Interviews differ from conversations because they are held for a specific reason,

aim at a particular outcome, and are usually recorded. - True

In an appraisal interview, the interviewee should complete forms during the

interview. - False

Delegation interviews should include tasks completely beyond the skills and
experience of the person concerned. - False

In coaching interviews, fostering awareness involves understanding the coachee's

own feelings, fears, emotions, desires, and capabilities. - True

Negative feedback is likely to encourage the other person to continue thinking and
valuing their own thinking. - False

It's important to structure your thinking in a conversation using the WASP model,
which stands for Welcome, Acquire, Supply, and Part. - True

In managing time during a conversation, if it's going too fast, one should
interrupt more to keep it on track. - False

Asking for permission and finding common ground are important strategies to move
beyond argument in a conversation. - True

The Four-Stage Model of Conversation includes stages for relationship building,

exploring problems, finding solutions, and taking action. - True

Using examples and stories is an effective way to express your ideas in

conversation. - True
- Interviews are typically led by one person known as the interviewer. - True

Delegation interviews may involve giving authority to someone to perform tasks

beyond their skills and experience. - False

In coaching interviews, fostering responsibility involves providing ideas for

action and opportunities for change or growth. - True

In appraisal interviews, it's important to compare the job holder's results with
the interviewer's own ideas. - False

Counseling interviews involve giving advice and directing the person towards a
solution. - False

Negative feedback is more likely to encourage further thinking and exploration than
positive feedback. - False

The WASP model for structuring interviews includes stages like Welcome, Assess,
Summarize, and Plan. - False

Asking permission before moving to a new topic can help maintain a respectful
conversation. - True

Argumentative conversations are more conducive to exploring and discovering new

ideas. - False

The Four-Stage Model of Conversation includes stages for exploring problems,

finding solutions, and taking action, but not for building relationships. - False
Effective eye contact during conversation involves focusing on one person's eyes
exclusively. - False

Closed questions are designed to elicit detailed, open-ended responses. - False

Encouraging statements in a conversation are often brief and convey attention and
understanding. - True

Reflecting questions in a conversation restate the last remark with a new request
or demand. - False

Giving negative feedback in a conversation is likely to stimulate further

discussion and exploration of ideas. - False

Clarifying your objective at the start of a conversation is not necessary if the

topic is well understood by both parties. - False

Managing time during a conversation involves assessing how much time is available
and making adjustments accordingly. - True

Group discussions are often a sign that a conversation is progressing at an

appropriate pace. - True

Finding common ground in a conversation involves expressing your viewpoint

forcefully to convince others. - False

Moving beyond argument in a conversation means exploring and discovering new ideas
together. - True

The Four-Stage Model of Conversation emphasizes planning and action over exploring
problems and finding solutions. - False

Effective eye contact during conversation involves avoiding direct eye contact to
prevent discomfort. - False

Leading questions are designed to encourage open-ended responses and promote deeper
discussion. - False

Minimal encouragers in a conversation are lengthy and elaborate statements that

show active listening. - False

Providing negative feedback in a conversation is essential for fostering critical

thinking and problem-solving. - False

A clear objective at the start of a conversation limits the flexibility to explore

new topics as they arise. - False

Managing time effectively in a conversation involves adhering strictly to a

predetermined schedule. - False

Interrupting frequently in a conversation can help keep the discussion focused and
on track. - False

Finding common ground in a conversation often involves acknowledging and respecting

differing viewpoints. - True

Moving beyond argument in a conversation requires one party to concede their

viewpoint to the other. - False
The Four-Stage Model of Conversation emphasizes building rapport and trust as the
first step in effective communication. - True

Effective eye contact during conversation involves staring intently at the other
person's eyes without blinking. - False

Closed questions in a conversation are typically used to encourage lengthy,

detailed responses. - False

Encouraging statements in a conversation often involve brief, supportive responses

that convey understanding. - True

Reflecting questions in a conversation involve restating the last remark with a new
perspective or interpretation. - True

Giving negative feedback in a conversation can sometimes discourage further

exploration and discussion. - True

Clarifying your objective at the start of a conversation helps ensure that both
parties understand the purpose and direction of the discussion. - True

Managing time effectively in a conversation involves allowing ample time for each
participant to express their thoughts and opinions. - True

Group discussions in a conversation are often a sign that the participants are
engaged and actively contributing. - True

Finding common ground in a conversation involves seeking areas of agreement and

understanding between participants. - True

Arguing helps in exploring and discovering ideas. (False)

Skills of debate involve telling opinions, stories, and gossip instead of ideas.
(True)

Adversarial conversation aids in the emergence of truth. (False)

The ladder of inference helps in speeding up your thinking process. (False)

Moving up the ladder of inference prevents the conversation from collapsing into
argument. (True)

The ladder of inference involves observing and selecting data on the first rung.
(True)

On the second rung of the ladder of inference, meanings are inferred from past
experiences. (True)

Generalizations are made on the third rung of the ladder of inference. (True)

Constructing mental models is part of the second rung of the ladder of inference.
(False)

The top rung of the ladder of inference involves acting based on assumptions.
(True)

Summarizing often is considered one of the least important skills. (False)

Using visuals in communication helps in making ideas common. (True)

Using visuals in communication decreases understanding to 20%. (False)

Metaphors are ineffective in making an image of an idea. (False)

Professional communication skills are not relevant in today's world. (False)

Conversations are the least important means of communication. (False)

Advocacy without enquiry often leads to satisfactory conversations. (False)

The structure of a conversation is not influenced by behavior. (False)

Contextual problems can afflict the structure of a conversation. (True)

Relationship issues rarely affect the outcome of a conversation. (False)

Status in a relationship is entirely objective and fixed. (False)

The power one holds over others has no impact on conversation dynamics. (False)

Formal roles in conversation are more influential than informal ones. (False)

Liking or disliking someone has no bearing on conversation success. (False)

Perception is not involved in the first stage of thinking. (False)

Manipulating language is a key component of first-stage thinking. (False)

Effective conversations often do not require structure. (False)

Managing behavior in a conversation involves only verbal communication. (False)

Non-verbal messages are universally understood. (False)

Understanding the process of communication is not necessary for effective

communication. (False)

Communication is the act of transmitting and receiving information. (True)

The transport metaphor involves converting ideas into physical objects. (False)

The Shannon-Weaver transmission model accurately reflects human communication.

(False)

The transmission model of communication adequately explains communication

breakdowns. (False)

Increasing the area of common understanding is essential for successful

communication. (True)

There are three levels of understanding: relationship, information, and action.

(True)

Mirroring body language is an ineffective communication technique. (False)

Understanding involves shaping information to fit one's mental models. (True)

Information and meaning are synonymous in communication. (False)

Action in communication refers to physical movement. (False)

Exams contribute significantly to the final grade in the course. (True)

Oral presentations have a higher weightage compared to written reports. (True)

Teaching methods include only traditional lecture formats. (False)

The course objectives focus solely on technical communication. (False)

The main topics of the course include presentations and writing skills. (True)

Written reports have the lowest weightage in assessments. (True)

Communication skills are more important than technical skills for engineers. (True)

Engineers rarely use communication skills in their profession. (False)

Communication time is evenly distributed among writing, reading, talking, and

listening. (False)

Communication is the most crucial factor for success in any field. (True)

Understanding the process of communication is essential for effective

communication. (True)

The transmission model of communication accurately represents human communication.

(False)

Communication breakdowns can be explained solely by the transmission model. (False)

Effective communication requires increasing shared understanding across different

contexts. (True)

There are three levels of understanding in communication: relationship,

information, and action. (True)

Mirroring body language is a useful technique in building rapport. (True)

Information and meaning are interchangeable terms in communication. (False)

Action in communication refers to promoting action upon ideas. (True)

Exams have a higher weightage than other assessment methods in the course. (True)

Teaching methods for the course include only traditional lecture formats. (False)

Technical communication is the sole focus of the course objectives. (False)

Oral presentations are given higher priority than written reports. (False)

Engineers seldom use communication skills in their profession. (False)

Communication time is mostly spent on writing and reading. (False)

Communication is less important than technical skills for engineers. (False)

Effective communication requires increasing shared understanding within the same

context. (False)

There are four levels of understanding in communication: relationship, information,

action, and reflection. (False)

Mirroring body language is ineffective in building rapport. (False)

Information and meaning are distinct concepts in communication. (True)

Action in communication refers to evaluating the quality of an idea. (False)

Exams have a lower weightage compared to other assessment methods in the course.
(False)

Teaching methods for the course include only practical exercises. (False)

Technical communication is the primary focus of the course objectives. (True)

Oral presentations are more important than written reports. (False)

Engineers heavily rely on communication skills in their profession. (True)

Communication time is mostly spent on listening. (True)

Communication is more important than technical skills for engineers. (True)

Effective communication requires increasing shared understanding across different

contexts. (True)

There are three levels of understanding in communication: relationship,

information, and action. (True)

Mirroring body language is a useful technique in building rapport. (True)

Information and meaning are interchangeable terms in communication. (False)

Action in communication refers to promoting action upon ideas. (True)

Exams have a higher weightage than other assessment methods in the course. (True)

Teaching methods for the course include only traditional lecture formats. (False)

Technical communication is the sole focus of the course objectives. (False)

Oral presentations are given higher priority than written reports. (False)

Engineers seldom use communication skills in their profession. (False)

Communication time is mostly spent on writing and reading. (False)

Communication is less important than technical skills for engineers. (False)

Effective communication requires increasing shared understanding within the same

context. (False)

There are four levels of understanding in communication: relationship, information,

action, and reflection. (False)

Mirroring body language is ineffective in building rapport. (False)

Information and meaning are distinct concepts in communication. (True)

Action in communication refers to evaluating the quality of an idea. (False)

Exams have a lower weightage compared to other assessment methods in the course.
(False)

Teaching methods for the course include only practical exercises. (False)

Technical communication is the primary focus of the course objectives. (True)

Oral presentations are more important than written reports. (False)

Engineers heavily rely on communication skills in their profession. (True)

Communication time is mostly spent on listening. (True)