Angela Rodriguez

Expert in Customer Service

Syracuse, NY 13207
angeliquei95@yahoo.com
+1 315 870 6024

Seeking to obtain a position where I can utilize my years of excellent customer service skills as an
asset to the company and to grow within my workplace as well as within myself. As I continue to
pursue my goals while learning and acquiring new skills,knowledge and experience to excel and
accomplish a better life and future for myself and those around me.

Authorized to work in the US for any employer

Work Experience

Medical Appointment Scheduler

Unique Imaging - Miami, FL
February 2021 to August 2022
Scheduling diagnostic appointments. Such as CT scans, ultrasounds, MRIs... Lops. Also providing patients
with preparation instructions for their studies such as fasting and medication requirements. Entering
Patient's demographics in the system, creating electronic chart and mrn patient #.
Answering a high amount of calls. Fast paced environment. Faxing,scanning and writing, following up
and updating notes with accuracy and time stamp. Making sure Patient's feel that they're needs will be
taken care of appropriately.

Self Employed
Housekeeping
January 2019 to January 2021
Worked Self employed cleaning independently.
Scheduled appointments to set cleaning estimates and work dates with house owners.

Scheduler
Elite Imaging - Plantation, FL
January 2016 to October 2018
• Answering high call volume, multi-line telephones.
• Scheduling appointments.
• Entering demographics and insurance information.
• The ability to interact professionally at all times with the patients, physicians and team members.
• Strong organization skills and attention to detail.
• Computer literate and scheduling diagnostic testing.
• Medical knowledge and terminology.
• Transfer calls to other office personnel.
• Stay in contact with referring sources.
• Confirming appointments and making sure all patients are prepped accordingly to the procedures they
are having done.
• Assist in faxing medical reports.
Previous Experiences
Miami, FL
1997 to 2007
Telemarketing, Hostess, Cashier, Key
Holder, Front Desk Agent, Security Officer and recent experience in the medical field. Duties included but
not limited to Answering phones, scheduling diagnostic testing, checking in and out patients and face to
face customer service. Scanning and entering information into electronic medical records.

Character Traits and Experience:

Outgoing individual with positive attitude and always willing to learn and take initiative.
Multitask ability and speed and accuracy shows tremendously during, before and after training.

Education

GED

Skills
• Multi-Line Phone System Exp, multitasker and can speak multiple languages (10+ years)
• Medical Scheduling
• Insurance Verification
• Telemarketing
• Computer Literacy
• Medical Records
• Patient Care
• Medical Office Experience
• HIPAA
• EMR Systems
• Phone Etiquette
• Data Entry
• Medical Terminology
• Security
• English
• Computer Skills
• Windows
• Spanish
• Trilingual
• Filing

Languages

• English - Fluent
• Spanish - Fluent
• Portuguese - Intermediate