CIRCULAR OF THE DIRECTOR-GENERAL OF SEA TRANSPORTATION

NUMBER SE-DJPL 8 OF 2024

ON
THE STANDARDIZATION OF PORT SERVICES

To the honorable.
1. Heads of Harbormaster’s Offices and Main Port Authorities;
2. Head of the Batam Harbormaster’s Office and Special Port Authority;
3. Heads of Harbormaster’s Offices and Port Authorities;
4. Heads of Port Organizing Units.

1. Background
In order to implement Regulation of the President Number 5 of 2020 on the Arrangement of the National
Logistic Ecosystem in order to improve the performance of national logistics, improve the investment
climate, and increase the competitiveness of the national economy as well as provide certainty in port
services, it is necessary to formulate the standardization of port services.
2. Purposes and Objectives
The purposes and objectives of this Circular are to serve as guidance and guidelines for Port Organizers
in order to conduct monitoring and evaluation to the parties related to the port service business process in
standardizing the provided port services.
3. Scope
The scope of this Circular includes the standardization of port services by Port Organizers, Port Business
Entities, Special Terminal Managers/TUKS, Stevedoring Worker Cooperatives, Stevedoring Workers,
National Sea Transportation Companies, National Shipping Agency Companies, Stevedoring Executors,
Owners of Goods/Transportation Management Services (Jasa Pengurusan Transportasi/JPT),
Transportation Companies, and parties operating in ports.
4. Basis
a. Law Number 17 of 2008 on Shipping as amended by Law Number 6 of 2023 on the Stipulation of
Regulation of the Government in Lieu of Law Number 2 of 2022 on Job Creation into Law;
b. Regulation of the Government Number 5 of 2021 on the Organization of Risk-Based Business
Licensing;
c. Regulation of the Government Number 31 of 2021 on the Organization of the Shipping Sector;
d. Directive of the President Number 5 of 2020 on the Arrangement of the National Logistic
Ecosystem;
e. Regulation of the Minister of Transportation Number PM 57 of 2015 on Ship Pilotage and Towing;
f. Regulation of the Minister of Transportation Number PM 12 of 2021 on Standards for Business
Activities and Products in the Organization of Risk-Based Business Licensing within the
Transportation Sector;
g. Regulation of the Minister of Transportation Number PM 50 of 2021 on the Organization of

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 Seaports.
h. Regulation of the Minister of Transportation Number PM 52 of 2021 on Special Terminals and
Private-Interest Terminals;
i. Regulation of the Minister of Transportation Number PM 59 of 2021 on the Organization of Service
Businesses Relating to Water Transportation;
5. Contents of the Circular
In order to implement the standardization of port services, then:
a. Port Organizers shall:
1) establish operational performance standards for port services and/or evaluate the
achievements of operational performance standards for port services carried out by port
business entities;
2) ensure that business actors who conduct activities at ports have a Notification for the
Conduct of Business Activities (Pemberitahuan Melakukan Kegiatan Usaha/PMKU);
3) ensure that business actors carrying out activities at ports have secured business licensing in
accordance with the provisions of laws and regulations and supervise the implementation of
business licensing in accordance with their authorities;
4) supervise the parties who enter port areas, namely parties who have activities at ports based
on PMKU, and have a clear identity except for the utilization of public facilities;
5) ensure that Port Business Entities prepare adequate and feasible-for-use port facilities and
infrastructure for the smooth service of ships and goods at ports;
6) supervise the equipment used for stevedoring owned by business actors at ports that are in
adequate and feasible-for-use condition in accordance with the provisions of laws and
regulations;
7) supervise services at ports so that the services provided by the relevant parties are
conducted in accordance with the provisions of laws and regulations;
8) ensure that the ship entry and exit process is in accordance with the standards and
procedures that have been established;
9) supervise the implementation of competency certification for stevedoring workers in
accordance with the provisions of laws and regulations;
10) determine the priority scale for the docking of ships; and
11) supervise the realization of ship activities through inaportnet application as well as conducting
periodic reconciliation.
b. Port Business Entities shall:
1) provide port facilities and infrastructure in accordance with the laws and regulations by taking
into account the needs of local ports for the smooth service of ships and goods at ports;
2) fulfill port operational service performance standards which are established by port
organizers;
3) ensure that the equipment used for stevedoring activities is in adequate and feasible-for-use
condition in accordance with the laws and regulations;
4) restrict port areas, limited to parties relating to service and supervision activities at ports;
5) provide information on services and tariffs that can be accessed by users of port services;

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 6) provide Closed Circuit Television (CCTV) cameras with a minimum standard of able to detect
movement in port areas and Automatic Identification System Receivers (AIS Receivers)
which can be accessed by Port Organizers and can be integrated with information systems
owned by the Ministry of Transportation;
7) ensure that port organizers are able to access all port services and facilities in order to
supervise port services;
8) connecting the owned port service system with INAPORTNET and the National Logistic
Ecosystem (NLE);
9) ensure that the parties working at ports implement the Occupational Safety and Health
(Keselamatan dan Kesehatan Kerja/K3);
10) carry out levy/imposition of tariffs in accordance with the services provided (no service no
pay);
11) conduct port operations in an effective, efficient and transparent manner;
12) submit a report on port services to port organizers every 10th (tenth) day of the following
month; and
13) prepare alternative plans designed to anticipate the occurrence of unexpected conditions
(contingency plans).
c. Port Business Entities or Special Terminal Managers who are the recipients of the delegation of ship
pilotage and towing shall:
1) provide fair and precise pilotage services in accordance with service systems and procedures
established by the local pilotage supervisor;
2) maintain the validity of the certificate of pilotage human resources, pilotage auxiliary facilities
and infrastructure as well as pilotage workers which are recorded in the system owned by the
Ministry of Transportation;
3) meet the performance standards for pilotage and towing services established by Port
Organizers, including fulfilling the level of adequacy and reliability of pilotage human
resources, pilotage auxiliary facilities and infrastructure;
4) report any obstacles in the implementation of pilotage to the pilotage supervisor;
5) consult the Minister of Transportation in determining ship pilotage and towing tariffs in
accordance with the provisions of laws and regulations;
6) pay contributions to the state in the form of non-tax state revenues in accordance with the
provisions of laws and regulations;
7) provide human resources who are competent in their fields and provide support for
educational cooperation in the field of transportation and shipping; and
8) prepare an information system for pilotage and towing services that can be integrated with
the system provided by the pilotage supervisor by no later than September 2024.
d. Managers of Special Terminals and TUKS shall:
1) carry out service activities for ships and/or goods, that must use the Inaportnet system and/or
use Transporter SSM in the LNSW system for ports that have been determined for the
implementation of Transporter SSM;
2) submit a progress report on the development/operation of Special Terminals/Private-Interest
Terminals every month since the standard certificate for the development/operation of Special

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 Terminals/Private-Interest Terminals is issued, to the local Port Organizer;
3) fulfill the obligation to pay Non-Tax State Revenue for the use of waters and other PNBP
obligations in accordance with the provisions of laws and regulations;
4) fulfill the obligation to pay Non-Tax State Revenues for mooring services, dock services, and
supervision services for stevedoring activities at Special Terminals/Private-Interest Terminals
which have temporary public service approvals from the Director-General of Sea
Transportation;
5) provide and maintain auxiliary facilities for shipping navigation, shipping lanes, port pools,
and facilities needed for the smooth flow of ship and goods traffic as well as the smooth
implementation of government duties at Special Terminals/Private-Interest Terminals;
6) equip Special Terminals/Private-Interest Terminals with storage facilities for waste or other
materials from ships that cause pollution and fulfill all obligations related to the management
and monitoring of the environment in accordance with the provisions of laws and regulations;
7) use information systems for service efficiency in special terminal/private-interest terminal
activities which can be monitored by the Director-General of Sea Transportation and/or local
harbormaster for monthly reporting and supervision. The information system in question may
use modules which are provided or which are integrated with the ministry of transportation.
8) prepare human resources who have competence in the field of sea transportation and port
affairs as well as able to operate information systems related to the services of ships and
goods at ports;
9) comply with the provisions of laws and regulations of other Government agencies relating to
its core business;
10) provide Closed Circuit Television (CCTV) cameras with a minimum standard of able to detect
movement in port areas and Automatic Identification System Receivers (AIS Receivers)
which can be accessed by Port Organizers and can be integrated with information systems
owned by the Ministry of Transportation.
e. Stevedoring Workers’ (Tenaga Kerja Bongkar Muat/TKBM) Cooperatives and TKBM;
1) TKBM cooperatives must be registered with the local port organizer as proven by the PMKU;
2) registration of the PKMU of TKBM Cooperatives shall be no later than 3 (three) months since
the Circular of the Director-General is signed;
3) In order to obtain the PMKU, TKBM cooperatives must at least submit the following
documents:
a) deed of Establishment;
b) proof of cooperative validation;
c) management structure;
d) list of TKBM members;
e) proof of the implementation of the annual membership meeting (rapat anggota
tahunan/RAT) for the last fiscal year [for cooperatives that have been established for
more than 1 (one) year]; and
f) assessment of the Regional Apparatus in accordance with the provisions in the
cooperative sector (for the establishment of TKBM cooperatives).
4) TKBM cooperatives must prepare TKBM in accordance with the request/needs of the

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 executors of stevedoring activities;
5) TKBM cooperatives must provide and ensure that the rights of TKBM have been fulfilled in
accordance with the provisions of laws and regulations as well as TKBM to implement the
obligations for the implementation of stevedoring activities in accordance with the established
standards and procedures;
6) TKBM cooperatives must ensure that TKBM work professionally, including in supporting the
achievement of performance standards;
7) TKBM cooperatives must ensure the implementation of Occupational Safety and Health (K3)
in the implementation of stevedoring activities and are responsible for work accidents to
TKBM as members of TKBM Cooperatives;
8) TKBM who work in ports must fulfill the requirements in accordance with the provisions of
laws and regulations;
9) TKBM in ports must be recorded at the local port organizer through the TKBM information
system/monitoring system prepared by the port organizer or port business entity;
10) in carrying out the work, TKBM shall implement Occupational Safety and Health (K3);
11) it is prohibited from levying/imposing tariffs for no service (no service no pay)-,
12) TKBM cooperatives must ensure that the management and TKBM as members of TKBM
cooperatives who carries out activities are equipped with clear identities/identifications from
TKBM Cooperatives;
13) provide information on services and tariffs that can be accessed by service users.
f. National Sea Transportation Companies and National Shipping Agency Companies shall:
1) submit ship arrival and departure notifications as well as the ship entry and exit process
through the Inaportnet application;
2) ensure that the ship is in a seaworthy condition;
3) have human resources who are capable of operating information systems related to the
services of ships and goods in ports;
4) comply with and implement established standards and procedures;
5) ensure that the ships operated or in agency are in accordance with the provisions of laws and
regulations;
6) ensure that the ships operated or in agency already have administrative completeness
related to the transported cargo;
7) be responsible for the formal and material validity of documents submitted to the authorized
official or through the Inaportnet application;
8) ensure that the workers/officers who carries out activities are equipped with clear
identities/identifications issued by the Company;
9) it is prohibited from levying/imposing tariffs for no service (no service no pay);
10) provide information on services and tariffs that can be accessed by service users.
g. Stevedoring Executors shall:
1) submit the Stevedoring Activity Plan (Rencana Kegiatan Bongkar Muat/RKBM) and
stevedoring realization report through Inaportnet;

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 2) have human resources who are capable of operating information systems related to the
services of ships and goods at ports;
3) implement Occupational Safety and Health (K3) in the implementation of stevedoring
activities and be responsible for work accidents to workers as stevedoring executors;
4) be responsible for the formal and material validity of the data/documents on
stevedoring/cargo submitted to the authorized official or Inaportnet;
5) comply with and implement established standards and procedures;
6) ensure that the workers/officers who carries out activities are equipped with clear
identities/identifications issued by the Company;
7) carry out stevedoring activities in a professional manner, including the achievement of
performance standards;
8) prepare and ensure adequate and feasible-for-use stevedoring facilities and infrastructure in
accordance with the provisions of laws and regulations;
9) prohibited from levying/imposing tariffs for no service (no service no pay);
10) provide information on services and tariffs that can be accessed by service users.
h. Owner of Goods/Transportation Management Services (Jasa Pengurusan Transportasi/JPT) shall:
1) apply domestic manifest in accordance with the provisions of laws and regulations;
2) submit a domestic manifest which has been integrated with the national ecosystem logistics
information system;
3) submit information on the entry or release of goods/Goods Transportation Reports (Laporan
Angkutan Barang/LAB) to relevant parties, including port organizers through Inaportnet
immediately after the completion of the activity;
4) ensure that the goods delivered to or released from the port are not goods which are
prohibited by the laws and regulations;
5) have human resources who are capable of operating information systems related to the
services of ships and goods in ports;
6) in the event that the delivery of goods or the release of goods requires licensing/approval
from the authorized agency, then the goods must have secured a licensing/approval in
accordance with the laws and regulations;
7) make best efforts to accelerate the process of releasing goods from the port;
8) comply with and implement established standards and procedures;
9) Transportation Management Services are prohibited from levying/imposing tariffs for no
service (no service no pay);
10) be responsible for the formal and material validity of the stevedoring data/documents
submitted to the authorized officials or Inaportnet;
11) provide information on services and tariffs that can be accessed by service users;
i. Transportation Companies shall:
1) apply domestic manifests in accordance with the laws and regulations;
2) ensure that all fleets (trucks) and drivers are registered at ports through information systems
provided by port organizers and/or port business entities;

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 3) ensure that all fleets are operationally feasible and that the drivers have the skills as drivers
in accordance with the provisions of laws and regulations;
4) responsible for the formal and material validity of fleet and driver data/documents submitted
to authorized officials or through the established information systems/monitoring systems;
5) comply with and implement the established standards and procedures.
j. All business actors who carry out activities in ports shall:
1) Report beneficial ownership data via a system that has been provided by the Ministry/Agency
that organizes government affairs in the Law and Human Rights sector;
2) have a Notification for the Conduct of Business Activities (PMKU);
3) comply with and implement established standards and procedures;
4) ensure that the workers/officers who carry out activities are equipped with clear
identities/identifications from the Company;
5) implement Occupational Safety and Health (K3) and be responsible for work accidents to
workers/officers who carry out activities in ports;
6) Sanctions will be imposed in accordance with the provisions of laws and regulations if they do
not fulfill the established provisions and obligations.
6. Closing
a. Heads of Offices should disseminate the application of this Circular of the Director-General, conduct
monitoring and evaluation at least 1 (one) time within a period of 1 (one) year or at any time if
necessary, and report it to the Director-General.
b. This Circular of the Director-General comes into force from the date of its establishment and may be
evaluated in accordance with the need.
It is thus conveyed, in order to be implemented with full responsibility.

Established in Jakarta
On 27 February 2024
THE DIRECTOR-GENERAL OF SEA TRANSPORTATION
signed.
Dr. Capt. ANTONI ARIF PRIADI, M.Sc
NIP. 19730808 199903 1 003

Carbon copy notation:

1. Secretary-General of the Ministry of Transportation;
2. Inspector-General of the Ministry of Transportation;
3. Secretary of the Directorate-General of Sea Transportation;
4. Directors, Directorate-General of Sea Transportation.

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