TOMAS NZENGU KABEYA 46, Bustetter Dr, Florence, Ky 41042

(207) 409-6443 |
tomas.kabeya@gmail.com
www.linkedin.com/in/tomas-kabeya-
aa15802ab

April 21, 2024

Cincinnati Museum Center

Cincinnati, Ohio 45203

Application for Specialist, Help Desk (IT)

Dear Hiring Manager,

I am writing to express my interest in the Specialist, Help Desk (IT) role at Cincinnati Museum
Center. I have always been drawn to careers that involve hands-on work and practical problem-
solving. I have related experience and skills as IT operation specialist.

Careful review of my qualifications and the requirements of a help desk specialist at Cincinnati
Museum Center, I believe that I would be an excellent fit for your team.

Your requirements My experience

 Respond to end-user support tickets  Answered questions or resolve computer

problems.

 Troubleshoot and resolve desktop/laptop  Supported non-technical resolving hardware

issues and software issues

 Set up user profiles and accounts  Administered Active Directory, group policies
and user access
 Troubleshoot issues with Active Directory  Installed and configured Computers & Server

 Solid understanding of IT-supported  Analyzed, troubleshoot, and evaluated

technologies existing network systems
First in Angola - G4S as IT Operation Specialist:
 Degree/Certificates
 Associate degree in Network administrator
 Comptia A+, N+, Security+, CySA+
During my tasks, I offer attention to detail, the ability to work independently or as part of a
team, and an unwavering commitment to quality. Whether it's troubleshooting technical issues
or tackling tough assignments, I thrive on challenges that require me to think critically and find
creative solutions.

In addition to my technical expertise, I am also highly organized and efficient. I understand the
importance of meeting deadlines and delivering results under pressure, and I am always willing
to go above and beyond to ensure that projects are completed on time and within budget.

I am excited about the opportunity to bring my skills and experience to your organization.
Thank you for considering my application. Please do not hesitate to contact me if you have any
questions or if there is anything else that I can provide.

Best regards,

Tomas Kabeya