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Black and White Simple Business School Graduate Corporate Resume
Black and White Simple Business School Graduate Corporate Resume
0220262404 henryfambizz@gmail.com
Detailed administrative, property management and sales professional with a proven track
record of outstanding ability to efficiently manage multiple tasks, displaying problem-
solving, time management and strong communication skills ensuring productivity and
accuracy of work. I am a hardworking, highly motivated, and resourceful professional with
10+ years of work experience. Adept at working closely with all levels of management to
ensure smooth operations, I aim to leverage my skills with a passion for growth and
efficiency to meet the company's needs and increase service value
KEY COMPETENCIES
Exemplary customer service Proactive and self-motivated
Detail-oriented management Exceptional organisational and
Productive administrative Meticulous report preparation and analytical skills
duties analysis Effective payroll processing
Proficient in MS office Effective cost-benefit analysis Competent critical thinking
Strong interpersonal skills ability
PROFESSIONAL EXPERIENCE
Hospitality and Customer Service Representative Oct 2023 - Present
IBIS Hotel Hamilton, New Zealand
Welcome guests warmly, host and serve VIP guests to ensure they have a positive
experience
Became 1st employee to reach 30 Loyalty sign-ups by efficiently managing and
executing the bookings
Handle confidential information with discretion and professionalism according
to company policies and procedures
Handle cash and credit card payments with accuracy
Adept in preparing VIP welcome paperwork, updating guests' portfolios and
routine administrative tasks
Significantly improve customer satisfaction rates by assisting them with
general inquiries, carrying out online check-in via phone or email and
systematic check-outs
Follow scheduling guidelines to maximise efficiency when booking meetings or
external events
Handle frequent work process interruptions and expertly resolve customer
service issues with flexibility and poise
Campus Management Administrator Mar2016-Mar2018
Lungisisa Indlela Village (LIV Village) South Africa
REFERENCES
Ethan Burnard (Duty Manager) 0278645987
IBIS Hotel