11/4/2019 1071780 - Activation Dongle driver install/repair script

Rockwell Automation Home  Support Center  Search Knowledgebase

Activation Dongle driver install/repair script

1071780 | Date Created: 01/30/2018 | Last Updated: 06/14/2019
 Print
Access Level: Everyone

Problem
Repair script for FactoryTalk Activation USB Dongle.
How can I repair not working FactoryTalk Activation USB Dongle driver?

Solution
Instruction for installing Dongle drivers:

Solution 1
1. Unplug the Dongle from the computer.
2. Go to C:\Program Files (x86)\Rockwell Software\FactoryTalk Activation.
3. Execute Install Dongle Driver.bat.
Note: Double-click on the file, do not execute it as Run as administrator.
4. Wait for the black Command Prompt window to disappear, you may get a confirmation message
Operation successfully completed.
5. Connect the Dongle to the computer, it should now appear in FactoryTalk Activation Manager.

If the Dongle still doesn't appear correctly in FactoryTalk Activation Manager follow the steps from
Solution 2.

Solution 2
1. Remove the Dongle.
2. Stop windows from installing drivers.
3. Use the bat file to uninstall current Dongle drivers.
4. Use the bat file to install the Dongle drivers.
5. Connect the Dongle.

Note: To create BAT file, copy the text below to notepad and save it as .bat file.

@echo off
setlocal
https://rockwellautomation.custhelp.com/app/answers/detail/a_id/1071780 1/3
11/4/2019 1071780 - Activation Dongle driver install/repair script

COLOR A
:begin
cls
echo ----------[Dongle Driver install]----------
echo;
echo Remove the Dongle before uninstalling and reinstalling the drivers.
echo;
echo 1 -- Install Dongle Drivers [32bit]
echo 2 -- Uninstall Dongle Drivers [32bit]
echo;
echo 3 -- Install Dongle Drivers [64bit]
echo 4 -- Uninstall Dongle Drivers [64bit]
echo;
echo 5 -- EXIT
echo;
set /P rmFunc="Enter a choice: "
echo --------------------------------------------------------------------
for %%I in (1 2 3 4 5 x) do if #%rmFunc%==#%%I goto run%%I
goto begin

:run1
START C:\"Program Files"\"Rockwell Software"\"FactoryTalk
Activation"\haspdinst.exe -i -fi -kp
goto begin

:run2
START C:\"Program Files"\"Rockwell Software"\"FactoryTalk
Activation"\haspdinst.exe -fr -purge
goto begin

:run3
START C:\"Program Files (x86)"\"Rockwell Software"\"FactoryTalk
Activation"\haspdinst.exe -i -fi -kp
goto begin

:run4
START C:\"Program Files (x86)"\"Rockwell Software"\"FactoryTalk
Activation"\haspdinst.exe -fr -purge
goto begin

endlocal
goto :EOF

https://rockwellautomation.custhelp.com/app/answers/detail/a_id/1071780 2/3
11/4/2019 1071780 - Activation Dongle driver install/repair script

DISCLAIMER
This knowledge base web site is intended to provide general technical information on a particular
subject or subjects and is not an exhaustive treatment of such subjects. Accordingly, the information
in this web site is not intended to constitute application, design, software or other professional
engineering advice or services. Before making any decision or taking any action, which might affect
your equipment, you should consult a qualified professional advisor.
ROCKWELL AUTOMATION DOES NOT WARRANT THE COMPLETENESS, TIMELINESS OR ACCURACY OF
ANY OF THE DATA CONTAINED IN THIS WEB SITE AND MAY MAKE CHANGES THERETO AT ANY TIME IN
ITS SOLE DISCRETION WITHOUT NOTICE. FURTHER, ALL INFORMATION CONVEYED HEREBY IS
PROVIDED TO USERS "AS IS." IN NO EVENT SHALL ROCKWELL BE LIABLE FOR ANY DAMAGES OF ANY
KIND INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS PROFIT OR DAMAGE, EVEN
IF ROCKWELL AUTOMATION HAVE BEEN ADVISED ON THE POSSIBILITY OF SUCH DAMAGES.

ROCKWELL AUTOMATION DISCLAIMS ALL WARRANTIES WHETHER EXPRESSED OR IMPLIED IN

RESPECT OF THE INFORMATION (INCLUDING SOFTWARE) PROVIDED HEREBY, INCLUDING THE
IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, AND NON-
INFRINGEMENT. Note that certain jurisdictions do not countenance the exclusion of implied
warranties; thus, this disclaimer may not apply to you.

https://rockwellautomation.custhelp.com/app/answers/detail/a_id/1071780 3/3