Muchamad Rijaldi

COLLECTION TRAINER

About Me
WORK EXPERIENCE
I have three years of experience as a
collection trainer, and I have been
Collection Trainer.
entrusted to assist in teaching
PT. JULO TEKNOLOGI FINANSIAL
agents to serve customers
Oct 2021 to Present (3 years, 5 months).
effectively, I am a competent trainer,
Conducting training sessions for new
certified in training methodology for
joiners on product knowledge and
job qualification schema at Level 4
company SOPs.
Conducting refreshment sessions
related to achieving targets below
average and related to customer profile
LinkedIn Profile
characteristics. https://www.linkedin.com/in/muchama
Reviewing the performance of handled d-rijaldi-a91189166/
employees. Phone Number
Creating materials for e-learning and +62 851-5658-3249
learning modules. Email
Rijaldi42@gmail.com
Desk Collection
TARALITE
Jul 2019 - Jun 2020 (1 year) SKILLS

Reminding and collecting overdue bills

from customers before and after the Microsoft Office
due date, including all overdue
buckets. Trainer Specialist
Providing service to customers during
communication, whether it's via
telephone or WhatsApp. EDUCATION HISTORY
Negotiating with customers and
providing solutions for payment
Graduated from Vocational High School
arrangements.
Computer and Informatics Engineering
Ensuring customers make payments
2013-2016
according to the agreement.

Telemarketing Specialist
HOME CREDIT INDONESIA
Jan 2018 to Apr 2019 (1 year, 4 months)
Contacting customers for debt
collection solely through telephone
communication.
Achieving company-defined targets.
Maintaining effective communication
to prevent customer complaints.