Looking for a part-time job at a football club

Dear manager,

My name is Ala and I am writing to you concerning a part-time job at your football club. I am from Spain
and have played at international level for more than 10 years, representing my country. However, it has
been a couple of years since I retired from active participation, hence I have moved into the coaching
arena of the game.

As your club standings have always been consistent with scoring top rankings in the Premier League
competitions, it would be honour and a great privilege to work for the club, if given an opportunity.

As far as my credentials as a professional coach are concerned, I have been coaching Spain’s
international team for the last 18 months and have achieved many wins against our European
competitors. Additionally, my current club, as well as my team members can vouch for my efficient
professional coaching methods and their rewards.

Consequently, if I am considered for the part-time placement, I would be extremely grateful, as it has
been my dream to work for your esteemed club and can start working from March, ’20, onwards.

I look forward to your response and thank you in anticipation.

Regards,

Ala

Dear Manager,

My name is Joe and I am writing to you to apply for the part-time football coach vacancy for middle age
kids of 10-15 years old.

I am a member of your club for the last 5 years. I play for college batch of south Tigers and have five
years of experience as a football captain with Mayers high school.

Currently, as a coach for the Arcs team, a local team of South Avenue Block B, I led our team to win the
2nd position in the last year’s winter games at Charlotte pride. Our team play games and tournaments at
the state level.

I also work as a soccer teacher in Sharon elementary school during the last summer vacation. I have
attached the reference letter from the school principal and my resume with this email.

I am open to work in shifts as per the job requirements. Hopefully, you can find my profile suitable for
this job. Look forward to your response.

Kind regards,

Joe
You are working in a manufacturing unit. Your co-workers harassed you number of times during the
work hours.

Dear HR manager,

I am writing concerning a couple of unfortunate incidents occurred to me on the premises of our unit. I
have had to face some racial comments from my colleague Dan Smith. Initially, I ignored and was hoping
he would stop. However, to my utter astonishment, he kept repeating those cuss words despite my
warnings. Additionally, I have come to know that two other colleagues also faced similar behaviours
from Dan. Moreover, they were new employees and did not want to make an issue of this matter.

To be precise, these episodes occurred mostly on Mondays on my late-night shifts, the recent one being
on Jan.10th, 2020 at about 11 pm on our ground floor production unit. Consequently, I warned him that
his behaviour is deplorable, and I would be complaining to the manager about his unwarranted and
unprovoked attitude.

This time, I recorded the whole conversation by switching on my phone. Apart from the recording, I
have also taken a signature campaign against Dan from all victims who faced similar racial comments.

I hope you will investigate this matter and bring Dan to the book. Thank you in advance!

Regards,

Catherine

You recently made an online purchase, and the product was not the same as the description on the
website.

Dear Amazon service,

I am writing this email regarding the product I purchased last week, using your online service. I bought a
pair of black shoes on May 28 th. I chose the shoes from the Amazon Basics department which was
providing a good discount.

As per the description mentioned on the website, there should be two colors of laces – brown and black
– come with the shoes. However, I only got one set of black laces when I receive the item.

To resolve this problem, could you please mail me the other pair of brown laces as soon as possible? Or
should I return the entire package so that you can refund in full?

I am a common customer of Amazon platform, so I am looking for the resolution in time to keep my faith
in your services.

Regards,

Joe
Good morning, dear Amazon service,

I am one of the loyal customers of Amazon platform. I am writing this email concerning the product I
received recently. I purchased a long sleeve dress from your website, and I am not happy with the one I
received.

First, the dress color looks darker in the picture shown on the website but the one I received is in lighter
tone. The color I chose is Maroon with a size of 38 and the dress length should be till toes, but the dress
I got is in red and its length is quite shorter.

I have attached a photo of me wearing the dress as well as my purchase order details. You also can
recheck the information in your system.

Please let me if I can send the parcel back and get the dress with the size and color I ordered. I am
always happy with your delivery service and hope that this time I can enjoy the same good service.

Thank you in advance!

Regards,

Ala

You recently returned to Toronto from San Francisco. But your luggage got misplaced.

Dear Air Canada Service,

I recently returned to Toronto from San Francisco via Vancouver on flight A220 (Air Canada) and A124
(Air Canada) respectively. The arrival time is at 20:30 on Feb. 24th at Toronto Pearson airport.

My luggage was supposed to be checked all the way to my destination, the baggage tag number was
A1223567. It has apparently been misplaced or possibly offloaded at Vancouver airport.

I have reported the situation to lost luggage counter once I found the luggage was missing and the staff
has assured me that they would be in touch with me in 24 hours to inform me about my luggage
tracking. However, it has been three days since then and I have not gotten any information about my
luggage. I have contacted the staff many times, but they do not have any clue about my stuff.

I certainly believe I am entitled for the compensation. I already provided the detail information about
my lost luggage to the staff along with the estimated value. Please let me know if I am reaching out to
the right department and what are the formalities required for the claim submission.

You can contact me by making a phone call to 5145602256. I would appreciate an updates as soon as
possible.

Regards,

Catherine
You and your friends are planning to go to Dubai on vacation. You have to arrange the best hotel;
therefore, you want the detail of the hotel room and other available facilities in the hotel.

Dear manage,

I am Logan from India, me and three friends have planned for a vacation to Dubai for a week, starting
from the 28th of December 2019 to the 2nd of January 2020.

We are trying to explore various options for our stay in Dubai during the above said period. We came
cross your hotel and feel excited to see the ratings and reviews from you esteemed customers.

In details, we need two rooms with double beds accommodation which would fit into four people. The
non-smoking room is preferably. In addition, I would like to ask if there are services such as arrangement
of a cab for sightseeing, airport pick up, and drop at our hotel.

I appreciate it if you could respond with all the details of our concerns and any offers you could provide
to us. Look forward to your email as soon as possible so that we can plan our travel in timely. Please stay
connected via the email.

Thanks!

Sincerely,

Logan

You are experiencing financial problems and want to ask you landlord if you can pay your rent late.

Dear Mr. Laurel,

Hope everything is going well with you and your families. I just got the reminder on the phone that my
rent will soon be due next month.

I am writing to you to ask for a delay to pay for my next annual rent.

Currently, there are a lot of financial responsibilities on me before the year runs out. Also, I have started
working part-time since August because of the course I am taking. This has led to a minimal salary for
me.

Another financial pressure is from my sister’s wedding ceremony which is coming up next week. Each
family member is expected to contribute towards the ceremony.

I sincerely apologize the potential inconvenience to you in any way. I am working hard to get the rent to
you before the end of the first month of the next year.

Please bear with me and hope you can understand my situation.

Regards,

Samuel
You had recently ordered a book, online from a bookseller. The book sent by him was not the latest
edition, even though you had paid the money according to the latest edition version.

Hello, dear bookseller,

I am one of the customers who purchased a book from your website 5 days ago. It is an exam practice
book call English Grammar Success. I received the book yesterday, but it was found that the book was
not the latest version. I am very disappointed now.

Before I placed the order, I even asked your online customer service to confirm the edition of the book
you are selling. The agent told me it should be the latest edition with confidence.

The book is urgently needed as a practice resource for my cousin’s exam. The exam is about one week
after. The newest version of this book covers more knowledge than the older ones. Therefore, I must
return the book you sent and require for the correct version to be deliver as soon as possible.

I hope you can deal with this issue immediately. I will appreciate it if you can send the correct version
with express courier service, and I will return this wrong version tomorrow.

Look forward to your reply and thank you in advance!

Best regards,

Catherine

Recently you visited the Zoological Park and had an uncanny experience, as a man died by falling in the
tiger’s enclosure. You were not able to do anything at that point but wanted to show your concern for
the safety of the visitors.

Dear Director,

I am one of the visitors to your Zoological Park last Saturday. I believe the unfortunate accident has
spread widely and you are also aware of it. Since I was one of the witnesses, I think I should describe
what I saw and how the incident occurred. Initially the victim was feeding through the holes of tiger’s
enclosure; however, the tiger seemed not interested in the food. Then, the man tried to climb up by
stepping in the holes of the fence net. He held a piece of tree branch and swung to pat tiger’s neck. I
warned him immediately as he climbed up, but no one cares about his dangerous behaviour. Noticed
that the tiger had no reaction, he threw the branches towards the tiger with intense power. This made
him lose the balance and fall into the enclosure.

After this incident, I consider the fence should at least be higher so that visitors are more probable to
give up climbing. In addition, there should be more warning signs on the fencing net. More security
guards are also required in the zoological park, especially around the vigorous animals’ areas. These
precautions are all necessary for the safety of the visitors.

I wish you can discuss with your park managers as soon as possible. Hope sufficient security measures
will be established in a short time.

Sincerely,

Catherine
Last week you had travelled in a domestic airline due to some business. You did not have a good
experience with that airline. The discontentment, due to the poor service, made you complain about the
airline.

To whom it may concern,

My name is Samuel and I have been travelling with your airline for at least 5 years to attend different
business events across the country.

Last Friday, I took the flight to Calgary for a conference, which is one of the most important events of
the year.

Unfortunately, I experienced a terrible service on board. After dinner, I got a severe stomach. Then, I
informed the crew and ask for medicine. But I was told that there was nothing can help me with my
pain. The crew’s attitude was poor and seemed to be annoyed. In addition, the lavatory was in a
deplorable condition, it looked like no one cleaned it before boarding.

I am very disappointed about this flight. I know this could be occasional, but I will appreciate it if
someone from this airline can get in touch with me to discuss this inconvenient experience.

Look forward to hearing from you as soon as possible.

Best,

Samuel

You recently made reservations for dinner at a very famous and expensive restaurant in town. However,
the meal and the service were terrible. The restaurant manager was not available to solve the problem,
so you left without a resolution.

Dear manager,

I am writing this email concerning about the experience I had at your restaurant last evening. The rating
and reviews of your restaurant are excellent, which is the reason I reserved for dinner. However,
yesterday’s experience was horrible and was way out of our expectation.

There are 2 main problems. First, the soup we ordered was cold and its taste was plain. When we asked
waiters for explanation, they insisted that the soup was supposed to be cold. Then, we wanted them
help to heat the soup with microwave so that we were more comfortable to enjoy the soup. But after
heating, the soup was still not warm enough. Second, the bread in Cesar’s salad taste stale, and neither
waiters nor the cook admitted it. We became very disappointed and a bit annoyed. My mother asked to
talk with you, the restaurant manager. Unfortunately, you were too busy to appear at the restaurant. In
addition, the service crew members did not give any apology for the whole evening.

We are not picky persons, but we suggest your restaurant crews can make an improvement on their
work ethics. If you can deduct the price of the soup or give us a discount on our next visit, we will be
satisfied. Thank you for your reading and hope you can reply soon.

Best wishes,

Catherine
On a recent holiday, you lost a valuable item. Fortunately, you have travel insurance to cover the cost of
anything lost.

Dear manager,

Happy new year!

I am writing this email concerning my lost item on my New Year’s Eve trip. Me and my family went to
Calgary for New Year’s holiday. Unfortunately, I lost my iPad 2 during the time we spent in Calgary.

I remember the last time I saw my iPad2 was the time we were walking in a store selling local
handcrafts. There were a lot of people looking around the products shelves. I took several pictures with
my iPad. Since it was very crowded, my mom wanted to leave the store, we went through many people
to get out. I consider my iPad2 was stolen from my bag by someone as we were passing through the
crowd.

Luckily, I purchased the travel insurance from your company before vacation. With the relative clause, I
think I can get some economic compensation from your company. The monitor video captured from
outside of the store were collected from that store manager. Hopefully, it can prove that I was with my
iPad before entering the store and lost it after coming out.

Thank you in advance and look forward to your response soon.

Regards,

Catherine K.

You are a resident of a large colony. You found a gold chain in the colony compound. You are willing to
find the owner of the chain and therefore want the help of the authority.

Dear manager,

Greetings! I am writing this letter concerning a gold chain I found in our colony.

Last evening, I was having a walk with my mother in our residential park. As we were wandering around
the pond, some shinny item reflected light into my vision. I looked down on the ground and saw a gold
chain lying in the grass. This location was facing the entrance of the park.

This chain is thick and has a feather-shaped gold pendent. It looks delicate and expensive. The owner
must be very anxious and want to find the chain back. I think it would be better to ask Secretary of
colony to help trace the owner. Effective proof of the ownership may also be required in case someone
other than the owner deliberately cheat to obtain this chain.

If there is any information I need to provide, please contact me anytime. My phone number is
5145602256. Look forward to your response and thank you in advance!

Jane
General Test Sample Set B

Dear Walmart's manager

Greetings! I am one of Walmart's customers and I am writing to you concerning about parking problem
in front of the Walmart in our community.

Our family routinely buy necessities from Walmart every week. Usually, we drive our private car there
and park in the mall's parking lot. We considered it was convenient for the past 2 years. However, the
parking spot became more and more difficult to be found recently. At the beginning, my dad decided to
drive the car around Walmart while waiting us to finish shopping and drive back to Walmart to pick us
up. But we think this strategy is very inconvenient and it is a waste of gasoline.

Besides, I happened to talk about parking problem with some customers when I checked out in
Walmart, they also complained about this and hoped the situation could get better. Therefore, I would
like to suggest you could discuss the parking inconvenience with the local government department that
has the responsibility. The parking space may need to be expanded, so the parking spots can be
increased.

Thank you for reading through my letter and hope you can adopt my advice!

Best regards,

Catherine K.

There have been some problems with public transportation in your area recently.

Dear TTC manager,

I am one of the passengers who take TTC service every day for commuting. I am writing this letter
concerning recent transportation problem I encountered. Hope you can help adjust the situation.

Lately, there is a construction work going on at Keele St./Jane St., I assume a new building there is
renovated. Many bricks and tools are spread on the bus lane. So, the bus needs to change lines as
approaching that street crossing. But morning time is a busy time, sometimes cars in other lines do not
want to stop to let our bus go first. Therefore, passengers need to waste a long time. Once, I even
arrived late at my workplace, which was not I would like to expect.

To deal with this situation, I wish you can discuss with the one who is responsible for that renovation
project and ask if they can clear the things on the street. Besides, setting up signs ahead of the
construction area is a good way to notice drivers. In this way, private cars are more likely to stop in
advance to let bus go before them. After all, there are many people on the bus need to get to
somewhere as well.

Thank you for reading through and hope you can help solve the problem soon.

Best regards,

Catherine K.
A local newspaper is conducting a survey to know whether their paper should have more news or more
discounts and offers.

Option A: Your newspaper should have more local and international news than discount coupons.

Option B: You think you can access news online, but you need more of discount coupons and offer
sections.

Regarding the content in our local newspaper, I prefer to have more discounts and coupon offers rather
than more news, even though being aware of news around the world is necessary. There are several
reasons can support my opinion.

To start off, most people nowadays can easily access internet, it is convenient to learn about news
around the world by surfing online. Therefore, it is not necessary to provide more local and international
news on newspaper. On the other hand, nearly all of us love discounts because it helps us save money.
Especially during holiday period, it is great to share coupons with friends and purchase decorations on
discounts.

In addition, discounts information on newspaper can help expose more brands in public. Specifically,
people can know more about both local and international brands by noticing their coupons. In this way,
some good brands that is seldomly heard of may get popular among citizens and those brands can run a
better business. The local economic level can also be improved.

Anyway, these are my points of view. I will respect any changes made for our local newspaper. Thanks
for providing this survey and let our thoughts be known.

You live in a small city. A local internet service provider is planning to launch 5G technology in your area.
Company is conducting a survey to know public opinion.

Option A: Company should launch 5G for better communication services.

Option B: Introduction of 5G means more expensive internet services.

I agree with the demand for better and faster internet services. Even though 5G technology may costs
more, its advantages overweigh the probable increase in internet bills.

To start with, a faster internet connection can serve different sectors of our city at the optimum level. To
illustrate further, schools and institutes can benefit to a large extent. For example, many students are
currently facing difficulties in researching study materials in a short time, as the internet service in some
places is extremely slow and is abrupted from time to time.

Another good outcome of launching 5G service is positive effect brought to the whole economy market.
Specifically, workplaces that enjoy good internet connection can achieve a higher efficiency so that they
can gain more profit which can easily cover the 5G service expense. Besides, there will be the creation
and expansion of online business establishment, providing more online job opportunities. In this way,
unemployment level will be reduced to a certain extent.

In conclusion, it can be said that there are more advantages than drawbacks. Again, these are my
personal views, but I will support any decision taken by the internet company. Thank you for the
opportunity provided to express my opinion.
You live in a small town of 10,000 people. A large green area in the centre of town is undeveloped. The
city has sent out an opinion survey to see what residents would like to have built-in that area.

Option A: Shopping Complex: This shopping mall would include restaurants, a large supermarket, and a
movie theatre.

Option B: Recreational Park: This park would include a sports complex, a large green area, and a small
petting zoo.

Even though most people love large shopping mall with food courts and movie theatre, I prefer a
recreational part built in the centre of the town for multiple reasons.

To start with, losing greenery is a significant problem around the world due to the ever-increasing
population which triggers continuing expansions of the cities. This makes people living in towns and
municipalities more prone to respiratory diseases. Building a recreational park will retain and improve
the existing green corridors. Adding more sports complex will promote healthy activities as well. People
can get relaxed from busy working schedules by workout and sweating.

Additionally, petting zoo in recreational park can make a revenue from visitors. This can cover the cost
for park maintenance. Besides, kids can be taken here by their parents to learn more about the varieties
of animal habitats in a natural environment. In this way, the future generations can understand the
benefits of keeping natural green areas in and around our residential areas.

Conclusively, establishing a recreational park with sports complex will improve people’s living standards.
Anyway, these are my opinions. Thank you for providing a chance to let me input on this issue, I will
support whatever decision is made.

Your city traffic department is conducting a survey to bring in revolutionary changes in the traffic
management. The department has sent out an opinion survey to see what residents feel about the given
options.

Option A: Department should issue more tickets with heavy penalties.

Option B: Department should Organise traffic awareness programmes on a regular basis.

Regarding to traffic management revolution, I agree on establishing more traffic awareness programmes
for residents. Heavy penalties will not only make people annoyed but also will bring economic problems
to some families. Improving an individual’s traffic awareness is more meaningful for several reasons.

First, regular courses about traffic rules can let residents learn about the essential reasons why we need
to obey the traffic regulations on the road. In this way, people are more willing to respect traffic
management and being polite to each other. After a long period of education, people will get used to be
aware of traffic rules and keep a good consciousness.

In addition, organising awareness programs give opportunities for people to correct their dangerous
behaviours. Specifically, a lot of traffic accidents happen due to people’s lack of safety awareness. If
people are taught by traffic awareness programmes regularly, they will be more likely to remember how
to travel with cautiousness and how to avoid incidents.
Anyway, in my opinion, offering education courses solves the problem from the root instead of
implementing punishment brutally. Thank you for providing the opportunity for our voices to be heard, I
will support whatever decision will be made.

You live in a small city. City administration is planning to allocate funds for two possible projects.

Your city is funding ONE of the given projects:

Option A: Bike Lanes: Planning to build new separate lanes for bikers

Option B: Renovate gym: Planning to add a swimming pool and spa centre in an existing gym

Regarding the city funding, I prefer to have new bike lanes built. Although adding a swimming pool and
spa centre can made the existing gym more attractive, bike lanes seem to be more urgently required.
There are two reasons that can support my opinion.

First, more and more people tend to ride bikes. It is healthy for people to do more exercise by riding
bicycles rather than drive cars. However, many streets do not have separate lanes for bikers; therefore,
bikers must share the lane on the most right of the road with motor vehicles. It is too dangerous for
bikers to mix with cars. Separating independent bike lanes is necessary for safety issue.

Besides, new separate lanes for bikes are good for city tourism. The sightseeing on street is more likely
to be noticed and remembered by visitors. Imagine colorful lanes around the city streets with safety
signs, travellers can choose to have a biking tour with security. Visitors will be impressed by our city and
more travellers may be attracted to spend time here. In this way, our city may become popular and
economic benefit can be obtained as well.

In conclusion, allocate funds for bike lanes is more valuable. It not only brings safety and health to
residents but also have tourism benefits. In contrast, renovating the gym has limited values. Hope you
can consider my opinion and thank you for reading through my letter.

A local NGO working for the betterment of school-going kids, especially focusing on reducing the stress
level in the new generation has sent out an opinion survey to see what people think about the presence
of multimedia gadgets in house.

Option A: Kids should be encouraged to read books in their free time.

Option B: Kids should have no access to gadgets like smartphones or iPad etc...

I am very happy to take this survey and express my opinion. I think school kids are supposed to read
more books during their spare time.

Reading books can always feed us more knowledge and make us wiser. Except for textbooks and some
technical books, there are also scientific novels that can broaden children’s mind, there are different
types of magazines for kids to inspire them as well. If children can develop reading habits in their free
time, it not only will reduce their pressure but also help them to form more mature logics.

Besides, reading paper-based books is better for eyes, comparing to using electronic devices such as
smartphones and iPads. Most of school-going kids are still in growth, avoiding watching screens is good
for their eyesight. With advanced technologies in our modern society, many people need to spend
almost their whole day in watching screens which is physically bad for eyes; therefore, reading books
can help control children’s screen time a lot.

The above are my points of view. Thank you for starting the survey and thanks for reading through.

You work in a very big office. There is a popular and cheap restaurant in the building. The boss is
thinking of removing the restaurant and replacing it with a childcare facility for the working parents in
the office. You have been asked to respond to an opinion survey.

To whom it may concern,

Regarding to the idea of removing the restaurant in our office building, I do not agree to do so. Even
though childcare facility is indeed helpful for some colleagues that have kids at young age, keeping the
restaurant is beneficial for all office workers.

First, the restaurant located in the building is very convenient for us during weekdays. We can save
plenty of time in the morning and at noon. In details, every morning is a busy time for employees
travelling to the company, having breakfast in the office building is a fortune. After a hard-working
morning, most workers are too tired to walk out of the building to get food; therefore, taking an order in
the restaurant inside the office is a popular choice.

Second, this existing restaurant is famous among citizens. Its meal is delicious and very affordable.
Employees can have a good relax by having a good meal, then we are more encouraged to work with
concentration. People can finish work with high efficiency and high quality.

Anyway, these are the reasons why I support to keep the restaurant. Thank you for provide us this
survey to let our opinions be heard.

“An ordinary traveller obeys his rule and keeps his promise,
He travels a long journey for justice without a fear of death.”

Zhou, your behaviour,

Shows that you are a gentleman.

This is written in a historical record by Mr. Sima Qian (a great Chinese historian of Han dynasty regarded
as the father of Chinese historiography)

It means,

“Even he is an ordinary person,

Once he made a promise, he should fulfill it.

To fulfill the promise, he can travel thousands of miles and forget about his life,

this is respected as an errant knight.”