Avon Rewards Programme Terms and Conditions

General:
1. This programme is open to all Representatives and Sales Leaders.

2. You may not purchase on another Sales Leader/Representative’s account.

3. All returned products will be credited to the Representative/Sales Leaders

account and deducted from the personal award sales total in the month of
claim, or, if applicable the first month of the following quarter.

4. Any orders placed on or after the quarter end date/ invoice cut-off date will not
be included in your sales goal amount. The exact date of the quarter end will be
communicated in 2023.

5. The programme and these terms and conditions may be changed or

terminated, in full or in part, by the Company, at our discretion, and if we do so,
we will announce our decision using communication methods that we
determine will reach most potential participants.

6. The Representative/Sales Leaders account details held by the Company will be

used to measure the results. Participants are responsible for ensuring that all their
details held by the Company are up to date.

7. Levels status achieved in each quarter will carry the associated benefits into the
next quarter.

8. The awards will be earned on the basis of the personal award sales in each
quarter as set out in the brochure.

9. Achievers have a quarter to move up a level within the programme and will
receive the benefits and rewards in the following quarter.

10. The benefits of the programme is not transferrable or negotiable nor may it be
exchanged. The Company however reserves the right to substitute the
programme/programme benefits, for an article of comparable quality and
value.

11. In order to be eligible for rewards/benefits, Representative/Sales Leaders must still

be actively engaged as a Representative/Sales Leaders and their accounts must
not be overdue at the time they are awarded their prize/award. If an account is
overdue at the time when the results are calculated, the Company may at its
 discretion withdraw the award.

12. The Company reserves the right to disqualify Representative/Sales Leaders,

withhold or cancel any status awarded or personal award sales, in the event of
non-compliance with these terms and conditions or if the Company deems, in its
absolute discretion, there to have been any malpractice or manipulation of
results in order to achieve the programme levels throughout the incentive
period.

13. Representative/Sales Leaders are required to uphold the Company values at all
times, including in relation to this programme.

14. In the event that the Representative/Sales Leaders becomes a Sales Leader
during the year, they will not be excluded from qualifying to be in the
programme based on their personal award sales.

BENEFITS:

15. When a Representative/Sales Leaders qualifies for the first time in a level, the
Representative/Sales Leaders will be eligible for first-time achiever gifts:

a. Bronze, Gold and Silver first time achievement benefits will be allocated
once-off and delivered with the first order in the following quarter.
b. Platinum or Platinum Elite members will be allocated monthly gifts for the
quarter provided that they continue to stay in the Platinum or Platinum
Elite level.
c. Should a Representative/Sales Leaders move from one level to another
within the quarter, they will only be eligible for the first-time achievers’ gift
for the highest level achieved; eg. If a Representative/Sales Leader is in a
bronze status at the beginning of the quarter, moves to a silver status
during the quarter and ends on a gold status at the end of the quarter,
the Representative/Sales Leader will received the first time achievement
benefit for the gold status.
d. All first – time achievers will be invited to the Master Classes tailored for the
level achieved.
16. In addition, Representative/Sales Leaders will also be eligible for benefits laid out
in the Avon Rewards booklet for the level.

RULES:

17. Representative/Sales Leaders’ can move between levels based on the below
rules
18. Level Movements:
a. Existing Representative/Sales Leaders (LOA 4+) achieve a level after each
calendar quarter (M03, M06, M09, M12) Depending on quarterly award
sales.
b. New Representative/Sales Leaders (LOA 1-4) will automatically qualify for
Avon Rewards on completion of Representative onboarding period, will
achieve a level upon achieving LOA 5 and based on cumulative award
sales of first 3 months e.g., if the Representative/Sales Leaders achieves
LOA5 in August promotion happens then and they maintain their levels
until end of September when this is recalculated.
c. Representative/Sales Leaders who have not achieved a level will move to
the lower level based on their personal award sales after each calendar
quarter (after M03, M06, M09, M12) pending on cumulative quarterly
award sales.

19. Reinstated Representatives/Sales Leaders

Representative/Sales Leaders reinstated during a quarter where a level was

achieved in the previous quarter, will be allocated their previous level.
Representative/Sales Leaders reinstated during a quarter where no level was
achieved in the previous quarter, will be allocated to the lowest level of the
programme.

20. Dual Membership and or Leadership

a. Representative or Sales Leader may be part of Avon and Justine Rewards

and will therefore receive the benefits of each rewards programme
accordingly.
b. Representative or Sales Leader will be subjected to the terms, conditions
and rules of each rewards programme respectively.
c. The Company reserves the right to disqualify Representative/Sales Leaders
from either or both rewards programmes, withhold or cancel any status
awarded or personal award sales, in the event of non-compliance with
these terms and conditions or if the Company deems, in its absolute
discretion, there to have been any malpractice or manipulation of results
in order to achieve the incentive levels throughout the incentive period.

Rewards Plus

21. Eligibility:

Avon account holders are automatically eligible to participate in Rewards Plus

provided that:
 a. They are on a Silver, Gold, Platinum or VIP rewards level
b. The account is not removed/inactive; and
c. The account is in positive standing with no overdue balance on account.
d. Avon may, in its sole discretion acting reasonably, remove an account
holder’s participation in the Rewards Plus Platform if the relevant account
is removed, inactive, closed and/or terminated by Avon, or if the account
and/or the account holder is not in good standing.

22. Earning of Rewards Plus:

a. The account holder will earn Rewards Plus based on completing

challenges set out at the beginning of each month. All challenges
communicated for the specific month will need to be achieved in order
to qualify for an additional 3% of that months award sales.
i. Challenge 1: Increase awards sales versus prior month. Prior month
award sales will be based on the Representatives prior campaign
invoiced order awards sales above minimum order value (MOV) of
R625, The award sales target is calculated using prior campaign
invoiced order plus R1. Where the Representatives previous
invoiced order is below MOV, the award sales target will be set to
R626 (MOV + R1).
ii. Challenge 2: Place an order on Avon ON – The Representative will
need to place a minimum of one order on Avon ON to qualify.
iii. Challenge 3: The Representative to Include the communicated
amount of the product focus in their order to qualify. The product
description and quantity of the product focus will be
communicated on the Avon website, Avon ON, My Avon Office
and Anele.
b. Monthly Rewards Plus Top 10 Outstanding Achievers: The account holder
can earn additional Rewards Plus if they rank amongst the top 10 highest
achievers within qualified segment on the Rewards Plus platform.
c. Quarterly Rewards Outstanding Achievers: The account holder can earn
additional Rewards Plus if they rank amongst the highest achievers within
their qualified level on a quarterly basis based on sales required.
d. Avon can award additional Rewards Plus based on its discretion.
e. Rewards Plus will be allocated to the account holder by the second week
of the new month.

23. Removal/Reversal of Rewards Plus:

Avon may refuse to record and/or honour, it may cancel and/ or reverse any
Rewards Plus earned if:
a. the Rewards Plus were allocated in error and/or as
 b. a result of fraud or pursuant to any illegal, ineligible or unauthorised
activity.
c. Avon is of the reasonable opinion that there is abuse of the Rewards Plus/
Rewards Plus Platform.
d. The account holder has been removed from Avon after being inactive for
12 consecutive months.
e. The account holder has not used/redeemed Rewards Plus earned within a
6-month period from date of allocation; and/or
f. The account holder has redeemed Rewards Plus allocated in error; the
Rewards Plus will go into a negative balance until the account holder
earns Rewards Plus increasing the balance into a positive balance.

24. Rewards Plus Availability:

a. They are a registered Avon Representative/Sales Leader.

b. Rewards Plus will not be available to redeem if the account is has been
removed from Avon

25. Redemption of Rewards Plus:

a. The account holder can redeem Rewards Plus on the following platforms:
i. Online, via the Avon website (www.avon.co.za)
b. The account holder will bear all risk and liability for any reward received in
terms of the Rewards Plus Platform and to the extent that there is any
dispute regarding any reward, such dispute must be settled between the
relevant partner and the account holder directly.
c. All non-SA account holders (Namibia, Botswana, Lesotho, Malawi,
Mozambique, Swaziland, Zambia & Zimbabwe) will only be able to
redeem towards Avon Credit and Avon Products.
d. Avon Credit: Once successfully redeemed, credit in the account will
reflect within 2 business days (excluding weekends).
e. Avon Products: Once successfully redeemed, product will be added to
the account within 2 business days (excluding weekends). Once loaded
onto the account – the next invoiced order will include the Rewards Plus
Avon Product in the delivery.
f. External vouchers: Once successfully redeemed the SMS with the voucher
code will be received within 5 business days (excluding weekends).
g. Rewards are subject to availability and in accordance with such
restrictions, limitations, rules, procedures, charges or exclusions as may be
applicable from time to time. The account holder will be obliged to
comply with the partner’s own terms and conditions (as may be
applicable) with effect from the redemption date.
h. The account holder must ensure that he/ she is familiar with the Rewards
Plus terms and conditions of all partners and is responsible for any cost,
 charge or expense incurred pursuant to the redemption. Partners’ terms
and conditions regarding redeeming rewards may vary. Each partner’s
terms and conditions are available on their website.
i. The number of Rewards Plus required for a reward may be varied from
time to time by Avon in its sole discretion by reasonable prior notice.
j. The account holder accepts that Avon will not be obliged to redeem any
Rewards Plus that have been earned in respect of any qualifying sale or
qualifying level, if the redemption request is made after inactivity, removal
or closure of the account.

26. Transferring Rewards Plus:

a. The account holder cannot transfer Rewards Plus to another account

holder.
b. The account holder is not entitled to sell, issue, exchange or barter
Rewards Plus for cash with any third party.
c. The account holder may not reverse, cancel or amend a redemption
request once redeemed.
d. The account holder is not entitled to reverse, exchange, barter or sell a
reward, or claim a refund for a reward, nor will the account holder be
able to convert any reward back into Rewards Plus, regardless of whether
the reward has not been used or has expired.

27. Existing Premium Points Platform and Balances:

a. Premium Points platform will no longer be functional/accessible from 31
March 2024.
b. All available balances as at 31 March 2024 will be transferred over to the
new Rewards Plus platform by 01 May 2024.
c. All Premium Points balances moved over to the new platform will carry a
new expiry period of 6 months from date of allocation onto the new
platform.
d. If the balance is not utilised within 6 months, the balance associated with
premium points will be written off automatically and you will no longer be
able to utilise them.