Leading with Emotional Intelligence

Overview of Emotional Intelligence

Instructions: Read the definition of each competence. Rate your proficiency for each skill (low, medium,
high) and the frequency (percent) at which you practice it. Add relevant notes.

Personal Competence Relational Competence

Self-Awareness Awareness of Others

1. Knowledge of self 1. Empathy

2. Accurate self-assessment 2. Service orientation

3. Self-confidence 3. Organizational acumen

4. Appreciating diversity

Self-Regulation Building Relationships

1. Emotional self-control 1. Communication

2. Integrity 2. Developing others

3. Achievement drive 3. Facilitating team performance

4. Adaptability 4. Managing conflict

5. Initiative and innovation 5. Building influence

6. Learning orientation 6. Catalyzing change

7. Inspirational leadership
 Proficiency Frequency
Competency Definition Notes
L M H %

Knowing all aspects of

self, including emotions,
values, and personality,
Knowledge of self
and recognizing their
impact; using gut
instincts to guide actions

Accurately perceiving
strengths and
Accurate self-
weaknesses and role in
assessment
interactions in ways that
line up with others’ views

Strong sense of one’s

Self-confidence self-worth
and capabilities

Managing one’s
Emotional impulsive or distressing
self-control feelings so that they
don’t impact
others negatively

Maintaining standards
of honesty; speaking
and acting in alignment
Integrity with values; taking
responsibility for
personal performance;
trustworthy

Striving to meet a
Achievement standard of excellence;
drive ability to set and achieve
goals; persistence
and sustainability
 Demonstrating flexibility
in adapting to changing
Adaptability
situations or overcoming
obstacles; resilience

Ability and willingness

to identify solutions and
Initiative and
act on opportunities;
innovation
comfort with novel ideas
and approaches

Commitment to
Learning
continual learning and
orientation
improvement

Accurately sensing and

understanding others’
Empathy
emotions; taking active
interest in their needs
and concerns

Anticipating and meeting

the needs of others
Service orientation (followers, employees,
customers); contributing
to the common good

Reading the forces that

Organizational shape the organization,
acumen including power,
influence, values, and
external pressures

Valuing the contributions

of a wide range of
people; understanding
Appreciating the influences of various
diversity factors, including race,
gender, economic
background,
and nationality
 Hearing and listening
to others; sending and
Communication
receiving messages
accurately

Sensing others’
developmental needs;
Developing others enhancing others’
abilities through
feedback and coaching

Creating group
synergy in pursuing
Facilitating team
collective goals through
performance
collaboration and
cooperation

Negotiating and
resolving disagreements;
Managing conflict
facilitating others to
move through conflict

Identifying and
Building influence nurturing instrumental
relationships; effectively
persuading others

Initiating, designing, and

Catalyzing change facilitating change and
new directions

Guiding and motivating

others through a
Inspiration
compelling vision;
leadership
aligning the goals and
strategies of
the organization