IMPLEMENTATION OF REPUBLIC ACT 11032 IN SAN PASCUAL

BATANGAS

A Thesis
Presented to the Faculty of
College of Accountancy, Business, Economics and
International Hospitality Management
Batangas State University
Pablo Borbon Campus

In Partial Fulfillment
of the Requirements for the Degree
Bachelor of Public Administration

By:

Ronalyn M. Caguete
Lovely E. Mercado
Arabella Roshean D. Palaca

October 2023
 APPROVAL SHEET

This thesis, IMPLEMENTATION OF REPUBLIC ACT 11032 IN SAN

PASCUAL BATANGAS, prepared and submitted by Ronalyn M. Caguete, Lovely
E. Mercado and Arabella Roshean D. Palaca in partial fulfillment of the requirements for
the degree of Bachelor of Public Administration, has been examined and is recommended
for acceptance for oral examination.

CAMILO C. ALULOD, PhD.

Adviser

Approved by the Committee on Oral Examination with a grade of

PANEL OF EXAMINERS

LORENA F. MENDOZA, DPA

Chairperson

IMELDA M. FLORES, PhD MARK EMMANUEL MAGSINO, MPA

Member Member

Accepted and approved in partial fulfillment of the requirements for the degree
Bachelor of Public Administration.

BENDALYN M. LANDICHO, Ph.D., AFBE

Date Dean, CABEIHM
 ACKNOWLEDGEMENT

The researchers are extending their heartfelt and utmost gratitude and

acknowledgement to those who unceasingly assisted them and imparted their knowledge

for the completion of this study. This study was brought to the realization through the

fundamental support and the cooperation of the following:

First and foremost, the Almighty Lord and all of the people who rendered their

help in this study, the researchers could not have completed this study without his

guidance;

Batangas State University, their Alma matter, for providing a quality education

which gave the researchers’ the determination to pursue this research endeavor;

Dr. Camilo Alulod, their research adviser, who provide unending support and

guidance with sincerity in creating this research.

Dr. Imelda Flores and Dr. Lorena Mendoza, as the researchers’ statistician and

grammarian, who provide them the help and assist the researchers’ needed to make the

study as excellent as possible.

Dr. Lorena Mendoza, Dr. Imelda Flores, and Mr. Mark Emmanuel Magsino, as

their chairperson and the panel members, for giving the researchers’ the professional

advice in the development of the study;

Dr. Lorena Mendoza, their research professor who support and teach them in the

creation of this study;

Their parents, who love, help and support the researchers’ financially and

emotionally.

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 The municipality of San Pascual and the respondents, who give them the time and

effort in accomplishing the data gathering and allow themselves to be a respondent for

the study; and

Above all, to all who became part of this study;

Maraming Salamat po!

Ronalyn

Lovely

Arabella

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 ABSTRACT

Republic Act 11032 or the Ease of Doing Business is created to streamline the

current procedures and systems of government services. This republic act is created to

monitor and efficiently deliver the goods and services. This act lessens and shortens the

processing time when acquiring business permits and licenses and makes it easier for

clientele. Thus, this study assessed the implementation of Republic Act 11032 or the Ease

of Doing Business at San Pascual, Batangas specifically on Section 6. Citizen’s Charter,

Section 7. Zero Contact Policy and Section 9. Accessing Government Services.

Particularly, this addressed the arousal issue in the issuance of business permits and

licenses, regardless with the implementation of the RA 11032 particularly in the Business

Permits and Licensing Office in the municipality of San Pascual in Batangas. It gathers

the researchers’ interest if the implementation of the latter is well executed and if it is

effective.

The researchers used the descriptive research design of having study as it can

study one or more variables using a range of research methods. A researcher- made

questionnaire and interview guide was used to observe the implementation of RA 11032 in

BPLO office of San Pascual, Batangas, which was divided into four parts: part one (1) the

respondent profile, part two (2) is all about the citizen’s charter, part three (3) assessment

of the zero-contact policy, and part four (4) access to government services. Moreover, the

data gathered were from the responses of 381 clients and staff of BPLO office. The

statistical treatments used were frequency and percentage, weighted mean and average,

standard deviation, t test, and ANOVA (f test).

The study found out that most of the respondents are female that belong to the age

group of thirty-five to forty-four (35-44) years old. Majority of the respondents has a sole

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proprietorship business and operates their business for about four to six years (4-6) years.

In the assessment of the implementation of RA 11032, majority of the respondents agreed

that BPLO office encountered problem in terms of the processing of their business permit

and licenses which is composed of Section 6. Citizen’s Charter, Section 7. Zero Contact

Policy and Section 9. Accessing Government Services. Therefore, based on the findings ,

the researchers’ proposed capacity building to further improve the implementation of RA

11032, provide quality and efficient government service. Further, this may to enhance the

understanding of RA 11032 to staff and clients.

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 TABLE OF CONTENTS

Page

TITLE PAGE................................................................................................. i

APPROVAL SHEET..................................................................................... ii

ACKNOWLEDGMENT............................................................................... iii

ABSTRACT………………………………………………………………… v

TABLE OF CONTENTS............................................................................... vii

LIST OF TABLES......................................................................................... ix

LIST OF FIGURES....................................................................................... xi

CHAPTER

I. THE PROBLEM

Introduction..................................................................................................... 1

Statement of the Problem............................................................................... 3

Hypothesis of the Study.................................................................................. 4

Scope, Delimitation and Limitations of the Study ......................................... 4

Significance of the Study................................................................................ 5

II. REVIEW OF LITERATURE

Conceptual Literature...................................................................................... 6

Research Literature....................................................................................... 14

Theoretical Framework................................................................................... 22

Conceptual Framework................................................................................... 25

Definition of Terms......................................................................................... 25

III. RESEARCH METHODOLOGY

Research Design............................................................................................... 27

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Respondents of the Study............................................................................... 27

Data Gathering Instrument............................................................................. 28

Data Gathering Procedure..................................................................... ......... 30

Statistical Treatment of the Data.................................................................... 31

Ethical Considerations................................................................................... 31

IV. PRESENTATION, ANALYSIS AND INTERPRETATION

OF DATA

Profile of the Respondents........................................................................... 33

Assessment on Implementation of RA 11032 ............................................ 39

Differences on the Responses ..................................................................... 45

Challenges in the Implementation............................................................... 53

V. SUMMARY, CONCLUSIONS AND RECOMMENDATIONS

Summary...................................................................................................... 58

Conclusions.................................................................................................. 59

Recommendations........................................................................................ 59

REFERENCES

APPENDICES

BIOGRAPHIC SKETCH

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 LIST OF TABLES

Table No. Title Page

1 Reliability 29

2 Scoring and Interpretation 29

3 Distribution of Respondents in terms of Age 33

4 Distribution of Respondents in terms of Sex 34

5 Distribution of Respondents in terms of Type of Business 35

6 Distribution of Respondents in terms of Years of Operation 37

7 Respondents Assessments on Implementation of RA 11032

in terms of Citizen’s Charter 39

8 Respondents Assessments on Implementation of RA 11032

in terms of Zero Contact Policy 41

9 Respondents Assessments on Implementation of RA No 11032

in terms of Accessing Government Services 43

10 Differences on the Respondents’ Responses when grouped

According to Age 45

11 Differences on the Respondents’ Responses when grouped

According to Sex 47

12 Differences on the Respondents’ Responses when grouped

According to Type of Business 49

13 Differences on the Respondents’ Responses when grouped

According to Years in Operation 51

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 LIST OF FIGURES

Figure No. Title Page

1 Implementation of Republic Act No 11032 25

2 Proposed Capacity Building 57

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