S No. Objective Action to Be Taken Action by Completion Success To become Zero Customer Complaint organization in the By implementing effective Quality 1 country within 2 years. Management System Conduct 5 Training programs within one year for every 2 employee regarding Quality of the work & Customer Implement strategic training plan. satisfaction. Develop customer feedback form and 4 Obtain at least 25 Customer feedback within one year. collect it from customer. To maintain workplaces to ensure that they are safe and without health risks, including means f access and egress, 6 with adequate facilities and arrangements for employees’ welfare. To provide and maintain plant and equipment and 7 operational controls that prevent injury and ill health. To provide sufficient information, instruction, training and supervision to enable employees to avoid hazards 8 and to contribute positively to the health and safety of themselves and others whilst at work.