Questionnaires With Logo

CAGAYAN STATE UNIVERSITY SANCHEZ MIRA
Dear Respondents,
Warmest Greetings!
The undersigned are conducting research study titled “ASSESSING THE

EFFECTIVENESS OF BRANCH MANAGEMENT SYSTEM IN BUSINESS
OPERATIONS OF PERSONAL COLLECTION-SANCHEZ MIRA BRANCH”.
The researchers earnestly solicit your kind attention and cooperation in filling up the
questionnaire because they believe that your responses will greatly lead to the success of
this study.
Please be assured that all your responses will be kept confidential.
Thank you very much.
Very respectfully yours,
BABY DHAL D. CORTES

Researcher
MARY GAY P. GUZON

Researcher
ERIKA G. LAUD
Researcher
KATRINA MAE L. OBISPO

Researcher
SHAINA MAE M. TAGUBA

Researcher
Noted:
IMERINCIANA MITAM A. AQUINO, CPA, MBA
Research Adviser
SET : DEALERS
BS in ACCOUNTING INFORMATION SYSTEM
SURVEY QUESTIONNAIRE
PART 1: The purpose of this section is to obtain demographic data related to you as a
participant in this questionnaire.
Instruction: Kindly put check (✓) mark to the option that applies.
Name (optional):__________________________________
Sex: Male Female
Age: 20-30 31-40 41-50 51-60 61 and above
Personnel's Position:
Dealer Employee
Years of Experience at Personal Collection
less than 1 year 6-10 years
1-5 years 11-15 years
Number of years being a dealer
PART II: This section is about the Effectiveness of Branch Management System on
Business Operations of Personal Collection
Direction : Please indicate your answer by a check ( ✓) mark in the box that corresponds to your
answer.
5- Strongly Effective
4- Effective
3-Neutral
2- Ineffective
1- Strongly Ineffective
A. INVENTORY
QUESTIONS 1 2 3 4 5
(Strongly (Ineffective) (Neutral) (Effective) (Strongly
Ineffective Effective)
)
1. The Branch Management
System used by Personal
Collection consistently
maintains accurate inventory
tracking.

System provides regular
updates on inventory status.

System contributes to
minimizing inventory
discrepancies.

System effectively manages
inventory, enhancing
efficiency.
B. PROCESS OF ORDER
QUESTIONS 1 2 3 4 5

)
System simplifies the order
placement process.

System used by Personal
Collection makes order
placement convenient.

System ensures prompt order
fulfillment.

System demonstrates
efficiency in order placement
using their system.
C. COLLECTIONS
QUESTIONS 1 2 3 4 5
)
9. Personal Collection helps
effectively manage and track
collections or payments.
10. Personal Collection offers

clear visibility into
outstanding payments and
overdue accounts.
11. Personal Collection

improves dealers' cash flow
by expediting the collection
process.
12. The payment process is

simplified through Personal
Collection's system.

PART III: This section is about the Effectiveness of BMS and PC net in relation to Personal
Collection’s Business Operations
Direction: Please indicate your answer by a check (✓) mark in the box that corresponds to your
answer.
4- Effective
3-Neutral
2- Ineffective
QUESTIONS 1 2 3 4 5
Ineffective) Effective)
1.Since the branch transitioned
to the BMS, I noticed a change
in the speed or efficiency of
order processing.
2.The accuracy of my sales and

commission information has
improved since the BMS
implementation.
3. I noticed improvements in
the branch's ability to address
customer inquiries or concerns
after implementing the BMS.
4. The BMS has contributed to

an improvement in my overall
satisfaction with Personal
Collection.
5.Since the switch to the BMS,

I didn’t experience any delays
or errors in my order
processing that I experienced
before.
6. The branch's transition to the

BMS doesn't cause any
confusion or disruption in my
usual communication or
business practices with them.
7. I noticed improvements in
the overall responsiveness or
efficiency of the branch since
the BMS implementation (e.g.,
faster turnaround on product
availability, more streamlined
communication regarding
promotions).
8.BMS offers better

functionality and features for
processing transactions and
managing customer accounts
compared to the PC Net.
9. The user interface of BMS is

more intuitive and user-friendly
compared to PC Net.
10. BMS integrates more

seamlessly with the workflow
and operations of my business
compared to PC Net
11. BMS increased satisfaction
and support for my needs in the
business.
12. BMS enhances my

productivity and efficiency in
managing my dealership
operations.
Dear Respondents,
Warmest Greetings!
The undersigned are conducting research study titled “ASSESSING THE

EFFECTIVENESS OF BRANCH MANAGEMENT SYSTEM IN BUSINESS
OPERATIONS OF PERSONAL COLLECTION-SANCHEZ MIRA BRANCH”.
The researchers earnestly solicit your kind attention and cooperation in filling up the
questionnaire because they believe that your responses will greatly lead to the success of
this study.

Please be assured that all your responses will be kept confidential.
Thank you very much.
Very respectfully yours,
BABY DHAL D. CORTES

Researcher
MARY GAY P. GUZON

Researcher
ERIKA G. LAUD
Researcher
KATRINA MAE L. OBISPO

Researcher
SHAINA MAE M. TAGUBA

Researcher
Noted:
IMERINCIANA MITAM A. AQUINO, CPA, MBA
Research Adviser
SET A: EMPLOYEES
SURVEY QUESTIONNAIRE
PART 1: The purpose of this section is to obtain demographic data related to you as
a participant in this questionnaire.
Instruction: Kindly put check (✓) mark to the option that applies.
Name (optional):__________________________________

Sex: Male Female
Age: 20-30 31-40 41-50 51-60 61 and above
Personnel's Position:
Manager Employee
Years of Experience at Personal Collection
Number of year using the system
Number of years employed
PART II: This section is about the Effectiveness of BMS on Business Operations of Personal
Collection.
Direction : Please indicate your answer by a check ( ✓) mark in the box that corresponds to your
answer.
4- Effective
3-Neutral
2- Ineffective
A. INVENTORY
QUESTIONS 1 2 3 4 5
(Strongly (Ineffective) (Neutral) (Effective (Strongly
Ineffective ) Effective)
)
System (BMS) accurately tracks
inventory levels.
2. The BMS provides accurate

information about available
stock, facilitating timely
replenishment.
3. The BMS assists in minimizing

inventory discrepancies and
stockouts.
4. The BMS positively impacts

inventory management processes.
B. PROCESS OF ORDER
QUESTIONS 1 2 3 4 5
)
1. The branch management
system streamlines the process of
order placement.
2. It is easy to access and

navigate through the system for
placing orders
3. The BMS facilitates quick

processing and fulfillment of
customer orders.

4. The BMS enhances the
efficiency of order processing.
C. COLLECTIONS
QUESTIONS 1 2 3 4 5
(Strongly (Ineffectiv (Neutral) (Effective) (Strongly
Ineffective) e) Effective)

system aids in managing and
tracking collections effectively.
2. It provides clear visibility into

outstanding payments and
overdue accounts.
3. The system helps in improving

cash flow by expediting the
collection process.

system contributes positively to
the collections process.
PART III: This section is about the Effectiveness Level of BMS and PC net in relation to
Personal Collection’s Business Operations
Direction : Please indicate your answer by a check (✓) mark in the box that corresponds to your
answer.
4- Effective
3-Neutral
2- Ineffective
QUESTIONS 1 2 3 4 5
)
1. Switching from PC net to

the BMS, the ease of
processing transactions
improved.
2. Compared to PC net, the
BMS provide me with more
relevant data to perform my
job duties.
3. The BMS helps me save
more time on tasks compared
to using PC net.
4. Since implementing the
BMS, my ability to track
inventory levels become
more accurate.
5. Compared to PC net, I
believe the BMS allows me
to offer better customer
service.
6. I consider the BMS a
valuable asset in my daily
work at Personal Collection.
System (BMS) is user-
friendly and easy to navigate.
8. Compared to PC Net, the
BMS offer new features or
functionalities that I find
valuable.
9. The reporting and
analytics capabilities of BMS
are more comprehensive and
useful compared to PC Net.
10. Since the implementation
of the BMS, the overall
efficiency of the branch
improved.
11. The branch has better
control over inventory levels
since switching to the BMS
12. The communication

between branch staff and
headquarters improved since
the switch to BMS.



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CAGAYAN STATE UNIVERSITY SANCHEZ MIRA

The undersigned are conducting research study titled “ASSESSING THE

Please be assured that all your responses will be kept confidential.

Thank you very much.

Very respectfully yours,

BABY DHAL D. CORTES

MARY GAY P. GUZON

KATRINA MAE L. OBISPO

SHAINA MAE M. TAGUBA

Sex: Male Female

Age: 20-30 31-40 41-50 51-60 61 and above

Years of Experience at Personal Collection

less than 1 year 6-10 years

1-5 years 11-15 years

Number of years being a dealer

less than 1 year 6-10 years

1-5 years 11-15 years

2. The Branch Management

3. The Branch Management

4. The Branch Management

BS in ACCOUNTING INFORMATION SYSTEM

6. The Branch Management

7. The Branch Management

8. The Branch Management

10. Personal Collection offers

11. Personal Collection

12. The payment process is

BS in ACCOUNTING INFORMATION SYSTEM

2.The accuracy of my sales and

4. The BMS has contributed to

5.Since the switch to the BMS,

6. The branch's transition to the

8.BMS offers better

9. The user interface of BMS is

10. BMS integrates more

12. BMS enhances my

The undersigned are conducting research study titled “ASSESSING THE

BS in ACCOUNTING INFORMATION SYSTEM

Thank you very much.

Very respectfully yours,

BABY DHAL D. CORTES

MARY GAY P. GUZON

KATRINA MAE L. OBISPO

SHAINA MAE M. TAGUBA

BS in ACCOUNTING INFORMATION SYSTEM

Age: 20-30 31-40 41-50 51-60 61 and above

Years of Experience at Personal Collection

less than 1 year 6-10 years

1-5 years 11-15 years

Number of year using the system

less than 1 year 6-10 years

1-5 years 11-15 years

Number of years employed

less than 1 year 6-10 years

1-5 years 11-15 years

2. The BMS provides accurate

3. The BMS assists in minimizing

4. The BMS positively impacts

2. It is easy to access and

3. The BMS facilitates quick

BS in ACCOUNTING INFORMATION SYSTEM

1. The branch management

2. It provides clear visibility into