MG 312

Organisational Change and

Development
COURSE OUTLINE
1. SEMESTER/YEAR: Semester 1, 2024
2. MODE OF DELIVERY/LOCATION: Online at Campuses (C)
3. PRE-REQUISITES: Any 2x 200 MG courses
4. COURSE COORDINATOR: Dr Narendra Prasad
5. TEACHING TEAM
Name: Dr. Narendra Prasad Course Tutor: Not Applicable
Office: Falekau 102A
Phone: 3232150
Email: Narendra.prasad@usp.ac.fj
Consultation Times: Please refer to the
Moodle shell.

6. LECTURE TIMES & VENUE:

Past recorded lectures for the course will be posted in Moodle on weekly basis. No
lectures and tutorials is scheduled for this course.
7. EMERGENCY CONTACT
Name: Susan Tafuna’i-Mani (School Secretary)
Phone: 3232137
Email: tafunaimani_s@usp.ac.fj

8 COURSE DESCRIPTION
Organisation development is a planned change process to meet individual and
organisational needs using behavioural and organisational science theories and
techniques. The objective of this course is to provide students with the knowledge and
tools to help organisations develop a vision, to conduct a diagnosis of individual, team,
and organisational problems, to make an intervention plan, and to evaluate an
intervention. To meet this objective, we will explore the nature of the planned change
process and we will have an in-depth look at behavioural and organisational theories and
techniques which can be used to stimulate individual, group and organisational
development.

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9 COURSE LEARNING OUTCOMES
On successful completion of this course, students should be able to:
LO1 Explain different perceptions of change management.
LO2 Analyse the major concepts of organisational development and organisational
transformation.
LO3 Assess different leadership approaches and the planned process of interventions
in a changing environment.
LO4 Apply organisational development perspectives to the organizational design,
management of people, processes, strategies, and structures in a changing
environment.
LO5 Evaluate the effectiveness of organisational transformation as a response to
unpredictable and chaotic change.
LO6 Assess the possible directions of future global changes and their potential
implications for organisational development.

10. GENERIC MPAD PROGRAMME OUTCOMES

Students will be able to:

PO1 Collaborate effectively in the practice of management and public administration
in organisations in the Pacific Region and global contexts.
PO2 Apply critically key principles, theories and concepts of management, public
administration, international business & marketing and human resource
management/ employment relations to practical scenarios in a range of contexts.
PO3 Conduct research inquiry and analysis according to discipline appropriate
methods and conventions.
PO4 Communicate effectively in a range of organizational contexts including cross-
cultural contexts.
PO5 Solve problems and challenges innovatively in management, public
administration, international business & marketing and human resource
management/ employment relations in a range of contexts in the Pacific Region
and internationally.
PO6 Demonstrate ethical and professional conduct in all aspects workplace and
scholarly contexts.

11 GRADUATE OUTCOMES
The USP graduate outcomes are as follows:
1. Communication: Graduates will be able to communicate ideas clearly and persuasively
in structured formats using language and other modes of communication that are
appropriate for context, audience and specific disciplinary conventions.
2. Creativity: Graduates will extend boundaries of current knowledge in a particular
discipline or profession.
3. Critical thinking and quantitative reasoning: Graduates will be able to evaluate multiple
perspectives and arrive at a reasonable independent judgement based on evidence.

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 4. Ethics: Graduates will demonstrate a commitment to high ethical standards in scholarly,
professional and socio-cultural practices.
5. Pacific consciousness: Graduates will recognize the cultural heritage and diversity of
Pacific societies for sustainable development in a contemporary environment.
6. Professionalism: Graduates will demonstrate the ability to carry out tasks to acceptable
standards within their profession and occupations.
7. Teamwork: Graduates will work together in a respectful and collaborative manner to
complete tasks within teams to achieve an outcome.

12 COURSE CONTENT
Week Focus of each week Focus for each week Chapter
1 Introduction to organisational development 1
o Organisation development and organisation transformation
o Historical context of OD and its future.
o Assess the environment of OT
2 Understanding change 2
o Evaluate the theories of planned change.
o General model of planned change to current situations.
o Summarise and assess the relevance of the different types of
planned change.
o Analyse planned change and construct a contemporary
definition of planned change.
3 Leadership and the role of the change agent 3
o Role of organisation development (OD) practitioners.
o Characteristics of an OD change agent.
o Developing a contract between change agent and client.
o Advantages and disadvantages of internal and external
change agents.
o Importance of professional ethics in change management
4 Managing resistance and organisation culture 4
o Complexity of resistance to change and apply the varying
perceptions to contemporary change management
situations.
o How resistance comes about and assess the effectiveness of
various approaches to the management of resistance.
o The implications of, the five key values that describe national
cultures.
o Cultural context and economic development affect
organisation development (OD).

5 The process of organisation change 5

o Steps in the process of organisational change and apply them
to current situations.
o Methods for designing change management processes and
assess their relevance in the contemporary environment.

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 o Kinds of processes used in the implementation of change.
o The feedback processes for implementation and evaluation
of managed change programs.
o Assess the concept of institutionalisation of change.
6 Organisation development and change 6
o The need to adaptively design and develop new organisation
strategies.
o Explain self-designing organisations.
o Learning organisations.
o Goals and outcomes of knowledge management in changing
organisational environments.
o options for designing and building organisations for change
7 Organizational development interventions: People and Process 7
o Individual and group performances
o Performance management Systems
o Goal setting
o Performance Appraisal
o Reward Systems
Mid Semester Break (13 – 21 April)

8 Organizational development Interventions: People and Process 7

(continued)
o Interpersonal Process Approach
o T- Group
o Third Party Intervention
o Team Building
o Organisation Process Approaches
9 Organisation development intervention: Strategy and structure 8
o Organisational and Environmental Framework
o Environmental dimensions
o Open Systems Planning
o Assumptions about organisation- environment relations
10 Organisation development intervention: Strategy and structure 8
(continued)
o Trans-organisational Development
o Restructuring organizations
o Downsizing
o Re-engineering
o Work Design- Engineering, motivational and sociotechnical
approaches
11 Organisation transformation and change 9
o Transformational change.
o Nature of transformational change.
o Integrated strategic change.
o Organisational design.
o cultural aspects of change and organisational design

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 12 Change in a chaotic and unpredictable environment. 10
o Examples of worldwide organisational development (OD).
o Global, multinational, and transnational strategic orientation.
o Examples of global social change.
o Role of change agents

13 Competitive and collaborative strategies 11

o Open systems view of the environment to strategic change
management.
o Describe competitive strategies.
o Range of collaborative strategies.
o Managing network change
14 Study week (01- 09 June)

15 and Examination Period (10 – 21 June)

16

13 PRESCRIBED TEXT AND OTHER RESOURCES

Waddell, D. M., Creed, A., Cummings, T., & Worley, C. (2017). Organisational Change
Development & Transformation (6th Ed.). Victoria, Australia: Cengage Learning.

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14. ALIGNMENT OF LEARNING OUTCOMES, ACTIVITIES AND ASSESSMENT:
The following table demonstrates the alignment of the course learning outcomes to appropriate activities and assessments and the links to
programme and USP graduate outcomes.
Associated Teaching and Assessment Programme USP Graduate
Course Learning Outcome
Learning Activities Outcomes Outcomes
LO1 Explain different perceptions of Textbook chapter readings, Mid Semester Test PO1 GO3, GO5 and
change management Recorded lectures Online quiz GO6
Tutorial exercises
LO2 Analyse collaboratively and/or Textbook chapter readings, Project Assignment, Mid PO2 GO2, GO3, GO5
individually the major concepts of Lectures/Recorded lectures Semester Test and Online Quiz and GO7
organisational development and Tutorial exercises and satellite
organisational transformation tutorials
LO3 Assess collaboratively and/or Textbook chapter readings, Project Assignment PO3 GO3, GO4, GO2
individually different leadership Lectures/Recorded lectures Mid Semester Test and GO7
approaches and the planned process of Tutorial exercises and satellite Final Exam
interventions in a changing tutorials Online quiz
environment
LO4 Apply Organisational Development Textbook chapter readings, Mid Semester Test PO4 GO3, GO4
perspectives to the organizational Lectures/Recorded lectures Online quiz
design, management of people, Tutorial exercises and satellite
processes, strategies and structures in a tutorials
changing environment.
LO5 Evaluate the effectiveness of Textbook chapter readings, Mid-semester Test PO6 GO2, GO3 and
Organisational Transformation as a Lectures/Recorded lectures Final Exam GO5
response to unpredictable and chaotic Tutorial exercises and satellite Online quiz
change tutorials
LO6 Assess collaboratively and/or Textbook chapter readings, Project Assignment PO5 GO2, GO3, GO5
individually the possible directions of Lectures/ Recorded lectures. Mid-semester Test and GO7
future global changes and their Final Exam
potential implications for OD. Online quiz

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15 ASSESSMENT
15.1 ASSESSMENT PORTFOLIO
LEARNING
TYPE OF ASSESSMENT WEIGHT Comments/Rationale
OUTCOME
CONTINUOUS ASSESSMENT - 50%
Mid Term Test 25% Coverage Chapters 1 – 6 LO1- LO3
Project Assignment 15% Students will work in small LO1, LO2, LO4,
groups to prepare a report LO5
about an organizational
change process in an
existing organization
Online quizzes 10% Multiple choice questions LO1, LO2, LO3,
about understanding and LO4
application (e.g., what
applies, correct implications
of concepts, theories, and
tools etc.)
FINAL EXAMINATION - 50%
Final Examination 50% A 3-hour written LO3, LO4 and
examination covering LO5
chapters 1 – 12 with a
strong emphasis on week’s
7 – 13 coverage.

Research Project (Individual or Pair based)

Students will be required to participate in a small project either in pairs or individually to
examine and critique a 3500 – 4000-word double spaced report of an organisational change
process in an existing organization of your choice. The project should consist of a researched
report of any organization which has experienced a significant change situation in the recent
past. The examination of the selected organization should focus on the following aspects: (a)
Change process/ events, (b) Phases or stages (including the use of change theories or best
practices, (c) Outcomes (d) Leadership role employed to affect the change and (e) An analysis
and critique of the organization’s overall change process. The research paper must include
the following sections: 1) Executive summary, 2) Introduction: Description & content, 3)
Methodology, 4) Analysis, 5) Conclusion: Key lessons learned & Recommendations.

The examination of the organization should use the theories, principles and practices
discussed in the class and / or your supplementary research. The report should be based on
semi – structured interviews with some senior and mid - management participants, published
articles and books about the organization, annual reports, press releases and / or other
relevant materials. In critically analysing the overall change process in the organization, your
group will need to look at organisation from a distance and evaluate it from an external
observer/ consultant’s viewpoint. Suggest recommendations and practical advice on how the
change should have been implemented to better suit the strategic objectives of the
organisation and ensure the sustainability of its activities and operations.

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15.2 PASSING THE UNIT
In order to be awarded a pass in this unit, students must:
• Achieve an overall mark of at least 50% in the course.
• Participants are required to obtain a minimum of 40 per cent in both
components (coursework and final exam) to pass the course.
• Please note that request for special exams will not be approved for work related
reasons and secondly no change in exam venue (if applicable) will be allowed for
this course.

15.3 GRADE DISTRIBUTION

A+ A B+ B C+ C D E
85-100 78-84 71-77 64-70 57-63 50-56 40-49 0-39

15.4 ASSESSMENT POLICIES AND REGULATIONS

For detailed regulations, please refer to the USP Handbook and Calendar.
Plagiarism including directly copying materials from ChatGPT (Chat Generative Pre-
Trained Transformer) and all other sources without proper referencing and
acknowledgement of the source is a serious offence and will be dealt with severely. In
the Regulations Governing Academic Misconduct section of the USP Handbook &
Calendar, plagiarism is “the copying of another person’s creative work and using it as
one’s own – without explicitly giving credit to the original creator. Work copied
without acknowledgement from a book, another student’s work, the internet, or any
other source”. If the instructor is satisfied that plagiarism has occurred, they will
report the matter to the Head of School. They can reduce marks appropriately. If the
matter is seen as serious enough, it can be taken to the Student Disciplinary
Committee by the Head of School.

16 IMPORTANT DATES
Activity Week Dates ( all in Fiji Time) Weighting (%)
Online quiz 1 – 12 Continuous 10%
Mid Semester Test 7 Tentatively WED 10th April 25%
Research Project 10 10th May @11.59 pm 15%
Final exam 15 TBC 50%

17 TUTORIALS
This course has no scheduled tutorials thus attendance of the latter is not required in
this mode of study.

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18 STUDENT SUPPORT

The teaching team deeply cares about your learning and success in this course. Please
do not hesitate to contact us if you have any questions, concerns or suggestions, if you
need any clarifications or if you face any particular difficulty with the course. You can
send us a message, call or request a Zoom meeting: we will do our best to help you
out within a reasonable timeframe. Please bear in mind the high volume of students
in the course, so contact us early as we may not be able to accommodate requests
with tight deadlines.

18.1 ONLINE HELP & e-learning INFORMATION

The Modular Object-Oriented Dynamic Learning Environment is a free, open source
learning management system that enables you to create a more effective learning and
teaching online experiences. For more information, contact the Moodle Helpdesk at
moodlehelp@usp.ac.fj. Notices and extra information will be placed in Moodle, and it
is the responsibility of the students to access Moodle on a regular basis. Being
unaware of Moodle notices is no longer an excuse at USP.

18.2 LECTURE CAPTURE SYSTEM

A new Lecture Capture System (LCS) was rolled out by the USP for all students. LCS will
automatically record the lecture for the students to view it thereafter. Students
enrolled in this course will be able to view past lecture recordings from their mobile
devices by logging into their Moodle shell.

18.3 STUDENT LEARNING SUPPORT (SLS) SERVICES

The University provides other forms of support through the Student Learning Support
(SLS) section of the Centre for Flexible Learning. SLS provides the necessary academic
and study skills to assist students with their course requirements.

There is a range of services that students can participate in or use free of charge. These
services are tailor-made to help students tackle and manage the requirements of
tertiary education at USP. These services include:

• F2F Drop In Support – Students can meet with an SLS Specialist at respective SLS
Hubs and staff offices to seek assistance in assignment planning, essay structure,
understanding and selecting relevant study skills, time management, speaking and
reading skills and other related aspects. The initial meeting or contact should occur at
least 3 weeks prior to the assignment due date. Students may email respective SLS
staff for a mutually agreeable meeting time.
• Online Drop In Support – Assistance as above, but facilitated via the SLS Moodle
page (discussion forum and live chat) and the SLS generic email.
• Online Peer Mentoring Support (for selected courses only) – Students can join as
mentees in this programme where high achieving senior students facilitate weekly
group activities through which students are guided on study tips, problem solving, and
assessment preparation.

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 • Academic Skills Workshops – Students are strongly encouraged to access and
attempt a variety of self-paced workshops via the SLS Moodle page. These will be
availed 24/7 and will include full notes and activities for each topic. Some relevant
topics include time management, critical reading and writing skills, avoiding
plagiarism, and more.
• English Language Support and Numeracy Support – Students have the opportunity
to connect with dedicated staff/ teams in these respective skill areas via F2F and/or
online arrangements.

SLS Specialist Email Phone Location

Joycelyn Devi joycelyn.devi@usp.ac.fj 3231906 Room 032, FBE
Building Laucala
Campus
Pauline Ryland pauline.ryland@usp.ac.fj 3232146 Room 015, CELT
Building Laucala
Campus.
Other points of contact include:
• SLS generic email: learning.support@usp.ac.fj
• SLS Moodle page: Activation of the SLS Moodle page will be announced via Tukutuku
• CFL SLS webpage: https://www.usp.ac.fj/centre-for-flexible-learning/our-
services/student-learning-support/

19 EXPECTATIONS OF STUDENTS
19.1 STUDENT RESPONSIBILITIES
Students are expected to:
• Spend enough time on Moodle and other activities required in the course
• Facilitate the course coordinator with any proof that he/she was sick and unable
to attend classes or assessment at the earliest possible time to avoid getting a zero
mark for the missed assessment
19.2 STUDENT WORKLOAD/WEEK
TYPE HOURS COMMENTS
Lectures, Readings, 120 This course has weekly lectures and online tutorials,
Tutorials as well as readings, activities and videos, which
students are expected to attend, follow, and draw
on in course assessment
Research Project, 80 Research, analysis, revision, preparation, and write-
MST, Final Exam and ups+ group meetings.
Online Quiz
TOTAL 200 As per USP policy, all undergraduate courses are
designed with the expectation of student workload
being 200 hours per course

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