Job Description- Global Fraud Data and Reporting Analyst

Title: [Fraud Data and Reporting Analytics- Analyst]

Reporting to: [Directly to Global Director Global Incident Response and Data Analytics]

About the Company

Teleperformance is a global leader in providing exceptional Omni channel customer experiences since 1978.
Our impacts are far-reaching, spanning over 80 countries, 170 markets, 265 languages, and 300,000
employees. This kind of growth would not have been possible without the dedication of our people who
continue to provide outstanding customer service in every opportunity. Here, your success is our success.

Primary Duties, Responsibilities and Requirements

As part of our Global Fraud Prevention and Detection Team, the Analyst will be responsible for monitoring a
broad range of data related KPIs i.e. calls/chats/emails to identify the process gaps and the possible
exploitation/manipulation
ation of performance metrics. He/She must be familiar with data analysis techniques,
software, and processes, and should possess creative problem-solving abilities necessary to suggest new
methods of analysis and prevention of fraud. He/She will be required to provide specific and descriptive
feedback to GIRT and TAP in accordance with the expected chat/email behaviors, requirements & type of
fraud/malpractices observed. The candidate must be able to monitor real time data and identify high risk
transactions within the business portfolio, and observe business transactions to identify fraudulent activity
such as metric manipulation, fraud, theft and similar other risks. Additionally, He/She will maintain fraud
analysis models to improve efficiency and effectiveness of company data analytic systems and recommend
new software tools used for fraud detection, prevention and reporting activities. In cases where highly severe
fraud activities are noticed, he/she should be able to escalate to the appropriate stakeholders, remain actively
involved with the establishment of mitigation plans. The ideal candidate has experience in mining fraud data,

detail, and strong written and verbal communication skills.

Summary of Fraud Data and Reporting Analyst Duties and Responsibilities

Collect and analyze large volumes of Client program data for potential fraud
Produce meaningful reports and dashboards to stakeholder for efficiency and mitigation.
Collate data and produce reports that synthesizes fraud trends for senior managers and
stakeholders
Recognize patterns of fraud and suggest new methods of detection, mitigation, and prevention
Assist with the implementation of new processes and software solutions and write corresponding
requirements.
Fraud Analyst Requirements and Qualifications:
 Bachel
Should be a graduate or pursuing the graduation studies
2 -3
3 years of experience in data analytics/science, risk analysis, and risk management
Creative problem-solving abilities
Attention to detail
Eligibility Criteria: As per current TE (Talent Excellence) policies

Soft Skills/Communication Skills:

Should be able to communicate fluently with grammatically correct spoken and written English
Should have strong understanding of customer experience/satisfaction

Analyst must have to

Be fair during evaluation
Well versed with the program/product knowledge and quality standards for the required clients
Display professional, positive, service oriented attitude
Be self-motivated and able to perform efficiently and effectively with minimum supervision

TRAVEL
Travel among domestic call centers may be required.
International travel may be required.
Total travel is likely to be 5-15%

Teleperformance is an Equal Opportunity Employer