Candice Crystal

0220262404 henryfambizz@gmail.com

Detailed administrative, property management and sales professional with a proven track record of
outstanding ability to efficiently manage multiple tasks, displaying problem-solving, time
management and strong communication skills ensuring productivity and accuracy of work. I am a
hardworking, highly motivated, and resourceful professional with 10+ years of work experience.
Adept at working closely with all levels of management to ensure smooth operations, I aim to
leverage my skills with a passion for growth and efficiency to meet the company's needs and increase
service value
KEY COMPETENCIES
Detail-oriented Exemplary customer service Proactive and self-motivated
Productive administrative management Exceptional organisational and
duties Meticulous report preparation and analytical skills
Proficient in MS office analysis Effective payroll processing
Strong interpersonal skills Effective cost-benefit analysis Competent critical thinking ability

PROFESSIONAL EXPERIENCE
Hospitality and Customer Service Representative Oct 2023 - Present
IBIS Hotel Hamilton, New Zealand
Welcome guests warmly, host and serve VIP guests to ensure they have a positive experience
Became 1st employee to reach 30 Loyalty sign-ups by efficiently managing and executing the
bookings
Handle confidential information with discretion and professionalism according to company
policies and procedures
Handle cash and credit card payments with accuracy
Adept in preparing VIP welcome paperwork, updating guests' portfolios and routine
administrative tasks
Significantly improve customer satisfaction rates by assisting them with general inquiries,
carrying out online check-in via phone or email and systematic check-outs
Follow scheduling guidelines to maximise efficiency when booking meetings or external events
Handle frequent work process interruptions and expertly resolve customer service issues with
flexibility and poise
Campus Management Administrator Mar2016-Mar2018
Lungisisa Indlela Village (LIV Village) South Africa

Developed strong and effective working relationships with a diverse group of clients to ensure
their satisfaction with the services provided
Worked on organising and managing various programs to support underprivileged kids to build a
better future
Assisted with administrative tasks such as data entry, preparing reports and invoicing
Performed basic bookkeeping duties such as entering financial transactions into the accounting
system
Served as a central point of contact for vendors and clients
Ensured compliance with the health and safety regulations and confidentiality policies in the
workplace
Utilised Microsoft Office Suite to create professional documents for internal use or external
distribution
Used job-related software to update office expense and cost records
Analysed data to determine answers to questions from internal and external customers
Personal Assistant to Director Jan2014-Jan2015
ECO Utility Systems South Africa

Performed internal office activities such as filing documents, processing mailings, reading the Bio-
Metric systems for wages
Demonstrated effective communication abilities to build relationships with clients, colleagues and
vendors ensuring efficient workflow processes
Collaborated closely with vendors to obtain quotations for prepaid water and electricity meters
and secure reasonable prices for the products
Directly dealt on a day-to-day basis with the 3rd largest metropolitan municipality the Ethekwini
Municipality
Served as the primary point of contact for customers seeking assistance with product inquiries or
technical issues
Demonstrated composure and flexibility in stressful situations to achieve the organisations’ goal
Property Management Administrator May2013-May2013
Trafalgar Property Management South Africa
Managed day-to-day operations of the companys’ rental portfolio including advertising vacancies
Maintained accurate accounting records related to rental income, expenses, and deposits
Sales / Rental agent and administrator Feb2012-Feb2013
Acutts Mount Edgecombe
Demonstrated expertise in organising and managing property records, leases, and contracts and
increased sales over R1000000
Conducted regular property inspections to identify potential maintenance issues needed repair or
replacement
Assessed prospect needs and preferences to make suggestions and highlight specific property
features
Proficient in the use of property management software programs to manage tenant information
Performed TPFA duties efficiently and prepared monthly financial reports summarising incomes
and expenses associated with rental activities

EDUCATION & CERTIFICATION ACCOMPLISHMENTS

Diploma in Broadcasting 2004-2005 Broadcasting Short Media Clips 2005

ICESA City Campus
Merit Award for project fundraising 2005
Certified in Korbitec PROPCTRL 2013 from Blind and Deaf Society
TADA President 2000-2003
Perfect RCL Class Rep 2003

REFERENCES
Ethan Burnard (Duty Manager) 0278645987
IBIS Hotel

Don Brown (Maintenance HOD) 0810308477/0320070571

LIV Village

Jenny Ludick (Department Manager) 0315665000

Trafalgar