RETAIL BANKING AND INNOVATIVE FINANCIAL SOLUTIONS

(FINTECH) AWARENESS IN THE UNITED STATES (STATISTA SURVEY)

 TABLE OF CONTENTS
Retail banking and innovative financial solutions (Fintech) awareness in the United States (Statista Survey)
 Table of Contents

01 Customer familiarity with innovative financial solutions (Fintech)

Consumer awareness of Fintech in the U.S. 2019 02
Consumer awareness of Fintech in the U.S. 2019, by age 03
Consumer awareness of loan comparison sites in the U.S. 2019 04
Consumer awareness of internet-only loan providers in the U.S. 2019 05
Consumer awareness of crowdfunding in the U.S. 2019 06
Consumer awareness of crowdlending in the U.S. 2019 07
Consumer awareness of cryptocurrencies in the U.S. 2019 08
Consumer awareness of alternative financial services in the U.S. 2019 09
Consumer expectations for future of fintech in the U.S. 2019 by age 10
Familiarity with mobile payment methods U.S. 2019 11

02 Customer familiarity with banking and payment services

Consumer awareness of online/smartphone banks in the U.S. 2019 13
Consumer awareness of internet payment services in the U.S. 2019 14
Consumer awareness of mobile payment services in the U.S. 2019 15
Consumer awareness of stock trading apps in the U.S. 2019 16
Consumer awareness of personal finance apps in the U.S. 2019 17
 Table of Contents

Consumer awareness of investment management apps in the U.S. 2019 18

Consumer usage of financial services in the U.S. 2019 19

03 Customer satisfaction with bank

Consumer choice of traditional bank in the U.S. 2019 21
Consumer choice of bank type in the U.S. 2019 22
Consumer satisfaction with their bank in the U.S. 2019 23
Consumer satisfaction with certain elements of their bank in the U.S. 2019 24
Potential reasons for switching to a direct bank in the U.S. 2019 25
Potential reasons to switch to a traditional bank in the U.S. 2019 26
Likelihood of customers switching banks in the U.S. 2019 27

04 Mobile payments
Brand awareness of mobile payment systems U.S. 2019 29
Appeal of smartphone payments U.S. 2019 30
Usage of smartphone payments in past 12 months U.S. 2019 31
Future usage of smartphone payments U.S. 2019 32
Consumer awareness of mobile payment supported checkouts U.S. 2019 33
 Table of Contents

Reasons for not using mobile payments U.S. 2019 34

Improvements which would promote cashless payments U.S. 2019 35
Trustworthy methods of payment authorization U.S. 2019 36
Maximum purchase size for mobile payment in the U.S. 2019 37

05 Miscellaneous
Consumer opinions on selected future financial solutions in the U.S. 2019 39
Consumer expectations for future of internet in the U.S. 2019 40
Main methods used by customers to contact their bank U.S. 2019 41
Customer-friendliness of certain banking services U.S. 2019 42
Trustworthiness of payment system providers U.S. 2019 43
User-friendliness of payment system providers U.S. 2019 44
Consumer ranking of payment system providers U.S. 2019 45
Advantages of branch banks in the U.S. 2019 46
 CUSTOMER FAMILIARITY WITH INNOVATIVE FINANCIAL
SOLUTIONS (FINTECH)
Retail banking and innovative financial solutions (Fintech) awareness in the United States (Statista Survey)
Have you heard of so-called fintechs before?
Consumer awareness of Fintech in the U.S. 2019

70.0%

63%

60.0%

50.0%
Share of respondents

40.0%

30.0%

21%
20.0%
16%

10.0%

0.0%
I have never heard of it. I have heard of it, but don't really know what it is. I have heard of it, and have a clear idea of it.

Note: United States; May 14 to 16, 2019; 18 to 69 years; 1,012; U.S. respondents who have a bank account
Further information regarding this statistic can be found on page 48.
Source(s): Statista Survey; ID 635694
2 Customer familiarity with innovative financial solutions (Fintech)
Have you heard of so-called fintechs before?
Consumer awareness of Fintech in the U.S. 2019, by age

18-29 years 30-59 years 60 years and older

80.0%

71%
70.0% 67%

60.0%
53%
Share of respondents

50.0%

40.0%

30.0%
24% 23% 23%
19%
20.0%
14%

10.0% 6%

0.0%
I have never heard of it. I have heard of it, but don't really know what it is. I have heard of it, and have a clear idea of it.

Note: United States; May 14 to 16, 2019; 18 to 69 years; 1,012; U.S. respondents who have a bank account
Further information regarding this statistic can be found on page 49.
Source(s): Statista Survey; ID 636134
3 Customer familiarity with innovative financial solutions (Fintech)
Consumer awareness of loan comparison sites in the United States in 2019
Consumer awareness of loan comparison sites in the U.S. 2019

45.0%

41%

40.0%

35.0%

30.0%
Share of respondents

26%

25.0%
22%

20.0%

15.0%
12%

10.0%

5.0%

0.0%
I am not familiar with it I am familiar with it, but will not use it I am familiar with it, and will probably use it I already use such services

Note: United States; May 14 to 16, 2019; 18 to 69 years; 1,012; U.S. respondents who have a bank account
Further information regarding this statistic can be found on page 50.
Source(s): Statista Survey; ID 638480
4 Customer familiarity with innovative financial solutions (Fintech)
Consumer awareness of internet-only loan providers in the United States in 2019
Consumer awareness of internet-only loan providers in the U.S. 2019

40.0%

35%
35.0%
32%

30.0%

25.0%
Share of respondents

23%

20.0%

15.0%

10%
10.0%

5.0%

0.0%
I am not familiar with it I am familiar with it, but will not use it I am familiar with it, and will probably use it I already use such services

Note: United States; May 14 to 16, 2019; 18 to 69 years; 1,012; U.S. respondents who have a bank account
Further information regarding this statistic can be found on page 51.
Source(s): Statista Survey; ID 638519
5 Customer familiarity with innovative financial solutions (Fintech)
Consumer awareness of crowdfunding in the United States in 2019
Consumer awareness of crowdfunding in the U.S. 2019

40.0%

36%

35.0% 34%

30.0%

25.0%
Share of respondents

20%
20.0%

15.0%

10.0% 9%

5.0%

0.0%
I am not familiar with it I am familiar with it, but will not use it I am familiar with it, and will probably use it I already use such services

Note: United States; May 14 to 16, 2019; 18 to 69 years; 1,012; U.S. respondents who have a bank account
Further information regarding this statistic can be found on page 52.
Source(s): Statista Survey; ID 638553
6 Customer familiarity with innovative financial solutions (Fintech)
Consumer awareness of crowdlending in the United States in 2019
Consumer awareness of crowdlending in the U.S. 2019

50.0%

45.0% 44%

40.0%

35.0%

30%
Share of respondents

30.0%

25.0%

20.0% 18%

15.0%

10.0% 8%

5.0%

0.0%
I am not familiar with it I am familiar with it, but will not use it I am familiar with it, and will probably use it I already use such services

Note: United States; May 14 to 16, 2019; 18 to 69 years; 1,012; U.S. respondents who have a bank account
Further information regarding this statistic can be found on page 53.
Source(s): Statista Survey; ID 638575
7 Customer familiarity with innovative financial solutions (Fintech)
Consumer awareness of cryptocurrencies in the United States in 2019
Consumer awareness of cryptocurrencies in the U.S. 2019

50.0%

45.0% 43%

40.0%

35.0%
Share of respondents

30.0% 29%

25.0%

20.0% 19%

15.0%

10.0% 9%

5.0%

0.0%
I am not familiar with it I am familiar with it, but will not use it I am familiar with it, and will probably use it I already use such services

Note: United States; May 14 to 16, 2019; 18 to 69 years; 1,012; U.S. respondents who have a bank account
Further information regarding this statistic can be found on page 54.
Source(s): Statista Survey; ID 638700
8 Customer familiarity with innovative financial solutions (Fintech)
Consumer awareness of alternative financial services in the United States in 2019
Consumer awareness of alternative financial services in the U.S. 2019

Share of respondents

I already use such services I am familiar with it, and will probably use it I am familiar with it, but will not use it I am not familiar with it

0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0%

60%
Internet payment services (e.g. Paypal) 19%
13%
9%
29%
Mobile payment services (e.g. Apple Pay) 31%
24%
13%
22%
Internet and smartphone banks (e.g. Ally Bank) 30%
26%
22%
15%
Providers of services to manage stock portfolios via smartphone or internet (e.g. Robinhood) 20%
16%
49%
12%
Loan comparison sites 26%
22%
41%
11%
Web-based insurance companies (e.g. Esurance) 26%
32%
31%
Providers of services to manage investments via smartphone or internet (e.g. Portfolio Tracker USA 11%
20%
Today) 20%
49%
11%
Personal financial management tools and apps 24%
19%
47%
10%
Internet-only loan providers (e.g. Lending Club) 23%
32%
35%
9%
Cryptocurrencies (e.g. BitCoin) 19%
43%
29%
9%
Crowdfunding: Project funding by end customers (e.g. Kickstarter) 20%
34%
36%

Note: United States; May 14 to 16, 2019; 18 to 69 years; 1,012; U.S. respondents who have a bank account
Further information regarding this statistic can be found on page 55.
Source(s): Statista Survey; ID 638718
9 Customer familiarity with innovative financial solutions (Fintech)
Consumer expectations for fintech in the future in the United States in 2019
Consumer expectations for future of fintech in the U.S. 2019 by age

18-29 years 30-59 years 60 years and older

I can imagine carrying out most of my banking transactions via 64% 54% 42%
smartphone 5 years from now.

I can imagine not having any credit card in my wallet, but paying with 42% 39% 41%
my smartphone instead 5 years from now.

I can imagine relying mostly on a fintech like Paypal instead of my 22% 20% 19%
bank to handle my finances 5 years from now.

Note: United States; May 14 to 16, 2019; 18 to 69 years; 1,012; U.S. respondents who have a bank account
Further information regarding this statistic can be found on page 56.
Source(s): Statista Survey; ID 638845
10 Customer familiarity with innovative financial solutions (Fintech)
Familiarity with mobile payment methods in the United States in 2019
Familiarity with mobile payment methods U.S. 2019

I am not familiar with it I am familiar with it I have made use of it I use it frequently

100.0%
21% 16% 14% 13%

90.0%
15%
20% 16%
80.0%
26%

70.0% 37%
29%
Share of respondents

39%
60.0%

50.0% 32%

40.0%
40%
35%
30.0%

25%
20.0% 21%

10.0%

0.0%
Through an app of the respective company (e.g. Through an app (e.g. by scanning QR codes) Via text message By holding my smartphone near a reading
the Starbucks app) device (NFC or BLE)

Note: United States; May 14 to 16, 2019; 18 years and older; 1,012; U.S. respondents who have a bank account
Further information regarding this statistic can be found on page 57.
Source(s): Statista Survey; ID 639955
11 Customer familiarity with innovative financial solutions (Fintech)
 CUSTOMER FAMILIARITY WITH BANKING AND PAYMENT
SERVICES
Retail banking and innovative financial solutions (Fintech) awareness in the United States (Statista Survey)
Consumer awareness of online and smartphone banks in the United States in 2019
Consumer awareness of online/smartphone banks in the U.S. 2019

35.0%

30%
30.0%

26%

25.0%
22% 22%
Share of respondents

20.0%

15.0%

10.0%

5.0%

0.0%
I am not familiar with it I am familiar with it, but will not use it I am familiar with it, and will probably use it I already use such services

Note: United States; May 14 to 16, 2019; 18 to 69 years; 1,012; U.S. respondents who have a bank account
Further information regarding this statistic can be found on page 58.
Source(s): Statista Survey; ID 637043
13 Customer familiarity with banking and payment services
Consumer awareness of internet payment services in the United States in 2019
Consumer awareness of internet payment services in the U.S. 2019

70.0%

60%
60.0%

50.0%
Share of respondents

40.0%

30.0%

19%
20.0%

13%

9%
10.0%

0.0%
I am not familiar with it I am familiar with it, but will not use it I am familiar with it, and will probably use it I already use such services

Note: United States; May 14 to 16, 2019; 18 to 69 years; 1,012; U.S. respondents who have a bank account
Further information regarding this statistic can be found on page 59.
Source(s): Statista Survey; ID 638584
14 Customer familiarity with banking and payment services
Consumer awareness of mobile payment services in the United States in 2019
Consumer awareness of mobile payment services in the U.S. 2019

35.0%

31%

30.0% 29%

27%

25.0%
Share of respondents

20.0%

15.0%
13%

10.0%

5.0%

0.0%
I am not familiar with it I am familiar with it, but will not use it I am familiar with it, and will probably use it I already use such services

Note: United States; May 14 to 16, 2019; 18 to 69 years; 1,012; U.S. respondents who have a bank account
Further information regarding this statistic can be found on page 60.
Source(s): Statista Survey; ID 638609
15 Customer familiarity with banking and payment services
Are you familiar with online providers of services to manage stock portfolios via smartphone or internet
(e.g. Robinhood)?
Consumer awareness of stock trading apps in the U.S. 2019

60.0%

49%
50.0%

40.0%
Share of respondents

30.0%

20%
20.0%
16%
15%

10.0%

0.0%
I already use such services I am familiar with it, and will probably use it I am familiar with it, but will not use it I am not familiar with it

Note: United States; May 14 to 16, 2019; 18 to 69 years; 1,012; U.S. respondents who have a bank account
Further information regarding this statistic can be found on page 61.
Source(s): Statista Survey; ID 636190
16 Customer familiarity with banking and payment services
Consumer awareness of personal finance apps in the United States in 2019
Consumer awareness of personal finance apps in the U.S. 2019

50.0%
47%

45.0%

40.0%

35.0%
Share of respondents

30.0%

25.0% 24%

20.0% 19%

15.0%
11%
10.0%

5.0%

0.0%
I am not familiar with it I am familiar with it, but will not use it I am familiar with it, and will probably use it I already use such services

Note: United States; May 14 to 16, 2019; 18 to 69 years; 1,012; U.S. respondents who have a bank account
Further information regarding this statistic can be found on page 62.
Source(s): Statista Survey; ID 637470
17 Customer familiarity with banking and payment services
Consumer awareness of investment management apps in the United States in 2019
Consumer awareness of investment management apps in the U.S. 2019

60.0%

49%
50.0%

40.0%
Share of respondents

30.0%

20% 20%
20.0%

11%
10.0%

0.0%
I am not familiar with it I am familiar with it, but will not use it I am familiar with it, and will probably use it I already use such services

Note: United States; May 14 to 16, 2019; 18 to 69 years; 1,012; U.S. respondents who have a bank account
Further information regarding this statistic can be found on page 63.
Source(s): Statista Survey; ID 636395
18 Customer familiarity with banking and payment services
Which of the following products or services provided by banks or financial service companies do you
currently use personally?
Consumer usage of financial services in the U.S. 2019

Share of respondents
0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0% 80.0% 90.0% 100.0%

Personal checking account 86%

Mobile banking via smartphone/tablet 64%

Credit card 61%

Online banking via laptop/PC 57%

Overdraft services / flexible credit lines 25%

Telephone banking 22%

Investments 22%

Personal loans 18%

Other 1%

None of the above 0%

Note: United States; May 14 to 16, 2019; 18 to 69 years; 1,012; U.S. respondents who have a bank account
Further information regarding this statistic can be found on page 64.
Source(s): Statista Survey; ID 638850
19 Customer familiarity with banking and payment services
CUSTOMER SATISFACTION WITH BANK
Retail banking and innovative financial solutions (Fintech) awareness in the United States (Statista Survey)
You stated that you have your main bank account with a traditional bank. Please tell us the financial
institution you have your main bank account with.
Consumer choice of traditional bank in the U.S. 2019

Share of respondents
0.0% 2.0% 4.0% 6.0% 8.0% 10.0% 12.0% 14.0% 16.0% 18.0% 20.0%

Bank of America 18%

Wells Fargo 14%

JP Morgan Chase 10%

PNC Bank 5%

Capital One 4%

U.S. Bank 4%

BB&T Corporation 2%

Citibank 2%

TD Bank 2%

SunTrust Banks 2%

Citizens Financial Group 2%

KeyBank 1%

Regions Financial Corporation 1%

M&T Bank Corporation 1%

Santander Bank 1%

Note: United States; May 14 to 16, 2019; 18 to 69 years; 877 Respondents; U.S. respondents who have a bank account and who have their main bank account with a traditional
bank
Further information regarding this statistic can be found on page 65.
Source(s): Statista Survey; ID 638974
21 Customer satisfaction with bank
Do you have your current principal account with a traditional bank (with a branch network) or a direct
bank / internet-only bank?
Consumer choice of bank type in the U.S. 2019

100.0%

90.0% 87%

80.0%

70.0%
Share of respondents

60.0%

50.0%

40.0%

30.0%

20.0%
13%

10.0%

0.0%
Traditional bank with a branch network Direct bank / internet-only bank without a branch network

Note: United States; May 14 to 16, 2019; 18 to 69 years; 1,012; U.S. respondents who have a bank account
Further information regarding this statistic can be found on page 66.
Source(s): Statista Survey; ID 638965
22 Customer satisfaction with bank
Overall, how satisfied are you with your bank?
Consumer satisfaction with their bank in the U.S. 2019

60.0%

54%

50.0%

40.0%
37%
Share of respondents

30.0%

20.0%

10.0%
7%

1%
0.0%
Fully satisfied Quite satisfied Mildly unsatisfied Unsatisfied

Note: United States; May 14 to 16, 2019; 18 to 69 years; 1,012; U.S. respondents who have a bank account
Further information regarding this statistic can be found on page 67.
Source(s): Statista Survey; ID 638995
23 Customer satisfaction with bank
Consumer satisfaction with certain characteristics of their main bank (traditional & online) in the United
States in 2019
Consumer satisfaction with certain elements of their bank in the U.S. 2019

Share of respondents

Direct / online bank Traditional bank

0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0% 80.0% 90.0% 100.0%
84%
Speed of processing my banking transactions
91%
74%
Friendliness of staff
92%
84%
Image
88%
72%
Staff competence
90%
85%
Account maintenance terms
85%
43%
Loan terms
50%
55%
Financial investment terms
53%
90%
Online banking
87%
80%
Smartphone apps
74%
61%
Telephone banking
63%
76%
Transparency of contractual terms
79%
79%
Availability of ATMs / self-service terminals
83%

Note: United States; May 14 to 16, 2019; 18 to 69 years; 1,012 respondents'; U.S. respondents who have a bank account
Further information regarding this statistic can be found on page 68.
Source(s): Statista Survey; ID 639044
24 Customer satisfaction with bank
What aspects would make you consider switching to a direct bank / internet-only bank?
Potential reasons for switching to a direct bank in the U.S. 2019

Share of respondents
0.0% 5.0% 10.0% 15.0% 20.0% 25.0% 30.0% 35.0% 40.0% 45.0% 50.0%

Lower fees 43%

Rewards 41%

Trustworthiness 32%

Account maintenance terms (e.g. free checking account) 30%

Availability of ATMs / self-service terminals 30%

Availability of online banking 27%

Higher interest rates 27%

Accessibility 26%

Speed processing my banking transactions 24%

Availability of smartphone apps 23%

Availability of mobile payment 20%

Staff competence 18%

Social responsibility of the bank 15%

Transparency of contractual terms 13%

Availability of telephone banking 13%

Note: United States; May 14 to 16, 2019; 18 years and older; 877 Respondents; U.S. respondents who have a bank account and who have their main bank account with a
traditional bank
Further information regarding this statistic can be found on page 69.
Source(s): Statista Survey; ID 639135
25 Customer satisfaction with bank
What aspects would make you consider switching to a classic bank with a branch network?
Potential reasons to switch to a traditional bank in the U.S. 2019

Share of respondents
0.0% 5.0% 10.0% 15.0% 20.0% 25.0% 30.0% 35.0% 40.0% 45.0%

Availability of smartphone apps 39%

Account maintenance terms (e.g. free checking account) 35%

Rewards 35%

Availability of mobile payment 33%

Availability of online banking 32%

Availability of ATMs / self-service terminals 30%

Trustworthiness 29%

Speed processing my banking transactions 25%

Accessibility 25%

Proximity of local branch 24%

Financial investment terms 20%

Higher interest rates 20%

Social responsibility of the bank 19%

Staff competence 19%

Transparency of contractual terms 18%

Note: United States; May 14 to 16, 2019; 18 years and older; 135 Respondents; U.S. respondents who have a bank account who have their main bank account with a direct bank
Further information regarding this statistic can be found on page 70.
Source(s): Statista Survey; ID 639316
26 Customer satisfaction with bank
In general, how likely would you be to switch from your current traditional bank to another bank if you
were offered a better deal?
Likelihood of customers switching banks in the U.S. 2019

35.0%
32%

30.0%
27%

25.0%
22%
Share of respondents

20.0% 19%

15.0%

10.0%

5.0%

0.0%
Very likely Rather likely Rather unlikely Very unlikely

Note: United States; May 14 to 16, 2019; 18 years and older; 877 Respondents; U.S. respondents who have a bank account and who have their main bank account with a
traditional bank
Further information regarding this statistic can be found on page 71.
Source(s): Statista Survey; ID 639278
27 Customer satisfaction with bank
 MOBILE PAYMENTS
Retail banking and innovative financial solutions (Fintech) awareness in the United States (Statista Survey)
What providers of contactless, digital or mobile payment systems do you know at least by
name?
Brand awareness of mobile payment systems U.S. 2019

90.0%

85%
80.0%

70.0%
70%

60.0%
Share of respondents

58%
50.0%

45%
40.0% 43% 43%

35% 34%
30.0% 32%
30% 29% 29% 29% 28%
20.0% 23%
18%
14%
10.0%
9%
4% 3%
0.0%
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Note: United States; May 14 to 16, 2019; 18 years and older; 1012 Respondents; U.S. respondents who have a bank account
Further information regarding this statistic can be found on page 72.
Source(s): Statista Survey; ID 639805
29 Mobile payments
In general, how appealing do you find the possibility to make payments on the go, simply by using your
smartphone?
Appeal of smartphone payments U.S. 2019

50.0%

45.0% 43%

40.0%

35.0%
Share of respondents

30.0% 29%

25.0%

20.0% 18%

15.0%
11%
10.0%

5.0%

0.0%
Very appealing Rather appealing Rather unappealing Very unappealing

Note: United States; May 14 to 16, 2019; 18 years and older; 1,012; U.S. respondents who have a bank account
Further information regarding this statistic can be found on page 73.
Source(s): Statista Survey; ID 639782
30 Mobile payments
Where or in what situations have you made payments via smartphone during the past 12
months?
Usage of smartphone payments in past 12 months U.S. 2019

Share of respondents

Never Rarely Frequently Almost always via smartphone

0.0% 20.0% 40.0% 60.0% 80.0% 100.0% 120.0%

At restaurants and cafés 24% 35% 25% 15%

Buying consumer electronics (e.g. at electronics stores) 26% 35% 24% 14%

Buying everyday groceries (e.g. at supermarket) 27% 29% 22% 21%

Buying clothing, shoes and accessories (e.g. at department stores and fashion stores) 28% 21% 34% 16%

Buying gas or snacks at gas stops 35% 20% 29% 16%

Paying for taxis or tickets for public transport 43% 19% 24% 15%

For admissions to public facilities such as museums and swimming pools 48% 23% 18% 11%

At bars and clubs 49% 20% 20% 11%

Note: United States; May 14 to 16, 2019; 18 years and older; 614 Respondents; U.S. respondents who have a bank account and who have used mobile payment
Further information regarding this statistic can be found on page 74.
Source(s): Statista Survey; ID 639815
31 Mobile payments
In what situations would you like to be able to make cashless payments via smartphone more often / at
all in the future?
Future usage of smartphone payments U.S. 2019

Share of respondents
0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0%

Grocery shopping 51%

Gas station 44%

Restaurants and cafés 42%

Buying clothing, shoes and accessories 37%

Movie theater 36%

Taxis or public transport 27%

Bars and clubs 24%

Buying consumer electronics 22%

Sports arena 22%

Museums or swimming pools 18%

None of the above, I would not consider it 24%

Note: United States; May 14 to 16, 2019; 18 years and older; 1012 Respondents; U.S. respondents who have a bank account
Further information regarding this statistic can be found on page 75.
Source(s): Statista Survey; ID 639821
32 Mobile payments
Consumer awareness of mobile payment supported checkouts in the United States in 2019
Consumer awareness of mobile payment supported checkouts U.S. 2019

50.0%

45.0% 43%

40.0%

35.0%
32%
Share of respondents

30.0%

25%
25.0%

20.0%

15.0%

10.0%

5.0%

0.0%
No, I was not aware of this. I was aware of it but I don't really know how this works Yes, I was aware of this

Note: United States; May 14 to 16, 2019; 18 years and older; 398 Respondents; U.S. respondents who have a bank account and who have not used mobile payment
Further information regarding this statistic can be found on page 76.
Source(s): Statista Survey; ID 639711
33 Mobile payments
Why have you not made use of mobile payment services so far?
Reasons for not using mobile payments U.S. 2019

Share of respondents
0.0% 5.0% 10.0% 15.0% 20.0% 25.0% 30.0% 35.0% 40.0% 45.0% 50.0%

I worry about the protection of my personal data 44%

It is easier to pay with my card 43%

I don`t think it is safe 39%

I know too little about it / haven't yet familiarized myself with it 28%

I generally prefer to pay in cash 25%

I don`t know where I can use it 13%

The technology is not mature enough 12%

My mobile phone does not support mobile payment 8%

I don't own a smartphone/tablet 7%

Payments using a mobile phone are not accepted at the stores where I shop 6%

I forgot that I have a mobile payment app 4%

The card I want to use cannot be loaded into my mobile payment app 4%

Clerks discourage me from using or ask me not to use mobile payment 1%

Other 2%

Note: United States; May 14 to 16, 2019; 18 years and older; 398 Respondents; U.S. respondents who have a bank account and who have not used mobile payment
Further information regarding this statistic can be found on page 77.
Source(s): Statista Survey; ID 639723
34 Mobile payments
What would motivate you to try cashless payments via smartphone in the future?
Improvements which would promote cashless payments U.S. 2019

Share of respondents
0.0% 5.0% 10.0% 15.0% 20.0% 25.0% 30.0% 35.0% 40.0% 45.0%

Guaranteed protection against fraud and hackers 41%

Protection against risks in case my smartphone is stolen 35%

Discounts, vouchers and bonus points 29%

Technology being more reliable 25%

Service providers being more trustworthy 25%

Cashless payments becoming easier 18%

Cashless payments being quicker than cash payment 16%

The technology being easier to understand 15%

More businesses accepting mobile payment 14%

Curiosity about this new technology 9%

Other, please specify 2%

I would never try cashless payments 27%

Note: United States; May 14 to 16, 2019; 18 years and older; 398 Respondents; U.S. respondents who have a bank account and who have not used mobile payment
Further information regarding this statistic can be found on page 78.
Source(s): Statista Survey; ID 639742
35 Mobile payments
What methods of authorizing a payment would you consider to be trustworthy?
Trustworthy methods of payment authorization U.S. 2019

Share of respondents
0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0%

Security code/PIN/TAN 51%

Personal password 42%

Biometric methods (e.g. by scanning fingerprints, retina or voice) 35%

Credit card equipped with NFC functionality, so you just have to tap it on the card reader 29%

Authorization via one's own smartphone 27%

Through an app 22%

By sending a text message 18%

None of the above 14%

Note: United States; May 14 to 16, 2019; 18 years and older; 1,012; U.S. respondents who have a bank account
Further information regarding this statistic can be found on page 79.
Source(s): Statista Survey; ID 639936
36 Mobile payments
What is the maximum purchase size that you would typically use a mobile phone to pay for?
Maximum purchase size for mobile payment in the U.S. 2019

Share of respondents
0.0% 5.0% 10.0% 15.0% 20.0% 25.0%

$25 or less 10%

More than $25 to $50 12%

More than $50 to $100 22%

More than $100 to $200 15%

More than $200 to $500 21%

More than $500 17%

No answer 3%

Note: United States; May 14 to 16, 2019; 18 years and older; 614 Respondents; U.S. respondents who have a bank account and who have used mobile payment
Further information regarding this statistic can be found on page 80.
Source(s): Statista Survey; ID 640117
37 Mobile payments
 MISCELLANEOUS
Retail banking and innovative financial solutions (Fintech) awareness in the United States (Statista Survey)
Consumer opinions on selected future financial innovations in the United States as of 2019
Consumer opinions on selected future financial solutions in the U.S. 2019

Share of respondents who agree

0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0%

I can imagine carrying out most of my banking transactions via smartphone 5 years from now 56%

I can imagine not having any credit card in my wallet, but paying with my smartphone instead 5 years
40%
from now

I can imagine relying mostly on a fintech like Paypal instead of my bank to handle my finances 5 years
20%
from now

Note: United States; May 14 to 16, 2019; 18 to 69 years; 1,012; U.S. respondents who have a bank account
Further information regarding this statistic can be found on page 81.
Source(s): Statista Survey; ID 638733
39 Miscellaneous
What areas do you think will see noticeable improvements because of the internet over the coming
years?
Consumer expectations for future of internet in the U.S. 2019

Share of respondents
0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0%

Shopping 63%

Banking 59%

Entertainment 50%

Communication 49%

Travel 45%

Security 41%

Health 40%

Living 33%

Driving 26%

Interaction with public offices/authorities 25%

None of the above 9%

Note: United States; May 14 to 16, 2019; 18 to 69 years; 1,012; U.S. respondents who have a bank account
Further information regarding this statistic can be found on page 82.
Source(s): Statista Survey; ID 638749
40 Miscellaneous
Frequent methods used by customers to contact their traditional bank in the United States in
2019
Main methods used by customers to contact their bank U.S. 2019

60.0%
57%

50%
49%
50.0%

42%

40.0%
Share of respondents

30.0%

22%
20%
20.0%

10.0%

0.0%
Local bank branch App on mobile phone Browser on mobile phone Personal computer/laptop Tablet Telephone

Note: United States; May 14 to 16, 2019; 18 years and older; 877 Respondents; U.S. respondents who have a bank account and who have their main bank account with a
traditional bank
Further information regarding this statistic can be found on page 83.
Source(s): Statista Survey; ID 639638
41 Miscellaneous
How would you generally assess the current customer-friendliness of the following banking and financial
services as a whole? (Satisfied)
Customer-friendliness of certain banking services U.S. 2019

Share of respondents
0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0% 80.0%

Making domestic cash withdrawals 72%

Carrying out transfers 70%

Cashless payments on the internet 66%

Cashless payments at check-outs 61%

Provision of overview of financial status 58%

Managing standing orders 51%

Knowing and managing granted debit permissions 50%

Making cash withdrawals abroad 39%

Purchasing foreign currencies 29%

Note: United States; May 14 to 16, 2019; 18 years and older; 1,012; U.S. respondents who have a bank account
Further information regarding this statistic can be found on page 84.
Source(s): Statista Survey; ID 639651
42 Miscellaneous
Which provider of payment systems (online/mobile) do you consider to be the most
trustworthy?
Trustworthiness of payment system providers U.S. 2019

Share of respondents
0.0% 5.0% 10.0% 15.0% 20.0% 25.0% 30.0% 35.0% 40.0% 45.0%

Traditional banks (e.g. Bank of America) 41%

Start-ups or internet companies (e.g. PayPal) 20%

Smartphone manufacturers such as Apple and Samsung 13%

Telecommunication providers such as Verizon or AT&T 5%

Cooperations between start-ups and banks 4%

None of the above 16%

Note: United States; May 14 to 16, 2019; 18 years and older; 1,012; U.S. respondents who have a bank account
Further information regarding this statistic can be found on page 85.
Source(s): Statista Survey; ID 640063
43 Miscellaneous
Which provider of payment systems (online/mobile) do you consider to be the most user-
friendly?
User-friendliness of payment system providers U.S. 2019

Share of respondents
0.0% 5.0% 10.0% 15.0% 20.0% 25.0% 30.0% 35.0%

Start-ups or internet companies (e.g. PayPal) 29%

Traditional banks (e.g. Bank of America) 24%

Smartphone manufacturers such as Apple and Samsung 22%

Telecommunication providers such as Verizon or AT&T 7%

Cooperations between start-ups and banks 4%

None of the above 14%

Note: United States; May 14 to 16, 2019; 18 years and older; 1,012; U.S. respondents who have a bank account
Further information regarding this statistic can be found on page 86.
Source(s): Statista Survey; ID 640091
44 Miscellaneous
Overall consumer opinion of payment system providers in the United States in 2019
Consumer ranking of payment system providers U.S. 2019

Share of respondents

Most user-friendly Most innovative Most trustworthy

0.0% 5.0% 10.0% 15.0% 20.0% 25.0% 30.0% 35.0% 40.0% 45.0%

24%
Traditional banks (e.g. Bank of America) 17%
41%

29%
Start-ups or internet companies (e.g. PayPal) 30%
20%

14%
None of the above 15%
16%

22%
Smartphone manufacturers such as Apple and Samsung 27%
13%

7%
Telecommunication providers such as Verizon or AT&T 6%
5%

4%
Cooperations between start-ups and banks 5%
4%

Note: United States; May 14 to 16, 2019; 18 years and older; 1,012; U.S. respondents who have a bank account
Further information regarding this statistic can be found on page 87.
Source(s): Statista Survey; ID 640110
45 Miscellaneous
What advantages of a traditional bank with a branch network do you profit from on a regular
basis?
Advantages of branch banks in the U.S. 2019

Share of respondents
0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0%

Personal assistance in case of questions and problems 51%

Submitting physical documents at local branch 35%

Swift clarification of service issues with regard to cards, account maintenance etc 34%

Permanent contact person at local branch 33%

Quick placing of orders via telephone/email 19%

Personally tailored advisory services concerning financial investments 15%

Personally tailored advisory services concerning loans 12%

None of the above 20%

Note: United States; May 14 to 16, 2019; 18 years and older; 877 Respondents; U.S. respondents who have a bank account and who have their main bank account with a
traditional bank
Further information regarding this statistic can be found on page 88.
Source(s): Statista Survey; ID 639068
46 Miscellaneous
 REFERENCES
Retail banking and innovative financial solutions (Fintech) awareness in the United States (Statista Survey)
Have you heard of so-called fintechs before?
Consumer awareness of Fintech in the U.S. 2019

Source and methodology information Notes:

Source(s) Statista Survey
n.a.
Conducted by Statista

Survey period May 14 to 16, 2019

Region(s) United States

Number of respondents 1,012

Age group 18 to 69 years

Special characteristics U.S. respondents who have a bank account

Published by Statista

Publication date July 2019

Original source Fintech and Retail Banking 2019

Website URL visit the website

Back to statistic

48 References
Have you heard of so-called fintechs before?
Consumer awareness of Fintech in the U.S. 2019, by age

Source and methodology information Notes:

Source(s) Statista Survey
n.a.
Conducted by Statista

Survey period May 14 to 16, 2019

Region(s) United States

Number of respondents 1,012

Age group 18 to 69 years

Special characteristics U.S. respondents who have a bank account

Published by Statista

Publication date July 2019

Original source Fintech and Retail Banking 2019

Website URL visit the website

Back to statistic

49 References
Consumer awareness of loan comparison sites in the United States in 2019
Consumer awareness of loan comparison sites in the U.S. 2019

Source and methodology information Notes:

Source(s) Statista Survey
This question was phrased by the source as follows: "Which of these further products or services by alternate providers (i.e.
Conducted by Statista fintechs) are you familiar with? / Loan comparison sites (e.g. Bankrate)"

Survey period May 14 to 16, 2019

Region(s) United States

Number of respondents 1,012

Age group 18 to 69 years

Special characteristics U.S. respondents who have a bank account

Published by Statista

Publication date July 2019

Original source Fintech and Retail Banking 2019

Website URL visit the website

Back to statistic

50 References
Consumer awareness of internet-only loan providers in the United States in 2019
Consumer awareness of internet-only loan providers in the U.S. 2019

Source and methodology information Notes:

Source(s) Statista Survey
This question was phrased by the source as follows: "Which of these further products or services by alternate providers (i.e.
Conducted by Statista fintechs) are you familiar with? / Internet-only loan providers (e.g. Lending Club)"

Survey period May 14 to 16, 2019

Region(s) United States

Number of respondents 1,012

Age group 18 to 69 years

Special characteristics U.S. respondents who have a bank account

Published by Statista

Publication date July 2019

Original source Fintech and Retail Banking 2019

Website URL visit the website

Back to statistic

51 References
Consumer awareness of crowdfunding in the United States in 2019
Consumer awareness of crowdfunding in the U.S. 2019

Source and methodology information Notes:

Source(s) Statista Survey
This question was phrased by the source as follows: "Which of these further products or services by alternate providers (i.e.
Conducted by Statista fintechs) are you familiar with? / Crowdfunding: Project funding by end customers (e.g. Kickstarter)"

Survey period May 14 to 16, 2019

Region(s) United States

Number of respondents 1,012

Age group 18 to 69 years

Special characteristics U.S. respondents who have a bank account

Published by Statista

Publication date July 2019

Original source Fintech and Retail Banking 2019

Website URL visit the website

Back to statistic

52 References
Consumer awareness of crowdlending in the United States in 2019
Consumer awareness of crowdlending in the U.S. 2019

Source and methodology information Notes:

Source(s) Statista Survey
This question was phrased by the source as follows: "Which of these further products or services by alternate providers (i.e.
Conducted by Statista fintechs) are you familiar with? / Crowdlending / Peer-to-peer lending: Lending of money directly between individuals and
between individuals and companies (e.g. Upstart)"
Survey period May 14 to 16, 2019

Region(s) United States

Number of respondents 1,012

Age group 18 to 69 years

Special characteristics U.S. respondents who have a bank account

Published by Statista

Publication date July 2019

Original source Fintech and Retail Banking 2019

Website URL visit the website

Back to statistic

53 References
Consumer awareness of cryptocurrencies in the United States in 2019
Consumer awareness of cryptocurrencies in the U.S. 2019

Source and methodology information Notes:

Source(s) Statista Survey
*This question was phrased by the source as follows: "Which of these further products or services by alternate providers (i.e.
Conducted by Statista fintechs) are you familiar with? / Cryptocurrencies / Digital money (e.g. BitCoin)"

Survey period May 14 to 16, 2019

Region(s) United States

Number of respondents 1,012

Age group 18 to 69 years

Special characteristics U.S. respondents who have a bank account

Published by Statista

Publication date July 2019

Original source Fintech and Retail Banking 2019

Website URL visit the website

Back to statistic

54 References
Consumer awareness of alternative financial services in the United States in 2019
Consumer awareness of alternative financial services in the U.S. 2019

Source and methodology information Notes:

Source(s) Statista Survey
This question was phrased by the source as follows: "Which of these products or services by alternate providers (i.e. fintechs)
Conducted by Statista are you familiar with?"

Survey period May 14 to 16, 2019

Region(s) United States

Number of respondents 1,012

Age group 18 to 69 years

Special characteristics U.S. respondents who have a bank account

Published by Statista

Publication date July 2019

Original source Fintech and Retail Banking 2019

Website URL visit the website

Back to statistic

55 References
Consumer expectations for fintech in the future in the United States in 2019
Consumer expectations for future of fintech in the U.S. 2019 by age

Source and methodology information Notes:

Source(s) Statista Survey
This question was phrased by the source as follows: "We want to get your take on the future...Which of these statements do you
Conducted by Statista agree with?"

Survey period May 14 to 16, 2019

Region(s) United States

Number of respondents 1,012

Age group 18 to 69 years

Special characteristics U.S. respondents who have a bank account

Published by Statista

Publication date July 2019

Original source Fintech and Retail Banking 2019

Website URL visit the website

Back to statistic

56 References
Familiarity with mobile payment methods in the United States in 2019
Familiarity with mobile payment methods U.S. 2019

Source and methodology information Notes:

Source(s) Statista Survey
This question was phrased by the source as follows: "What methods of mobile payment are you familiar with or do you use?"
Conducted by Statista Totals not equaling 100 percent are due to rounding.

Survey period May 14 to 16, 2019

Region(s) United States

Number of respondents 1,012

Age group 18 years and older

Special characteristics U.S. respondents who have a bank account

Published by Statista

Publication date July 2019

Original source Fintech and Retail Banking 2019

Website URL visit the website

Back to statistic

57 References
Consumer awareness of online and smartphone banks in the United States in 2019
Consumer awareness of online/smartphone banks in the U.S. 2019

Source and methodology information Notes:

Source(s) Statista Survey
This question was phrased by the source as follows: "Which of these products or services by alternate providers (i.e. fintechs)
Conducted by Statista are you familiar with? / Internet and smartphone banks (e.g. Ally Bank)"

Survey period May 14 to 16, 2019

Region(s) United States

Number of respondents 1,012

Age group 18 to 69 years

Special characteristics U.S. respondents who have a bank account

Published by Statista

Publication date July 2019

Original source Fintech and Retail Banking 2019

Website URL visit the website

Back to statistic

58 References
Consumer awareness of internet payment services in the United States in 2019
Consumer awareness of internet payment services in the U.S. 2019

Source and methodology information Notes:

Source(s) Statista Survey
*This question was phrased by the source as follows: "Which of these further products or services by alternate providers (i.e.
Conducted by Statista fintechs) are you familiar with? / Internet payment services (e.g. Paypal)"

Survey period May 14 to 16, 2019

Region(s) United States

Number of respondents 1,012

Age group 18 to 69 years

Special characteristics U.S. respondents who have a bank account

Published by Statista

Publication date July 2019

Original source Fintech and Retail Banking 2019

Website URL visit the website

Back to statistic

59 References
Consumer awareness of mobile payment services in the United States in 2019
Consumer awareness of mobile payment services in the U.S. 2019

Source and methodology information Notes:

Source(s) Statista Survey
This question was phrased by the source as follows: "Which of these further products or services by alternate providers (i.e.
Conducted by Statista fintechs) are you familiar with? / Mobile payment services (e.g. Apple Pay)"

Survey period May 14 to 16, 2019

Region(s) United States

Number of respondents 1,012

Age group 18 to 69 years

Special characteristics U.S. respondents who have a bank account

Published by Statista

Publication date July 2019

Original source Fintech and Retail Banking 2019

Website URL visit the website

Back to statistic

60 References
Are you familiar with online providers of services to manage stock portfolios via smartphone or internet
(e.g. Robinhood)?
Consumer awareness of stock trading apps in the U.S. 2019

Source and methodology information Notes:

Source(s) Statista Survey
*This question was phrased by the source as follows: "Which of these products or services by alternate providers (i.e. fintechs)
Conducted by Statista are you familiar with? / Online stock portfolio management providers via smartphone or internet (e.g. Robinhood)"

Survey period May 14 to 16, 2019

Region(s) United States

Number of respondents 1,012

Age group 18 to 69 years

Special characteristics U.S. respondents who have a bank account

Published by Statista

Publication date July 2016

Original source Fintech and Retail Banking 2019

Website URL visit the website

Back to statistic

61 References
Consumer awareness of personal finance apps in the United States in 2019
Consumer awareness of personal finance apps in the U.S. 2019

Source and methodology information Notes:

Source(s) Statista Survey
This question was phrased by the source as follows: "Which of these products or services by alternate providers (i.e. fintechs)
Conducted by Statista are you familiar with? / Personal financial management tools and apps (e.g. YNAB - You Need a Budget)"

Survey period May 14 to 16, 2019

Region(s) United States

Number of respondents 1,012

Age group 18 to 69 years

Special characteristics U.S. respondents who have a bank account

Published by Statista

Publication date July 2019

Original source Fintech and Retail Banking 2019

Website URL visit the website

Back to statistic

62 References
Consumer awareness of investment management apps in the United States in 2019
Consumer awareness of investment management apps in the U.S. 2019

Source and methodology information Notes:

Source(s) Statista Survey
This question was phrased by the source as follows: "Which of these products or services by alternate providers (i.e. fintechs)
Conducted by Statista are you familiar with? / Online investment management providers via smartphone or internet (e.g. Portfolio Tracker USA Today)"

Survey period May 14 to 16, 2019

Region(s) United States

Number of respondents 1,012

Age group 18 to 69 years

Special characteristics U.S. respondents who have a bank account

Published by Statista

Publication date July 2019

Original source Fintech and Retail Banking 2019

Website URL visit the website

Back to statistic

63 References
Which of the following products or services provided by banks or financial service companies do you
currently use personally?
Consumer usage of financial services in the U.S. 2019

Source and methodology information Notes:

Source(s) Statista Survey
n.a.
Conducted by Statista

Survey period May 14 to 16, 2019

Region(s) United States

Number of respondents 1,012

Age group 18 to 69 years

Special characteristics U.S. respondents who have a bank account

Published by Statista

Publication date July 2019

Original source Fintech and Retail Banking 2019

Website URL visit the website

Back to statistic

64 References
You stated that you have your main bank account with a traditional bank. Please tell us the financial
institution you have your main bank account with.
Consumer choice of traditional bank in the U.S. 2019

Source and methodology information Notes:

Source(s) Statista Survey
n.a.
Conducted by Statista

Survey period May 14 to 16, 2019

Region(s) United States

Number of respondents 877

Age group 18 to 69 years

Special characteristics U.S. respondents who have a bank account and who have their main bank account
with a traditional bank

Published by Statista

Publication date July 2019

Original source Fintech and Retail Banking 2019

Website URL visit the website

Back to statistic

65 References
Do you have your current principal account with a traditional bank (with a branch network) or a direct
bank / internet-only bank?
Consumer choice of bank type in the U.S. 2019

Source and methodology information Notes:

Source(s) Statista Survey
n.a.
Conducted by Statista

Survey period May 14 to 16, 2019

Region(s) United States

Number of respondents 1,012

Age group 18 to 69 years

Special characteristics U.S. respondents who have a bank account

Published by Statista

Publication date July 2019

Original source Fintech and Retail Banking 2019

Website URL visit the website

Back to statistic

66 References
Overall, how satisfied are you with your bank?
Consumer satisfaction with their bank in the U.S. 2019

Source and methodology information Notes:

Source(s) Statista Survey
n.a.
Conducted by Statista

Survey period May 14 to 16, 2019

Region(s) United States

Number of respondents 1,012

Age group 18 to 69 years

Special characteristics U.S. respondents who have a bank account

Published by Statista

Publication date July 2019

Original source Fintech and Retail Banking 2019

Website URL visit the website

Back to statistic

67 References
Consumer satisfaction with certain characteristics of their main bank (traditional & online) in the United
States in 2019
Consumer satisfaction with certain elements of their bank in the U.S. 2019

Source and methodology information Notes:

Source(s) Statista Survey
*877 respondents who have their main bank account with a traditional bank; 135 respondents who have their main bank account
Conducted by Statista with a direct bank

Survey period May 14 to 16, 2019

Region(s) United States

Number of respondents 1,012 respondents'

Age group 18 to 69 years

Special characteristics U.S. respondents who have a bank account

Published by Statista

Publication date July 2019

Original source Fintech and Retail Banking 2019

Website URL visit the website

Back to statistic

68 References
What aspects would make you consider switching to a direct bank / internet-only bank?
Potential reasons for switching to a direct bank in the U.S. 2019

Source and methodology information Notes:

Source(s) Statista Survey
n.a.
Conducted by Statista

Survey period May 14 to 16, 2019

Region(s) United States

Number of respondents 877

Age group 18 years and older

Special characteristics U.S. respondents who have a bank account and who have their main bank account
with a traditional bank

Published by Statista

Publication date July 2019

Original source Fintech and Retail Banking 2019

Website URL visit the website

Back to statistic

69 References
What aspects would make you consider switching to a classic bank with a branch network?
Potential reasons to switch to a traditional bank in the U.S. 2019

Source and methodology information Notes:

Source(s) Statista Survey
n.a.
Conducted by Statista

Survey period May 14 to 16, 2019

Region(s) United States

Number of respondents 135

Age group 18 years and older

Special characteristics U.S. respondents who have a bank account who have their main bank account with a
direct bank

Published by Statista

Publication date July 2019

Original source Fintech and Retail Banking 2019

Website URL visit the website

Back to statistic

70 References
In general, how likely would you be to switch from your current traditional bank to another bank if you
were offered a better deal?
Likelihood of customers switching banks in the U.S. 2019

Source and methodology information Notes:

Source(s) Statista Survey
n.a.
Conducted by Statista

Survey period May 14 to 16, 2019

Region(s) United States

Number of respondents 877

Age group 18 years and older

Special characteristics U.S. respondents who have a bank account and who have their main bank account
with a traditional bank

Published by Statista

Publication date July 2019

Original source Fintech and Retail Banking 2019

Website URL visit the website

Back to statistic

71 References
What providers of contactless, digital or mobile payment systems do you know at least by
name?
Brand awareness of mobile payment systems U.S. 2019

Source and methodology information Notes:

Source(s) Statista Survey
This question was phrased by the source as follows: "what providers of mobile payment systems do you know at least by
Conducted by Statista name?"

Survey period May 14 to 16, 2019

Region(s) United States

Number of respondents 1012

Age group 18 years and older

Special characteristics U.S. respondents who have a bank account

Published by Statista

Publication date July 2019

Original source Fintech and Retail Banking 2019

Website URL visit the website

Back to statistic

72 References
In general, how appealing do you find the possibility to make payments on the go, simply by using your
smartphone?
Appeal of smartphone payments U.S. 2019

Source and methodology information Notes:

Source(s) Statista Survey
n.a.
Conducted by Statista

Survey period May 14 to 16, 2019

Region(s) United States

Number of respondents 1,012

Age group 18 years and older

Special characteristics U.S. respondents who have a bank account

Published by Statista

Publication date July 2019

Original source Fintech and Retail Banking 2019

Website URL visit the website

Back to statistic

73 References
Where or in what situations have you made payments via smartphone during the past 12
months?
Usage of smartphone payments in past 12 months U.S. 2019

Source and methodology information Notes:

Source(s) Statista Survey
Totals not equally 100 percent are due to rounding.
Conducted by Statista

Survey period May 14 to 16, 2019

Region(s) United States

Number of respondents 614

Age group 18 years and older

Special characteristics U.S. respondents who have a bank account and who have used mobile payment

Published by Statista

Publication date July 2019

Original source Fintech and Retail Banking 2019

Website URL visit the website

Back to statistic

74 References
In what situations would you like to be able to make cashless payments via smartphone more often / at
all in the future?
Future usage of smartphone payments U.S. 2019

Source and methodology information Notes:

Source(s) Statista Survey
n.a.
Conducted by Statista

Survey period May 14 to 16, 2019

Region(s) United States

Number of respondents 1012

Age group 18 years and older

Special characteristics U.S. respondents who have a bank account

Published by Statista

Publication date July 2019

Original source Fintech and Retail Banking 2019

Website URL visit the website

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75 References
Consumer awareness of mobile payment supported checkouts in the United States in 2019
Consumer awareness of mobile payment supported checkouts U.S. 2019

Source and methodology information Notes:

Source(s) Statista Survey
This question was phrased by the source as follows: "Were you aware that more and more checkout counters support mobile
Conducted by Statista payments via smartphone?"

Survey period May 14 to 16, 2019

Region(s) United States

Number of respondents 398

Age group 18 years and older

Special characteristics U.S. respondents who have a bank account and who have not used mobile payment

Published by Statista

Publication date July 2019

Original source Fintech and Retail Banking 2019

Website URL visit the website

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76 References
Why have you not made use of mobile payment services so far?
Reasons for not using mobile payments U.S. 2019

Source and methodology information Notes:

Source(s) Statista Survey
Multiple answers were possible.
Conducted by Statista

Survey period May 14 to 16, 2019

Region(s) United States

Number of respondents 398

Age group 18 years and older

Special characteristics U.S. respondents who have a bank account and who have not used mobile payment

Published by Statista

Publication date July 2019

Original source Fintech and Retail Banking 2019

Website URL visit the website

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77 References
What would motivate you to try cashless payments via smartphone in the future?
Improvements which would promote cashless payments U.S. 2019

Source and methodology information Notes:

Source(s) Statista Survey
Multiple answers were possible.
Conducted by Statista

Survey period May 14 to 16, 2019

Region(s) United States

Number of respondents 398

Age group 18 years and older

Special characteristics U.S. respondents who have a bank account and who have not used mobile payment

Published by Statista

Publication date July 2019

Original source Fintech and Retail Banking 2019

Website URL visit the website

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78 References
What methods of authorizing a payment would you consider to be trustworthy?
Trustworthy methods of payment authorization U.S. 2019

Source and methodology information Notes:

Source(s) Statista Survey
This question was phrased by the source as follows: "what methods of authorizing a payment would you consider to be
Conducted by Statista trustworthy?"

Survey period May 14 to 16, 2019

Region(s) United States

Number of respondents 1,012

Age group 18 years and older

Special characteristics U.S. respondents who have a bank account

Published by Statista

Publication date July 2019

Original source Fintech and Retail Banking 2019

Website URL visit the website

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79 References
What is the maximum purchase size that you would typically use a mobile phone to pay for?
Maximum purchase size for mobile payment in the U.S. 2019

Source and methodology information Notes:

Source(s) Statista Survey
n.a.
Conducted by Statista

Survey period May 14 to 16, 2019

Region(s) United States

Number of respondents 614

Age group 18 years and older

Special characteristics U.S. respondents who have a bank account and who have used mobile payment

Published by Statista

Publication date July 2019

Original source Fintech and Retail Banking 2019

Website URL visit the website

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80 References
Consumer opinions on selected future financial innovations in the United States as of 2019
Consumer opinions on selected future financial solutions in the U.S. 2019

Source and methodology information Notes:

Source(s) Statista Survey
This question was phrased by the source as follows: "We want to get your take on the future... Which of these statements do
Conducted by Statista you agree with?"

Survey period May 14 to 16, 2019

Region(s) United States

Number of respondents 1,012

Age group 18 to 69 years

Special characteristics U.S. respondents who have a bank account

Published by Statista

Publication date July 2019

Original source Fintech and Retail Banking 2019

Website URL visit the website

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81 References
What areas do you think will see noticeable improvements because of the internet over the coming
years?
Consumer expectations for future of internet in the U.S. 2019

Source and methodology information Notes:

Source(s) Statista Survey
This question was phrased by the source as follows: "What areas do you think will see noticeable improvements because of the
Conducted by Statista internet over the coming years?"

Survey period May 14 to 16, 2019

Region(s) United States

Number of respondents 1,012

Age group 18 to 69 years

Special characteristics U.S. respondents who have a bank account

Published by Statista

Publication date July 2019

Original source Fintech and Retail Banking 2019

Website URL visit the website

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82 References
Frequent methods used by customers to contact their traditional bank in the United States in
2019
Main methods used by customers to contact their bank U.S. 2019

Source and methodology information Notes:

Source(s) Statista Survey
Multiple answers were possible.
Conducted by Statista

Survey period May 14 to 16, 2019

Region(s) United States

Number of respondents 877

Age group 18 years and older

Special characteristics U.S. respondents who have a bank account and who have their main bank account
with a traditional bank

Published by Statista

Publication date July 2019

Original source Fintech and Retail Banking 2019

Website URL visit the website

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83 References
How would you generally assess the current customer-friendliness of the following banking and financial
services as a whole? (Satisfied)
Customer-friendliness of certain banking services U.S. 2019

Source and methodology information Notes:

Source(s) Statista Survey
This question was phrased by the source as follows: "Now a question about banking in general: How would you generally
Conducted by Statista assess the current customer-friendliness of the following banking and financial services as a whole? (Satisfied)"

Survey period May 14 to 16, 2019

Region(s) United States

Number of respondents 1,012

Age group 18 years and older

Special characteristics U.S. respondents who have a bank account

Published by Statista

Publication date July 2019

Original source Fintech and Retail Banking 2019

Website URL visit the website

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84 References
Which provider of payment systems (online/mobile) do you consider to be the most
trustworthy?
Trustworthiness of payment system providers U.S. 2019

Source and methodology information Notes:

Source(s) Statista Survey
n.a.
Conducted by Statista

Survey period May 14 to 16, 2019

Region(s) United States

Number of respondents 1,012

Age group 18 years and older

Special characteristics U.S. respondents who have a bank account

Published by Statista

Publication date July 2019

Original source Fintech and Retail Banking 2019

Website URL visit the website

Back to statistic

85 References
Which provider of payment systems (online/mobile) do you consider to be the most user-
friendly?
User-friendliness of payment system providers U.S. 2019

Source and methodology information Notes:

Source(s) Statista Survey
n.a.
Conducted by Statista

Survey period May 14 to 16, 2019

Region(s) United States

Number of respondents 1,012

Age group 18 years and older

Special characteristics U.S. respondents who have a bank account

Published by Statista

Publication date July 2019

Original source Fintech and Retail Banking 2019

Website URL visit the website

Back to statistic

86 References
Overall consumer opinion of payment system providers in the United States in 2019
Consumer ranking of payment system providers U.S. 2019

Source and methodology information Notes:

Source(s) Statista Survey
This question was phrased by the source as follows: "Which provider of payment systems (online/mobile) do you consider to be
Conducted by Statista the ...?

Survey period May 14 to 16, 2019

Region(s) United States

Number of respondents 1,012

Age group 18 years and older

Special characteristics U.S. respondents who have a bank account

Published by Statista

Publication date July 2019

Original source Fintech and Retail Banking 2019

Website URL visit the website

Back to statistic

87 References
What advantages of a traditional bank with a branch network do you profit from on a regular
basis?
Advantages of branch banks in the U.S. 2019

Source and methodology information Notes:

Source(s) Statista Survey
n.a.
Conducted by Statista

Survey period May 14 to 16, 2019

Region(s) United States

Number of respondents 877

Age group 18 years and older

Special characteristics U.S. respondents who have a bank account and who have their main bank account
with a traditional bank

Published by Statista

Publication date July 2019

Original source Fintech and Retail Banking 2019

Website URL visit the website

Back to statistic

88 References