Session 5 Developingyourinnerresilience 1695658575371

Shaping the Future of insurance:
Delivering Resilience Within the

Insurance Community
Thursday, 28 September
Shaping the future of insurance: delivering resilience within the insurance community Chartered Insurance Institute
Developing Your Inner Resilience
Melissa Kidd
Director
Motem Ltd
Learning objectives
By the end of the session you will be able to:
• Use a tool to help you change your perspective

• Recognise what neuroscience can teach us about self-regulation
and resilience
• Develop healthy habits to strengthen your inner coach not your critic
Resilience is the strength and speed of our
response to adversity.
…to what extent can we overcome or

persevere in the face of it?
Ask yourself…
How do you reset and recharge

after a tough day?
When you have faced uncertainty,

stress and challenge – what have
you relied on/used to keep you
going?
Thinking traps which erode resilience
• Personal
This is all my fault
• Permanence
It’s always going to be/feel this way
• Pervasive
This affects everything
Ref: Martin Seligman
Thinking to cultivate resilience
• Interdependence
Focus on what you can control
• Impermanence
This too will pass
• Isolated/specific
Your identity is like a house: make sure you have many rooms
The purpose of the book is to
explore the source of his will to
survive.
Frankl observed that those

prisoners, who found a way to
endure, always had a greater
purpose that carried them
onward through difficult
conditions.
“He who has a why to live for
can bear almost any how.”
Nietzsche
“We, who lived in concentration
camps, can remember the men the last of the human
who walked through the huts, freedoms – to choose
comforting others, giving away one’s attitude in any
their last piece of bread. given set of
circumstances, to choose
They may have been few in one’s own way.“
number but they offer sufficient
proof that everything can be Victor Frankl
taken from a man but one thing:
“Between the stimulus and response, there is a space.
And in that space lies our freedom and power to choose our responses.
In our response lies our growth and our freedom”
(Frankl, 1946)
Navy Seal
Training –
cultivating
inner resilience
“When you’re going through hell,
just keep going.”
Winston Churchill
BUT HOW?
Learning objectives

and resilience
The importance
of milestones
and inner/self
rewards for
reaching them
“Well done, you

made it & you’re on
the right path.”
Dopamine
&
Noradrenaline Too much
noradrenaline
makes us quit
Self reward:
dopamine
boost
Dopamine
limits levels of
noradrenaline.
The key to perseverance
The more often we can self reward some aspect of the process,
the more energy we will have.
This is how we limit the quit response (too much noradrenaline).
Micro recoveries
How to charge
your internal
battery in
minutes…
5 ways to charge our internal battery
• 1. Double inbreath, then out (physiological sigh)
• 2. Long outbreath
• 3. Widen our gaze/look at a horizon (peripheral vision)
• 4. Visualise an experience where you felt calm or joyful
• 5. Bring to mind something for which you’re grateful
All of these tip us from the sympathetic nervous system (action, flight, fight)
into the parasympathetic (rest, digest). When we can toggle between them, we
build our resilience and focus.
Quick recap…
Our ability to bounce back and persevere is affected by:
• MEANING we make
• MILESTONES we set & self rewards
• MICRO RECOVERIES (5 deliberate decompression
techniques)
Learning objectives

and resilience
Ask yourself…
Choose 1 of your no’s.
What’s one small thing you do to help you turn it into a yes?
What can you commit to?
We know what to
do, so why aren’t
we doing them?
And what’s going

to make it more
likely that we
will?
It boils down to
the conversation
you have with
yourself
One of the most important habits we can
develop (which can affect all the others) is
to be kind to ourselves rather than critical.
If you’re not sure what to do, ask yourself
these 3 questions…
• What’s the choice you’ll be glad you made tomorrow?

• What’s the choice you’d advise someone you love to make?
• What’s the choice you’d make if the person you respected most in the
world was watching?
Learning objectives
• Use a tool to help you change your perspective (meaning: iii, purpose,
attitude)
and resilience (milestones, self rewards, micro recoveries)
(be kind not critical)
Ask yourself…
Knowing what you now know

about resilience what are you
going to do differently?
“I can be changed by
what happens to me. But I
refuse to be reduced by
it.”
― Maya Angelou
Melissa Kidd
Melissa@motem.co.uk
www.motem.co.uk
Newsletter: The Kinder
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Shaping the Future of insurance:

Delivering Resilience Within the

• Use a tool to help you change your perspective

…to what extent can we overcome or

How do you reset and recharge

When you have faced uncertainty,

Frankl observed that those

• Use a tool to help you change your perspective

“Well done, you

• Use a tool to help you change your perspective

And what’s going

• What’s the choice you’ll be glad you made tomorrow?

Knowing what you now know

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