AWS Server Migration -

Up To 25 Servers
January 01, 2022
Packaged Service ID: 2021-US-040
Doc#: <#####>

Service Overview
The migration of servers from an on-premises, private cloud, or other cloud provider to AWS is a straightforward process but does
require expertise in order to execute properly—especially when the existing environment is complex. Insight’s AWS Deployment
Team has performed numerous successful and complex migrations for customers over the past several years. Our expertise will
ensure that your migration to the AWS Cloud is successful and as seamless as possible.
Key Concepts in this Solution

 AWS Cloud
 AWS Application Migration Service
(MGN)
 CloudEndure

Scope of Services
The following is a high-level description of the Services Insight will provide:
 Implement and configure AWS Application Migration service to support the migration of up to 25 physical or
virtual machines
 Employ CloudEndure rather than AWS MGN when migrating to GovCloud, China Region, and specific legacy
operating systems (https://docs.aws.amazon.com/mgn/latest/ug/Supported-Operating-Systems.html)
 Perform the migration of the targeted VMs
 Test the startup and connectivity of the migrated VMs
 Support Client as Client tests the application usability on the migrated VM’s

Services Approach and Methodology

This engagement will be conducted in four phases based on Insights’ standard project delivery methodology.

Insight will perform the following Services:

1. Phase I – Project Kickoff
 Conduct a kickoff meeting to:
o Review and validate the project objectives and scope
 o Discuss project activities and milestones
o Create a contact list of parties and members involved in the project
o Discuss and prepare remote connectivity requirements and needs
 Formalize the specification and complete Client Discovery document
 Assist Client with their initial Account setup, if not configured, with the Insight Architect
 Proceeding to Phase II is dependent on the organization providing Insight the required accounts and access
2. Phase II – AWS Application Migration Service Configuration
 Configure AWS Application Migration Services
o Create Replication Settings template
o Confirm all network requirements are met
o Add up to 25 source servers by installing the replication agent (Linux and Windows)
o Configure Launch Settings
o Launch and test an instance
o Cutover up to 25 servers
 Create one VM in AWS to perform as the Domain Controller role for the migrated VMs (if necessary)
3. Phase III – AWS Test Migration and Migration
 Perform a test migration of the targeted VMs.
o Launch test instances of each source server
o After testing is completed, terminate test instances and you are ready for cutover
o Work with client to schedule migration cutover of all VM’s or migration stages for each set of VM’s.
o On migration date, migrate selected VM’s to AWS by cutting over already tested VMs.
o Confirm VM deploys successfully in AWS and connectivity is working correctly.
o This project will include up to 25 on-premises servers to be migrated
4. Phase IV – Testing and Remediation
 Insight is responsible to confirm that VM deploys in AWS correctly and has network connectivity.
 Client is responsible to confirm that all applications are running to their approval after migration date.
 Insight will support client for up to 1 week after migration date or final migration wave date.
 After successful testing and any required remediation, Insight will work with client to remove the on-premises server
agents, if needed.
5. Phase V – Project Closure
 Conduct an overview session to review the project milestones and ensure that all project requirements have been
addressed
 Confirm receipt of Deliverables

Deliverables
The following items will be delivered to Client and shall constitute the work product of this engagement.
 Migration plan and final migrated servers configuration document

The only Deliverables of this engagement are specified above.

Services Execution Timeframe
Please allow up to 14 business days for the scheduling of assessment to be finalized. Insight estimates that the service offering
described herein will be completed within five weeks after the start of the project.

Explicit Pre-Sales Disclaimers:

Insight Professional Services operates as a remote and distributed global provider of solutions and services. This product offering
attempts to adhere to a coordinated delivery schedule crossing multiple time zones. As such, direct access to build and configure
must be provided. If over the shoulder screen share is required, please schedule a traditional project.
Insight Professional Services delivers solutions and services with an international workforce. This product offering uses onshore and
remote architects and engineers in a follow the sun delivery model. If the customer requires onshore labor, please schedule a
traditional project.
This offering requires an appropriate AWS Landing Zone in Client’s AWS Account prior to the kickoff of this project. The configuration
of a Landing Zone is offered in a separate packaged service.

Insight-Client Relationship
The following information outlines the expectations of both parties (Insight and the Client) as defined by this services brief.
Insight Responsibilities
Insight is responsible for providing the following:
• Being the primary point of contact to Client on all installation and assessment issues, needs, and concerns
• Managing Client expectations and satisfaction throughout the assessment and installation
• Scheduling and coordinating the necessary resources to support the assessment and implementation
Client Responsibilities
Client, and its employees, contractors, and agents, are responsible for providing the following:
• Client is responsible for their on-premises VPN endpoint configuration (LNG)
• Client's VPN solution must be supported by AWS
• Client's IP schemas and routing rules (must accommodate/provide a non-overlapping range)
• Client is responsible for domain replication (DFS-R)
• Client is responsible for Active Directory sites and services configuration
• Provide VPN access and administrative credentials for the environment
• Cooperate with any reasonable request of Insight; provide input throughout the installation and evaluate progress at
review meetings requested by Insight; communicate any issues or concerns with respect to the services or deliverables in a
timely manner.

Assumptions
The following project-specific assumptions apply for this services engagement:
• It is assumed that all work related to this engagement will be performed during normal business hours (Monday through
Friday 8 a.m. - 6 p.m. Client local time).
• Client will provide hardware and software required for the implementation of this project, as well as connectivity and
security authorization to allow consultant(s) to access Client's network and systems in a timely fashion, as per the project
schedule.
• Client will provide physical and remote access to equipment as necessary to perform functions/tasks pertinent to this
project.
• Client will provide resource and information as necessary to perform tasks pertinent to this project.
• Client staff will be responsible for all network changes required for this project including but not limited to switches,
routers, firewalls, external DNS, and load balancers.
• The IT infrastructure is stable and there are no known issues.
• Client will provide a dedicated resource or resources, as determined by the project schedule requirements and the
engagement delivery date, to act as an interface with the Insight project team for the duration of the engagement.
Requests for information will be serviced in a timely manner, and in any event within one business day. Client’s project
personnel will have the personnel available, on a daily basis, to meet, speak, and collaborate with Insight, to achieve the
critical path deadlines and engagement delivery target date.
 • Client personnel will be in position to attend all project meetings or interviews that have been scheduled. If Client resources
cannot attend a scheduled meeting or interview, backup personnel will be provided by Client, authorized to speak on behalf
of Client during the scheduled meeting.
• This service offering is subject to credit approval by Insight.
• This service offering requires an AWS account with an appropriate landing zone configuration.
• After the successful migration of the targeted servers, the AWS MGN agent will be removed from all on-premises and
remote systems. As such, the maximum number of servers shown in this service offering may not be included in this
project. If additional servers are required to be migrated after the completion of this project, another AWS Server Migration
packaged service will be required.
Scope Changes and Exclusions
• This offering is a Packaged Service (defined offer) and may not be modified by amendment or change request.
• If Client wishes to change the scope and/or assumptions, please engage professional services for a custom engagement.
• Client will compensate Insight for any out-of-scope work requested by Client
• Changes to the scope and/or assumptions will be subject to further compensation under an additional Statement of Work.
• Any cancellations or changes requested by Client and that do not proximately result from an act or omission by Insight will
be subject to additional charges. All services will be performed over a consecutive timeframe unless otherwise provided
herein, or agreed to, by Insight in writing.
• Insight will schedule resources upon receipt and acceptance of a Purchase Order (to the extent required) from Client.
• Insight will use commercially reasonable efforts to take into account Client's schedule, but in all events the performance of
the service is subject to the availability of Insight personnel and resources, as determined by Insight.
• Insight is not responsible for delays or repeated tasks caused by factors outside Insight's control. These factors include, but
are not limited to, availability of client personnel, equipment and telecommunication provider services.
• Client will notify Insight in writing of any perceived deficiencies or requests for remediation.
• The following are considered out-of-scope and are not part of the service offering:
o Any activity not mentioned explicitly in the “In scope” section is considered Out of Scope under this service offering
and hence will not be considered.

Fee Schedule Non-Funded

A fixed fee of $12,250.00 will be invoiced upon acceptance. This fee applies to the service offering and will include all services as
outlined within the service description. Cancellations or changes to an installation schedule or scope that are requested or induced
by the Client will be subject to additional charges.

Fee Schedule Funded:

A fixed fee of $12,250.00 (less Funding Amount of Partner or Program Funding, if applicable) applies to the service offering and will
include all services as outlined within the service description. Cancellations or changes to an installation schedule or scope that are
requested or induced by the Client will be subject to additional charges.

Notice Regarding Funding or Subsidy:

Insight packaged services may be eligible for various incentive programs or funding subsidies. Those programs have iron-clad
acceptance criteria and expiration guidelines. If funded or subsidized, any failure to meet program guidelines, regardless of
underlying cause, results in loss of funding. In the event of funding loss, the customer is solely responsible for the fees defined
above.

Pricing Assumptions
The following items apply to the pricing of the service description as outlined herein.
• Pricing is valid for 30 days from the date of this service description.
• Pricing does not include hardware/software costs or additional expenses, if any are required.
• All prices are in U.S. dollars.
Associated Parties
“Insight” “Client”
Insight Direct USA, Inc. Client Name
6820 S. Harl Avenue Client Address
Tempe, AZ 85283 Client City and Zip
Attn: Emily Noxon Attn: QORUS
Acknowledgment and Agreement
Your purchase and use of the Services described herein are subject to Insight’s online Terms of Sale located online at
https://www.insight.com/en_US/help/terms-of-sale-products-and-services.html, unless there is a separate written agreement
already in place between the parties for the purchase of the Services, in which case, that separate written agreement will govern.
Any additional or different terms or conditions contained in any purchase order or other documents provided by you are considered
material alterations to this service description, expressly rejected and will not be binding upon Insight. The parties acknowledge and
agree that the offer of Services, your issuance of a purchase order for the Services and your use of the Services will establish a valid
and binding order and agreement between the parties for the Services in lieu of signatures. You further warrant and represent that
you have the authority to place such order, and will promptly provide an acceptable purchase order for the Services referenced in
this service description.
In the event that you cannot issue purchase orders as a matter of business practice, you agree that in lieu of a purchase order, an
email referencing the service description will establish a valid and binding order and agreement between the parties for the Services
in lieu of signatures. Please reference the Doc# <#####> that is assigned to this Services description in your purchase order or your
email acceptance.