PAULINE ANANI +233506499027 / +233543800813

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IT OFFICER / CUSTOMER SERVICE AND SUPPORT REPRESENTATIVE /
ADMINISTRATIVE OFFICER

EXPERIENCE SKILLS
Attention to detail
VOLTA RIVER AUTHORITY (Client Services Representative/IT Personnel- Adaptability
Intern) April-August 2017 Creativity
Assisted in training employees on the Office 365 suite as well as assistance in Critical thinking
troubleshooting computers, terminated new network cables to replace old ones and Effective Communication
repaired faulty network ports. Emotional intelligence
Problem solving
ATIDZIVE R/C BASIC SCHOOL, Atidzive (IT Teacher - National Service Time management
Personnel) August 2018-August 2019 Troubleshooting
Maintained computer systems used for computer tutorials and also fixing hardware related Advanced Google and
issues of all computers in the community library, trained 20+ teachers to use tech tools Microsoft Office Suite
effectively, reducing lesson preparation time from 8 to 4 hours in 8 weeks, improved Graphic Design
student performance scores by 27% in 8 months, leading to a high BECE success rate, HTML/CSS
trained over 2000 students in IT skills in 6 months. Skype
Zoom
OFFICE OF THE RECEIVER, 23 SAVINGS AND LOANS AND FINANCE Trello
HOUSE COMPANIES (Consultant/Customer Service Representative) August Slack
2019-August 2021 Installing and configuring
Assisted customers in filling proof of debt forms and validated customers’ information, computer hardware and
took stock of defunct bank assets and cash in vault, called affected customers and gave software
them new account numbers thereby enabling them obtain their locked up funds, reporting Database management
when a customer had been under or overpaid, loan recovery, designed documents needed
to be filled by reps for submission to the head office as well as any other duties assigned.

GHANA STATISTICAL SERVICE- POPULATION AND HOUSING CENSUS

(District IT Officer) April-August 2021
Trained trainers, supervisors and enumerators on how to use tablets to conduct census EDUCATION
exercise, checked tablets to ensure that they were in good condition and also had all the
needed resources on them(uploaded resources unto tablets that had certain resources
absent), on site and remote troubleshooting of tablets, replaced cracked and faulty tablets Ghana Technology University
College, Accra — BSc.
with contingency tablets and made reports, cleared all census officers by collecting all
Information Technology
tablets and ensuring they were returned with no fault and all accessories intact at the end
of the exercise and handed over to the Regional IT officers for clearance. Jan 2015 - Aug 2019.

WORLD UNIVERSITY SERVICE OF CANADA (Volunteer IT Support Advisor,

Artisans Association of Ghana) June 2022- March 2023
Negotiated and forged strong partnership deals with construction companies which
resulted in the employment of over 100 artisans, managed the social media accounts of the
organization by actively updating with current and engaging content which led to an
increase in followers and subscribers. Reduced the association's environmental footprint
at the workplace by training staff on sharing documents and disseminating information
both internally and externally using paperless means thereby reducing the use of paper by
90%. Conducted training for staff on using bulk SMS to disseminate information to all its
members which resulted in an 80% reduction in the association's spending on airtime.
AVAILABLE FOR RELOCATION AND TRAVEL