TAM
application framework
VERSION 22.0
COMMON STRATEGY TO READINESS
MARKET / SALES
CUSTOMER
CATALOG MANAGEMENT
PRODUCT STRATEGY / PROPOSITION MANAGEMENT
- Fallout Management Interface Bus
PRODUCT
PRODUCT CATALOG MANAGEMENT
- Fallout Orchestration
- Fallout Rules Engine
PRODUCT LIFECYCLE MANAGEMENT
- Fallout Notification
SERVICE CATALOG MANAGEMENT
SERVICE LIFECYCLE MANAGEMENT
SERVICE
- Fallout Manual Correction Queue Handling
FALLOUT MANAGEMENT
- Fallout Technician Dashboard
- Fallout Correction Assistance
- Fallout Auto Correction
RESOURCE LIFECYCLE MANAGEMENT
- Resource Commissioning & Configuration Management
- Fallout Reporting
- Implementation Planning
- Capability Specification Management
- Spares & Warehouse Inventory Management
RESOURCE CATALOG MANAGEMENT
RESOURCE
PARTNER STRATEGY
- Partner Strategy Definition
BUSINESSPARTNER
PRODUCT SPECIFICATION & OFFERING MANAGEMENT
TENDER MANAGEMENT
PARTNER WORKFLOW MANAGEMENT
PARTNER INFORMATION MANAGEMENT
ORCHESTRATION MANAGEMENT
- Partner Hierarchy & Group Management
- Partner Profile Management
REVENUE ASSURANCE MANAGEMENT
- RA Control and Configuration
- RA Tracking & Management
- RA Monitoring
ENTERPRISE
- RA Analysis
- RA Correction & Recovery Initiation
- RA Reporting
- Tactical Planning
- Planning Design Automation
- Strategic Planning
- Partner Strategy Implementation
- Partner Financial Risk Management
- Partner Interaction Collection & Storage
HUMAN RESOURCE MANAGEMENT
- Payroll Management
- Performance Management & Feedback
- Governmental & Regulatory Tracking & Reporting
- Time Reporting & Attendance Management
- Recruitment & Staffing
- Ethics & Compliance
- Employee Records Management
- Awards & Recognition
- Salary Planning
- Corporate Communications
- Community Involvement
- Labor Relations
- Corporate Training
- Benefits Management
OPERATIONS READINESS & SUPPORT FULFILLMENT ASSURANCE BILLING & REVENUE MANAGEMENT INTEGRATION
CAMPAIGN & FUNNEL MANAGEMENT SALES & MARKETING REPORTING CHANNEL SALES MANAGEMENT SOLUTION MANAGEMENT
- Campaign Management - Funnel Leads Tracking - Sales Metrics Calculation - Direct Sales Force
- Solution Requirements Capture
- Funnel / Workflow Management - Sales and Marketing Reporting - Sales Order Reporting - Telesales - Solution Design
- Sales Forecast Analyzing - Retail Outlets - Solution Pricing
- Dealers - Proposal Management
SALES AIDS - Virtual Network Operators (Dealers) - Price Optimization
- Sales Job Aids SALES ACCOUNT MANAGEMENT - Affiliates - Offer Management
- Sales Product Support - Customer / Prospect Data Acquisition
- Sales Negotiation
- Sales Account Assignment
- Sales Account Planning CONTRACT MANAGEMENT
- Contract Generation SALES PORTALS
COMPENSATION & RESULTS - Contract Implementation - Internal Sales Portals
- Contract Tracking & Storage - Indirect Sales Portals
- Sales Compesation - Compesation Results Reporting
CUSTOMER INFORMATION MANAGEMENT CUSTOMER ORDER MANAGEMENT CUSTOMER SLA MANAGEMENT BILLING ACCOUNT MANAGEMENT
- Customer Hierachy & Group Management - Customer Interaction Collection & Storage - Customer Order Establishment - Customer Order Enrichment - Customer SLA Issue Reception - Customer SLA Violation Management - Billing Account Configuration Management - Billing Account Associations Management
- Customer Profile Management - Customer Subscription Management - Customer Order Orchestration - Customer Order Acceptance - Customer SLA Collection - Customer SLA Reporting
- Customer Credit Management - Customer Order Tracking & Management - Customer Order Rules Management - Customer SLA Analysis CHARGE CALCULATION & BALANCE MANAGEMENT
ENTERPRISE APPLICATION INTEGRATION
- Customer Order Lifecycle Management - Customer Order Workflow Management - Charge Calculation - Balance Management
TRANSACTIONAL DOCUMENT PRODUCTION CUSTOMER PROBLEM MANAGEMENT
- Transactional Document Formatter - Document Delivery PRIVACY DASHBOARD - Customer Problem Qualification & Reception - Customer Problem Resolution BILL CALCULATION
- Transactional Document Generator - Document Archiving - Privacy Profile Type Creation - Customer Problem Lifecycle Management - Customer Problem Verification & Closure - Customer Bill Charge Calculation - Commitment Tracking
- Privacy Data Exposure - Customer Problem Diagnostics - Customer Problem Reporting - Discounts Calculation - Bill Cycle Run Management
- Privacy Consent - Tax Calculation - Invoice Generation
CUSTOMER & NETWORK CARE CASE MANAGEMENT
- Role-Based Portal - Contact Channel Management
- Case Definition and Configuration - Case Tracking & Management BILL INQUIRY, DISPUTE & ADJUSTMENT MANAGEMENT
- Center Administration
- Case Workflow - Case Reporting - Bill Inquiry - Adjustments
- Case Correlation & Analysis - Case Archival - Dispute Management
CUSTOMER INSIGHT MANAGEMENT
- Customer Satisfaction Validation - Customer Context Map Building CUSTOMER SELF MANAGEMENT PAYMENT MANAGEMENT
- Customer Profiling - Customer Operational Decisioning - Customer Self Empowered Fulfillment - Customer Self Empowered Assurance - Customer Self Empowered Billing
- Customer Experience Monitoring - Customer Recommended Action
- Payment Interface Management - Payment Settlement
- Payment Validation & Authorization
COSTOMER SERVICE REPRESENTATIVE TOOLBOX
- CSR fulfillment - CSR assurance - CSR Billing
COLLECTION MANAGEMENT
- Collection Policy Definition and Configuration
CUSTOMER LOYALTY MANAGEMENT - Collection Policy Execution and Monitoring
- Customer Program Management - Customer Loyalty Prize Management - Customer Loyalty Balance Management - Collection Settlement
BILL FORMAT / RENDER RECEIVABLES MANAGEMENT
- Accounts Receivable Management - Financial Reporting
- Payment Management - Journalization
BILL EVENTS MANAGEMENT
- Billing Event Processing - Billing Event Error Management
PRODUCT PERFORMANCE MANAGEMENT
SERVICE INVENTORY MANAGEMENT SERVICE ORDER MANAGEMENT SERVICE PROBLEM MANAGEMENT
BUSINESS PROCESS MANAGEMENT & WORKFLOW
- Service-Resource Inventory - Service Inventory Reconciliation / Synchronization - Service Order Orchestration - Service Activation Management - Service Problem Reception - Service Problem Tracking & Management
- Service Design/Assign - Service Order Publication - Service Problem Monitoring - Service Problem Reporting
- Service Configuration Management - Service Order Establishment - Service Problem Analysis - Service Problem Model Establishment
SERVICE TEST MANAGEMENT - Service Problem Correction & Resolution
- Service Test Strategy and Policy Management - Service Test Command and Control
- Service Test Lifecycle Management - Service Test Services SERVICE ORDER ESTABLISHMENT SERVICE QUALITY MANAGEMENT
- Service Data Collection - Service Availability - Service Quality Model Establishment - Service Quality Analysis
- Service Order Validation - Service Quality Collection & Monitoring - Service Quality Reporting
SERVICE CAPABILITY ORCHESTRATION SERVICE ASSURANCE CONTROL
SERVICE PERFORMNACE MANAGEMENT
- Service Performance Monitoring - Service Performance Reporting
- Service Performance Analysis
RESOURCE TEST MANAGEMENT RESOURCE ORDER MANAGEMENT RESOURCE PERFORMANCE MANAGEMENT VOUCHER MANAGEMENT
- Resource Test Strategy and Policy Management - Resource Test Services - Resource Order Orchestration - Resource Design / Assign - Resource Performance Monitoring - Resource Performance Reporting
- Resource Test Lifecycle Management - Resource Verification Management - Resource Service Order Validation - Resource Order Publication - Resource Performance Analysis
- Resource Test Command and Control
FAULT MANAGEMENT
RESOURCE INVENTORY MANAGEMENT - Fault Surveillance - Fault Correction & Restoration
- Fault Correlation & Root Cause Analysis - Fault Reporting & Analytics
WORKFORCE MANAGEMENT
- Workforce Schedule Management - Work Order Tracking & Management USAGE MANAGEMENT
- Work Order Analysis - Workforce Configuration and Setup - Usage Event Processing - Usage Event Error Management
- Work Order Assignment & Dispatch - Workforce Management Reporting
LOCATION MANAGEMENT
NETWORK NUMBER MANAGEMENT
- Network Number Inventory Management - Number Portability
RESOURCE DOMAIN MANAGEMENT
- Resource Discovery - Resource Activation - Resource Fault & Performance Data Mediation - OSS Inventory/Data Synchronization Management
RESOURCE PROCESS MANAGEMENT (WORKFLOW / INTEGRATION)
- Resource Change Management - Jeopardy Management - Resource Logistics
RESOURCE CAPABILITY ORCHESTRATION
PARTNER ORDER MANAGEMENT PARTNER PROBLEM MANAGEMENT WHOLE SALE / INTERCONNECT BILLING
SUPPLIER / PARTNER RECOINCILIATION MANAGEMENT
PARTNER AGREEMENT MANAGEMENT
PARTNER PRODUCT OFFERING ONBOARDING
FINANCIAL MANAGEMENT ASSET MANAGEMENT SECURITY MANAGEMENT KNOWLEDGE MANAGEMENT FRAUD MANAGEMENT REGULATORY & COMPLIANCE MANAGEMENT ADMINISTRATIVE SERVICES SUPPLY CHAIN MANAGEMENT DATA MANAGEMENT
- Financial Core Operations - Corporate Real Estate - Corporate Security - Intellectual Asset Management - Legal - Supply Chain Planning - Data Store Management
- Employee Expense Reimbursement - Damage Claims Management - Application Security - Enterprise Information and Collaboration Management - Records Retention Management - Procurement - Data Storage and Archival
- Capital Lease Management - Fleet Management - Vulnerability Management - Content Management - Advertising - Transportation Management - Data Distribution Management
API MANAGEMENT
- Financial Core Operations Reporting - Anomaly Management - Project Management - Logistics Management - Data Compliance and Policy Management
- Financial Business Unit Reporting - Lawful Interception - Transportation & Travel Service - Supply Chain Order Tracking Management - Data Transformation and Formatting
- Corporate Tax - PKI and Digital Certificates
- Corporate Treasury
- Cash Reconciliation & Escheatment
- General Ledger Account Reconciliation
- Auditing
- Regulatory Accounting