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REPORT
REPORT
And of course, being a good communicator means we can provide direction and
feedback to the people in order to achieve our goals. Effective communication involves
active listening, clear expression of thoughts and ideas, and empathy.
Empathy
Empathy is the ability to understand and share the feelings of another person. It is an
essential aspect of interpersonal communication, as it helps individuals connect with
others on a deeper level. Empathy involves listening to the other person's perspective
and showing understanding and compassion.
Like the famous phrase, 'putting yourself in their shoes' we are attempting to see a
situation from a point-of-view outside of our own. We will be able to understand their
sentiments and understand where they are coming from in a deeper or personal level.
Active Listening
Conflict Resolution
Another important leadership and management skill is conflict resolution – the ability to
reach a solution or compromise to a disagreement. We all know that disagreements in
are inevitable. People have different beliefs, attitudes, political views, work ethics,
education levels, social skills, and communication styles. So it is really important to be
able to address a problem by listening to both sides, negotiate, and come up with a
solution that could be agreed upon by both parties. With this, it could maintain and
strengthen the relationship of the people involved.
Example:
Assertiveness by a supervisor who convenes a meeting between two employees who
have engaged in a public dispute.
Delegation
As leaders, we would like our members to feel valued and see them excel. If leaders are
able to identify their member’s strengths and weaknesses, it helps develop the capacity
of others and makes them feel valuable to the organization, it also encourages
development, creativity, and innovation.