Professional Documents
Culture Documents
Travelmate 5760
Travelmate 5760
SERVICE GUIDE
Service guide files and updates are available on the ACER/CSD Website. For more
information, go to http://csd.acer.com.tw.The information in this guide is subject to change
without notice.
Copyright
Copyright © 2011 by Acer Incorporated. All rights reserved. No part of this publication may be
reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any
language or computer language, in any form or by any means, electronic, mechanical,
magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer
Incorporated.
Disclaimer
The information in this guide is subject to change without notice.
There are no representations or warranties, either expressed or implied, with respect to the
contents hereof and specifically disclaims any warranties of merchantability or fitness for any
particular purpose. The software described in this manual is sold or licensed "as is". Should
the programs prove defective following their purchase, the buyer (not the manufacturer,
distributor, or its dealer) assumes the entire cost of all necessary servicing, repair, and any
incidental or consequential damages resulting from any defect in the software.
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Conventions
The following conventions are used in this manual:
! WARNING:
Indicates a potential for personal injury.
! CAUTION:
Indicates a potential loss of data or damage to equipment.
+ IMPORTANT:
Indicates information that is important to know for the proper completion of a
procedure, choice of an option, or completing a task.
NOTE: NOTE:
Follow local regulations for battery and circuit board disposal. Batteries and Circuit
Boards >10 cm² have been highlighted in yellow.
Example:
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General Information 0
This service guide provides all technical information relating to the basic configuration for Acer
global product offering. To better fit local market requirements and enhance product
competitiveness, your regional office may have decided to extend the functionality of a
machine (such as add-on cards, modems, or extra memory capabilities). These localized
features are not covered in this generic service guide. In such cases, contact your regional
offices or the responsible personnel/channel to provide further technical details.
When ordering FRU parts:
Check the most up-to-date information available on your regional Web or channel. If, for
whatever reason, a part number change is made, it may not be noted in this printed service
guide.
Acer-authorized Service Providers:
Your Acer office may have a different part number code than those given in the FRU list in this
service guide. The list provided by your regional Acer office must be used to order FRU parts
for repair and service of customer machines.
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CHAPTER 1
Hardware Specifications
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Operating System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
CPU and Chipset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Audio. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Graphics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Optical Media Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
Webcam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
Wireless and Networking. . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
Dimension and Weight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8
Power Adapter and Battery. . . . . . . . . . . . . . . . . . . . . . . . . . 1-8
Input and Control. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9
Input and Output . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9
Special Keys and Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9
Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10
Options and Accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10
Quality and Reliability Tests . . . . . . . . . . . . . . . . . . . . . . . . . 1-10
Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10
Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11
Notebook Tour. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12
Top View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12
Closed Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-14
Left View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-16
Right View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-18
Base View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-19
Touchpad Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-20
Using the Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-21
Windows Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-22
Hotkeys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-23
System Block Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-25
Specification Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-26
Computer specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-26
System Board Major Chips . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-27
Processor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-27
Processor Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-28
CPU Fan True Value Table (Tj=85). . . . . . . . . . . . . . . . . . . . . 1-28
CPU Fan True Value Table (Tj=100). . . . . . . . . . . . . . . . . . . . 1-28
GPU Fan True Value Table (Tj=105). . . . . . . . . . . . . . . . . . . . 1-29
System Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-29
Memory Combinations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-29
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Video Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-31
BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-31
LAN Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-31
Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-32
Hard Disk Drive (AVL components). . . . . . . . . . . . . . . . . . . . . 1-32
Super-Multi Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-34
LED 15.6”. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-36
Display Supported Resolution (LCD). . . . . . . . . . . . . . . . . . . . 1-38
Graphics Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-38
Display Supported Resolution (GPU) . . . . . . . . . . . . . . . . . . . 1-38
Bluetooth Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-39
Bluetooth Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-39
Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-39
Mini Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-40
3G Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-40
Audio Codec and Amplifier . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-41
Audio Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-43
Wireless Module 802.11b/g/n . . . . . . . . . . . . . . . . . . . . . . . . . 1-43
Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-43
VRAM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-43
USB Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-44
HDMI Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-44
AC Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-44
System Power Management . . . . . . . . . . . . . . . . . . . . . . . . . . 1-45
Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-46
System LED Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-47
System DMA Specification . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-47
System Interrupt Specification . . . . . . . . . . . . . . . . . . . . . . . . . 1-48
System IO Address Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-49
System I/O Address Specifications (Not available for this model)
1-51
CHAPTER 2
System Utilities
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DOS Flash Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-16
WinFlash Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-18
HDD/BIOS Password Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-20
Clearing HDD Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-20
Clearing BIOS Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-22
Miscellaneous Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-24
Using DMI Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-24
Using the LAN MAC EEPROM Utility . . . . . . . . . . . . . . . . . . . 2-29
CHAPTER 3
Maintenance Procedures
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
Recommended Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
Screw Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
Maintenance Flowchart. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
Battery Pack Removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
Battery Pack Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
Dummy Card Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
3G Card Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
Lower Logic Door Removal . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11
Lower Logic Door Installation . . . . . . . . . . . . . . . . . . . . . . . . 3-11
ODD Module Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12
ODD Module Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12
HDD (Hard Disk Drive) Module Removal . . . . . . . . . . . . . . . 3-13
HDD Module Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14
HDD Carrier Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14
HDD Carrier Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14
Keyboard Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16
Keyboard Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-18
Lower Cover Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-19
Lower Cover Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-21
WLAN (Wireless Local Area Network) Module Removal . . . 3-22
WLAN Module Installation . . . . . . . . . . . . . . . . . . . . . . . . . . 3-23
PCH Heatsink Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-24
PCH Heatsink Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-24
RTC Battery Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-25
RTC Battery Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-25
DIMM (Dual In-line Memory Module) Module Removal . . . 3-26
DIMM Module Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . 3-26
Bluetooth Module Removal. . . . . . . . . . . . . . . . . . . . . . . . . . 3-27
Bluetooth Module Installation . . . . . . . . . . . . . . . . . . . . . . . 3-28
USB Module Removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-29
USB Module Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-29
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Thermal Module Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-30
Thermal Module Installation . . . . . . . . . . . . . . . . . . . . . . . . . 3-32
CPU Removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-34
CPU Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-34
LCD (Liquid Crystal Display) Module Removal . . . . . . . . . . . 3-36
LCD Module Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-38
Mainboard Removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-39
Mainboard Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-42
DC-IN Cable Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-44
DC-IN Cable Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-45
Button Board Removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-46
Button Board Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-48
Speaker Module Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-49
Speaker Module Installation . . . . . . . . . . . . . . . . . . . . . . . . . 3-50
LCD Bezel Removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-51
LCD Bezel Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-52
CCD (Charge-Coupled Device) Module Removal . . . . . . . . . 3-53
CCD Module Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-54
LCD Panel Removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-55
LCD Panel Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-56
LCD Brackets Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-57
LCD Brackets Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-57
WLAN Antenna Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-58
WLAN Antenna Installation. . . . . . . . . . . . . . . . . . . . . . . . . . 3-58
CHAPTER 4
Troubleshooting
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Power On Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
No Display Issues. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5
LCD Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7
Keyboard Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8
Touchpad Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9
Internal Speaker Failure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10
Microphone Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12
USB Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13
Other Functions Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14
ODD Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15
Intermittent Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-19
Undetermined Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-19
Post Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-20
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CHAPTER 5
Jumper and Connector Locations
CHAPTER 6
FRU (Field Replaceable Unit) List
CHAPTER 7
Model Definition and Configuration
CHAPTER 8
Test Compatible Components
CHAPTER 9
Online Support Information
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-3
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CHAPTER 1
Hardware Specifications
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Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-32
Hard Disk Drive (AVL components). . . . . . . . . . . . . . . . . . . . . 1-32
Super-Multi Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-34
LED 15.6”. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-36
Display Supported Resolution (LCD). . . . . . . . . . . . . . . . . . . . 1-38
Graphics Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-38
Display Supported Resolution (GPU) . . . . . . . . . . . . . . . . . . . 1-38
Bluetooth Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-39
Bluetooth Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-39
Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-39
Mini Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-40
3G Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-40
Audio Codec and Amplifier . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-41
Audio Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-43
Wireless Module 802.11b/g/n . . . . . . . . . . . . . . . . . . . . . . . . . 1-43
Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-43
VRAM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-43
USB Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-44
HDMI Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-44
AC Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-44
System Power Management . . . . . . . . . . . . . . . . . . . . . . . . . . 1-45
Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-46
System LED Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-47
System DMA Specification . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-47
System Interrupt Specification . . . . . . . . . . . . . . . . . . . . . . . . . 1-48
System IO Address Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-49
System I/O Address Specifications . . . . . . . . . . . . . . . . . . . . . 1-51
1-3
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1-4
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Hardware Specifications and Configurations
Features 0
Operating System 0
®
Intel Core™ i5-2410M/i5-2520M/i5-2540M processor (3 MB L3 cache, 2.30/2.50/2.60
GHz with Turbo Boost up to 2.90/3.20/3.30 GHz, DDR3 1333 MHz, 35 W), supporting
Intel® 64 architecture, Intel® Smart Cache
Intel® Core™ i3-2310M processor (3 MB L3 cache, 2.10 GHz, DDR3 1333 MHz, 35
W), supporting Intel® 64 architecture, Intel® Smart Cache
Mobile Intel® HM65 Express Chipset
Memory 0
Display 0
Audio 0
TravelMate 5750 0
TravelMate 5760G 0
®
NVIDIA GeForce® GT 540M with NVIDIA® Optimus™ technology, up to 3765 / 2741
MB of TurboCache™ (2048 / 1024 MB of dedicated DDR3 VRAM, up to 1717 MB of
shared system memory), supporting NVIDIA® CUDA™, PhysX™, PureVideo® HD
technology, OpenEXR High Dynamic-Range (HDR) technology, Shader Model 4.0,
Microsoft® DirectX® 11
®
NVIDIA GeForce® GT 520M with NVIDIA® Optimus™ technology, up to 2229 MB of
TurboCache™ (512 MB of dedicated DDR3 VRAM, up to 1717 MB of shared system
memory), supporting NVIDIA® CUDA™, PhysX™, PureVideo® HD technology,
OpenEXR High Dynamic-Range (HDR) technology, Shader Model 4.0, Microsoft®
DirectX® 11
External resolution / refresh rates:
VGA port up to 2048 x 1536: 85 Hz
®
HDMI port up to 1920 x 1080: 60 Hz
MPEG-4 Part 2 DivX® decoding
Storage 0
Webcam 0
WLAN:
Intel Centrino® Advanced-N 6205, 802.11a/b/g/n Wi-Fi CERTIFIED™ with Acer
Nplify™, featuring MIMO technology
Acer InviLink™ Nplify™ 802.11b/g/n Wi-Fi CERTIFIED™
Acer InviLink™ Nplify™ 802.11b/g Wi-Fi CERTIFIED™
Supporting Acer SignalUp™ wireless technology
WPAN:
Bluetooth® 3.0+HS
®
Bluetooth 2.1+EDR
WWAN:
UMTS/HSPA at 850/900/1900/2100 MHz and quad-band GSM/GPRS/EDGE at
850/900/1800/1900 MHz, upgradable to 7.2 Mb/s HSDPA and 5.7 Mb/s HSUPA
LAN:
Gigabit Ethernet, Wake-on-LAN ready, ASF2.0
Dimensions
376.8 (W) x 253 (D) x 33.8/23.1 (H) mm (14.69 x 9.86 x 1.31/0.92 inches) with 6-cell
battery pack
376.8 (W) x 253 (D) x 33.8/23.1 (H) mm (14.69 x 9.86 x 1.31/0.92 inches) with 9-cell
battery pack
Weight
2.54 kg (5.61 lbs.) with 6-cell battery pack
2.8 kg (6.18 lbs.) with 9-cell battery pack
Acer ProShield is a suite of essential security and manageability tools included in our
business notebooks and desktops. It's a single-client console application that
integrates key security and management features under a unified user interface. The
following modules are available with Acer ProShield Security Manager and can be
configured via software setup:
BIOS Password, Boot Order, and Import/Export BIOS Settings under Acer
ProShield BIOS-Settings Module
Fingerprint Registration under Acer ProShield Credential Manager Module
Fingerprint Management under Acer ProShield Pre-Boot Authentication Module
File Encryption & Decryption and Personal Secure Drive under Acer ProShield
Data Protection Module
File Shredder under Acer ProShield Data Removal Module
BIOS user, supervisor, HDD passwords
Kensington lock slot
ACPI 3.0 CPU power management standard: supports Standby and Hibernation
power-saving modes
ENERGY STAR®
Battery
99 Wh 9000 mAh 9-cell Li-ion battery pack
Battery life: 8 hours
66 Wh 6000 mAh 6-cell Li-ion battery pack
Battery life: 5 hours
48 Wh 4400 mAh 6-cell Li-ion battery pack
Battery life: 4 hours
TravelMate 5760 0
Power adapter
3-pin 65 W AC adapter:
95 (W) x 50 (D) x 25.4 (H) mm (3.74 x 1.96 x 1 inches)
216 g (0.47 lbs.) with 180 cm DC cable
TravelMate 5760G 0
Power adapter
3-pin 90 W AC adapter:
133 (W) x 59 (D) x 31 (H) mm (5.23 x 2.32 x 1.22 inches)
390 g (0.86 lbs.) with 180 cm DC cable
Keyboard
105-/106-/109-key Acer FineTouch™ keyboard with independent standard numeric
keypad, international language support, dedicated US dollar and Euro symbol keys
Touchpad
Multi-gesture touchpad, supporting two-finger scroll, pinch, rotate, flip
Media keys
Media control keys (printed on keyboard): play/pause, stop, previous, next, volume up,
volume down
Control keys
Acer programmable key
Acer Backup key
Acer Bio-Protection fingerprint reader1
Volume mute key
RF Switch
®
Wi-Fi
ACPI 3.0
Mobile PC 2002
DMI 2.0
®
EPEAT Silver
ENERGY STAR®
Temperature
Operating: 5°C ~ 35°C
Non-operating: -20°C ~ 65°C
Humidity (non-condensing)
Operating: 20% to 80%
Non-operating: 20% to 80%
TravelMate 5760 0
3-pin 65 W AC adapter
TravelMate 5760G 0
3-pin 90 W AC adapter
Spillage
Free drop
Shock and vibration
Electrostatic discharge immunity
Keyboard-switch life
MTBF (mean time between failures)
Warranty 0
Productivity
Acer Backup Manager
Acer ePower Management
Acer eRecovery Management
®
Adobe Flash® Player 10.1
®
Adobe Reader® 9.1
Bing™ Bar
eSobi™
Top View 0
3
4
5
7
8
9
10
1 2 3 4
1 2 3 4 5 6
5 USB 2.0 port Connects to USB 2.0 devices (e.g., USB mouse,
USB camera).
1 2 3 4 5 6
4
1
3
2 Hard disk bay Houses the computer's hard disk (secured with
screws).
3 2
The keyboard has three lock keys which can be toggled on and off. (Table 1-7)
The embedded numeric keypad functions like a desktop numeric keypad. It is indicated by
small characters located on the upper right corner of the key caps. To simplify the keyboard
legend, cursor-control key symbols are not printed on the keys. (Table 1-8)
Application key
Key Description
Windows Logo Pressed alone, this key has the same effect as clicking on the Windows Start
key button; it launches the Start menu. It can also be used with other keys to
provide a variety of functions.
Functions supported by Windows XP, Windows Vista, and Windows 7:
: Open or close the Start menu
+ R: Open the Run dialog box
+ M: Minimizes all windows
Shift + + M: Undo minimize all windows
+ F1: Show the help window
+ E: Open Windows Explorer
+ F: Search for a file or folder
+ D: Show the desktop
Ctrl + + F: Search for computers (if you are on a network)
+ L: Lock your computer (if you are connected to a network domain), or
switch users (if you're not connected to a network domain)
Ctrl + + Tab: Moves focus from Start menu, to the Quick Launch toolbar,
to the system tray (use or to move focus to items on the Quick Launch
toolbar and the system tray)
+ Tab: Cycle through programs on the taskbar
+ Break: Display the System Properties dialog box
Functions supported by Windows XP:
+ Break: Show the System Properties dialog box
+ U: Open Ease of Access Center
Application key This key has the same effect as clicking the right mouse button; it opens the
application's context menu.
Hotkeys or key combinations can be used to access most of the computer's controls like
screen brightness and volume output.
To activate hotkeys, press and hold the Fn key before pressing the other key in the hotkey
combination.
Table 1-10. Keyboard Hotkeys
Hotkey Icon Function Description
Computer specifications
Item Specification
Core logic Intel HM65
VGA VGA chip Nvidia N12P-GS or N12P-GV
LAN ATHEROS AR8151L
USB 2.0 Intel Hm65
Super I/O controller Nuvoton NPCE791
Bluetooth Foxconn Bluetooth BRM 2070
Foxconn Bluetooth ATH BU12
Wireless Heros HB97
PCMCIA N/A
Audio codec Conexant CX20584-21Z
Card reader Realtek RTS5209
Processor
Item Specification
CPU type Intel Sandy Bridge (Dual Core) processor
CPU package rPGA988B
Core Logic Four or two execution cores
A 32-KB instruction and 32-KB data first-level cache (L1) for each core
System Memory
Item Specification
Memory controller Built in at CPU
Memory size DDRIII 1333 1GB, 2GB, 4GB
DIMM socket number 2
Supports memory size per socket 8GB
Supports maximum memory size Total 16GB
Supports DIMM type SODIMM
Supports DIMM Speed DDRIII
Support DIMM voltage 1.5V
Supports DIMM package 20 4-pins DDR3-SODIMM
Memory Combinations
Item Specification
Chipset Nvidia N12P-GS or N12P-GV
Package 973-pins BGA
Interface PCIE X 16
Compatibility Fully compliant with PCI Express Base Specification Rev. 2.1
Support CRT/LVDS/HDMI/DP interface (concurrent)
OpenGL 3.2
®
NVIDA Ageia PhysXTM technology
®
NVIDA CUDA technology
BIOS
Item Specification
BIOS vendor Insyde
BIOS Version 1.04
BIOS ROM type EEPRom
BIOS ROM size 4M
Features uEFI
LAN Interface
Item Specification
LAN Chipset ATHEROS AR8151L
LAN connector type RJ-45
LAN connector location Left side
Features Supports 10/100/1000
Item Specification
Type New Acer BW7T_A10B flat keyboard
Total number of keypads US, UK 129 keys, JP 132 keys
Windows logo key Yes
Internal & external keyboard Plug USB keyboard to the USB port directly: Yes
work simultaneously
Features Support Application keys for Windows Vista / Windows 7
Multi-Langue support
Item Specification
Vendor & Model Hitachi Hitachi Hitachi TOSHIBA
Name HTS545025B9A HTS545032B9A HTS545050B9A MK6459GSXP,
300, 300, 300, WD
WD WD WD WD6400BPVT-
WD2500BPVT- WD3200BPVT- WD5000BPVT- 22HXZT1
22ZEST0 22ZEST0 22HXZT1
Capacity (GB) 250 320 500 640
Bytes per sector 512 512 512 512
Data heads 2 2 4, 3 4, 4
Drive Format
Disks 1 1 2 2
Spindle speed 5400
(RPM)
Performance Specifications
Buffer size 8MB
Interface SATA
Fast data transfer 3.0, 3.0 3.0, 3.0 3.0, 3.0 3.5, 3.0
rate (Mbits / sec,
max)
Media data transfer 875, 300 875, 300 875, 300 465-1148Mbyte
rate s/s, 97
(Mbytes/sec max)
DC Power Requirements
Voltage tolerance 5V ± 5%
Item Specification
Vendor & Model name TSST
TS-L633F
Performance Specification With CD With DVD
Diskette Diskette
Transfer rate (KB/sec) Sustained: Sustained: Max
Max 3.6 (24x) 10.08Mbytes/sec
Buffer Memory 1.5MB
Interface SATA
Applicable disc format DVD:
DVD-ROM (Book 1.02), DVD-Dual
DVD-Video (Book 1.1) DVD-R (Book
1.0, 3.9G) DVD-R (Book 2.0, 4.7G) -
General & Authoring DVD+R
(Version 1.0) DVD+RW DVD-RW
(Non CPRM & CPRM) DVD±R Dual
DVD-RAM
CD:
CD-DA (Red Book) - Standard Audio
CD & CD-TEXT CD-ROM (Yellow
Book Mode1 & 2) - Standard Data
CD-ROM XA (Mode2 Form1 & 2) -
Photo CD, Multi-Session CD-I
(Green Book, Mode2 Form1 & 2,
Ready, Bridge) CD-Extra/ CD-Plus
(Blue Book) - Audio & Text/Video
Video-CD (White Book) - MPEG1
CD-R (Orange Book Part ‡U)
CD-RW & HSRW (Orange Book
Part‡V Volume1 & Volume2) Super
Audio CD (SACD) Hybrid type US &
US+ RW (US 32X CD-RW Disc
recording disable)
Loading mechanism Drawer (Solenoid Open)
Power Requirement
Input Voltage DC +5V ± 5%
Items Specifications
Vendor & Model
name
Performance
Specification
Transfer rate
(KB/sec)
Buffer Memory
Interface
Applicable disc
format
Loading mechanism
Power Requirement
Input Voltage
LED 15.6”
Item Specification
Vendor/Model name AUO B156XW02 V3
Screen Diagonal (mm) 394.91
Active Area (mm) 344.23 X193.54
Display resolution (pixels) 1366(H) x768(V)
Pixel Pitch (mm) 0.2588X0.2588
Typical White Luminance 200 typ. (5 points average)
(cd/m2) also called Brightness 170 min. (5 points average)
Contrast Ratio 400 typ
Response Time (Optical Rise 8 typ / 16 Max
Time/Fall Time) msec
Typical Power Consumption 5.6 max. (Include Logic and Blu power)
(watt)
Weight (without inverter) 450 max.
Physical Size (mm) 359.3 x 209.5 (typical)
360 x 210 x 5.5 (max)
Electrical Interface 1 channel LVDS
Viewing Angle (degree) 45 / 45 / 15 / 35 (typical)
Horizontal (Right) CR = 10 40 / 40 / 10 / 30 (min)
(Left)
Vertical (Upper) CR = 10
(Lower)
Item Specification
Vendor & Model name
Brightness conditions
Input voltage (v)
Input current (mA)
Output voltage (V, RMS)
Output current (mA, RMS)
Output voltage frequency
(KHz)
Graphics Controller
Item Specification
VGA Chip Nvidia N12P-GS or N12P-GV
Supports Advanced Scheduler 2.0, 1.0, XPDM support
DX10.1, DX10, DX9 support
OGL 3.0 support
Support CRT/LVDS/HDMI/DP interface (concurrent)
Dual-channel LVDS interface support: single channel 24 bpp
dual link
Direct X 11 and Shader Model 5.0
OpenGL 3.2 support
Item Specifications
Chipset Foxconn Bluetooth BRM 2070 Foxconn Bluetooth ATH BU12
Data throughput TX 1.2Mbits/sec
RX 1.2Mbits/sec
Protocol 2.1 + EDR 2.1/3.0+EDR
Interface USB 2.0
Connector type JST 6 pin narrow
SM06B-XSRK-E pitch connector
TB
Supported protocol 2.1 2.1, 3.0
Bluetooth Module
Item Specifications
Controller Foxconn Bluetooth BRM 2070
Features Bluetooth 3.0 compliant
Point-to-multipoint operation
External USB interface for data
Onboard antenna and SMA RF connector
Coexistence support
Item Specifications
Controller Foxconn Bluetooth ATH BU12
Features Single-chip Bluetooth v2.1/3.0+EDR integrated solution
USB 2.0 full-speed device interface with support for Device Firmware
Upgrade (DFU)
SPI interface supports external serial flash devices
Two on-chip 1.2V linear voltage regulators
Integrated 32-bit CPU with 32KB data RAM and 256KB program RAM
On-board PLL
On-chip low power oscillator (LPO)
Standard USB HCI interface
Camera
Item Specification
Vendor and Model Liteon 1.3M 10P2SF205, Suyin 1.3M HD HF1316
Type 1.3M
Item Specification
Number supported 2
Features Mini PCIE card slot for WLAN (half size)
Mini PCIE card slot for 3G card (full size)
3G Card
Item Specification
Vender / Model name Huawei EM770W-Rev2
Features supports the following standards:
HSUPA/HSDPA/WCDMA 850/900/1900/2100 MHz and
GSM/GPRS/EDGE 850/900/1800/1900 MHz
UMTS equalizer and receive diversity
Item Specification
Audio Controller Conexant CX20584-21Z
Features 24-bit, 2 pairs of independent DACs and 3 pairs of
independent ADCs
ProCoustic headphone driver delivers 50 mW into 32 _ load
with no pop, eliminating the need for an external amplifier
and DC-blocking capacitors
Integrated 5 V to 3.3 V low-dropout voltage regulator for
improved audio performance, eliminating need for external
regulator or power transistor.
Integrated 3.3 V to 1.8 V low-dropout voltage regulator, used
to power digital blocks
Integrated 2 WRMS (per channel) class-D stereo speaker
amplifier with Spread
Spectrum and 10-kV ESD withstand capability
Digital Microphone interface with internal MIC boost
supporting 2 digital microphone elements
Works with all digital microphones.
Internal microphone boost
Digital: 0, 12, 24, 36, 48 dB
Analog: 0, 10, 20, 30, 40 dB
Microphone Security Control
Please contact Conexant Sales/FAE for additional
confidential document to disable the bit in microphone from
the BIOS.
Exceeds Windows Vista and Windows 7 Desktop and
Notebook Premium Logo Requirements, WLP4.0
D-Flex power management exceeds Intel ECR 15B
requirements, and features
Wake-On-PCBeep functionality
Hardware Headphone limiter bit (supports GS Mark
EN50332-2)
Compliant with Intel High Definition Audio Specification Rev.
1.0
Supports both 1.5 V and 3.3 V signaling with the core logic
chipset
Retaskable ports
Configure between Headphone and Line-out or between
Mic and Line-in
Independent sampling rate for DAC and ADC; supports audio
formats ranging
from 16-bit, 44.1 kHz to 24-bit, 192 kHz for DACs, and from
16-bit, 44.1 kHz to 24-bit,96 kHz for ADCs.
3D Expander
Third-party Logo software support
Andrea
Creative Labs
Dolby®
Fortemedia
MaxxAudio
Sonic FocusTM
SRS®
Supports 32-bit/64-bit Windows OS and Linux
48-QFN packages
Amplifier N/A
Item Specification
Audio Controller Conexant CX20584-21Z
Audio onboard or optional On board
Mono or Stereo Stereo
Compatibility HD audio Interface
Sampling rate Sample rate up to 192Khz resolution VSR (Variable Sampling
Rate)
Internal microphone Yes
Internal speaker/quantity Yes/(2W speakers x2)
Item Specification
Chipset Atheros HB97
Data throughput 11-54 Mbps, up to 300 Mbps for Draft-N
Protocol b, g, n
Interface PCI-E
Battery
Item Specification
Vendor & Model name SANYO AS10D31 SANYO AS10D3E SANYO AS10G3E
SANYO AS10D31 PANASONICAS10D5E
PANASONIC AS10D51
SIMPLO AS10D73
SIMPLO AS10D75
Battery Type Li-Ion Li-Ion Li-Ion
Pack capacity 4400mAh 6000mAh 9000mAh
Number of battery cell 6 6 9
Package configuration 2P3S 2P3S 2P3S
VRAM
Item Specification
Chipset Hynix
Memory size 1G to 2G
Interface Standard define
Item Specification
USB compliance level USB 2.0
EHCI 2
Number of USB port(s) 3
Location 1 left side, 2 right side
Output Current 0.5A, 0.75A(ACER SPEC)
HDMI Port
Item Specification
Compliance level HDMI1.4a
Data throughput Up to 16.7 million colors
Number of HDMI port(s) 1
Location 1 left side
AC Adapter
Item Specification
Input rating 100-240V~1.7A(1,7A) 50-60Hz
Maximum input AC current 1.7A(1,7A) 50-60Hz
Maximum input AC current 264 Vrms
Inrush current 264 Vac (Cold/Hot start) No damage; meet fuse and bridge
diode I2t de-rating.
Efficiency Meets EPA 2.0 level V requirement. The adapter efficiency
shall be more than 87%, that is the average value of 25%,
50%, 75% and 100% load with both 115Vac/60Hz and
230Vac/50Hz input voltage condition
Item Specification
Mech. Off (G3) Al devices in the system are turned off completely.
Soft Off (G2/S5) OS initiated shutdown. All devices in the system are turned off
completely.
Working (G0/S0) Individual devices such as the CPU and hard disc may be
power managed in this state.
Suspend to RAM (S3) CPU set power down
VGA Suspend
Audio Power Down
Hard Disk Power Down
CD-ROM Power Down
Super I/O Low Power mode
Save to Disk (S4) Also called Hibernation Mode. System saves all system states
and data onto the disc prior to power off the whole system.
Item Specification
Chipset Realtek RTS5209
Package 48-PIN LQFP
Maximum supported size 32G
Features Compliant with PCI Express Base Specification Revision 1.1
Support 1-Lane 2.5Gbps PCI Express Bus
Support 93C46 EEPROM
Compliant with SD Part 1 Physical Layer Specification
Version 3.01
Compliant with SDIO Specification Version 2.00
Compliant with MultiMediaCard System Specification version
4.4
Compliant with Memory Stick XC Duo Format Specification
Version 1.00-00
Compliant with Memory Stick XC-HG Duo Format
Specification Version 1.00-00
Compliant with Memory Stick XC Micro Format Specification
Version 1.00-00
Compliant with Memory Stick XC-HG Micro Format
Specification Version 1.00-00
Compliant with Memory Stick PRO-HG Duo Format
Specification Version 1.03-00
Compliant with Memory Stick HG Micro Format Specification
Version 1.00-00
Compliant with Memory Stick PRO Standard Format
Specification Version 1.05-00
Compliant with Memory Stick Standard Format Specification
Version 1.43
Compliant with xD-Picture Card Specifications Version 1.2
Support the following memory card interfaces:
Secure Digital TM (SD), SDXC, SDHC, MultiMediaCard
TM (MMC), Mini-SD, Micro-SD (T-flash),
Item Specification
Lock Caps Lock on = Blue
Caps Lock on = Blue
System state Blue color on: System on
Blue color and amber color off: System off
Amber color on: S3
HDD access state HDD access active = Blue
Wireless state Wifi on = Amber
Power button backlight Blue color solid on: System on
Blue color off: System off
Battery state Full charging = Blue
Battery charging = Amber
2-2
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System Utilities
This utility is a hardware configuration program built into a computer’s BIOS (Basic
Input/Output System).
The utility is pre-configured and optimized so most users do not need to run it. If configuration
problems occur, the setup utility may need to be run. Refer to Troubleshooting when a problem
arises.
To activate the utility, press F2 during POST (power-on self-test) when prompted at the bottom
of screen.
The default parameter of F12 Boot Menu is set to Disabled. To change the boot device
without entering BIOS Setup Utility, set the parameter to Enabled.
To change the boot device without entering the BIOS SETUP, press F12 during POST to enter
the multi-boot menu.
Main
Security
Boot
Exit
The following is a description of the tabs found on the InsydeH20 BIOS Setup Utility screen:
NOTE: NOTE:
The screens provided are for reference only. Actual values may differ by model.
Information 0
Parameter Description
CPU Type CPU (central processing unit) type and speed of system
Parameter Description
CPU Speed Speed of the CPU
HDD0 Model Name Model name of HDD0 (hard disk drive) installed on primary IDE
master
HDD0 Serial Number Serial number of HDD0 installed on primary IDE master
ATAPI Model Name Model name of Optical device installed in system
System BIOS Version System BIOS version
VGA BIOS Version VGA (video graphics array) firmware version of system
Serial Number Serial number of unit
Asset Tag Number Asset tag number of system
Product Name Product name of the system
UUID Universally Unique Identifier
The Main tab allows the user to set system time and date, enable or disable boot option and
enable or disable recovery.
The Security tab shows parameters that safeguard and protect the computer from
unauthorized use.
NOTE: NOTE:
When prompted to enter password, three attempts are allowed before system halts.
Resetting BIOS password may require computer be returned to dealer.
A password must be alphanumeric (A-Z, a-z, 0-9), not longer than 12 characters.
Setting a Password 0
2. Type a new password in the Enter New Password field and press Enter.
NOTE: NOTE:
The following characters may be used in a password:
+ IMPORTANT:
Use care when typing a password. Characters do not appear on the screen.
3. Retype password in the Confirm New Password field and press Enter.
4. If new password and confirm new password strings match, the Setup Notice dialog
screen is shown (Figure 2-5). If it is not, go to step 5.
Setup Notice
[Continue]
Continue
Setup Warning
2. Type current password in Enter Current Password field and press Enter.
3. Press Enter twice without typing anything in Enter New Password and Confirm New
Password fields. Computer will set Supervisor Password parameter to Clear.
4. Press F10 to save changes and exit the BIOS Setup Utility.
Changing a Password 0
1. Use the and keys to highlight Set Supervisor Password and press Enter. The
Set Supervisor Password dialog is shown. (Figure 2-8)
2. Type current password in Enter Current Password field and press Enter.
3. Type new password in Enter New Password field and press Enter.
4. Retype new password in Confirm New Password field and press Enter.
5. If new password and confirm new password strings match, The Setup Notice dialog is
shown (Figure 2-9). If it is not shown, go to step 6.
Setup Notice
[Continue]
Continue
Setup Warning
Invalid Password.
[Continue]
Continue
Setup Warning
The Boot tab allows changes to the order of boot devices used to load the operating system.
Bootable devices include the:
USB diskette drives
Onboard hard disk drive
DVD drive in the module bay
Use and keys to select a device and press F5 or F6 to change the value.
5. USB HDD:
6. USB CDROM:
The Exit tab allows users to save or discard changes and quit the BIOS Setup Utility.
Parameter Description
Exit Saving Changes Exit BIOS utility and save setup item changes to system.
Exit Discarding Changes Exit BIOS utility without saving setup item changes to system.
Load Setup Defaults Load default values for all setup items.
Discard Changes Load previous values of all setup items.
Save Changes Save setup item changes to system.
BIOS Flash memory updates are required for the following conditions:
New versions of system programs
New features or options
Restore a BIOS when it becomes corrupted.
Use the Flash utility to update the system BIOS Flash ROM.
NOTE: NOTE:
If a Crisis Recovery Disc is not available, create one before BIOS Flash utility is used.
Refer to BIOS Recovery by Crisis Disk.
NOTE: NOTE:
Do not install memory related drivers (XMS, EMS, DPMI) when BIOS Flash is used.
NOTE: NOTE:
Use AC adaptor power supply when running BIOS Flash utility. If battery pack does not
contain power to finish loading BIOS Flash, do not boot system.
Perform the following to run BIOS Flash.
1. Prepare a bootable USB HDD.
2. Copy Flash utilities to bootable USB HDD.
3. Boot system from bootable USB HDD.
NOTE: NOTE:
BIOS Flash utility has auto execution function.
C:\>ZRJ_101
1.4c
X.XXx
ZRJXXXXXXXX
ZRJXXXXXXXX
0.05XXXXXXXX
0.08XXXXXXXX
ZRJ ZRJ
V0.05 V0.08
NOTE: NOTE:
If the error message appears (Figure 2-19), check the system BIOS ROM-file size.
! CAUTION:
If Power-on Password authentication is enabled, the BIOS password can only be
cleared by initiating the Crisis Disk Recovery procedure. See BIOS Recovery by
Crisis Disk.
This section provides details about removing an HDD password from the BIOS. If the HDD
password is incorrectly entered three times, an error is generated. (Figure 2-20).
Harddisk Security
Select Item
2. Use the and keys to highlight Enter Unlock Password and press Enter. The
Enter Unlock Password dialog is shown. (Figure 2-22)
The command generates a password which can be used for unlocking the HDD.
Password: 41499389
5. On original device, enter password (Figure 2-23) in Enter Unlock Password dialog
(Figure 2-24).
********
If a BIOS password (Supervisor Password and/or User Password) is set, the BIOS will prompt
for the password at system POST or upon entering the BIOS setup menu. There are two
methods for clearing the BIOS password. A hardware method and a software method.
Hardware Method 0
1. Remove AC adapter.
2. Locate the XXXXXXXX point (A). (Figure 2-25)
Item Description
4. Plug in AC adapter.
5. Restart the system and press F2 to enter BIOS Utility Setup menu.
6. If no password prompt is shown, BIOS password is cleared.
7. If password prompt is shown, repeat steps 1 through 5.
Software Method 0
If wrong supervisor password is entered three times, the System will halt! dialog is
shown. (Figure 2-27)
2. When message Clear the SU Pws completely is shown, supervisor password has
been removed.
The DMI (Desktop Management Interface) Tool copies BIOS information to EEPROM. Used in
the DMI pool for hardware management.
When the BIOS shows Verifying DMI pool data, it is checking that the table correlates
with the hardware before sending it to the operating system (Windows, etc.).
To update the DMI Pool, perform the following:
1. Boot to DOS.
2. At the prompt, enter qdmi301.exe. To execute a specific function, select the associated menu
number. (Figure 2-29)
7. Press 0 to exit.
C:\VEEPROM_
NOTE: NOTE:
When using any of the write options, restart the system to make the new DMI data
effective.
Use MAC.BAT utility to write the MAC.CFG file to EEPROM under DOS mode.
1. Use a text editor (e.g. Notepad) to open and edit the MAC.CFG file. (Figure 2-36)
MAC.CFG - Notepad
File Edit Format View Help
Table 2-6.
Field Name Value Description
2. In DOS mode, run MAC.BAT to write MAC values to eeprom. (Figure 2-37)
C:\MAC>mac.bat
C:\MAC>eeprom w MAC.cfg
Progress --> \
3-2
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Speaker Module Installation . . . . . . . . . . . . . . . . . . . . . . . . . 3-50
LCD Bezel Removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-51
LCD Bezel Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-52
CCD (Charge-Coupled Device) Module Removal . . . . . . . . . 3-53
CCD Module Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-54
LCD Panel Removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-55
LCD Panel Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-56
LCD Brackets Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-57
LCD Brackets Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-57
WLAN Antenna Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-58
WLAN Antenna Installation. . . . . . . . . . . . . . . . . . . . . . . . . . 3-58
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Machine Maintenance Procedures
Introduction 0
This chapter contains general information about the notebook, a list of tools needed to perform
the required maintenance and step by step procedures on how to remove and install
components from the notebook computer.
General Information 0
The product previews seen in the following procedures may not represent the final product
color or configuration. Cable paths and positioning may also differ from the actual model.
During the removal and installation of components, make sure all available cable channels
and clips are used and that the cables are installed in the same position. All prerequisites must
be performed prior to performing maintenance.
Recommended Equipment 0
Screw Table 0
The following screw table provides a list of all required screws to assemble the computer.
Table 1-1. Main Screw List
Screw Name Quantity
M2.5x5.0 22
M2.0x3.0Ni 7
M2.0x2.0 9
M2.0x3.0 7
M2.0x1.0 4
M2.0x4.0Ni 4
The flowchart in Figure 3-1 provides a graphic representation of the module removal and
installation sequences. It provides information on what components need to be removed and
installed during servicing.
The flowchart (Figure 3-1) identifies sections illustrating the entire removal and install
sequence. Observe the order of the sequence to avoid damage to any of the hardware
components.
Perform the following prior to performing any maintenance procedures:
1. Remove power (A) from the system and peripherals. (Figure 3-2)
2. Remove all cables from system.
C
B
1. Push in dummy card (A) to release it from spring latch. (Figure 3-4)
2. Remove dummy card.
Prerequisite:
Battery Pack Removal
3. Remove 3G card.
3G Card Installation 0
Prerequisite:
Battery Pack Removal
1. Locate lower logic door (B) on lower cover. Refer to Figure 3-5.
2. Loosen two (2) captive screws (A). (Figure 3-7)
Prerequisite:
Battery Pack Removal
A
B
B M2.5x5.0 1
Prerequisite:
Battery Pack Removal
1. Locate HDD module (A) on lower cover. (Figure 3-9)
Prerequisite:
HDD (Hard Disk Drive) Module Removal
1. Remove four (4) screws (A) from HDD brackets. (Figure 3-11)
A A
A A
1. Install HDD module cable (D) to HDD module connector. (Figure 3-11)
2. Install and secure brackets (B) and (C) to HDD module with four (4) screws (A).
3. Install HDD module.
A M2.0x3.0Ni 4
Prerequisite:
Battery Pack Removal
1. Locate and unlock six (6) latches above keys, Esc, F4, F8, F12, Del, and End
(Figure 3-12).
NOTE: NOTE:
Keyboard FPC (Flexible Printed Circuit) can be damaged if removed while mainboard
connector is locked.
2. Lift keyboard frame from upper cover, starting from top edge. (Figure 3-13)
B
A
1. Flip keyboard frame over and install keyboard FPC (B) to mainboard connector (A).
(Figure 3-14)
2. Locate keyboard frame flanges (A). (Figure 3-15)
3. Insert keyboard frame flanges into upper cover slots. (Figure 3-16)
4. Place keyboard frame flush against the upper cover. (Figure 3-12)
5. Secure the six latches. (Figure 3-12)
6. Install battery pack.
Prerequisite:
Lower Logic Door Removal
1. Remove seventeen (17) screws (A) from lower cover. (Figure 3-17)
4. Slide and remove lower cover from side (B). (Figure 3-19)
1. Align side (B) slots of lower cover with mainboard connectors (USB, HDMI).
2. Install side (B) of lower cover by sliding lower cover towards side (A) at slight angle.
(Figure 3-19)
3. Install left side (A) of lower cover. (Figure 3-18)
4. Install and secure five (5) screws (B) in battery bay. (Figure 3-17)
5. Install and secure seventeen (17) screws (A) on lower cover.
6. Install HDD module.
7. Install lower logic door.
A M2.5x5.0 17
B M2.0x3.0 5
Prerequisite:
Lower Cover Removal
H H
F E D C
B D
E
C
C M2.0x2.0 1
Prerequisite:
Lower Cover Removal
A M2.0x3.0 2
Prerequisite:
Lower Cover Removal
+ IMPORTANT:
Follow local regulations for battery disposal.
1. Install RTC battery cable (B) to mainboard connector (C). (Figure 3-23)
2. Place RTC module (D) on mainboard.
3. Install tape on top of RTC battery.
4. Install lower cover.
Prerequisite:
Lower Cover Removal
B
A
Prerequisite:
Lower Cover Removal
3. Move and hold latch (B) towards front of upper cover. (Figure 3-26)
C A
B
1. Move and hold latch (B) towards front of upper cover. (Figure 3-26)
2. Install Bluetooth module (A) into upper cover guide (C).
3. Release latch (B) to secure Bluetooth module in upper cover.
4. Connect Bluetooth cable (A) to mainboard connector (B). (Figure 3-25)
5. Install upper cover.
Prerequisite:
Lower Cover Removal
C
A
C M2.0x3.0Ni 1
Prerequisite:
Lower Cover Removal
3. Remove WLAN cable (A) from guides (D) on thermal module. (Figure 3-29)
C
B
E/4 D
E/5
E/1
E/3 E/2
+ IMPORTANT:
Apply suitable thermal grease and make sure all heat pads are in place before
replacing module.
! CAUTION:
Thermal grease can damage mainboard. Use caution when applying.
The following thermal grease types are approved for use:
N302
1. Remove all traces of thermal grease from CPU using a lint-free cloth or cotton swab and
Isopropyl Alcohol, Acetone, or other approved cleaning agent.
2. Apply small amount of thermal grease to center of CPU (A). (Figure 3-31)
NOTE: NOTE:
Force used during installation of thermal module is sufficient to spread grease over
CPU top.
NOTE: NOTE:
The captive screws must be installed and secured in numerical order for thermal grease
to spread evenly.
4. Install and secure five (5) captive screws (E/1 - E/5) to mainboard, in numerical order from
one (1) to five (5). Refer to Figure 3-30.
5. Install and secure two (2) captive screws (D) to mainboard.
6. Install fan module cable (B) to mainboard connector (C). (Figure 3-29)
7. Install WLAN cable (A) to guides on thermal module.
8. Install main (A) and auxiliary (B) cables to WLAN module. (Figure 3-28)
9. Install lower cover.
Prerequisite:
Thermal Module Removal
C B
CPU Installation 0
1. Align CPU marker (C) with socket marker (D) and install CPU in socket. (Figure 3-33)
2. Turn screw (B) right 180º to secure CPU module.
3. Install thermal module.
+ IMPORTANT:
Circuit boards >10 cm² must be recycled. Follow local regulations for
disposal.
Prerequisite:
Lower Cover Removal
3. Remove WLAN antenna cables (A) from guides (B) on fan module. (Figure 3-36)
E D D E
NOTE: NOTE:
Cover LCD panel with a cloth or sheet to protect LCD panel from being damaged.
6. Lift the front of upper cover (F) a few cm above the LCD panel (G) and hold. (Figure 3-38)
NOTE: NOTE:
Cover LCD panel with a cloth or sheet to protect LCD panel from being damaged.
1. Install and align upper cover (F) with LCD module (G) as shown in Figure 3-38.
2. Install and secure two (2) screws (D) on LCD hinges. (Figure 3-39)
3. Install LVDS cable (C) to mainboard connector. (Figure 3-36)
4. Install WLAN cable (A) to guides (B) on fan module.
5. Install WLAN main (A) and auxiliary (B) antenna cables to WLAN module connectors.
(Figure 3-35)
6. Install lower cover.
D M2.5x5.0 2
Prerequisite:
Keyboard Removal
A
F B
E
D
C
6. Disconnect DC-IN cable (A) from mainboard connector (B). (Figure 3-41)
7. Unlock and disconnect USB FFC cable (C) from mainboard connector (D). (Figure 3-42)
10. Lift side (A) of mainboard until raised above guidepin (C). (Figure 3-44)
11. Lift side (B) of mainboard until raised above guidepin (D). (Figure 3-45)
12. Rotate side (B) towards side (A) of mainboard until clear of guidepin (D).
13. Pull and remove mainboard away from guide (F). (Figure 3-46)
Mainboard Installation 0
G M2.0x3.0Ni 2
Prerequisite:
Mainboard Removal
2. Remove DC-IN cable (A) from cable guides (B) on upper cover. (Figure 3-48)
C
B
3. Remove DC-IN cable connector (C) from upper cover. (Figure 3-48)
Prerequisite:
Mainboard Removal
A
B
A B A
6. Move and hold latches (B) toward bottom edge of upper cover.
7. Lift bottom edge (D) of button board away from latches. (Figure 3-51)
1. Move and hold latches (B) toward bottom edge of upper cover. (Figure 3-50)
2. Install and secure button board (C).
3. Install and secure two (2) screws (A) to upper cover.
4. Insert button board FFC (C) through opening in upper cover. (Figure 3-49)
5. Install and lock touchpad board FFC (A) to touchpad board connector (B).
6. Install mainboard.
A M2.0x2.0 2
Prerequisite:
Mainboard Removal
D B
C
D
A
E E
E M2.0x1.0 4
Prerequisite:
LCD (Liquid Crystal Display) Module Removal
B B
C A C
D D
D M2.5x5.0 2
Prerequisite:
LCD Bezel Removal
C C
C D B C
2. Disconnect CCD module cable (E) from CCD module connector (F). (Figure 3-58)
E F G
1. Install and secure module (G) to LCD module cover. (Figure 3-58)
2. Install CCD module cable (E) to CCD module connector (F).
3. Install LCD Bezel.
Prerequisite:
CCD (Charge-Coupled Device) Module Removal
1. Locate LCD panel (B) on LCD module cover. Refer to Figure 3-57.
2. Remove six (6) screws (C) from LCD module cover.
3. Remove LVDS cable (D) from guides.
4. Remove LCD panel from LCD module cover. (Figure 3-59)
5. Turn panel over and place face down on a clean surface (Figure 3-60).
B E C
1. Install LVDS cable (D) to LCD panel connector (E) (Figure 3-60).
2. Secure transparent adhesive protector (C) to LVDS cable (D) and panel.
3. Secure yellow tape (B) to panel.
4. Install and secure CCD module cable (A) to panel.
5. Place LCD panel onto module cover. Refer to Figure 3-57.
6. Secure LVDS cable (E) to guides on LCD cover.
7. Install and secure four (4) screws (C) to module cover.
8. Install CCD module.
C M2.0x4.0Ni 6
Prerequisite:
LCD Panel Removal
1. Remove six (6) screws (A) from LCD panel. (Figure 3-61)
B B
A
A
A M2.0x2.0 6
Prerequisite:
LCD Panel Removal
1. Remove WLAN main (A) and auxiliary (B) antenna cable from cable guides. (Figure 3-62)
B
A
1. Install WLAN main (A) and auxiliary (B) antenna cables on LCD module cover.
(Figure 3-62)
2. Secure aluminium foil (C) covering WLAN antennas to LCD module cover.
3. Install WLAN main (A) and auxiliary (B) antenna cable to cable guides.
4. Install LCD panel.
4-2
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Troubleshooting
Introduction 0
This chapter contains information about troubleshooting common problems associated with
the notebook.
General Information 0
The following procedures are a guide for troubleshooting computer problems. The step by
step procedures are designed to be performed as described.
NOTE: NOTE:
The diagnostic tests are intended for Acer products only. Non-Acer products, prototype
cards, or modified options can give false errors and invalid system responses.
1. Obtain as much detailed information as possible about the problem.
2. If possible, verify the symptoms by re-creating the failure through diagnostic tests or
repeating the operation that led to the problem.
3. Use Table 4-1 with the verified symptom to determine the solution.
Symptoms (Verified)
Power On Issues
No Display Issues
LCD Failure
Keyboard Failure
Touchpad Failure
Internal Speaker Failure
Microphone Failure
USB Failure
Other Functions Failure
Intermittent Problems
Undetermined Problems
Troubleshooting 4-3
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Power On Issues 0
4-4 Troubleshooting
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No Display Issues 0
Start
Replace
LCD panel/ No LCD module goto no power
LCD cable OK? Power On? No trouble shooting
step
Replace
M/B Ext. DDRRAM Connect
module well No it well
connected?
CPU thermal
No Screw it well
module well
screw?
No POST or Video 0
Troubleshooting 4-5
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the external display is by pressing Fn+F5.
6. If the POST or video appears on the external display only, refer to LCD Failure.
7. Disconnect power and all external devices including port replicators or docking stations.
Remove any memory cards and CD/DVD discs.
8. Start the computer. If the computer boots correctly, add the devices one by one until the
failure point is discovered.
9. Reseat the memory modules.
10. Remove the drives (refer to Maintenance Flowchart).
11. If the Issue is still not resolved, refer to Online Support Information.
Abnormal Video 0
4-6 Troubleshooting
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LCD Failure 0
Troubleshooting 4-7
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Keyboard Failure 0
Start
Replace
Keyboard OK? No keyboard
Replace M/B
4-8 Troubleshooting
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Touchpad Failure 0
Start
OK
OK
Swap/Reassemble
Check
NG the T/P board or
TouchPad
T/P FFC
Swap M/B
Troubleshooting 4-9
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Internal Speaker Failure 0
Sound Problems 0
4-10 Troubleshooting
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Speakers are selected as the default audio device (green check mark).
NOTE: NOTE:
If Speakers does not show, right-click on the Playback tab and select Show
Disabled Devices (clear by default).
7. Select Speakers and click Configure to start Speaker Setup. Follow the on-screen
prompts to configure the speakers.
8. Remove any recently installed hardware or software.
9. Restore system and file settings from a known good date using System Restore.
10. If the issue is remains, repeat step 9, selecting an earlier time and date.
11. Reinstall the Operating System.
12. If the Issue is still not resolved, refer to Online Support Information.
Troubleshooting 4-11
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Microphone Failure 0
1. Check that the microphone is enabled. Navigate to Start Control Panel Hardware
and Sound Sound and select the Recording tab.
2. Right click on the Recording tab and select Show Disabled Devices (clear by
default). The microphone appears on the Recording tab.
3. Right click on the microphone and select Enable.
4. Select the microphone then click Properties. Select the Levels tab.
5. Increase the volume to the maximum setting and click OK.
6. Test the microphone hardware:
Select the microphone and click Configure.
Select Set up microphone.
Select the microphone type from the list and click Next.
Follow the on-screen prompts to complete the test.
7. If the Issue is still not resolved, refer to Online Support Information.
4-12 Troubleshooting
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USB Failure 0
Start
OK
OK OK
Swap M/B
Troubleshooting 4-13
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Other Functions Failure 0
4-14 Troubleshooting
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ODD Failure 0
Troubleshooting 4-15
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3. Navigate to Start Computer. Check that the ODD device is shown in the Devices
with Removable Storage panel.
4. Navigate to Start Control Panel System and Maintenance System Device
Manager.
5. Double click lDE ATA/ATAPI controllers. If a device shows a down arrow, right click on
the device and click Enable.
6. Double-click DVD/CD-ROM drives. If the device shows a down arrow, right click on the
device and click Enable.
7. Make sure that there are no yellow exclamation marks against the items in lDE
ATA/ATAPI controllers. If a device has an exclamation mark, uninstall and reinstall
the driver.
8. Check that there are no yellow exclamation marks against the items in DVD/CD-ROM
drives. If a device has an exclamation mark, uninstall and reinstall the driver.
9. If the exclamation marker is not removed from the item in the lists, remove any recently
installed software and retrying the operation.
If discs do not play when inserted into the drive, perform the following:
1. Check that the disc is correctly seated in the drive tray and that the label on the disc is
visible.
2. Check that the media is clean and scratch free.
3. Try an alternate disc in the drive.
4. Confirm that AutoPlay is enabled:
Navigate to Start Control Panel Hardware and Sound AutoPlay.
Select Use AutoPlay for all media and devices.
In the Audio CD and DVD Movie fields, select the desired player from the drop down
menu.
5. Check that the Regional Code is correct for the selected media:
+ IMPORTANT:
Region can only be changed a limited number of times. After Changes
remaining reaches zero, the region cannot be changed even when Windows
is reinstalled or the drive is moved to another computer.
Navigate to Start Control Panel System and Maintenance System Device
Manager.
Double click DVD/CD-ROM drives.
Right click DVD drive and click Properties, then click the DVD Region tab.
Select the region suitable for the media inserted in the drive.
If discs cannot be read when inserted in the drive, perform the following.
1. Remove and clean the failed disc.
2. Retry reading the CD or DVD.
Test the drive using other discs.
Play a DVD movie
Listen to a music CD
If the ODD works properly with alternate discs, the original disc is probably defective and
should be replaced.
3. Remove the power and remove the cover to inspect the connections to the ODD. Refer to
Online Support Information.
Check for broken connectors on the drive, motherboard, and cables.
Troubleshooting 4-17
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Check for bent or broken pins on the drive, motherboard, and cable connections.
Try a different cable. If the drive works with the new cable, the original cable should be
replaced.
Replace the ODD. Refer to Maintenance FlowchartMaintenance Flowchart.
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Intermittent Problems 0
Intermittent system hang problems can be caused by a variety of reasons that have nothing to
do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software
errors. FRU replacement should be considered only when a recurring problem exists.
When analyzing an intermittent problem, perform the following:
1. Run the advanced diagnostic test for the system board in loop mode at least 10 times.
2. If no error is detected, do not replace any FRU.
3. If an error is detected, replace the FRU. Rerun the test to verify that there are no more
errors.
Undetermined Problems 0
The diagnostic problems does not identify which adapter or device failed, which installed
devices are incorrect, whether a short circuit is suspected, or whether the system is
inoperative.
Perform the following procedures to isolate the failing FRU (do not isolate non-defective FRU):
NOTE: NOTE:
Verify that all attached devices are supported by the computer.
NOTE: NOTE:
Verify that the power supply being used at the time of the failure is operating correctly.
(Refer to Power On Issues).
1. Remove power from the computer.
2. Visually check them for damage. If any problems are found, replace the FRU.
3. Remove or disconnect all of the following devices:
Non-Acer devices
Printer, mouse, and other external devices
Battery pack
Hard disk drive
DIMM
Troubleshooting 4-19
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Post Codes 0
The following are the InsydeH2O™ Functionality POST code tables. The components of the
POST code table includes: SEC phase, PEI phase, DXE phase, BDS phase, CSM functions,
S3 functions and ACPI functions.
4-20 Troubleshooting
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Functionality Name Post
Phase Description
(Include\PostCode.h) Code
SEC_GO_TO_PEICORE SEC 0A Enter Boot Firmware
Volume
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Functionality Name Post
Phase Description
(Include\PostCode.h) Code
PEI_ENTER_DXEIPL PEI 89 Loading BIOS image to RAM
PEI_FINDING_DXE_CORE PEI 8A Loading DXE core
PEI_GO_TO_DXE_CORE PEI 8B Enter DXE core
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Functionality Name Post
Phase Description
(Include\PostCode.h) Code
DXE_RELOCATE_SMBASE DXE 56 Relocate SMM BASE
DXE_FIRST_SMI DXE 57 SMI test
DXE_VTD_INIT* DXE 58 VTD Initial
DXE_BEFORE_CSM16_INIT DXE 59 Legacy BIOS Initialization
DXE_AFTER_CSM16_INIT DXE 5A Legacy interrupt function
Initialization
DXE_LOAD_ACPI_TABLE DXE 5B ACPI Table Initialization
DXE_SB_DISPATCH* DXE 5C Setup SB SMM Dispatcher
service
DXE_SB_IOTRAP_INIT* DXE 5D Setup SB IOTRAP Service
DXE_SUBCLASS_DRIVER* DXE 5E Build AMT Table
DXE_PPM_INIT* DXE 5F PPM Initialization
DXE_HECIDRV_INIT* DXE 60 HECIDRV Initialization
Post
Functionality Name (Include\ PostCode.h) Phase Description
Code
BDS_ENTER_BDS BDS 10 Enter BDS entry
BDS_INSTALL_HOTKEY BDS 11 Install Hotkey service
BDS_ASF_INIT* BDS 12 ASF Initialization
BDS_PCI_ENUMERATION_START BDS 13 PCI enumeration
BDS_BEFORE_PCIIO_INSTALL BDS 14 PCI resource assign
complete
BDS_PCI_ENUMERATION_END BDS 15 PCI enumeration
complete
BDS_CONNECT_CONSOLE_IN BDS 16 Keyboard Controller,
keyboard and mouse
initialization
BDS_CONNECT_CONSOLE_OUT BDS 17 Video device
initialization
BDS_CONNECT_STD_ERR BDS 18 Error report device
initialization
BDS_CONNECT_USB_HC BDS 19 USB host controller
initialization
BDS_CONNECT_USB_BUS BDS 1A USB BUS driver
initialization
Troubleshooting 4-23
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Post
Functionality Name (Include\ PostCode.h) Phase Description
Code
BDS_CONNECT_USB_DEVICE BDS 1B USB device driver
initialization
BDS_NO_CONSOLE_ACTION BDS 1C Console device initial fail
BDS_DISPLAY_LOGO_SYSTEM_INFO BDS 1D Display logo or system
information
BDS_START_IDE_CONTROLLER BDS 1E IDE controller
initialization
BDS_START_SATA_CONTROLLER BDS 1F SATA controller
initialization
BDS_START_ISA_ACPI_CONTROLLER BDS 20 SIO controller
initialization
BDS_START_ISA_BUS BDS 21 ISA BUS driver
initialization
BDS_START_ISA_FDD BDS 22 Floppy device
initialization
BDS_START_ISA_SEIRAL BDS 23 Serial device
initialization
BDS_START_IDE_BUS BDS 24 IDE device initialization
BDS_START_AHCI_BUS BDS 25 AHCI device initialization
BDS_CONNECT_LEGACY_ROM BDS 26 Dispatch option ROMs
BDS_ENUMERATE_ALL_BOOT_OPTION BDS 27 Get boot device
information
BDS_END_OF_BOOT_SELECTION BDS 28 End of boot selection
BDS_ENTER_SETUP BDS 29 Enter Setup Menu
BDS_ENTER_BOOT_MANAGER BDS 2A Enter Boot manager
BDS_BOOT_DEVICE_SELECT BDS 2B Try to boot system to OS
BDS_EFI64_SHADOW_ALL_LEGACY_ROM BDS 2C Shadow Misc Option
ROM
BDS_ACPI_S3SAVE BDS 2D Save S3 resume
required data in RAM
BDS_READY_TO_BOOT_EVENT BDS 2E Last Chipset initial
before boot to OS
BDS_GO_LEGACY_BOOT BDS 2F Start to boot Legacy OS
BDS_GO_UEFI_BOOT BDS 30 Start to boot UEFI OS
BDS_LEGACY16_PREPARE_TO_BOOT BDS 31 Prepare to Boot to
Legacy OS
4-24 Troubleshooting
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Post
Functionality Name (Include\ PostCode.h) Phase Description
Code
BDS_EXIT_BOOT_SERVICES* BDS 32 Send END of POST
Message to ME via
HECI
BDS_LEGACY_BOOT_EVENT BDS 33 Last Chipset initial
before boot to Legacy
OS.
BDS_ENTER_LEGACY_16_BOOT BDS 34 Ready to Boot Legacy
OS.
BDS_RECOVERY_START_FLASH BDS 35 Fast Recovery Start
Flash.
Post
Functionality Name (Include\ PostCode.h) Phase Description
Codes
Post
Functionality Name (Include\ PostCode.h) Phase Description
Code
S3_RESTORE_MEMORY_CONTROLLER PEI C0 Memory initial for S3
resume
S3_INSTALL_S3_MEMORY PEI C1 Get S3 resume required
data from memory
S3_SWITCH_STACK PEI C2 Start to use memory during
S3 resume
S3_MEMORY_CALLBACK PEI C3 Set cache for physical
memory during S3 resume
S3_ENTER_S3_RESUME_PEIM PEI C4 Start to restore system
configuration
S3_BEFORE_ACPI_BOOT_SCRIPT PEI C5 Restore system
configuration stage1
Troubleshooting 4-25
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Post
Functionality Name (Include\ PostCode.h) Phase Description
Code
S3_BEFORE_RUNTIME_BOOT_SCRIPT PEI C6 Restore system
configuration stage2
S3_BEFORE_RELOCATE_SMM_BASE PEI C7 Relocate SMM BASE
during S3 resume
S3_BEFORE_MP_INIT PEI C8 Multi-processor initial
during S3 resume
S3_BEFORE_RESTORE_ACPI_CALLBACK PEI C9 Start to restore system
configuration in SMM
S3_AFTER_RESTORE_ACPI_CALLBACK PEI CA Restore system
configuration in SMM
complete
S3_GO_TO_FACS_WAKING_VECTOR PEI CB Back to OS
4-26 Troubleshooting
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Functionality Name
Post Code Description
(Include\ PostCode.h)
Used by Insyde debugger 0x0D Waiting for device connect
Used by Insyde debugger 0xD0 Waiting for device connect
Used by Insyde debugger 0xD1 InsydeH2ODDT Ready
Used by Insyde debugger 0xD2 EHCI not found
Used by Insyde debugger 0xD3 Debug port connect low
speed device
Used by Insyde debugger 0xD4 DDT Cable become low
speed device
Used by Insyde debugger 0xD5 DDT Cable Transmission
Error (Get descriptor fail)
Used by Insyde debugger 0xD6 DDT Cable Transmission
Error (Set Debug mode fail)
Used by Insyde debugger 0xD7 DDT Cable Transmission
Error (Set address fail)
Troubleshooting 4-27
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4-28 Troubleshooting
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CHAPTER 5
Jumper and Connector Locations
5-2
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Jumper and Connector Locations 0
LED4
LED1 LED2
SW2
LED3
CN1
SW1 LED5 SW3
SW4
U9
VRAM3
VRAM1
VRAM2 VRAM4 CN26
CN4
CN6
CN5
CN8
U19 U18
5-3
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Table 5-1. Mainboard Top (Continued)
CN11 CN10
JSIM1 PJ1
VRAM5 CN9
PJ2 VRAM6
VRAM7
VRAM8 GPU
U22
U23
CN13
CN14 U26
CN16
CN12 CN23 CN15
JDIM1
CN18 JDIM2 CN28 CN17
CN20 CN19
CN22 CN21
5-4
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Table 5-2. Mainboard Bottom (Continued)
5-5
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Clearing Password and BIOS Recovery 0
This section provides users with the SOP (standard operating procedure) for clearing the
BIOS password and recovering the BIOS for the TravelMate 5760/5760G.
Clearing Password 0
NOTE: NOTE:
The following procedure is only for clearing BIOS Password (Supervisor Password and
User Password).
If a BIOS password (Supervisor Password and/or User Password) is set, the BIOS will prompt
for the password at system POST or upon entering the BIOS setup menu. Clear the password
check with the following procedure:
1. Remove AC adapter.
2. Locate the RTC_RST point (A) (Figure 5-3).
5-6
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3. Short two points of jumpers (A). (Figure 5-4)
Item Description
CLRP1 Clear CMOS Jumper
4. Plug in AC adapter.
5. Press Power button until BIOS POST is finished.
6. Remove conductivity tool from RCT_RST point.
7. Restart the system and press F2 to enter BIOS Utility Setup menu.
8. If no password prompt is shown, BIOS password is cleared.
9. If password prompt is shown, repeat steps 1 through 7.
5-7
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BIOS Recovery by Crisis Disk 0
BIOS Recovery Boot Block is a special block of BIOS. It is used to boot up the system with
minimum BIOS initialization. Users can enable this feature to restore the BIOS firmware if a
previous BIOS flashing process has failed.
To enable the BIOS Recovery process, use the function hot key, Fn + Esc, during BIOS
POST. The AC adapter and battery are required to be installed during this process.
NOTE: NOTE:
Prior to performing the recovery, prepare a Crisis USB key. The Crisis USB key is
created by executing the Crisis Disk program in another system with Windows® 7 OS.
To Create a Crisis USB key, perform the following:
1. Format USB HDD using the Quick Format option (Figure 5-5).
5-8
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2. Copy ROM (read-only memory) file, BIOS.wph, to root directory of USB HDD. Make sure
that there is no other BIOS file is saved in the same directory.
3. Insert USB HDD into USB port.
4. Press Fn + ESC button and hold while plugging in AC power adapter.
5. The Power button flashes once.
6. Press Power button to initiate system CRISIS mode.
7. When CRISIS is complete, the system auto restarts with a workable BIOS.
8. Update the latest BIOS version for this machine by the regular BIOS flashing process.
5-9
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5-10
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CHAPTER 6
FRU (Field Replaceable Unit) List
6-2
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FRU (Field Replaceable Unit) List
This chapter provides users with a FRU (Field Replaceable Unit) listing in global
configurations for the TravelMate 5760/5760G. Refer to this chapter whenever ordering for
parts to repair or for RMA (Return Merchandise Authorization).
NOTE: NOTE:
When ordering FRU parts, check the most up-to-date information available on the
regional web or channel. Part number changes will not be noted on the printed Service
Guide. For Acer Authorized Service Providers, the Acer office may have a different part
number code from those given in the FRU list of this printed Service Guide. Users
MUST use the local FRU list provided by the regional Acer office to order FRU parts for
repair and service of customer machines.
NOTE: NOTE:
To scrap or to return the defective parts, users should follow the local government
ordinance or regulations on how to dispose it properly, or follow the rules set by the
regional Acer office on how to return it.
Main Assembly 0
11
10
5
9
6
8
7
3
ADAPTER
ZQ2B ADP 19V 3.42A ADP-65VH BA S.P AP.06501.033
ZQ2B ADP 19V 3.42A PA-1650-69AW 90~264VS.P AP.06503.029
ZQA ADP 19V 4.74A ADP-90CD DBH 90~264V S.P AP.09001.031
ZK6 ADP 19V 4.74A PA-1900-34AR S.P AP.09003.021
BATTERY
ZQE BATT LI,AS10D31 3S2P 4.4A(B)S.P BT.00603.124
ZYD BATT LI,AS10D51 3S2P 4.4A S.P BT.00605.062
ZYD BATT LI,AS10D71 3S2P 4.4A S.P BT.00607.125
ZR9 BATT LI,AS10D3E 3S2P 6.0A S.P BT.00603.117
ZR9 BATT LI,AS10D5E 3S2P 6.0A S.P BT.00605.065
ZR9 BATT LI,AS10G3E 3S3P 9.0A S.P BT.00903.013
BOARD
ZRJ WLAN 802.11A/B/G/N 62205AN.HMWG S.P KI.TPH01.001
ZQ2 W/L 802.11 B/G/N T77H103.00S.P NI.23600.066
ZQ2 W/L MINICARD 802.11BGN(T77H167.07)S.P NI.23600.072
ZR9WLAN 802.11 B/G/N 2X2(WN6603AH-AA)S.P NI.23600.073
ZRJ WLAN 802.11B/G/N NI.23600.087
BCM943227(T77H268.00)S.P
ZYA W/L MINICARD 802.11BG(T77H121.10)SP NI.23600.077
ZRG BLUETOOTH MODULE T77H114.01 S.P BH.21100.007
ZQ1 BLUETOOTH MODULE MT77H056.00 S.P BH.21100.009
ZRG BLUETOOTH MODULE T77H114.01 S.P BH.21100.010
ZYF BLUETOOTH MODULE T77H222.01 S.P BH.21100.011
ZYF BLUETOOTH MODULE T77H222.01 S.P BH.21100.012
ZRJ WWAN MINICARD EM770W LC.21300.066
FW:11.126.10.85.00 S.P
ZRJ USB BOARD ASSY 55.V3W07.001
CABLE
ZB1 PWR CORD US S/P 27.TAXV7.001
EW1 POWER CORD S.P. (CHINESE) 27.TATV7.004
ZI5 POWER CORD S/P-AF 27.T48V7.001
ZG5 POWER CORD ARG 3P 1.83M BLACK S.P 27.S0207.001
ZL6A POWER CORD S/P-AU S.P. 27.A50V7.003
ET2S POWER CORD SPARE PART-DANISH 27.A03V7.006
ZL6A POWER CORD S/P-ISR S.P. 27.TATV7.005
ZB1 POWER CORD (JAPANESE) ROHS S/P 27.TAXV7.003
ZL6A POWER CORD S/P INDIA S.P. 27.A50V7.001
ZE1 POWER CORD 3P SWISS S.P. 27.A99V7.004
ET2S POWER CORD SPARE PART-UK 27.A03V7.004
ZL3E POWER CORD S/P-TWN 27.A99V7.002
ZR1 PWR CORD (5-KAF2166) S/P 27.TATV7.001
EI2 POWER CORD 3P ITALY S.P. 27.A99V7.005
BL3 POWER CORD BRAZIL 3P S/P 27.S0607.001
ZRJ CABLE FFC USB-MB(155MM/16P,1A)5V S.P 50.V3W07.001
CASE/COVER/BRACKET ASSEMBLY
ZRJ TOP SUB ASSY S.P 60.V3W07.001
LCD
6M.V3W07.002
6M.V3W07.004
LCD
6M.V3W07.005
MEMORY
ZR7E RAM 1G DDRIII ACR128X64D3S1333C9 S.P KN.1GB07.004
EL2 RAM(1GB)DDR3 GU672203EP0200 SP KN.1GB0H.017
ZRJ RAM(1GB)DDR3 NT1GC64BH4B0PS-CG S.P KN.1GB03.034
ZRD RAM(2GB)DDR3 NT2GC64B88B0NS-CG S.P KN.2GB03.021
ZQ3 RAM 2G DDRIII ACR256X64D3S1333C9 S.P KN.2GB07.004
ZQG RAM(2GB)DDR3 HMT325S6BFR8C-H9 S.P KN.2GB0G.018
ZQA RAM (2GB)DDR3 EBJ21UE8BFU0-DJ-F S.P KN.2GB09.009
ZRJ RAM(4G)DDR3 MT16JSF51264HZ-1G4D1 S.P KN.4GB04.001
ZR7 RAM(4GB)DDR3 M471B5273CH0-CH9 S.P KN.4GB0B.010
ZRJ RAM(4GB)DDR3 NT4GC64B8HB0NS-CG S.P KN.4GB03.005
HEATSINK
ZRJ THERMAL MODULE ASSY 35W DIS S.P 60.V3W07.006
ZRJ THERMAL MODULE ASSY 35W UMA S.P 60.V3W07.007
MISCELLANEOUS
TP THERMAL MYLAR ZRJ(FCZRJ011,REV3A) 47.V3W07.001
ZYD BEZEL SCREW MYLAR S.P 47.TVM07.008
ZRJ BASE NON-3G MYLAR S.P 47.V3W07.002
SCREW
AJ2 SCREW M2-0.4*2-I(BNI)(NYLOK)(7,0.6)IRON S.P 86.W4107.002
TE1 SCREW M2.0*3.0-I,IRON SP 86.S0207.001
DT1 SCREW MM20030ICI3 SPARE PART 86.A08V7.005
ZY2 SCREW M3.0*3.5-I(BUWZN) IRON S.P 86.TPK07.002
ZB1 SCREW M2.5*6-I(BNI)(NYLOK)S/P 86.A08V7.004
ZI1S SCREW M2.5X5.0-I-NI-NYLOK S/P 86.T23V7.010
7-2
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Model Definition and Configuration
TravelMate 5760 0
8-2
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Test Compatible Components
This computer’s compatibility is tested and verified by Acer’s internal testing department. All of
its system functions are tested under Windows® 7 environment.
Refer to the following lists for components, adapter cards, and peripherals which have passed
these tests. Regarding configuration, combination and test procedures, please refer to the
TravelMate 5760/5760G. Compatibility Test Report released by the Acer Mobile System
Testing Department.
TravelMate 5760/5760G 0
3G
PLM00023 EM770W-Rev2 Huawei EM770W-Rev2 LC.21300.066
Huawei
PLM00023 EM820W Huawei EM820W LC.21300.068
Huawei
Adapter
10001023 65W Adapter LITE-ON 65W 19V 1.7x5.5x11 AP.06503.029
LITE-ON Yellow PA-1650-69AW, LV5, Low profile
LED LF
10001023 90W Adapter LITE-ON 90W 19V 1.7x5.5x11 AP.09003.021
LITE-ON Blue PA-1900-34AR, LV5 LED LF
10001081 65W Adapter DELTA 65W 19V 1.7x5.5x11 AP.06501.033
DELTA Yellow ADP-65VH BA, LV5, Low profile
LED LF
10001081 90W Adapter DELTA 90W 19V 1.7x5.5x11 AP.09001.031
DELTA Blue ADP-90CD DBH, LV5 LED LF
60002015 90W Adapter HIPRO 90W 19V 1.7x5.5x11 AP.0900A.005
HIPRO Blue HP-A0904A3 B1LF, LV5 LED LF
60016453 65W Adapter Chicony Power 65W 19V AP.0650A.017
CHICONY 1.7x5.5x11 Yellow CPA09-A065N1, LV5,
POWER low profile LF
Audio Codec
10004786 ALC271X_VB3 Realtek ALC271X_VB3 LZ.21000.085
REALTEK
PLM00004 Conexant Conexant Audio Codec CX-20584 LZ.21000.086
Conexant CX-20584
PLM00004 Conexant Conexant Audio Codec CX-20584 21Z LZ.21000.113
Conexant CX-20584
Battery
10001063 6CELL2.2 Battery SONY AS10D Li-Ion 3S2P BT.00604.049
SONY SONY 6 cell 4400mAh Main COMMON
ID:AS10D41
60001535 6CELL2.2 Battery PANASONIC AS10D Li-Ion 3S2P BT.00605.062
PANASONIC PANASONIC 6 cell 4400mAh Main
COMMON ID:AS10D51
ODD
10001070 NSM8XS ODD PLDS Super-Multi DRIVE 12.7mm KU.0080F.014
PHILIPS Tray DL 8X DS-8A5SH LF+HF W/O
bezel SATA With TI + Rohm Solution (HF
+ Windows 7)
60001535 NSM8XS ODD PANASONIC Super-Multi DRIVE KU.00807.075
PANASONIC 12.7mm Tray DL 8X UJ8A0 LF W/O
bezel SATA (HF + Windows 7) Foxconn
Yentai Factory
60001535 NSM8XS ODD PANASONIC Super-Multi DRIVE KU.00807.077
PANASONIC 12.7mm Tray DL 8X UJ8A0 LF W/O
bezel 1.01 SATA Fix NTI issue in HR
platform under ZP
60001922 NSM8XS ODD TOSHIBA Super-Multi DRIVE KU.00801.040
TOSHIBA DIGI 12.7mm Tray DL 8X TS-L633F LF W/O
bezel SATA (HF + Windows 7)
60001939 NSM8XS ODD PIONEER Super-Multi DRIVE KU.00805.049
PIONEER 12.7mm Tray DL 8X DVR-TD10RS LF
W/O bezel 1.00 SATA
60003901 NSM8XS ODD HLDS Super-Multi DRIVE 12.7mm KU.0080D.057
HITACHI EAST Tray DL 8X GT34N LF W/O bezel SATA
Zero Power Supported, PCC LD (HF +
Windows 7)
SB Chipset
9999995 ONE N N KI.22800.011
TIME VENDER
VGA Chip
10001067 UMA UMA (Intel) KI.23200.038
INTEL
60001915 N12PGS VGA Chip nVidia N12PGS A1 40nm KG.PGS0V.001
NVIDIA 29mm*29mm GB2-128 package
60001915 N12PGV VGA Chip nVidia N12 KG.PGV0V.002
NVIDIA N12P-GV-OP-B-A1 40nm 29mm*29mm
GB1-128 package
60001915 N12PGV VGA Chip nVidia N12 N12P-GV-B-A1 KG.PGV0V.003
NVIDIA 40nm, 29mm*29mm, GB2b-128 package
VRAM
10000981 1G-DDR3 1G-DDR3 128*16*4 KI.23300.029
MISC (128*16*4)
10000981 1G-DDR3 1G-DDR3 64*16*8 KI.23300.018
MISC (64*16*8)
9-2
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Online Support Information
Introduction 0
This section describes online technical support services available to help users repair their
Acer Systems.
For distributors, dealers, ASP or TPM, please refer the technical queries to a local Acer
branch office. Acer Branch Offices and Regional Business Units may access our website.
However some information sources will require a user i.d. and password. These can be
obtained directly from Acer CSD Taiwan.
Acer's Website offers convenient and valuable support resources.
In the Technical Information section users can download information on all of Acer's Notebook,
Desktop and Server models including:
Service guides for all models
Bios updates
Software utilities
Spare parts lists
TABs (Technical Announcement Bulletin)
For these purposes, we have included an Acrobat File to facilitate the problem-free
downloading of our technical material.
Also contained on this website are:
Detailed information on Acer's International Traveller’s Warranty (ITW)
Returned material authorization procedures
An overview of all the support services we offer, accompanied by a list of telephone, fax
and email contacts for all technical queries.
We are always looking for ways to optimize and improve our services, so do not hesitate to
direct any suggestions or comments to us.