MIDTERM LABORATORY

CHECK IN GUEST REGISTRATION PROCESS FOR WALK IN GUEST

PERFORMANCE TASK

NAME: YEAR&SEC:
TASK YES NO

1. SENSE OF GROOMING & HYGIENE

2. CLEAR VOICE
3. COURTEOUS
4. CORRECT POSTURE
5. GREET & RECEIVE THE GUEST WITH A SMILE
6. EXTEND SERVICE
7. ASK FOR A VALID ID
8. CHECK THE ROOM CALENDAR FOR AVAILABILITY
9. USE UPSELLING TECHNIQUES
10. VERIFIED THE REGISTRATION
11. PRESENT THE REGISTRATION CARD WITH A PEN
12. SETTLE BILLS/ ASK FOR DOWNPAYMENT
13. ENDORSE THE ROOM CARD
14. ENDORSE THE ROOM NUMBER
15. INTRODUCE THE ROOM INCLUSION
16. PRESENT THE BREAKFAST COUPON & ITS DETAILS
17. OFFER ADDITIONAL REQUEST OR SPECIAL
ARRANGEMENT
18. ENDORSE WITH CONCIERGE
19. WISH A GUEST WITH A PLEASANT STAY
20. OVERALL PERFORMANCE
TOTAL

ASSESSOR:
VINALYN R. CAYETANO
STUDENT’S SIGNATURE/DATE