KEELY HALKA

· 609-412-3840
keelyhalka@icloud.com · LinkedIn Profile

EXPERIENCE
MAY 2018 - PRESENT
Administrative Director/Office Manager
Spring Mill Partners, LLC

ASSISTANT TO EXECUTIVES OF BOUTIQUE ACCOUNTING FIRM SERVICING HIGH-NET-WORTH CLIENTS.

OFFICE MANAGER AND MAIN POINT OF CONTACT FOR VENDORS, EMPLOYEES, AND CLIENTS.

• Prioritize and complete various tasks for executives, clients, and employees
• Manage calendars for executives and senior managers
• Provide high quality customer service and support to high-net-worth clients
• Professionally greet and manage communication with all company visitors
• Oversee miscellaneous office errands as well as personal errands for executives
• Manage daily mail and deliveries
• Spearhead inner office communication
• Effectively strategize solutions that will produce the best outcome for all
• Managing the firm on a day-to-day basis
• Perform time sensitive job duties and manage extreme workload during hectic times of year
(near tax deadlines)
• Ensure and maintain confidentiality of sensitive information for partners and clients
• Mass document management including storing, editing, and creating
• Manage HR tasks including onboarding new employees
• Manage and administer payroll
• Create and process client bills
• Manage accounts receivable, accounts payable, and basic bookkeeping for the firm

SEPTEMBER 2017-MAY 2018

Member Services Lead Supervisor
Life Time Athletic
• Manage front desk team including providing performance feedback and briefing them daily on club
events or policy updates
• Assist in training new member services team members
• Build relationships with customers in an effort to keep their loyalty to the club

APRIL 2017-SEPTEMBER 2017

Member Services Specialist
Life Time Athletic
• Assist customers with all inquiries
• Coordinate with other departments to resolve customer matters
 JUNE 2013-APRIL 2017
Concierge
Borgata Hotel, Casino & Spa
• Manage customer service matters daily with care and efficiency
• De-escalating situations of conflict
• Provide guests with reservations for dining, transportation, golf, and special events
• Stay up to date on information to provide seamless service
• Conduct sales of spas and restaurants within hotel

JUNE 2010-JUNE 2013

Front Desk Representative
Borgata Hotel, Casino & Spa
• Assist guests with issues and complaints, with empathy and a focus on guest satisfaction
• Assist with reservations, confirmations, room need requests, and questions
• Welcome guests warmly and perform registration procedures

EDUCATION
Bachelor of Arts in Women’s and Gender Studies
West Chester University
4.0 Cumulative GPA
In progress – expected May 2025

Intersectional feminism studies provide me with the tools to empathetically recognize the effects of our
society at the individual level and skills to promote best practices for a just and inclusive customer
experience and work environment.