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Article Summary - Architecture Model of IT Infrastructure

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Article Summary - Architecture Model of IT Infrastructure

The article "Architecture Model of Information Technology Infrastructure based on

Service Quality at Government Institutions” is highly informative and emphasizes the

implementation of effective infrastructure planning and designing as a method of improving IT

service quality in governments. Therefore, IT services will be maintained in addition to that

correspond to the Government's main plan, which includes the provision of quality and stable

information services that are secured on high-quality infrastructure.

Key takeaways from the study include:

Importance of Infrastructure Design: While the research shows the significance of careful

and efficient planning and designing activities, the only way to achieve excellence in public

sector IT services is through meticulous planning and design (Widjajarto & Yunan2019). It is

getting point to platform mentality service, reservation on infrastructure architecture for which

the final goal is the excellent provision of services for users.

Focus on Core Functions: Conventional discourse regarding the architecture of

infrastructure has primarily been focused on its availability and metamorphosis. The study

presents the collaboration model, which involves input from various stakeholders to the whole

delivery system (Widjajarto & Yunan2019). The collaboration model enables healthcare

providers to join efforts with the clientele.

Collaborative Approach: The article suggests that when allowance is made for

cooperation and collaboration in delivery, there may be an enhanced user-centred enhancement

in overall service delivery (Widjajarto & Yunan2019). As such, this is part of the thinking that is

in tune with what a partner and user should do. It includes the user and the partners of the service

provider working in close partnership.

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Service Quality Oriented: The author, therefore, provides a template to evaluate and even

enhance the standing of infrastructure services (Widjajarto & Yunan2019). This element is

focused on the difference assessment between an existing situation and the set of reference

values according to the requirements for quality of service.

The fact that IT has become a default place to use for government agencies that want to

fulfil the needs of public services is the reason why this research is crucial and necessary. The

study's particular focus on infrastructure with quality of service from the perspective of the

customer is not only required but also very significant. However, this element tackles an

underlying problem of public IT services that are there. Still, they lack quality assurance and

reliability which is invaluable for any effective governance and public service delivery. This

project will fill in a gap in research that is collaborative and places a strong focus on service

quality, which is important for government information systems. The study can boost citizens'

confidence in and satisfaction with public services.

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Reference

Widjajarto, A., Lubis, M., & Yunan, U. (2019). Architecture model of information technology

infrastructure based on service quality at a government institution. Procedia Computer

Science, 161, 841-850.