Republic of the Philippines

Department of Education
REGION VI-WESTERN VISAYAS
SCHOOLS DIVISION OFFICE OF LA CARLOTA CITY
LA GRANJA FARM SCHOOL
BRGY. LA GRANJA, LA CARLOTA CITY, NEGROS OCCIDENTAL

SECOND QUARTER TEST

ICT 9 (CSS)
Contact Center Services
January 22-23, 2024
I. Multiple Choice: Directions: Identify the following, choose and 9. LAN stands for _________________________.
write the letter of the correct answer on your answer sheet. a. Local Area Network
b. Local Area Net
1. It is composed of the physical component of the computer c. Local Area Nest
system. d. Local Access Network
a. Hardware 10. It refers to the row of keys on the keyboard
b. Software where the fingers rest when one is not typing.
c. Peopleware a. Home Period
d. Delaware b. Home Row
2. It consists of devices for entering data into a computer c. Home Sweet Home
system in a form that can be processed by the computer. d. Home Rapid Row
a. Hardware 11. The home row is located at the
b. Software _____________ of the keyboard.
c. Peopleware a. Lower row
d. Delaware b. Middle row
3. It is about 1 trillion bytes c. Upper row
a. Terabyte d. Side column
b. Gigabyte 12. It is the process that occurs when you press
c. Megabyte the power button to turn your computer on.
d. Byte a. Booting
4. RAM stands for b. Powering
a. Random Access Memory c. Checking
b. Read And Memory d. Updating
c. Real Access Mode 13. CPU stands for _________________________.
d. Random Access Memo a. Central Power Unified
5. They are most often two or more wires running side by side b. Central Processing Unit
and bonded, twisted or braided together to form a single c. Central Power Unit
assembly. d. Central Power Use
a. Hose 14. It is also called as warm booting.
b. Cables and Wires a. Soft booting
c. Chains b. Cold booting
d. Cables and Ties c. Hard booting
6. External connecting sockets on the outside of the computer. d. Sweet booting
This is a pathway into and out of the computer. 15. Booting your computer is the process of
a. Ports ___________ and starting the operating
b. Cables system.
c. Cords a. powering off
d. Wires b. powering on
7. USB stands for ________________________. c. rebooting
a. Universal Sound Bus d. refreshing
b. Universal Series Bus
c. Universal Serial Bus II. Directions: Complete the following sentences by
8. The process of typing quickly and accurately using all the choosing the letter of the correct answer.
fingers of your hand without looking at the keyboard.
a. Fast typing 16. The task of the main memory is to hold data
b. Touch Typing for ______________.
c. Air Typing a. processing
b. keeping
c. sending
d. updating
 17. The OMR or _________________ reads pencil marks and converts IV. Multiple Choice: Directions: Read the following
them into computer-usable form. statement carefully and understand the things
a. Optical Mark Resolution they need. Choose the letter of the correct
b. Optical Mark Recognition answer.
c. Optical Measure Resolution
18. Smart cards and Optical cards are look like a credit card by
26. To ensure Sheila can click and navigate
containing a microprocessor and __________.
smoothly despite her laptop's broken
a. memory
trackpad, what does she need?
b. processor
a. Keyboard
c. disk
b. Mouse
19. System analysts, programmers, and operators are known as
c. Speaker
peopleware or _________________.
27. Why “soft boot” is also called “warm
a. Liveware
booting”? What is the best explanation to
b. Hardware
this?
c. Software
a. Because it refers to the process of
restarting a computer system without
III. Matching Type: Directions: Match the given port in Column I to the
completely shutting down the power.
appropriate connector in Column II.
b. Because restarting the pc while it’s on
I II and the CPU is warm.
20. a. c. It is because we are shutting down
the system completely.
28. Alisa is having a hard time on her computer; it
keeps lagging from time to time. What is the
21. b. best thing she could do in the meantime?
a. Reboot it to refresh the system.
b. Turin it off and don’t use it.
c. Directly unplug it from the socket.
29. You are in a hurry to submit your soft copy
22. c. report to your ICT teacher, but your computer
won’t start up. What should you do first?
a. Call the ICT teacher to come fix the
problem.
b. Call a technician.
23. d. c. Check if all the cords are connected
to the right ports, and check the
power cord is connected to the
power port correctly.
30. Amy is angry since there is no internet
connection on her computer no matter how
24. e. she refreshes it. What should she do?
a. She must check first if the ethernet is
connected to the ethernet port
correctly.
b. She must call the technician right
25. f. away.
c. She must call her internet provider
first to inquire.

V. Fill in the blanks: Directions: Read and

analyze the following sentences. Choose
from the parentheses and write the correct
reasons on your paper.

31. Ana prefers to use a mouse rather using

her trackpad when using a laptop for better
navigation because
(its mobility meets comfort, and quite easy
to move //the mouse has a nice clicking
sound)
32. According to our lesson mouse and keyboard
are considered input devices because
(they are connected to the mouse and
keyboard ports // they allow the user to input
data or commands into the computer)
33. A DVD can hold more information than a CD
this is because
(DVDs have a higher storage capacity
compared to CDs // DVDs usually have 4 GB
capacity while CDs have)
34. RAM loses all stored information when the
power is turned off because
(it is volatile and used for temporary storage
of data that the computer needs to access
quickly while it is running // retains data even
when powered off)
35. CPU is known as the Central Processing Unit
or the brain of the computer because
(it is the biggest part of the computer // it is
responsible for executing instructions,
performing calculations, and managing data
processing)
36. Read-Only Memory or ROM is a temporary
memory.
(Yes, because it loses all stored information
when the power is turned off. // No, because it
is a type of non-volatile memory, it’s
permanent and cannot be easily modified or
erased.)
37. Having backups such as hard drives or flash
drives are necessary because
(they provide a secure and reliable means of
preserving important data // we can store a lot
of files in it)
38. What to do when there are loose wires at
home?
(Locate the circuit breaker or fuse box and
turn off the power to the affected area. // Hold
the wires carefully and fix it as soon as
possible.)
"If you want to live a happy life, tie it to a goal, not to people or things."– Albert Einstein
Prepared by:
Romnia Grace D. Jayona
ICT 9 SEF Teacher
39. Ana has a broken HDMI, therefore she can’t
use it for her projector, what is the best option
for her?
(Use VGA instead to project. // Find another
projector to use for her presentation.)
40. A person who has basic knowledge on
computers can work more effectively than
someone who doesn’t.
(Yes, since he/she is more competitive in the
job market and can navigate the digital world
with ease. // No, because he/she needs to learn
more about computer before he/she becomes
effective.)
VI. Multiple Choice: Directions: Identify the
appropriate mouse actions for the following
situations. Choose your answer from the box.
41. You want to open a folder
42. You want to go one page down in a web page
43. Move an icon from one place to another
44. You want to open/ launch a program
45. You want to display a menu of a program icon
or a folder
46. You want to rename a folder
47. Imagine a scenario where a computer is
running slowly, and you suspect that a warm
boot might help. What specific action would
you take to address this issue?
48. In a scenario where a computer is completely
unresponsive, and you want to perform a cold
boot to power it off and restart, what button
should you press?
49. You have a desktop computer that is currently
powered off, and you want to turn it on. What
specific hardware component do you interact
with to initiate the power-up process?
50. What might be the common issue that requires
rebooting your pc.
ANSWER KEY ICT 9 CCS 40.Yes, since he/she is more competitive in the
job market and can navigate the digital world
1. A with ease.
2. B 41.Double-Click
3. A 42.Use scroll wheel
4. A 43.Drag & drop
5. B 44.Double-Click
6. A 45.Right Click
7. C 46.Right Click
8. B 47.Power button
9. A 48.Restart
10.B 49.Power button
11.B 50.Sluggish Performance
12.A
13.B
14.A
15.B
16.A
17.B
18.A
19.A
20.C
21.E
22.B
23.A
24.D
25.F
26.A
27.A/B
28.A
29.C
30.A
31.its mobility meets comfort, and quite easy to
move
32.they allow the user to input data or commands
into the computer
33.DVDs have a higher storage capacity
compared to CDs
34.it is volatile and used for temporary storage of
data that the computer needs to access quickly
while it is running
35.it is responsible for executing instructions
performing calculations, and managing data
processing
36.No, because it is a type of non-volatile
memory, it’s permanent and cannot be easily
modified or erased
37.they provide a secure and reliable means of
preserving important data
38.Locate the circuit breaker or fuse box and turn
off the power to the affected area
39.Use VGA instead to project