Dicuss

1.What were consumer rights, which were defined by Kennedy, and

please define them?
-The rights of consumers were first articulated by President John F. Kennedy in
1962 when he submitted to Congress a presidential message devoted to
consumer issues (Waxman, 1993). Kennedy identified four consumer rights:
1. The right to safe products: Consumers have the right to be protected
against products and services that are hazardous to their health or life.

2. The right to be informed about a product: Consumers have the right to be

protected against fraudulent, deceitful, or misleading information, advertising,
labeling, or other practices. They should be given the facts needed to make
informed choices.
3. The right to choose what to buy.: Consumers have the right to access a
variety of products and services at competitive prices. In industries where
competition is not feasible, government regulation should ensure satisfactory
quality and service at fair prices.
4. The right to be heard: Consumers have the right to access a variety of
products and services at competitive prices. In industries where competition is
not feasible, government regulation should ensure satisfactory quality and
service at fair prices..

2.ccording to European Union's Communication, what is corporate

social responsibility?
-It is precisely for this reason that the concept of corporate social responsibility
(CSR) has gained progressively more ground recently. The concept itself is not
new, but it had never been considered crucially important until the new
millennium.
-The European Union's Communication No. 681 of 2011: socially responsible
entrepreneurship means meeting the customer’s needs while managing the
expectations of other stakeholders, such as staff, suppliers and the local
community
-Any business must aim not only for profit, but also for the well-being of its
people and the environment
3. What are responsibilities of sellers with customer?
-The purpose of any business is to satisfy customers, who reward businesses by
buying their products. Sellers are also responsible—both ethically and legally—
for treating customers fairly.
4. When would corporate social responsibility become an essential
strategy of large corporations?
-The concept means that companies function and exist thanks to public consent
and, therefore, the first objective must be to contribute to society's needs. The
slow emergence of CSR as an important element of business soared further
during the 1980s. However, in the 2000s, it became an essential strategy of large
corporations that made this concept a part of their business processes.
Bảo Ngọc 1,2
Quỳnh Hương 3,4