Action 1.

Eva feels depressed due to her inability to afford her monthly rent and
she would like to accede to a more affordable housing option to live better. Eva
needed to be linked with St. Elizabeth Gardens low-income housing program by
first obtaining the program’s application form, since she felt impeded to perform
this task on her own, Eva receives monthly a limited income; she depends on the
means-tested social benefits she is linked with, she struggles to afford her basic
needs since apart from the income she has she does not receive any other extra
monetary support.

In order to continue aiding Eva, The Case Manager facilitated the acquisition of the
application form through the official website,
https://www.catholichealthservices.org/, followed on-screen instructions and
obtained the benefit application form. Subsequently, the Case Manager guided Eva
through the St. Elizabeth Gardens Apartments application process, and upon
completion of the step, scheduled further assistance to complete the low-income
housing program application on the same day.

Action 2. Since Eva contends with providing or comprehending information,

therefore she required the assistance of Case Manager on this process. Eva’s
mental illness interferes in her daily functioning, she has difficulties complying with
tasks that are challenging for her, completing the St. Elizabeth Gardens housing
program application form represents a major stressor for her.

Case Manager proceeded to assist Eva in completing St. Elizabeth Gardens low-
income housing program application form. Case Manager visited Eva at her home
and began the process of assisting Eva throughout the housing application form’s
completion. The form required information which was: household composition,
contact information, income, and government benefits, as well as assets
information for everyone in the household, as well as personal, demographic, and
contact information. TCM also reviewed the content of the completed application
to ensure its accuracy, then Case Manager educated Eva about the achieved goal
and program’s application submission process, Case Manager explained to Eva that
the form could be submitted through the housing management building office or
through the nearest post office from her home. Eva comprehended the received
information and requested assistance on this process. Case Manager programmed
to assist her on this need the same day later on.

Action 3. Eva recognized her limitations before the Case Manager, she claimed she
needed support to submit the St. Elizabeth Gardens low-income housing program
application packet. Eva needed to be supported to go through the complexities of
the St. Elizabeth Gardens low-income housing program application packet process,
ensuring that her needs and circumstances were properly communicated and
documented.
TCM supported her throughout the whole process by meeting Juana The case
Manager proceeded to assist Eva in submitting the St. Elizabeth Gardens program’s
application by advocating by meeting. The case Manager visited the U.S. Postal
Service located at 6200 NW 7th St, Miami, FL 33126. Case Manager through the
self-service package sending machine, followed the instructions, and entered the
system package as well as shipping information such as destination address, and
phone number, also Case Manager specified the sender’s information such as full
name, address, and phone number, and also Case Manager verified the accuracy of
the provided information. TCM lastly obtained a tracking number from the
machine and the package was efficaciously submitted by regular mailing service.
Case Manager coordinated Eva’s transportation back home.

Progress: Eva obtained, completed and submitted the St. Elizabeth Gardens low-
income housing program application package assisted by Case Manager.

Follow-up: Case Manager will continue assisting Eva on the remaining goals listed
on her service plan.