CSEN Foundations:

ERP/Administrator Fundamentals

CS Enablement Foundations Team

FY24
Live Session: Workshop & Role Play
ERP & Admin
Fundamentals:
Day 4

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Day 4 Modules
➢ ERP: Fundamentals
➢ Order to Cash (ERPFUN)
➢ Return to Credit (ERPFUN)
➢ Procure to Pay (ERPFUN)
➢ Return to Debit (ERPFUN)

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Order-to-Cash
Return-to-Credit

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 Order To Cash Return To Credit
Sales Order Sales Order Customer Return Customer Return
(Credit) (Cash) Authorization (Credit) Authorization (Cash)

Item Item
Item Receipt Item Receipt
Fulfillment Fulfillment

Invoice Cash Sale Credit Memo Customer Refund

Customer
Customer Refund
Payment

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Sales Order Processing (ERPFUN Account)
1. Using the A/R Clerk role, create four (4) Sales Orders.
2. Enter 5 quantities for SO#1.
3. Enter any quantity for SO#2 – SO#4.
4. Using the Administrator role, approve the first three (3) sales orders and fulfill them with the
following conditions:
• SO#1: Partially Fulfill 3 items
• SO#2 and SO#3: Fulfill both sales orders using the Bulk Fulfillment feature
5. Reject/Cancel the 4th sales order.
6. Invoice all approved sales orders.

Questions:
• When can users CANCEL a sales order?
• What is the difference between CANCEL and CLOSE?
• When viewing a sales order, can you tell which invoice it is linked to? How?

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Invoicing and Accepting Customer Payments
1. Create a STAND-ALONE invoice.
• What are the different navigational paths for creating stand-alone invoices?
• Why do we create a stand-alone invoice?
• Where can we bill all Open sales orders?
• BONUS: What is the GL Impact of an invoice?

2. Accept Customer Payments.

• Where can we accept a customer’s payment? Provide all possible navigational paths.
• Is it possible to accept a PARTIAL payment from a customer? If yes, what will be the status
of the invoice with a partial payment applied?

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Procure-To-Pay
Return-To-Debit

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 Procure To Pay Return To Debit
Purchase Request
Vendor Return
Authorization

Purchase Order

Item Receipt Item Fulfillment

Vendor Bill

Vendor Credit
Bill Payment

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P2P: Approval Routing
1. Create 3 employees. On your test account, use your own email
address for Ron Weasley, then assign Harry Potter and HARRY POTTER
Hermione Granger to your groupmates. 1. Enter Purchase Request for 11000.00
• Give Access = T
• Role = Employee Center
3. Let the approvers approve/reject the Purchase Requests.
Employees Purchase Purchase Purchase Then, take note of the results for each Purchase Request.
Limit Approver Approval Limit Fill in the table below:
Ron Weasley 1,000 Harry Potter
Harry Potter 5,000 Hermione Granger 3,000 PR # PR Amount Status/Error
Hermione Granger 10,000 1 700
2 2000
2. Log in as your assigned employee and submit the required
Purchase Requests using the Employee Center role. 3 2500
4 4000
RON WEASLEY 5 11000
**you may use any item and change the Rate field to reflect these
amounts
1. Enter Purchase Request for 700.00
2. Enter Purchase Request for 2000.00
3. Enter Purchase Request for 2500.00 > Reject this
4. Enter Purchase Request for 4000.00

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Key Takeaways

What you learned

Summary of key points

Tips for Learners

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Q&A

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Thank you

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