completed

Task outcome:  Satisfactory  Not satisfactory

Information for students

• a suitable place to complete activities that replicates a business environment including a

• your learning resources and other information for reference

• Project Portfolio template

• Simulation Pack (if you need a case study).

• adhere with your RTO’s submission guidelines

• answer all questions completely and correctly

• submit work which is original and, where necessary, properly referenced

• submit a completed cover sheet with your work

• avoid sharing your answers with other students.

• where this task should be completed

• how your assessment should be submitted.

1. Carefully read the following:

• develop and implement a performance plan for a team

• develop and implement a performance plan for an individual

3. Identify the requirements for your own performance

You must identify the organisation’s requirements for management performance by

• Identify at least three organisational requirements for management

• Identify at least three qualities required for positive management performance

• Identify at least three of the organisation’s objectives relevant to your team

• Describe how your own performance will contribute to upholding organisational

4. Develop and implement performance plans

• List at least three responsibilities or main tasks for the team

• List at least three outcomes that are measurable

5. Establish KPI’s and implement performance plans

• using suitable language when discussing organisational objectives and values

• communicating in a way that contributes to the integrity and credibility of the

6. Align behaviour with organisational values

• the associated risks for each of the options

• record your preferred course of action to resolve each issue

7. Develop a plan to implement decisions

• using suitable language

• facilitate active participation from the team/individual

• communicating in a way that contributes to the integrity and credibility of the

8. Use feedback processes to monitor the implementation

• An overview of the team performance

• Overview of the issues and the actions taken to resolve issues

• The impact of the decisions taken on the achievement of organisational goals,

Student signature: ________________________ Date:

Assessor signature: ________________________ Date: _