Senior IT Engineer, Amsterdam, NL

Position Overview:

Tencent Overseas IT has the mission to empower Tencent’s rapid

global growth with future ready,global IT platforms, applications,
and services. We are chartered to lead the Overseas IT
strategy,architecture, road map, and execution. Satisfying our
internal/external customers and becoming a world class global IT team
are our top aspirations.

We are currently seeking a passionate Senior IT Engineer, Reporting

to Tencent’s Europe IT Center, this position will be based in
Amsterdam, Netherland. You will work closely with our Overseas IT, HQ
IT, HR, finance and various business teams, this position will play a
critical role to support all business across Europe (Including the UK,
Turkey, and Russia), provide the best IT solutions and user
experience for Tencent employees, as well as affiliate users. Your
main responsibilities are high-quality system maintenance, IT product
support and system user support,while being able to work closely with
business users, IT development teams, undertake missions and work
independently to complete various tasks. If you have programming
skills and keen on developing/adopting automation tools and cloud
solutions, you find the right place.

Primary Responsibilities

· Cooperate with overseas IT global teams and local operations teams

to provide the best IT and cloud infrastructure solutions for
Tencent's Europe business.

· Provide support, troubleshooting and resolve problems to meet end

user ‘s satisfaction,including Cloud Infras, IT systems, business
platforms and applications.

· Participate in the implementation of global IT projects of Tencent

Overseas IT, and can adapt to the local business need of Europe, and
contribute to the output of European IT products and solutions.

· Be the expert and first point of contact for a certain product and
area of IT, such as cloud products, business systems or
infrastructure.

· Proactive attitude, able to accept the mission and execute it

independently, strong sense of ownership.
· Can use scripting languages, support automated system deployment
and operation &maintenance practices in Europe IT team.

· Work with business department to coordinate important system

maintenance, changes and IT requirements from business side.

· Support R&D lab servers, including server installation,

configuration and daily maintenance.

· Align with continuous improvement program focused on business

value, process optimization, cost avoidance, cost reductions and IT
“Speed to Market.”

· Consolidate overseas IT knowledge documents in one place for

overseas users’ self-help and regional peer support.

· As a member, participate in local software development projects

led by a software engineer,including develop, build and deploy
applications for our internal and external users in Europe.

· Other IT tasks arranged by the IT manager, including office IT

construction, system deployment, changes and upgrades, etc.

Who we are looking for:

· Self-motivated, articulate, passionate to deliver the best result

and achieve the high est customer satisfaction. Quick learner.

· Love satisfying customers with a state-of-the-art cloud solution,

automation, realizing ideas, building services, and unlocking the
potential of new technology!

· Collaborative, independent, insistent, flexible, and open-minded.

And you see no conflict in any of these things.

· Knowledgeable, resourceful and show initiative. You always keep

the customer’s objectives in mind.

· Positive by nature, a great team player, and both dependable and

autonomous.

· Customer-oriented and could work at a very fast pace.

Qualifications:
· Bachelor’s degree in Business (Management Information Systems),
Computer Science,Business (Other) or equivalent.

· 3+ years of working experience in providing technical IT system

support to ensure smooth and effective delivery of IT services.

· 3+ years of experience working with global IT teams and delivering

towards global+local business/IT needs.

· Have public cloud and IDC (Internet Data Center) related

experience and certification(AWS/GCP/TC).

· Strong knowledge of ITIL Service Management concepts and

experience managing ITIL processes

· Knowledge of collaborative productivity tools, for example, but

not limited to, instant messaging, collaboration, workspace,
knowledge management, issue resolution, ticketing is preferred.

· Knowledge of IT compliance and global regulations in data security,

cyber security, and privacy is preferred.

· Experience with Service Now, Workday, Jamf, Faronics, Slack, WeCom,

SSO solution is preferred.

· Fluent in English, Chinese is preferred but not required, Other EU

language skill is a plus.