A STUDY OF CUSTOMER SATISFACTION TOWARDS

RELIANCE TRENDS WITH SPECIAL REFERENCE IN

NAGERCOIL TOWN
1. Name ___________
2. Phone number
3. Age
18 years to 30 years
31 years to 40 years
41 years to 50 years
Above 50 years
4. Gender
Male
Female
Transgender
5. Education qualification
SSC
Intermediate
Under Graduation
Post Graduation
PHD
6. Occupation
Govt employee
Private employee
Self employee

7. Monthly Income
25,000 to 50,000
50,000 to 1 Lakh
1 Lakh to 2 Lakhs
2 Lakhs to 3 Lakhs
8. How often do you shop at Reliance Trends?
Daily
Weekly
Monthly
Occasionally
9. What Factors influences your decision to shop at Reliance Trends?
Price competitiveness
 Variety of Product
Quality of product
Brand reputation
Store ambiance
Customer service
10. How would you rate the overall shopping experience at Reliance Trends?
Very poor
Poor
Neutral
Good
Excellent

11. What aspects of your shopping experience do you find most satisfying at Reliance
Trends?
Staff friendliness
Ease of finding products
Cleanliness and organization of the store
Availability of sizes

12. How satisfied are you with the quality of product available at Reliance Trends?

Very Dissatisfied

Dissatisfied

Neutral

Satisfied

Very satisfied

13. Have you ever experienced any issues with the products purchased from Reliance Trends
Yes
No
If yes, please specify

14. How would you rate the cleanliness and ambience of the Reliance Trends?
Poor
Fair
Good
Very Good
 Excellent

15. How likely are you to shop again at Reliance Trends?

Very likely
Likely
Neutral
Unlikely
Very unlikely