prune an A Book Of Principles and Practices of Management and Organizational Behaviour | For MCA (Management) : Semester - IV | | {Course Code - BM-41: Credits - 03) | | Sena [As Per New Syllabus, Effective from Academic Vear 2020-21 Dr. Amruta S. Oke Suni ‘nf ro), Noe ol sens Price® 450.00‘sisal Rett Ronagaaeata Schaal ato pata nets ronteaN Sa7eei-19T 15-80 Seine ee ferent seen ‘orton Rnesaases Snalamipneepainen eto yooiay paren an Sines Preface ... 1 gies us grat please in presenting thie book "Princes and Practices of Management and Organizational Behaviour degre 0 seve a etook fr tents ofthe Sst Four of ste of Computer Appleton (LCA. Te book sage in such away tat it mires theese ab of Unveyof Pe. The bok le one ell by a wide section of readers eich and ster of ness, Technology and ‘Comper Marapeert une isn Uva: The ete back tly wens oroupty ees The bok hast oe ungu estes ings out he sub na ay simple ad ued Iranet for ea) ar compehesie undeatandig of he bac conc ces, rocséues and rates This book wil hep the readers to have 3 broader ven on Pincipes ane races of tarcgenent snd garitrel hav The rune sed ‘soot saan ip cont undestnd emer na beter ed x= ay Parc atenton sen et maketh bask rutin nd igh rnd The rot 3 test wih say food ard cesigned wo pte sae intrest Th tet guy suitable for cours ace t undegradats sd poste Weave gen orbs ngt frBi Booe Ary gees ton th improvement of is boak and incre conearts te nat wl (usin thars Sb Dost Fra, Hones Fun of Nil Paks for ‘rang ad hing is operant ro wor wth hen \We abo ano Me Mal Say, Mr, ol Maha fr th exellen’ co-operation in the preparation of hook ‘ny sugesions ant imgrovemats cota of book willbe spree ad _xcordrgy moeton canbe denen later eon.| spabnens 2 Oe 11 Thee Sipe ara Proce ctMaageret 12 Mansel, 14 Marans) Scone Pain, Opaig. ‘Steg Deeing Centotng 15 ype‘ manages. end 18 iit Fc ‘Speake Grae 16 Socal Reson oftUnacemere ‘ie Topi Deals Wieighegs] Number at we | ins | Sesons | Management w ‘ Nutr nd Developmen 6 Managemen Thou 21 Maton Fp 22 fovlonof Manager soducon Scie Menagnert by Tafa adnate earner by Fo Comat er 23 Sem spat ean to Meogemert Grgriaton anus 24 conan tose 42 baisoe naling Eon, Desiring naan nde Ucn Use Ik 2. ype of Dcidon son ain cee nd 34 eda Vs rou Destin sing 25 Het Sino Model a rcp of aay Note: ne sides shoul conte on he oe COrgonizston, Orpaiatonel Behar and ignition care {2 toduont 08 Oranarg Precss {2 Orunintona Secure Furor! Opiaton Dred rani TeorlOseater) 44 tcdcton = Dewlopmert sd Uae of ‘rome 45 heel copunte cuteeTops Dee wigs | Naber of a tne | "semen pt ad deri = 7 Peeing ot Novaron Send pan 5 =] edna 35 heey ony ce ae Se thoy any tery 2 55 Ono, Nave Qs fen, ee Vs trap 56 ils cats Po ve isin Restated’ ‘Uarnin Samco F- 4 2. Bacal mabing sass (S| Year Bulking: s 0 . 61 compat te, nets om Tn 2 ype ata 62 Geng Ec Tan, Tuy Pec io ame Se Mager sd Conf angen = 7 Flex Sere earner te | ates pease |_| 72 sess Mangement Setepes | 73 comapt coe con! yess pains con 74 Fm stag ots rcs, pe of oni sk oo Conflict, Relationship Conf, Process Conflict is Pony Cot gen Cncd i "start ots Perc Tt Pry eno) 1; Sescsinengenecf teri age : Nowa: Cse sts shuld be covered on he toe fe nade sence tle [enon sod ndesbedng det onan | ie 7 1 inoducton. Deion of Pscnaty | narrate 1 Porsonaity and Understanding Invi Behavior as-a16 8.2 Personality Theories - Personslty end Organization | ee 13 Pesonaly Sacre sony and Behr | go Set Wdoy-Tancconaays 4 Organization, Organizational haviour and Organizational Culture 5 Motivation and Loadership 51-518 a=) Contents. 1.1 Meoig ond Defoiton 112 Newt, Spe and Process of Morapenent 13 MenogealUreltverchy 14 Monopetal Funcions: Ponring, rsa, Sig, ecg, Contig 115 Typer at Nena an eS Fueone Spc, Generale 16, Sct Reporsty of Monopenert © rete Greene Management 1L1 | MEANING AND DEFINITION. (@) management Meaning + ttonagement i he peay force wit any onpsiton which coordinates he tives of i varios syste and elt them f the enone. The nc for anagem aries ou of ary of th ences asaya Wan nat ft he avers and comple of human aces. We ean conenty sy that ‘managment ron of he bumaniise mow nae dover. + Aco 10 Per rocker, 6 4 hey socal instaton: “The emergence ot ‘anagem og an essen «sent anda lang nition sa ple eve Sill ioy. Rarely fever, Bas 9 sew be eto 0 ew dg group teres tnt management since We Tn of ser, Rarely in Maman tory has ane fst prod inspensable so guy, and eens te hs 4: ne intan anid th so Ie oppo, #0 li dsturtanet, 2 lite controversy” Pater Deer as corey eared eer ress nar estes et se bse, text tice” + Management wee ouee to achieve the peti abectves. The Disinss ranger laterite the esd of the stuion ae ane st as appropiate “ srangemes‘+ A gud manager an arts, whe makes peoperarangoment 10 secompih the ered resus winin te spect tne lit wth the ied revoarces aval a him The ebjectves most be realised soc marr at theses Boo same srpas tomer the nes of rh nd expansion ‘+ Management is ike the ean in he aman boy, bout which the hums Boy ie jm a coecion of feh sed Benes rable todo athe Sie, te varios ‘ar of rodetn Bk money, matin machinery a owe ead thing uns a tered management present pln ogi, ee, oar ad snl them, Wiha management no ojecnercan ahve 4+ anarenisthe os import uncon concern ith epee aking ofan entero (@ imporen: Denton of Management VCE "ateagement thea of ong wha yon nant 1 ad ha sng hat done teen on cept enya "Managemen 10 forest and to pian, opine, common ccordnaeandconta™ Tap Daves | Managonow eh conf OR dei ape [EX-L treats | anagemen i concredeth ing ta th jo gt donee ‘ashe cenes on plamg ond iar Pe operesionthet re gong on teenie ee priaivens of se man eames ter mage sl character GeorgeR Taye | -Managonew a abner proces conning of pining orpuusing. ecuatng and ‘ontolig > deermine Ox accomplish be objets ty thew af pope and rears” ‘Wale Spiegel abd | Management ha fection of on enserpise which concer ard Lanaburg | Ue wih ce dreton an contol ofthe vrs aces fo rain the Busines objertner Manag! i esl an fexecive fron, 10 dels prtciery with the ace | recon he han fr “manage the deepen of rope nd othe deo wrens ape He © leroings Managements psn adrian”. | ‘SECIS Renal | "Manageme he roe of geting ings don hohe qgewjejeanmnty aol Donal} Cougs | Monagonen i heart ad sine of econ making ad teers “anager roe by wih managers cate art | cin end operate parposve. organisations trough sont ood cope human er “Mongenen & sinpy the procs of dn ang and Control over th aston of man beg fr the expres pre fatining preemie gat Ron core “aragonite organbation and conto f amon ati ands directed ters sec en Stanly Woe — ieee he of ting gos gh ter tapeene |p [rere rar pt aaa os Petaleeanoinir erry etd wv instore + Manogemensaasipie 1+ Manages abo bout peopl Management praca tac nein Rowing bt one (0 ventures or Management: 2 [ates dcptine are cence, 2. eeaprocet of sheng et 4. eters the ons and bjectvs ofthe enerprce and ay dew the ne forthe achievement of hese predetrnined objects Ins aoc proces ing ination f ep for emron objets 1.2 [NEED, SCOPE AND PROCESS OF MANAGEMENT. (09 Newt ond Scope oF Management “Som wint me cl anageen consis mang Act for pape cower” + anogeneat has roa devloped withthe domlopment of trae, commerce od Ings. buses a wor rr tl ae acti wich nce redaction ©race ewer the wwe consumptinn of padiend gods. The common gaa of all ues to toons pais by providing Dt ually oducts or series (othe society ata ‘Retonabecoend hcl fer lowcost roecan, + inion and manageren re the deing forces which ian ogpistion to ‘edlve he aber objectives nd gol, + When practng manages oe faced with deat and complex problems, tor Campi diiging an erarsstonlsrutare for new ranting pant ce Spin to mote a work fre ehraterise by apathy and low podacity ot tows finan and nonin resurereetvay and ecient — they ute tual el th ned ort of prison onder tly thom ech the he ess 4+ The pincee of management are, of cour, quit enlte the pris of Tthenotis the laws of the trl sees fo he RESSemen el ere era eeerant art wht he rcp are, nr cant vi for alsituations + Managemst oot confined to faeries, tres ora. Hames, cbs and one eon ef-s eed to bead The pines of omageeat ave 50% snclly wed not fae or managing Inset opis tare ao apled to varios eter pes of erpnstons ‘ih as edestanl sea miray ond yverinental raisins + Mngement in hs nen pocas ha forme of erganandon, kbogh sy lly ary In empty with the se afte ceansoon, woul perhaps be ter ot oe then ll at a, bt leo heise as uel. (a importaneesignfieance of Management The mole wr wneing conus breakthroughs in sens and echnaogy. ‘Theo no dub hava the Lalo and developments ware made posible By ‘Micetand efecto msnagemen. + Beensivly an inenst applic in etry eration, conomy an eet, he nowlaige management hs wriersalappcaions.K eabes the eilst and ‘ftecve tacon 9 iredeare resources eliminates stage and tings about rer and disp In busines twee ef management ctl to generates tgp tho practi eer of quay and componce fs managers. + By apainton of manage] knonlage, ys resources ar ated Sragh abou for scheingthe bers fe ean. 4+ nthe cantare agaist sei, te importance of management con be 4. Elen ecompishment of Pre-determinel Goals Managemen facats the ficient acmplisimest of goal Ace and Functions pestirmed by variou iniaduls i the exguletion are caper tired and sordid toasts gol by anager. Sacenl managers, te yerpanuie for srowdh and pansion of an eres, Quite often i Freficeat management Dat rearés the growth atd expansion of the sgnisan. +A teu of protec manages scl en, mova angie ther fr ‘atk uae cenrations tows ale 2, fective and Opin isan of Resources + Auveete and opimam wikis ofall sures can be secured by appng ‘anageral Knee as inaeace Fg 1. Management tgs pyjsial and sean sures for reaing bves. Winsage an plage of source mtd toa ges exe The oP, se of source ing od rena othe gunn, ‘law Ogun Lesrg rts ili il | HI ig amanagment in Cranes (ure: rn 1879 5 migherEteiney: ‘on application of manage Arindege ret In proper and effective ‘alten of resources a Bp i reducing the cst of Various operatons. 8 ‘conoiaig various operator odtabion snd prouetian ce eae ‘metoning othe egaston an be made erin. 4 corporate image: Management remain a creat vibe Sn an orgnisaonBecrie survival Dodtsiy and growth ofan opaninan, o 9 lrge exten. sepend on 2 Profesional spprosch and the blir of We anages. Pope aragomest rales a organ enhance crpcate nage This Benue of aly roc od services fred byte campy.nao ome (The Proven ofbanagement: Managemen i proces of planing opanising, desing and cong. The proces of management sneer) tn ede fo ata the ejects, Lor this pose management as: an he at. Organi physi rant an hums rears, Diet tbe subardnates and prove the wh prope mative, Fig. Thesengemece ace, (Source: rip, 186) 4+ the proces of managment ia. lanl. semis, ein and contol ‘ontnues as og a the oration Is este, Managment proces ot § fonetiae act. Nene a he manage unctns weld proce te wits ress inthe absence of all te ether has function, We can thus Sy that anagementiva conto poses 113 [ MANAGERIAL LEVELS/HIERARCHY ‘+ Minagers ae charged wih he responsi of tng aacors tat wl male Poser indium to make hire anh o rou abet 4+ Management ths apes 0 every aoinessonpaniation iespcve of is se, eer sal rag, pra orn pra enerpes, nd anuctsig cs wel es sorsicecerpists. The ter ‘eterpeise’ rer fo bins, goverment ages pias academe sions, ec, Every Dusinesegaiston imepective of i si har mary manage postions ins stuctre ‘+ Oxpnison sructre ive @conrete shape to te option. The seucive specs son of work ete, and how dee fueensoreies are Anke eines the organs Rerarcy and autor sure, an shows reporting reread ig 1.9, ke ig acaapect al And se (our ont 90 2) 1. Top aanaera Level All manages in an organisation do no lng othe sae eas oe Some ‘anaes ean othe ihe evel a tpl consti the Canny reset Board of irctars,Ereiive Vee Peet, tthe oan ho coedinue a tepales and ke plcy Sess, dtemin the company gal fame earporat Puce, mente recures, The op level manageneat is ener occupied by ‘eewnarhip sup ese the Bord ter Fncsonaesinuting the Managing Directo, Gover ‘Manager or Cet Ecuive oep the Direc ae Inde i his ve 1s the gh eve nthe manger Mearey and ulimate sure 9 autos in he treatin. The tp levl mangers arenas oth owner and response for he reral management ofthe ofanistion, Dia Managerial evel: Naat ete ee eel manager vs an diverse group tat neues Sales Mashing Managers Froduion Manages and many cher parte manages td dla) Rey dso oo, Hote aces areal eonceraed wih te real fanning ir especie depres They ae link been ep tn Tower vel angers Te sees of mide lee anager eters aon ‘iteoninng Sparen ss proiding esommendatons > tap mane Inept of pols fame by he Lop managemert and devising ways an mens fo acomplia he wee Manager Level: ‘ie lower rf line) Mansprentproup ¢ made up of lspectors, Foremen Speci Seon Otc ee ho ae only ene sep abo n ane ane. The dower point atthe manager Merry Is represented by the lower Teel Imaneement They arin et uth th the core ow’ of workers. Tey ety Serie the work pcarmed bythe core grup workers The ower Iv mangers $vconeeroed wath ung orders nd rune, guiding ahd ecg POF, ‘cating em bow th metodo ing Wor, egy supervising lactis tndocingas nk beeen he management and te employees [MANAGERIAL FUNCTIONS : PLANNING, ORGANIZING, 14 | staFFING, DIRECTING, CONTROLLING “Atoagh thee b some dgienene among writer or managenent cbt Imanageial ection ie fons seam fo Be oreo les universal ace ‘ongh eau may ad others the Key fonchons ar: Pane cranking, racing coat. 2x6 cong. 1 Panning lvls sling misins a ejesties andthe acon fo chine them, Ie equi declonatag 18ooung fuure courses of ato tram ong the tena q ‘Planning a fneson wih prom by anaes a a wep ae and speriry + Ploning inva deions cone hw the rans et ecm bs Tis nde eng wha et dane, ow 50 e done when 0 ‘dane, and by whom tbe dane Woot planning, ny organo vel, Rs aor ea wl probaly son rape. organising: + Organising inves the popcatonnocesary fr implemening ela Pose vetking tgeter in rowboat goals mist hve roles lay, much Be he ars adorn a drama The concep oral inphes at eat eel de asa eine purpose w abjecives,tey Know how tee ob ebjecive ist group tear ad hey ae thence thoy le Se norton ac thew ‘+ Organsng the, stat yar of managing hat ivohesesabhing sn intentional _srutare of ls or Feoplet in am again ‘+ ‘Themanorer must ermine wh reports to whom inthe erosion. Wid jobs ‘ide fl be important for sme sual toe in are of erst Meets fhe memes forest athe people mt be ented nde iatonsip among thom lari aered ‘+ Oring alo requires tat the manager fine the pate By wht sting: ‘The manages fen of fing inves manning he eranzatn aracture ‘trough proper and eave secon spinal an developmen of the esonnel ofthe oes aged he epee, + Aesrang to. Theo Hamann, Sating persis fo rerubment, sleion, + Sting ar inperaat manageral faction. Sang tuncn i the mos Sport manogeral 2c along wlth pansng, onguniaing ecg an Contig. The operations of thse fur fncton Spend an the manpower Sekhsaria hrughtafing feo. + Seng pervs sey Ar aing fneton i aeed ot by manages nin al pes of concerns wher busines ais ar care eu + Siting i's continoas actin. Tis & Bei sling Rion contes hroughout hele fa aganiaton ue 1 the rrsfers ar promot it reeoures canbe efety managed by a Stem or pope procdue, at reerament, slsion paconent ining and devenpmen, OIAStumng hee psig right mena the eh job ean be done flctvey Through proper rerutmest prosdars and ter tally seeing the west suitable candle as per the job eqn ‘ating prtrod by al ansgee copending pon the naar of bases He ‘oft conpanyquaifeaons and Sls of mazages, ttn sal companies he top management genrlyperforas this funn. tn wei and smal ae enterprise ts pone especially byte personel deparnent of hat orcs, 4 irseting: Directing ince lading and motiraing members of te erganisaonn such @ way tht they wl conbuse to open and poap gals In adaon Yo sieving he eras’ immedi goa, the manage, throgh leaderip ‘hes and the ably to mariatesbordnaes, mast say the needs employers that he argent xa canine ein he tar. ‘managers woud age ot the ret mportant robles arse rm people ‘etre nd ane, ie Een nana in pope. EAS ‘anaprt sho need tbe eve leaders 5 controling: Cantrling inves guiding the orgasim inthe drection tht seal be singin rer to seta gat, Containg the messing and correcting actin ot sboroies a ene tat vets cangorm ops. The manager mast eure that everything ari im onfcmy ithe plan opie. the structions sued and the peacipes established. TRS 6 the ‘ontbing uncon ofrangerae and nvlve mann he aches of the rguieon and comparing tem with the ong plan. Where i ‘greren beeen De plans ad he al perormance othe oration isthe managers oho make the changer nde orig th performance in ine a te pam The aerate to may he las Inthe absonce of proper conto there sno guaranies tat the aja which 6 coordinating ‘ordinaing ives easing tha he ere but nested aves de pnts are deed ewer the aceamplisimet of gamsationsl gel ‘he acuises othe member of he arzinianion ae ot sordiated, epee be werkng ot rbirprpse, an ose caves aginst each ter Oia, larr he orate, the mre capi the job of dination 115 | TYPES OF MANAGERS AND ITS SKILLS, FUNCTIONAL, SPECIALIZE, GENERALIZE (00 Types of Manages: anions Manage: + 9 funcional manage 6 a person ito Ras management autorty over an ngsniztnal uni-sueh a department - win Hanes company eke ‘gunz. Fneonal manages Have ongoing Temporal, eae ne aly direc aan wth poe teas, tbr fan encring tht gal end objectives are ated wit he nanan aera rate non + In both dion aad mate eganizatons, te conta te resources Is ‘ofr around te funtonl mansges evel ping projet manager at 2 sisvaiage when brglneg abou sag rangement Aden. fuch nanzaions Proje manages usualy eeport ofan manages, wh ‘repo wenior managanens Special and General Manager ‘+A Special manager may be reponle for one futon ss, but the Genera Managers response forall ares Sretines mos commonly he era anes Manager refers any exeunew as verl eptiity fr maging bath the event and eens o companys inne aon Ti oes, refered to a Prat & Lose PL) respons. Ths reas tata Genera Nana willy oversees asa of he rm martin sd le fotos ‘swale yey pestis lth bans ‘+ Treen the General Mane sponse fer fece planning egg. ‘orang, sain. png ond elon mang to tain dseable pot ‘aking ee fora rato, + immany cases, the feted manger of busines ive 9 een form ide br et Most corporate managers hala eels of Chef Execute Ofer (CEO) ar Preside, for example are the Genera Manages of ther repeie Dariestes. More race th hi Tian! Ofer (F0), Cie Operating i (COO) oF Che arting Ofer (CMO) wil ac a8 he Canes Manage ofthe sans. Degen onthe company, nl with the tie Managing Dc, Rego Vie Pes country Manage, rode Manager, Branch Manager, ot Segre Manger may alo have geerl anagem response. 4+ inlage companies many vie presets wl have the tle of Ceneral Manaase ‘hen hey have the fl of epost fr th cian na prt ages fe bese an aren ie Ves Presid and Genre Manager.+ in eomuner prods comps, Gceral Managers are often gen the te ra anager o Canny Manag. «+ fn profesional sect frme te Genera Manager may Delt es sacha ‘Manan ater, enor Parner, or Managing Director. 2 Line and ttf Managers: tory the ig pao command allows its oer to ct in certain feigned way nd tray ners the atin of eer through odes te stl is elie 0 allocate the nga’ resorces (9 aehewe tryna abe. verity a theo rar ers hoy "he case of mansion y waa an oer is ented yen nl ss oering he cn ht i! ws win ena) mani tat aay wl be cepted only under he fom conten (Tena an ders te one beg mene Gh) tne Inia Bere te orler I eoscer wid the pupose of the Srentaon «eter oe rer a conputle whi oer perso intr (a eas mena pyle to omy wit te order ‘he ewe fhe four cntion at re preset, be ower the probaly hs tery wilt acpi and bedlnce be enced. Torna terse panos on what mages ca a0 ri the cs hat ee ‘Smads beset snd tee. He nine at ee sed ere of 2 ‘Nar comand cept eon toto mana wes eal chanel commen and tee ea ll epee memes to ta ogpuzaton memes fax an asgped formal emmuseton cane the wih rd are (ote two eormuntaon been age and soda 9 es 25 yontte (eTnecmpet can comand wed on ode. (eT manager pose agit comeuaion ls {© Tre manager seston commons eo for onan bases {© Aconmend seuheatintd scarey fom = mane ‘ypesot uch ‘Therese main pe of aunty tate win n oranizato: (Line Aathsity (4 sat aster, (oFanctona auhorey ‘+ Each ype ents only 10 enable Lndvdvls to carry out the iterent apes of esponsbie wit whch hey hae Bee charged (eine huthoriey "hw nst fundamen story within a ngnization, eas exiting sero ordinate elation cod of he gt o make deen a 1 Ge ferder cocering the producion, le of finance rte behaviour of borne, 1m gara ine aubery pera to matters dee invsng management sysem, prodtin sles fnies ee. and a rst wih the ataiament of sje. ‘Pople ey eponsblefr thos areas win the egal ace ceed ne ahr ese men in partrming ht bisa ss ( saaucnaey Stef suthory cnc of te ght to ade aS thse wo poss ne sary a le ter st ponte Staff ator exes tone reprble forprong he effectiveness fie personel perf hele requed ak. nea tt pram! us work gee ose to man te clay an ttecseneso ths ogeietin To en ha se an sal persone! do Work ‘ognther redutey, management must ue sue that both ups undestan the organizational mission, have specie abject, and reas that chey are rere in ebngthe eranzatn reach it abjosie, ‘Ske perhaps the mow gee feo im dtrminng whee oF not 3m ‘ergnizaton wl have wtf posoel. The ager de oguriation te gros che esa ay 1 emp sta psennel [As an orgesizaon exgonds, usualy oeeds ampoyse wih expert versie ares. hough sal organizations may also require tis bind of leas eri, hy fen ind t mare practi ie pa de conn rove eae neste ater hn hel esa perso ho may 90 Saybia( Panetina Authority . ‘Famer athorky sits of the igh ve odes within a segment of he gnizntion nich hi enol nan exter. 4+ Te shorty is wualy assigned ve naauas w companent thee o Sa shay they ated possess “+ Fanesoalsuoay general covers oy spect task ea and is oertonl ly fr deigsted sons of tn giant ndsdeae who, der fo tet Fspanab in thei on areas mst be ale to exer se ant ‘reorganisation mares ether zea (0) Managerial sil: ‘Whit make pod manager? Ina so» aque ss? Assuming hat 2 Imanoger one wo diet the aces of herpes and under the revposhity for seieenent of bjecuies trough sachets, sce ‘managemerc mms reston tres bskdevlpable ib echnical an ae nv he reitse importa of thee tne li varies Wh te ee of ‘menage egonsy. +The eine spies an understanding of nd profiecy i specie ind 1 scivy, pat one ining teas, procones proceare, or Tecaiqun, Kiger spectalaed Imaweege analyte) ably wan tat SDevly, ond facty tothe ise ofthe tol and techniques ofthe specie ‘ligne. Vota acho} einng programme: gly a gona abe even chs 2 muman si: 4 Ths frst the ity to work with understand ed motivate cer pope the seo the Ind) pecives (and conse he perepans oD) Hs superne sql sn sobrtrtes. anh ay he betas subseguey +The poron with ighly developed hun sis avare of his vn ato, sumptions and ble abou ote idl an grou hes abe 0 see ‘etn ndlimsacan of hese ange sullen sese to he nets ed maiesting of eters in his erganstion so hat he cn ge he pon ‘Testonrt ané somes he various cores of aon en dea + Maran sts cui he vst ied int: eederhipebty within the manager owen unt an) sk intergroup retonhips. perience shows ‘hat eusanding apelin ane of tase Tle fequemly second -melocre peroreanceinche her + urge sis are essental in lower and mile manageren rls and ‘murroup Sis become resi impartant in sucsiey higher les et management ‘+ "To auth Human tate este mst deslop ov persons pinot view toward human sey 20 that he vl) recon the flys ad entimens whch he Megs sus, have an aide abo his own ‘perience wich wl antes to reese ad learn fm he (0 dep abity in underaning what ters by the actions and word ce tyng communicate to him and (eve aby im succes commonicting Me ‘eas and atudesto thers. 4+ The proces efaaqung hs ity can ec ded bya ed nsactor troop se of ease problems coupled ith ray paying, Important he alae se eramincs Mo own coeepts an ale, which may enable Nin ko evel more ser abot half and about er. 8 Comcepea Si: ‘Ths sh invaves the abity 1 se the enepite at whee it inches caging How he eres Fnetions ofthe eration depend on one ner, ano charges nay one pu aera the ters nd teense vualsing {he rettenesp ofthe cael bse fe nds, the common ane lel soda an conomifoce ofthe mtn a8 hole "+ The conceptual il inves inking in tems of he flowing enemas sd poes among conticing objectives sad enter; relie teenies an probabiiies Gather than eras rough earladons and pters san, ‘nents ther an dase cst ait elton, + Taning can entanc reins veloped concep ai I evel te oni ss fhe bet eure ben achieved hough aching of ‘ubortnates by soperors. Ge way super canRlp "ox Ns subordtes 18 by esiging a pareular eeportaly, end ten esponting eh sere, estan or otlens ata shan eng ates + Anoer exelent way to dev this Skis trough wading ots by moving romsing young men and women throug ferent fncins fhe busiest it {teaae ev of espa + Seca asignmens, particu the tind whieh inslve ine depron yolems ca ab Pp deo hs ll 1.6 [SOCIAL RESPONSIBILITY OF MANAGEMENT. (@ rotund wearing +The ter csR meas the contin comune by buscar to Bese etiaiy ad conte economic deepen ee proving equal aie bt workfore anther lame a wel th cl enti ances at Inge enables te company w leverage ts prods employee reg,semper tora and prof and up io sume extent 19 cate a sutnable change fr Imanenalized omutis. ‘te eran eis onthe SK acti, mare and mare companies in he seo ce ince owas cnporate sail responsi. The CS Executes av the taf reconcing the Yous programs quanta he ents oF Ten skeching a ogi canter othe busines and acuring the HPP aes ine counteract CSR anna ly reler othe compan of he human tiie sandrd aber ahd ros security arrangements, bt aso tthe ht CBr cimate large, tstnle mnagemet af saturs resouces nd nsumer protean, She demogeapic, tracy rt, povery rao and GDP of te county Rave ‘nn rele in determining he dreions of CR inaves of an oration Taso componce CSR mos invotes aces te adopng ges for Folate deyelpent nich ey powders and satan fie, Bud TRE and howe and help laps Became seine by teaching thm econ and uses sls, corporate socal Responsalty (CS1)- What dost meas? | _SaaeSees ese labot ea rcnincs i ‘ian soy Paws comnts r z a | | RT seen seas [em ee cee] | ce fs st rinaee || renege aN sy 3, gL corpora Sce Rempnity ‘The es bind eoxporate anal eponsty shat companies sve mile esponsiie to mui, Tes eponttiecan be arrange pyran, ‘nid ase ejontilites coe othe btm. Ar = business mews were) ‘expanse that big oshartoler nthe aw can moe on the gree respon ha bee sok) (a) Dimensions of Corporate Sata Responsity Tradl, companies have had one cesponsiiy: 0 make a prot. Bu the oneept of eorpornte socal repona@uly Rade hot companies shoul be Fevporalee mare a ox hl mers. Corporate social pentyl that there are mukiple ditesons that shulé tle 9 company’s acts ‘Unttand tet dimensions when plans your ov canpanys eoqete socal espe efor 1. Brvironmental Responses: he envionment dnesion of separ ‘Ss resonaly rest yoke snes pat a he eee. THe fal ee socially rapa company, engage buns practic hat ‘emete tae enronnent Tor somal you mui choose to tae eyed onteral nour pasting ora rateable emery sures ke ea power foyourtcory, 2 Sorlal Responsibilities: The sat dimension of eonorateresponsiity ‘noo the readonhi Deen jou snes a soya wl, Whe ‘desing the sacl dimension. yov shold in fo use Jour bosiess ta Ive ect aa role Ti bald nlve sou ar ae poss for ‘zap, oc agresing 0 pay your employes lable wage I eould abs nwo ting cn endnvore that net soy, or sane wg Your ‘enuree te argae dartae hinds 2 Stokeblder Responses -Thestakeulers areal ofthe pope tected ‘bythe compan acne Tse ode employes epee eer | ‘he ude When cnadering the sakeoler dimension o eacporte scl reins, consider ow your Psi econ alec hese gro0ps. Tor ‘tampl, you might ade fo ncre your output by having em ayes work ‘mor, ty mead conser be pot hve om emo us Your 4 Volncariness osponsbiitos « Actions cat fl ve te younarines imensonar toe tt you are ot ele a do. These actos are ase in ‘nko your company lees ete cet hing 8. Ty ay e sed in “plete vles that your company holds Far example, ou nay ise ‘Gat wing nani prof th igh thing evn you ae ot euied dow.PRACTICE QUESTIONS 4, afine Manager States eed and npr lain the varios incon of mine. Dich vous manager i, alas the varius ypes of manages Woe tor ots (Prose Management () Manager eve (@ Soul Responity of Managemen Nature and Development of Management Thought tek Contents 21 Hol angen 22. Fallin of orogens tedican 1» Scale Nanogen! by Toor ‘Anive Manageme by Fey, Coron fer Oca 23. Spm Aprocch nth Rlrance a Menogamrt, Grpraon ond MS 24 Conger Aorcach + Proce Gators 2. [HISTORICAL PERSPECTIVE "Management mosh, he Wt aly te eatin of age fr rah ond ‘mucins oe and spend of corto fir re + Management i developing sence has een lang with nd in ie with he oh eFsc pale econo cients. + Me luton of management hough can be oer to have taken ace in ve sage rom peniterietines rere Organised soci, Profi reveatian, ‘Towards onlin and iat, Racer devon 1. Preise! 1+ Managemen isa ol s ma, The aarenes of he ne Sor management sls aes far tack tothe Begining of recorded Mistery. ee rile of he “aphrtes vale, a (pe of management war ele bythe pit who were wsue Deion often gh worshipped by the pope by vie oftheir atoriy ab represetates of Go The pees planted trae outes and organs the work of labourer rsa, TBlaers and waders They een Ananoed thar wodetalings Saf groops of ‘Erbes were play y temo kep records and prepare separ 2, ongaize Sci: innate onto othe evelopment of ongnistion and uname sy, ‘be Faman cable hare, The develprent ote hierarchy of autho wits {eer orantion the spesaladon of eis long funciona) ines ah (he any se ofthe aff device are slang examples of the princes of Ienagementdveepe hy te Chiro Mare than 1300 years ao, 20-7, he Teepe fhe Chinese npr cis, ore advice tothe government 0 oman of man tts 2 Een of industrial Revolution eis stage marks the bepiing of te moveren wowacds understanding the ‘ratopeal ond onde socal imltians op ehnlagal progress. Wh ‘he mat rettuon came the gusting ef toon sation a eM int mis approaches of anagem. temps Inthe diecon of deve “Cite management oes ever, agents which were nat Duk ino & hited sytem suas espera coherent pater ef hous. 4 Towards conoliation ad Codfteaton 2s stage raked the Depaieg of the woe of invert de practlesof Tanogenunt sed on satisal vl. The eas eoweuted by Tar, ‘itech Ronee. frmed the Dass forthe devant of ntmder of fecigus sich a ede surveys Bertrmonce rags, production cand Zysena, ob anja pochengealtesing, satcal conta devs, won ‘Fepliaton scape eonaling and eakven ana. 4, Recent Developments geen manage concep ar atraing Mathers ips Opertnat yomreh near progeommng. progr evan and review cecksigues (ere, we hove been dovlpe to dese odes a lds dconnaing freeing eau end contig Teel deveopment a increasing ‘pecistion hve retderedmanagerent nto igh coeplexproces. any Management Approaches "he hotory of manages an importance reads fac back a 1300 BC the Tmrearote ster of anon Faye mar records as to the importance of rasan and acintaten con be fund nthe recor aie China The (rea ele id rt jae th Inporance of maragerlfocins a the Aton, Commie Rad own cone, cure, amsratv fils and board of four Accoring to Socrates A hl separate fom Cochicalhaowldge art ‘egerince i remaraly coe to our recent anderstonng of the fictions of Attra uy oe conton mad yr managenen sient roves ‘etl iran about the inportan estore: in manasa: ence There ‘itecence of pao about nen eal andl argsminuos i the prog fe vey ee tue ht echoes developments te revlon i ras whi eeeepment In soc oration are ovolonry. Tere i 2 Srew-pot tat the canges An soca orpuanons recy conbute 10 (he tecnologia devenent whch nan cone sil RTs. EVOLUTION OF MANAGEMENT, INTRODUCTION TO | SCIENTIFIC MANAGEMENT BY TAYLOR, ADMINISTRATIVE MANAGEMENT BY FAYOL, | CONTRIBUTION OF PETER DRUCKER ‘Te conibton of ens concepts on management can be uated Brough the wos ofthe fling experts (ay Frederik Window Taylor (8561915 Sint anagem + ateton nie fit discied toware scntile methods of inrensng he ‘Merve of sanuctuagcpeation by Tayo, the aber of lente Snarapeent in the nied Soe af Arca, who endesroured Yo Ly den fei pais and a eabocte he whi af management. Hock at taken up by ater sth a8 Gant, Emeron an lbh. He Iai dow the fants of Mis pct contain t the sence of management between 1550 an I, 18, ned hw dale Stel Company en ot Mins o tee thet quent of what shoal cositute days work In 18, te etred he wpa the Bele Sel Compacy an at his Devoe eed out Ne nme expeimens en sovaing and pon Mani Sing. with deiopng Bis age payment sem. He Was) nl good ocean ut head owen eran Mindanao 1 Each eee o's workshoadbe acral nd my sued 2 Fovonch prc he best ers hou be lea¢ an hen erally ‘5 Maragerent ond abou must coperatin te produc process. 4 Depatonilanon ney nora bt went Tayler improved management rethode enphasng the concept of eek renee He developed chaque ote at don Sy, the panned ‘rods om the bas reared ana, deaged wage ieee shes Stace the deny problems af raising complex mantis, 22prado Ne pm ftps Det ‘tho mec agains he sete approach of Taylor can be cased fale 1. was dehunaniaon ofthe worker abies, His phcsophy was to Smpermcal and i laded a peyheopat epproac fo mebiaion and moan 0 personne 2 Tylor and tis flowers gave ase emphasis to prodcian management rolems, es noc eased hat the pater of management in geerl art Tore imporaot. He, tefore, ind not proce the prindles of management 2550 2. Azather reve asne Talo eth workers ar speeds up whut fname mpovenets in for lye, production mates ol eg, traning 4 rier, thas een allged hat worker wages wou not be increase ect proporan to the sdaitnal protcioty exe by te workers, ‘hm he ene proved oo arslyonelde. 5, Theresa ako ea tendency to pve sch claeetention to dt that the owe aspects and ager factors nds are veo + burt heeviom tine shave eeniiemanagumentis an alms screed ‘lizpty of manapret, Sore of leentie work, etablsnen of Donne! departs standards, Rave hen adept by Busnes irs fc rots buh ae approsch of Tyr sem considered one (a) teary ayo 8411895" AAminseatve Management es bee considered a the el ihe of neern manageent. le was & Prech ncn anégodunte 4 aing engine in 1, I 108 Pye conebuted is ameus ‘nce epcet o management erate. From 1000198 ere ‘vas no sigan contin the management erature, Fayots WegS Wee Fin pushed in 1908 in Freeh, bo unfornatey, up co 198 wa ot arse ino Enh is eas were espn ae dat n 1925.1 was only in 1929 hat ‘hs moongaph va rant i nah 1+ raya funtion) ape i tema arly ofthe proces of management tsa ful exeratve be fund da al he ates of Industral undetaling ‘Gate be sed in sx oops as elles (0 Teckel profaeo, ) Coemerit Cheng, sling ant exchange, (2) Feanealpimam we of cap, Seucty (Groweon of propery) Accounting Gnchdng sain, ©) Management (Glanning organising, commanding coordinating canting. sd deme ef age ag ‘+t explained the base canes in the manent proces same panning, axing, command carat nd oti hae pe ay at ‘+ According Fy following are the bai pico of manageren Divison af werk,| Delegnton of authority and reapensiy, Discpn, Mae a socal eter, ni ofireion, ‘onualsaton swt, arses oftatment Saban ene of peso, Team spint ant 10. Remuneration of peone ‘+ Fayed alr sessed thar manages ahold posses phil sna mie duets and toatl quae conte lain perstns of eases emer, ‘Gealiies Description yin: | el vigor - ‘Menta Aly understoand an jpeg Educational | Gaeal sant ith nites ot belonging xtaivay w fans pera = einai: | Pecuar ohe fnction and eperience ary rom th work paper + Tay forthe lt ing, aoe tat managment ran be i sl be tug ie femphased the molaen concn of idl tag tecugh is wings The nts path ep be oe gl 8 ee ys pd he © (© Contribution or eter Drucker {5+ Among he cntemperaryanagement thinkers, Peter Drucker etshines all He hes ‘arte experience and bockground which inci pyc sag, lw and Journalism. Though hs cnsutancy agent he his cepa an insight ‘tanapelproblems. He ha writen many hooks and papers THe more portant ‘books ate The Practice of Managsnene C195, Mneding by Ret USED, The tive Excite’ (987, The geo Dasninliy 96) and Management Tks spon and Paco C99 Therain cenributons Fete Drackar ax sty LM. Prt te a ls A Nature of Management: Drucker i agin Bareuee mnnaenet nd has ‘nphnsed manage th rete an inovatie characteris. The hse 5 __abiecie ot managment io twee onan novation The tne ianis quero may nde devon fe ns comting of Seatpost te ie een a exalt seit ars cnt ot noe, hs Cate mAnAgaTe 8 ‘Eepne owe ars rte 2 Managemen Fens: Deck one ha managment eon 98 Matin i hes no incon itl, and no excels He se reefer tang Acorn tere ate thee ae oes of 3 mech Ne must pee wo cove te tan 10 mes eerie eho see rps ad on of he on, weer alte plore 4 Onguneaton sires Drs as scribe brea UCT 8 ang Cer gytntonal eecHey, seld e pae, He as ened ‘stoma ee oten ani rans sacar. Tee Ener SELES Seanse tr periranes, 6) eld coma he eet pobie EN irope ety se fe tt ake ps the aig 28 ein ttomare's top waagers rng rao mange hl ie young 4 feteralam: The concep of fern has been arenes Uy Drude cee contain conrl ina dcentaied Scart Drenalin scar beyond te dation ory, Hts ee ton nse orrag pee 5, Managemen by Objectives: rieert met imporantcnoutions 16the SHRAET ornament rangement y Oectver CEO He ined RUM it st apo efter brn med ech which at Den Pere aanupneat by Rea HO ines mebod of planning, sine seed pence prose moe. Aang Dror, 0 “Stenson bu py ef ome 4 Dnna Changes Dither ho nd rp hangin sey eee Pra eon even hou Des ot est cae be es seein ter gender ngs en mas i Nora, me seer tin essed be oan Dt a erp ge Since WY ge craig a soe, hnan ssl ere pony ‘Sheets dang anak he challenge of asin or be (SYSTEM APPROACH WITH REFERENCE TO MANAGEMENT, ORGANISATION AND MIS. {Ta teoy he managers at eavroneatat intents mst Be conser. ‘poss the managers to ross fhe concep of inerdependsnees of wanaus rata as 23 tay hi spn ino ening he ato etn ang te ‘ru cnponn etn ato cnr arse «Se inpran aden of be em apn ae Choe Rand Gog tant Habe Sines. foe ara of apo an Srtin ale soem compo of ow eran pr a Sree pons and wash pwn tan pon ie of er Srp ars hope rca wine hp sone noe «econo ota prt Pete ng theming ay fling Ge nition wk The ‘penny rons rong pc manager pes + Telit een spon ne FP geomnn pitt dnt bvoul and unine sds hl ey fet nt tye oft ominous, Wher {ts pach em he wa enue bear prc ephasiee pop’ and te quantene apron emphasise mathemati Scone + tn abit one manent eps ite eatin poe ng pray ene cot ago sl se They spe a nyo Rats! ses nx ape cry pc none Sm tach he ews aan [2a [conrincency APPROACH {ihe contgucyapponeh trues at CEER santas and cna gue Giese menage areas i alds he vew BOs, GUE ONE OF Sree awk rly nen ig in ay et pee er ‘ecoring tote aves os peroaeh, he management pine ah cone teri vho en oe url apples uner a enon, in ter wars there no one best way of Cong ings une ll coon. Matec an eau wih ae gneve more oatn may ere ater sartons ‘conto of catgeny sport ae 1 Mecanngency pproac sens tbe a giant an dhe east hao IonagementKontege henselae elas on appapiatenec of nent ine ion leg tt creo enon and dec an sama pope fmouvdonal poceses to per the donand ofthe stoxio” im Caching Slevin so ne ety i nai neeed ee eer hot 2s apparent from the above aszson tht the contingency appro is wide angi apply in eransatons and management beeee every anager 1 recused with epariie sdevelopalerrative aurea. ‘Thelimtatons ofthe consingency approche 1th contingency apranch fr compromiBetween the tam approach anda prey stuton perspective. 2, The managers experince Ally in aisng stuns and covering tropite maogenent cago inte bees of mete esearch eves th generator for untersanding the Devin of he ation. 4 ttse pra apprase tot Ding suppres Wy 2 mach gud sheoeica Andconcepal amen ‘edavioural Management Theory :1R ApproschBekatourl Science Approach In ort he css management they whieh vewedergniston an jobs fiom a mectonste ew poi, tw Baavcural Management Theory placed Rach ‘nore cpa cr sda tte bovis an nthe group process, Ti {hol ans bes upon palit ofthe soca scenes, partir socom, ‘pvaloy scl pyolg ad sonetines ever athropsey. Prominent chor to this movement were kon May, Abra Mish and Druga crop ‘Tisapenach 2 ised onthe arog conscton hat sce management dpe fn > anager ably to undertand werk, as well a» pope with ifeent Teck nes, petvopon nd personally. Teun ts appcach of manager he hua fat ats central co “Tbapenach can en nw pase: ‘Buman Relation Moverent preach): i vfman elton vere woe 9 remsreabeatempt os he par af management owner for ing manages one sna temples Peet + Bion Mayo, Mary Feta Folet and Douglas McGregor have been the ain +The buna reltne npposch basally as at proving a High dere of ‘Stnecton and motton troggh improves working constins, se of ernisinand sense of ee, ehavnarl Slane Approach: Ts appcich lo known tbe rganatonal beara approach’ Tiss {ter decpinaryapcoah of ain human betaou conn of pha srk dels wth human bekviout, socio Ealing wt he Behavior of 38 [aaa in groupe and athoplogy wich» dy of the py, legal = nd cura arses along he ebvou nda «manera oon + Mis werceh na a sitet tmp on se man mage cy ‘cheese exptang uy empeerbhave oy co + This prone was deve vr Bebra scene uch Dogs ‘Mcp aban cnn Baran ots ae ete Sinan, ‘+e Bewiouralaprehstumes a pole are Ey to pou and ‘chin, work tn ab oe py tis ott Rute e rtm, sat it pend o td rg sak ttn ov ntaton esa ermine enlgees neds ‘+ Treznonot te bhi magenen ey ate (0 pes inpaan igh nt maton gy dans and inter-personal processes in organisatins. oa {© rvs orsen meget tron on se procs. (© Watenges evel employes re tt td fs he eet at employees are valuable resources “st + Thetintatane oft ar asagemet hey (9 te caplet a he mes bein aks peo fein ‘tbe . a (9 May tart cnep cul te apd nthe epson ‘ReesesbecaecfUrroacnceonthe pr fie manages (© The ang fehl cles in eou ete comma 6 Be rot tanger a wes ante Managemen Scene spre ‘der his ppoch, denice beh nen of manage tment ey ep 1 eter w anayn sao oe: pen ng wenegemen mathemati tse ae ic. The tan serch uae ma a ‘Sea of see Sains egnng aerate eee eee nove res quate efor mage ei Ta sppse Ste calla ungert Sete pyar ot operons rare orate Sones ‘reenact fs oprah a fats Nee a tig 2 Orginal exc depencs poe Gey managerial eons 2 A protien is epesed i frm of «guatiade of mathe mode coming mathe ss an aon 4 The erent varies in mangumet canbe quand an expres in he form ofan equates Sasoso ut opr ope The model usd w simulate te problem shown in syle frm athe relevant Tee eae he roe ana te ierelatoshp Bete he. «aot emer bean tbe we in mit operate diag the Seed Wert Qezrmion rene area begon wth ol ung and ater of several We ISS ecu ihe games Door, grag thes, Smog, ey, saps ene ured, management information sme and Lowa ogra were developed fr making ronal eons eoenr aire noble events hae ade role contin in he ld of eer Son ue several famous oaks Hie Administra Behaviour, Secs he aagerent becom, Poe AMSEC oe Ged aunzation os cmp nework of econ) proces a oniers Samen define encngmos with aagenent He ao pes the CORES of (Sunde oe ae admins a care meh per, Foes and Reber Skat, hve cna 1c tepec ee ani epronch has provided sharp ok fo ratinal dct mang The De ean alotcn, evaes praciarg manages t2 dscver iificnt aa ey nuk coir Tis aproah pols ratnal bse fr ‘ate deen wih precsian and peretn ener cay aad n planning and rel aces, Bult nt conan Sh ae anni where sce ae hasan hen weil 9 a ach ac take he fl ew of DATED « Mlenenenr noch more un deconalng, Moree, operations, estar al econ can rely suet et posse aerate Te ia a no agent a expercce beg Quantaie equ an en terplomet rier than subst x nnagemet PRACTICE QUESTIONS. 1. Deb h evtios of management tho 1 Me socunie management? Wha fas were reponse forks? 5 dinars me bse pens of inte management OY? 4 Epi thesitem ot appandh of Menage £5) ener the main contin of ese Drake, tapi abet Adminitrative Management Fva {0 ary Taps Ades Manazeeat (t)Betviurat Mazagerent R09 {@) Menognee xen APRN Decision Making Contents 2 ten 22 Date. Mating Enna! ney, Undo Rk 23 Typeef Dacion Dacor king Pots ond Tele 3.4 India v6 Grove Dscion Hang 25 eet Seed on Piet Ry 2 Feces esis Decsomaaling ander Cosi, Une 3.1 [INTRODUCTION >in on np hn aaa ake in Soe vevan toy oy sn fae cas bt (0) Rath highet batty of sco eectvnes and 2) ath oar gh dey ayn vas anon Senna sce ev ot ei tera {tom aan ha Da tg a ‘sce On yD oc da ey ae Sed ey tbe a a st enn, i nr sf erent it nn re con aks Th velcs on pee se an fs cope ‘rules or culture law, best practices and so forth. a Daction mang te rc face reigned un abou ‘sateen ares ci be made rm arene tbo. “ie dean sires the infomation erg fncon of sion mig ‘Boul bene fee tat sneer eeaced ahr ha eae Very fo ie)