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Bill date Account number Bill reference Page

15 Apr 2024 GB 2518 2537 M034 I8 1 of 3

Hello Mr Limardo De Paramo


Mr J Limardo De Paramo
6 Hatfield Walk Here's your bill for April. We've recently changed
York our prices so this bill looks a bit different. For more
YO24 3LX
information please visit bt.com/bill-explainer

Your last bill: This bill: Your recent bills:


£55.99
£ .55
Q Thanks for paying
your bill in full
62 Apr

Mar
£62.55

£55.99
We'll take this on or just Feb £55.99
after 23 Apr

£41.60 £20.95
Broadband Package TV & Entertainment

> We've recently changed our prices so this bill looks a bit > We've recently changed our prices so this bill looks a bit
different different
> Your regular charges are £40.18 > Your regular charges are £20.23

see page 3 for details see page 3 for details

Manage all your BT services online Digital Voice is coming

My BT gives you access to view your bill, monitor your We'll be moving our existing phone lines to Digital Voice,
usage and manage your extras such as BT Cloud, BT Wi- BT's new digital home phone service delivered through a
fi and more. broadband connection. It's an update all providers will be
making across the UK. When it's time to switch we'll be
To log in to My BT, you'll need your BT ID (your username
in touch or we'll discuss it with you if you call about your
and password).
broadband plan. During the switch to Digital Voice, we'll
give you all the information you need and you can find
helpful FAQs at bt.com/digitalvoice
Bill date Account number Bill reference Page
15 Apr 2024 GB 2518 2537 M034 I8 2 of 3

How to get in touch Everything OK?


(You'll need this reference: GB 2518 2537)
If not, and we haven't been able to sort out your complaint by eight
Manage your account bt.com/mybt 0800 44 33 11 weeks of you making it, you can contact the 'Ombudsman Services:
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• Check what you're using • Track orders dispute resolution. You can contact them on 0330 440 1614,
or at www.ombudsman-services.org/complain-now.
Chat to us bt.com/contactus Our Customer Complaints Code can be seen at bt.com/complaintscode
It's a quick and easy way to answer any questions you might have. or call 0330 1234 150.

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Registered Office: 1 Braham Street, London, E1 8EE.
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Bill date Account number Bill reference Page
15 Apr 2024 GB 2518 2537 M034 I8 3 of 3

Our prices changed on 31 Mar


Price
Last bill change This bill

15 31 14 15 14
Mar Mar Apr Apr May

What's changed since your last bill (14 days) Your regular charges (30 days)
Our prices changed on 31 Mar. We've refunded you for This bill covers your regular charges in advance at your new
services charged in advance on your last bill, and re-charged price.
you at the new price.
See Your regular charges
See What's changed since your last bill

Your services How we worked out your bill


Broadband Package
Fibre Essential Broadband Package £41.60

TV & Entertainment
Sport
Your regular charges 15 Apr - 14 May

Broadband Package: £40.18/month £40.18

What's changed since your last bill 31 Mar - 14 Apr

Broadband Package £1.42


Part month charge:
· Refund of -£18.02 for your old price you paid in advance (£37.24/month)
· Charge of £19.44 for your new price from 31 Mar (£40.18/month)

TV & Entertainment £20.95

Your regular charges 15 Apr - 14 May

Sport: £20.23/month £20.23

What's changed since your last bill 31 Mar - 14 Apr

Sport £0.72
Part month charge:
· Refund of -£9.07 for your old price you paid in advance (£18.75/month)
· Charge of £9.79 for your new price from 31 Mar (£20.23/month)

Your total £62.55


(Including applicable taxes)

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